Frequently Asked Questions

How Do I Properly Test My PowerG CO Detector?
To test your PowerG CO Detector, you must have the device enrolled with your panel. You can test using the test button or canned CO gas. Learn how to test your PowerG CO Detector.
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How Do I Properly Test My PowerG Smoke Detector?
In order to test a PowerG Smoke Detector, it must be properly enrolled with your panel. You can use the test button or canned smoke. Learn how to test a PowerG Smoke Detector.
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Can I Use a Honeywell IP Device With MAC Filtering?
MAC filtering is a security feature on many routers. You must add the MAC address for your IP device to the access list. Learn how to use a Honeywell IP Device with MAC filtering.
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How Do I Install the Resideo LTE-IV On My VISTA P-Series System?
The Resideo LTE-IV is easy to install and use with a VISTA Series Panel. You should test signal strength before mounting to the panel. Learn how to install the Resideo LTE-IV.
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How Do I Add a LiftMaster 8500W to Alarm.com?
Alarm.com offers a useful integration that allows users to add MyQ Garage Door Controllers like the LiftMaster 8500W. Learn how to add a LiftMaster 8500W to Alarm.com.
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What Is the Difference Between Total Connect Comfort and Total Connect 2.0?
The Total Connect Comfort platform is used with various WIFI thermostats from Honeywell. Total Connect 2.0 is more robust and used with more products. Learn about TCC and TC2.
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Can I Replace a 1321 Transformer w/ a 1361 Transformer?
The Honeywell 1361 supports more current than the Honeywell 1321, and it can be used in place of a 1321. But you shouldn't swap a 1361 for a 1321. Learn about these transformers.
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What Devices are Used With a 2GIG XCVR2-345 Transceiver on a Go!Control GC2?
The 2GIG XCVR2-345 supports 2-way communication devices. These include the Go!Bridge IP Communicator, the TS1 Touchscreen Keypad, and the IMAGE1 Sensor. Learn about the XCVR2-345.
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Why Does the Wired Alarm Contact on My Door Not Work?
You might experience problems with a wired door contact due to poor mounting, poor wiring, or improper programming. Learn how to troubleshoot your hardwired door contact.
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Can I Monitor and Control the Temperature On a Honeywell L5210?
If you add a Z-Wave thermostat to an L5210, you can monitor and control the temperature from the panel. You will need an L5100-ZWAVE to support the add-on. Learn about the L5210.
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