Frequently Asked Questions

What Are The Differences Between Total Connect and Alarm.com?
Both Alarm.com and Total Connect are interactive and can be used remotely. Total Connect is for Honeywell panels, while Alarm.com is for multiple companies.
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Honeywell AD25624 vs Altronix SMP3
The Honeywell AD25624 and the Altronix SMP3 are both external auxiliary power supplies that are used to power security devices. Both devices have an output power of 2.5 amps. However, these external power supplies are used with different transformers. Learn more about these power supplies.
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Does Total Connect Have a Monthly Fee?
Total Connect is a special service that is included as part of certain alarm monitoring plans. Users pay a monthly monitoring fee for their alarm service. As long as they pay their monthly fee, they will continue to receive the Total Connect service. Learn more about Total Connect.
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Can Multiple 6160 Keypads be Daisy Chained Together?
It is possible to use multiple Honeywell 6160 Keypads that are daisy chained together. This will allow the user to use multiple 6160 Keypads with the same wired panel. This is great for users who want to have multiple access points for their Honeywell VISTA Panel. Learn more about the 6160 Keypad.
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How Do I Update the Firmware on my SIXFOB?
The firmware on a SiXFOB can be updated in a relatively simple process. You will need the Master Code for the system to complete the process. The firmware for the SiXFOB is upgraded through the advanced settings menu on the Lyric Controller. Learn more about updating the SiXFOB firmware.
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Can I Disable the Sound of a Honeywell 6150 Keypad?
The 6150 has a piezo-electric sounder rather than a speaker and can't be disconnected. You can suppress some sounds via programming. Read on to learn more!
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How Do I Upgrade from a GC2 to a GC3?
Upgrading from a 2GIG GC2 to a 2GIG GC3 is a very easy process. Most of the programming information for the old GC2 system can be saved by the user's alarm monitoring company. The monitoring company can then upload the programming information to the GC3 panel. Learn more about making this upgrade.
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Should I Put a Wireless Receiver Inside of a Beige, Metal Alarm System Cabinet?
Most beige metal alarm security cabinets have a place for a wireless receiver to be installed. The antennas of the wireless receiver will stick out from the top of the cabinet so they can still properly receive signals from wireless devices. Learn more about where to install a wireless receiver.
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How Do I Add an IPCAM-WO to My Security System?
In order to add an IPCAM-WO to your security system, you will first need to connect the camera to the internet. Then, you must contact your alarm monitoring company and have them activate the camera with Total Connect. From there, you will be able to adjust the camera's settings using Total Connect.
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What Makes a Motion "Dual Tech"?
A "Dual Tech" motion sensor uses both passive infrared (PIR) technology and microwave technology to detect motion. Both the PIR and microwave sensors must activate in order for the device to trigger. This makes them great for reducing false alarms. Learn more about Dual Tech motion sensors.
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