Frequently Asked Questions

Does a 5800COMBO Do Low-Temp & Freeze Detection Like the 5808W3?
The 5800COMBO offers a low-temperature and freeze detection function that works in the same way as the low-temperature detection function on the 5808W3. This is done by setting the device to loop number 3 within zone programming. Learn more about the 5800COMBO and its programmable functions.
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Can I use the Lynx-WEXT with my Qolsys IQ Panel 2
Yes, the Lynx-WEXT can be used with the Qolsys IQ Panel 2. By adding the Lynx-WEXT to your Qolsys panel, an external siren, or sirens, drawing up to 1.2 Amps of current can be supported. The Lynx-WEXT contains everything except the siren. Learn more about adding a high current siren here.
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How Does a Fire Detector Work?
There are two primary methods for detecting a fire. These are through either smoke detection and heat detection. For that reason, a "fire detector" is more commonly referred to as a "smoke detector" or a "heat detector". There are also combo smoke and heat sensors. Learn more about these devices.
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Where Should I Install My Motion Detector?
There are several things you should keep in mind when choosing a location for a motion detector. The ideal location for a motion detector is in the corner of a room and away from any windows. The device should be placed 6 to 8 feet off the ground. Learn more about where to install a motion sensor.
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Is My ADC-V721W Camera Upside Down?
To tell whether or not a ADC-V721W Camera is upside down, check the sticker on the back of the device. If the text on the sticker is upside down, then the device is indeed upside down. An upside down camera will still function properly. Learn more about the ADC-V721W Alarm.com Camera.
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What's the Difference Between ADT Key Fobs & Honeywell 5834-4
An ADT Key Fob is basically the same device as a Honeywell 5834-4. It is ADT's rebranded version of the same key fob. Many users bring these fobs to new alarm companies and use them like a 5834-4. There's no need to "take over" one, since they work with multiple panels. Learn more about key fobs.
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How Do I Connect My Qolsys IQ Panel 2 to a Garage Door?
A Qolsys IQ Panel 2 can connect with a Z-Wave garage door controller. This will allow the panel to open and close a garage door, and the panel will show whether the garage door is opened or closed. This can also be done using the Alarm.com service. Learn more about Z-Wave garage door controllers.
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Why Did My Panel Report Code E903 "Start FW"?
A Honeywell VISTA Panel will send the E903 Start FW message to the monitoring station prior to its firmware update process. This message indicates that the firmware update process has begun. Learn more about the E903 Start FW message and what it means for your Honeywell VISTA Panel.
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Why Did My Panel Report Code R903 "Complete FW"?
A Honeywell VISTA Panel will report the R903 "Complete FW" message after the firmware update process for the AlarmNet communicator has been completed. This message indicates that the process was completed successfully. Learn more about the R903 Complete FW message and what it means.
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How Do I Wire a 4-Wire Smoke Detector to My Wired Alarm System?
Connecting a 4-wire smoke detector to a wired alarm system is a slightly more complicated process than setting up most other hardwired zones. Several wired connections will need to be made. The setup will also require an end of line resistor and a relay module. Learn more about 4-wire smokes.
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