Frequently Asked Questions

Does the 2GIG GC3 Inform Me if it Loses Internet?
The 2GIG GC3 will not directly notify the user about internet loss. However, the panel can still remain connected to the network by using a cellular backup.
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Why Isn't My Wired Door Sensor Working?
A wired door sensor may not be showing the correct status due to programming or wiring issues. Read on to find out how to troubleshoot wired door sensors.
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How Do I Change My Vivint Master Code?
The process for changing your Vivint master code depends upon the type of panel you have. Identify your security panel, and then follow the appropriate steps.
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How Do I Program a SiXPIR to the Lyric Gateway?
In order to enroll a SiXPIR with a Lyric Gateway system, you must contact your alarm monitoring company and have them put the Lyric Gateway into learn mode.
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How Do You Add a 5828 Keypad to the 2GIG GC3?
A Honeywell 5828 keypad cannot be interfaced with a 2GIG GC3 panel. However, the GC3 will work with other keypads, such as the PAD1-345, the SP1 and the SP2.
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How Do I Program a 5820L to a Lynx Touch Panel if the Serial Isn't on the Label?
If the serial number isn’t listed on your 5820L sensor, you can still learn it into your Lynx panel by auto-enrolling it through the zone programming menu.
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How Do I Install a 5820L Slim Line Sensor?
When installing a 5820L door and window sensor, you will want to mount the device on the frame of the door or window and its magnet on the moving portion.
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How Do I Figure Out My Vivint Security System's Installer Code?
Vivint hides their installer codes to limit what the end user can do at their panel. There is no true way to figure out the installer code on a Vivint panel.
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Can I Use a Qolsys IQ Panel 2 w/o Alarm.com?
While the IQ Panel 2 can technically be used without Alarm.com, this is not recommended. Alarm.com is needed to notify the user about any alarms that occur.
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Can I Use Wired Contacts on a Qolsys IQ Panel 2?
In order for you to use wired contacts with a Qolsys IQ Panel 2, you will need to use a compatible wireless converter, such as the Qolsys Hardwire 16-S.
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