Frequently Asked Questions

Can I Program My Alarm Using Just Alarm.com?
The majority of panel programming cannot be conducted through Alarm.com. This includes enrolling new sensors and changing most settings Instead, most programming will need to be done on-site with the system itself. Learn more about Alarm.com and the features that it offers for security systems.
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How Do I Program a Honeywell Vista-20P Alarm System?
Programming a Honeywell Vista-20P starts with accessing programming mode by entering in the installer code, followed by 800. Next, you will press the * key plus a field number, followed by an entry. Once you are finished, you can exit programming by pressing *99. Keep reading to learn more.
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Can I Program My Alarm Using Just Total Connect 2.0?
Most alarm system programming is done at the panel and cannot be completed through the Total Connect 2.0 service. Total Connect 2.0 is mostly for interacting with your system once it has already been programmed, not for actually setting up the system. Read on to learn more about Total Connect.
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How Do I Save Recordings from the IPCAM-WO?
You can access any recordings that were made by an IPCAM-WO IP Camera from the Events log on Total Connect. Once you have located the video that you want to save, click the download button for that video. Continue reading to learn more about saving video recordings from Total Connect.
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How Long Does a House Alarm Sound For?
The alarm on a security system will sound for as long as the bell timeout is set for. Many panels feature separate timeout settings for fire alarms and burglary alarms. Most panels allow users to easily access these settings through the Installer menu. Learn more about bell timeout settings.
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If I Lose My Key Fob Can I Delete it from the System?
If your key fob becomes lost or stolen, you will be able to delete it from your security system. This will prevent the device from being used if it falls into the wrong hands. However, the process for deleting the key fob does vary between systems. Read on to learn how to delete a key fob.
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Why Won't My Keyfob Disarm My 2GIG System After a Panic Alarm?
After a panic alarm has been activated on a 2GIG system, the system must be disarmed from the panel itself. This involves entering in the Master Code or any valid user code. For security purposes, disarming with a keyfob is not possible after a panic. Learn more about disarming a 2GIG system.
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How Do I Open My 2GIG GC2 Security System?
To open up a 2GIG GC2 panel, you will need a flathead screwdriver. Lay the system face down, and use the screwdriver to release the latches that hold the back cover in place. Once both latches have been released, you can pull the back cover off. Learn more about opening up a GC2 system.
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Do Animals Set Off Outdoor Motion Detectors?
It is possible for an animal to set off an outdoor motion detector. For this reason, the sensitivity setting on an outdoor motion detector should be set low enough that it cannot be activated by animals. This can be done by adjusting the pulse count for the device. Continue reading to learn more.
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Which Outdoor Camera is Compatible w/ Alarm.com?
If you're looking for an outdoor camera that is compatible with the Alarm.com service, we recommend purchasing the ADC-V722W. This 1080P camera will provide tremendous functionality in an outdoor environment, and it is fully compatible with Alarm.com. Keep reading to learn more about the ADC-V722W.
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