Frequently Asked Questions

What Is the Difference Between Total Connect Comfort and Total Connect 2.0?
The Total Connect Comfort platform is used with various WIFI thermostats from Honeywell. Total Connect 2.0 is more robust and used with more products. Learn about TCC and TC2.
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Can I Replace a 1321 Transformer w/ a 1361 Transformer?
The Honeywell 1361 supports more current than the Honeywell 1321, and it can be used in place of a 1321. But you shouldn't swap a 1361 for a 1321. Learn about these transformers.
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What Devices are Used With a 2GIG XCVR2-345 Transceiver on a Go!Control GC2?
The 2GIG XCVR2-345 supports 2-way communication devices. These include the Go!Bridge IP Communicator, the TS1 Touchscreen Keypad, and the IMAGE1 Sensor. Learn about the XCVR2-345.
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Why Does the Wired Alarm Contact on My Door Not Work?
You might experience problems with a wired door contact due to poor mounting, poor wiring, or improper programming. Learn how to troubleshoot your hardwired door contact.
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Can I Monitor and Control the Temperature On a Honeywell L5210?
If you add a Z-Wave thermostat to an L5210, you can monitor and control the temperature from the panel. You will need an L5100-ZWAVE to support the add-on. Learn about the L5210.
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How Long Is the Wiring Included w/ the ADC-V721W?
The ADC-V721W Camera comes with a 10 foot power supply cable. A 5 foot dongle with a barrel connector on the back allows for up to 15 feet of wiring. Learn about the ADC-V721W.
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Where Should I Install a Hardwire Contact on a Vinyl Slider Window?
You can install wired contacts on almost any window. Just mount the sensor on the frame and the magnet on the moving part of the window. Find out where to install a wired contact.
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What Is Error Code 103 On a VISTA Alarm System?
If you see a Check 103 error code on your keypad, then it means there is an issue with the system's communicator. You must fix the problem and clear the error. Learn about the Check 103 error code.
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What Are Door Contacts?
Sensors that are used to monitor whether a door is opened or closed are often called door contacts. Learn about door contacts and how they are used with alarm systems.
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How Do I Add a Second Push-Button Keypad to a VISTA 20P?
Adding a second keypad to a VISTA 20P is easy. You must power down the panel, connect the keypad, restore power, and address the keypad. Learn how to add a keypad to a VISTA 20P.
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