Frequently Asked Questions

How Do I Arm My Alarm System?
The process for arming an alarm system differs between wireless and hardwired systems. Both system types follow a simple process. Learn how to arm your alarm system.
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How Do I Disarm My DSC Alarm System?
There are three main ways to disarm a DSC Alarm System. It can be done from the panel, from a key fob, or from Alarm.com. Learn how to disarm a DSC Alarm System.
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Why Am I receiving a "Duplicate User Code" Error in TC2?
You will receive a "Duplicate User Code" error if trying to enable partitions on a system with the same 4-digit code assigned to more than one user. Learn to deal with this error.
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How Do I Setup Partitioning On My Total Connect Account?
Existing Total Connect accounts will be prompted to "Enable Partitions". Choose "Configure Now" and follow the prompts. Learn to set up partitioning in Total Connect 2.0.
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How Do I Install the Honeywell 5800COMBO?
The Honeywell 5800COMBO comes with a mounting plate for installing the device. The plate is installed on the wall, and the sensor is mounted to the plate. Learn how to install the 5800COMBO.
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Are Honeywell Smokes Compatible w/ Google Home?
A Honeywell Smoke Detector will not work with Google Home, even if the panel's interactive service is compatible. Find out why smoke detectors are incompatible with Google Home.
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How Do I Default a Honeywell SiXMINICT?
By defaulting a Honeywell SiXMINICT, the sensor's memory will be erased so that it can be learned-in with a new Lyric System. Find out how to default a Honeywell SiXMINICT.
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How Many Hardwired Zones Are On a Qolsys IQ Panel 2?
The IQ Panel 2 has two inputs for normally closed hardwired devices. Additional hardwired devices can be added using a wired to wireless converter. Learn more about IQ Panel 2.
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How Do I Add a Wireless Zone to a Qolsys IQ Panel 2?
Wireless zones are added to an IQ Panel 2 by putting the system into learn mode and then activating the sensor to enroll it. Find out how to add a wireless zone to an IQ Panel 2.
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How Do I Update My Tuxedo Touch's Firmware?
To update the Tuxedo Touch firmware, download the update files, transfer them to an SD card and insert the SD card into the Tuxedo Touch. Find out how to update a Tuxedo Touch.
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