Frequently Asked Questions

Is There a Difference Between the IPCAM-OC1 and the Lyric OC1?
The names IPCAM-OC1 and the Lyric OC1 refer to the same outdoor Total Connect Camera from Honeywell. The two names are often used interchangeably. Honeywell usually refers to it as the IPCAM-OC1 in its documentation. Learn more about this camera.
Added:

Honeywell 5800MINI vs 2GIG DW20R
The 5800MINI and the DW20 are both door and window contacts. They both communicate wirelessly at a frequency of 345 MHz. However, the 5800MINI is a surface-mount contact, while the DW20R is a recessed contact. They are also made by different companies. Learn more about these two contacts.
Added:

How Do I Add a IPCAM-WOC1 to Total Connect?
The IPCAM-WOC1 can connect to Total Connect by using the Total Connect Mobile App on a smart device. The app will produce a QR code that can be scanned by the camera. The camera will join the Total Connect account upon scanning this code. Learn more about adding an IPCAM-WOC1 to Total Connect.
Added:

Can I Change the Time on My VISTA-P System w/o Using the Master Code?
You can use your Master Code or the Installer Code to change the date and time on a Honeywell VISTA P-Series System. By using one of these codes plus the [#63] command, you can change the date and time on your Honeywell VISTA. Learn more about adjusting your VISTA panel's date and time.
Added:

Is There a Difference Between the IPCAM-WIC1 and the Lyric C1?
The names IPCAM-WIC1 and the Lyric C1 refer to the same camera from Honeywell. The two names are often used interchangeably. Honeywell uses the name IPCAM-WIC1 in their documentation. However, the camera is listed as the Lyric C1 on the Alarm Grid site. Learn more about this Honeywell Camera.
Added:

What Is the Best Small Business Security System?
There are several things to look for in a small business security system. We recommend choosing a wireless panel for overall ease of use. A system with a cellular communication path is also advised. This will ensure maximum reliability. Learn more about choosing a small business security system.
Added:

How Do I Convert my Landline Security System to Work w/ Cellular?
Converting a landline security system to cellular is easy. The process involves obtaining a cellular communicator and switching to a monitoring plan that includes cellular service. The cellular module will then need to be activated. Learn more about converting a security system to cellular.
Added:

What Is the Travelers Homeowner's Insurance Discount Given for Owning an Alarm System?
According to Travelers, a possible discount in one's homeowner's insurance for owning an alarm system is extremely dependent upon which state the policy is in. Certain factors are likely to make the discount larger, but this varies by state. Learn more about Travelers homeowner's insurance.
Added:

Can I Add My Pre-Installed Wired Sensors to a Security Alarm?
Pre-installed hardwired sensors can be used with a new alarm system. This can save a user a large amount of money when upgrading to a new control panel. If the system is wireless, a wired to wireless converter will be needed. Learn more about using wired sensors with a new alarm system.
Added:

What Is the Total Connect Remote Service?
The Total Connect Remote Service is what gives the Total Connect Mobile App the ability to control a Honeywell System. If this service is lost, the Total Connect App will still be on the user's phone. However, it won't actually be able to do anything. Learn more about the TC Remote Service.
Added: