Frequently Asked Questions

Can I Connect a GC2 to Alexa?
The 2GIG GC2 system connects with Alexa through the user's Alarm.com account. The user will need to enable the Alarm.com Smart Home skill to use Alexa to control their GC2. From there, they must link their Alarm.com account information with the app. Learn how to control the GC2 using Alexa.
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How Do I Add a Picture to a Honeywell L7000?
Users have no way to add pictures to a Honeywell LYNX Touch system, such as the L7000. Previously, this was done using the Total Connect service. However, Honeywell removed this capability, and now it is impossible to upload pictures to an L7000 panel. Learn more about pictures on the L7000.
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Are Alarm Grid's Reviews Real?
All of the product reviews and company testimonials featured on the Alarm Grid website are 100% real. The same can be said for any reviews on third-party sites. We strive to provide an open door policy where customers are free to share their experiences with Alarm Grid. Keep reading to learn more.
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Can I Add Sensors to My Home Alarm on My Own?
Programming sensors to a home alarm system is a task that can be completed by an end user. To do this, the user will need to know the Installer Code for their system. This code will allow the user to access zone programming so that they can program a sensor. Learn more about adding sensors.
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Do Animals Set Off Outdoor Motion Detectors?
It is possible for an animal to set off an outdoor motion detector. For this reason, the sensitivity setting on an outdoor motion detector should be set low enough that it cannot be activated by animals. This can be done by adjusting the pulse count for the device. Continue reading to learn more.
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What Sensors Work with a Honeywell L5210 & L7000?
If you are using wireless sensors with a Honeywell L5210 or L7000, you will generally want to use sensors from the Honeywell 5800 Series. All of the 5800 Series sensors will work with these systems. You can also use a 5800C2W to use hardwired sensors if desired. Read on to learn more.
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Which Outdoor Camera is Compatible w/ Alarm.com?
If you're looking for an outdoor camera that is compatible with the Alarm.com service, we recommend purchasing the ADC-V722W. This 1080P camera will provide tremendous functionality in an outdoor environment, and it is fully compatible with Alarm.com. Keep reading to learn more about the ADC-V722W.
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Why Won't My Keyfob Disarm My 2GIG System After a Panic Alarm?
After a panic alarm has been activated on a 2GIG system, the system must be disarmed from the panel itself. This involves entering in the Master Code or any valid user code. For security purposes, disarming with a keyfob is not possible after a panic. Learn more about disarming a 2GIG system.
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How Do I Replace a Keyfob on a 2GIG GC3?
To replace a keyfob on a 2GIG GC3 you must access keyfob programming, locate the old keyfob and change its serial number setting to reflect the new keyfob. You will need to know the installer code for the system to do this. Continue reading to learn how to replace a keyfob on the 2GIG GC3.
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How Do I Prevent Pets from Setting off My Motion Detectors?
It can be very troubling when a pet sets off your motion detector. When this happens, it can cause costly false alarms and major inconveniences the end user. Luckily, most sensors can be adjusted to prevent this from happening. Learn how to prevent pets from setting off your motion detectors.
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