Frequently Asked Questions

Can I Add a Wired Siren to the Qolsys IQ Panel 2?
A wired siren can be added to a Qolsys IQ Panel 2 system. The device connects to the siren outputs on the back of the IQ Panel 2. The siren is powered using any 12VDC plug-in transformer. Once installed, it will function automatically. Learn more about using a wired siren with an IQ Panel 2.
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How Do I Remove a Z-Wave Device from Alarm.com?
There are three ways to remove a Z-Wave device from Alarm.com. The first is to manually exclude the sensor using the panel. The second is to have the alarm monitoring company remove the sensor. The third is to reset the Z-Wave controller and rebuild the network. Learn more about Z-Wave devices.
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How Do I Turn Off Sensor Supervision for a Honeywell 5800 Series Motion Sensor?
Sensor supervision on a 5800 Series Motion Sensor is used by an alarm system to check-in with the sensor and make sure that it is within range and communicating properly. Turning this off will have the panel not look out for any check-in signals from the sensor. Learn more about sensor supervision.
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Why Did My Panel Report Code E903 "Start FW"?
A Honeywell VISTA Panel will send the E903 Start FW message to the monitoring station prior to its firmware update process. This message indicates that the firmware update process has begun. Learn more about the E903 Start FW message and what it means for your Honeywell VISTA Panel.
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How Do I Use the Microphone on the IPCAM-WO?
A microphone is not included on the IPCAM-WO Total Connect Camera. There is also no way to add a microphone to the device. In other words, the device has no audio recording capabilities. However, other Honeywell Cameras, like the outdoor Lyric OC1 can record audio. Learn more about TC Cameras.
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How Do I Put the 2GIG GC2 Into Learn Mode?
Learn mode for the 2GIG GC2 is accessed through the system configurations menu. This mode is used to auto-enroll wireless sensors with the GC2 panel. By activating a sensor while the panel is in this mode, it can be learned-in automatically. Discover more about learn mode for a 2GIG GC2.
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How Does a Door/Window Alarm Sensor Actually Work?
Most door and window sensors work in the same manner. These devices consist of both a sensor and a magnet. When the door or window opens, the magnet will become separated from the sensor. This will cause the sensor to send a signal to the security system. Learn more about door and window sensors.
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What Is the Tamper On My Alarm System For?
The tamper switch is a very important feature on an alarm system. This feature tells the system to produce an instant alarm if someone tries to physically break into the panel while the system is armed. This prevents an intruder from powering down the panel. Learn more about tamper switches.
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Are Glass Break Sensors Effective?
Glass break sensors are very effective in detecting the sound of breaking glass. These devices are very reliable when it comes to monitoring windows and protective glass casings. The dual-frequency detection process also prevents false alarms. Learn more about glass break sensors and how they work.
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Honeywell 5800COMBO vs Honeywell 5809
The 5800COMBO and the 5809 are both wireless fire sensors from Honeywell. The 5809 is for heat detection only, while the 5800COMBO is used for heat, smoke and carbon monoxide detection. Both sensors will interface with the same alarm systems. Learn more about these life-safety sensors.
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