Frequently Asked Questions

Can I Use a 21iP to Activate a Lock?
The VISTA-21iP can control Z-Wave locks with the addition of a Z-Wave controller. Compatible modules include the Honeywell Tuxedo Touch and the Honeywell VAM. Z-Wave locks can be operated through the Z-Wave controller or through Total Connect. Learn more about using Z-Wave locks with a VISTA-21iP.
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Honeywell 5800MINI vs Honeywell 5816
Two popular surface-mounted door and window contacts are the Honeywell 5800MINI and the Honeywell 5816. The 5800MINI is smaller and more compact than the 5816. However the 5816 can also be used as a wireless transmitter for normally closed hardwired sensors. Learn more about these two contacts.
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What Is The Hartford Homeowner's Insurance Discount Given for Owning an Alarm System?
The Hartford will offer a Homeowner's insurance discount that typically ranges between 5% and 10% for owning a home alarm system. The exact amount of this discount varies based on several different factors, such as the home's location. Learn more about the Hatford Homeowner's insurance discount.
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What is the Best Wired Door/Window Alarm Contact?
There is not a single "best" hardwired door and window contact. Each type of door and window contact will work better in certain situations and installations than in others. There is usually a perfect hardwired contact for every type of situation. Learn more about wired door and window contacts.
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How Do I Turn off (Power Down) My Home Alarm System?
Most alarm systems can be turned off by following similar steps. The process involves disconnecting the backup battery and then unplugging the transformer from the wall. The shut down can be confirmed by checking the panel's touchscreen or keypad. Learn more about shutting down your alarm system.
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What Is Total Connect?
The interactive service platform used with Honeywell Control Panels is called Total Connect. This service can be accessed from any web browser or through the Total Connect mobile app. This service allows users control of both their panel and home automation devices. Learn more about Total Connect.
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Honeywell 5800MINI vs Honeywell 5818MNL
The 5800MINI and the 5818MNL are both wireless door and window contacts from the Honeywell 5800 Series. They both include a sensor and a magnet. Their biggest difference is that the 5800MINI is a surface-mount sensor, while the 5818MNL is a recessed sensor. Learn more about these two devices.
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How Much Do You Save On Homeowner's Insurance With an Alarm System?
By owning an alarm system, a user can expect to save roughly 5% to 20% on their homeowner's insurance. This amount varies between different insurance companies and location. It is also dependent upon the type of protection that the homeowner receives. Learn more about insurance discounts.
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Can I Use Vivint's Security Cameras w/o Service?
Vivint provides proprietary security cameras that are designed exclusively for use with Vivint service. If a user leaves Vivint, they will not be able to bring these cameras to another monitoring company. Vivint has blocked these cameras for takeover. Learn more about Vivint security cameras.
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How Do I Replace Batteries in Honeywell Door/Window Sensors?
Replacing the battery in a Honeywell door and window sensor is a simple process. First determine the type of battery that the sensor uses. Then remove the back cover and the old battery. Finally, insert the new battery into the sensor. Learn more about replacing batteries in a door sensor.
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