Frequently Asked Questions

How Do I Register the GSM in My Honeywell Security System?
A GSM cellular communicator must be activated by the monitoring company that is providing service. The user will need a cellular monitoring plan to do this.
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What is the Best No-contract Alarm Company?
With our affordable monthly rates, outstanding service and technical support and non-restrictive policies, Alarm Grid is the best no-contract Alarm Company.
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What Brand of PIR Motion Can I Use with a VISTA 20P?
The Honeywell VISTA 20P can use any hardwired 12Volt DC passive infrared (PIR) motion detector, and any Honeywell 5800 series wireless motion sensor. Wired motions will require a 4-wire connection to the panel. Wireless motion detectors will require a wireless receiver to be used.
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What Is the Best Honeywell Motion Detector for Big Areas?
For large area motion detection, we recommend the Honeywell 5800PIR-COM. This motion detector boasts a 60' by 80' range, making it great for large areas.
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How Do I Add Alarm Sensors to a Double Sliding Door?
When adding a contact to a double sliding door, you will most likely need to use two sensors. This will allow for an opening from either side to be detected.
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How Do I Install a Magnet on French Doors?
‚ÄčInstalling a contact and magnet on a French door requires that the magnet is set on the opening part of the door and the contact is on the frame above it.
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Can I Monitor My Existing Smoke Detectors Remotely?
Smoke detectors for a security system can be monitored through Total Connect or Alarm.com. The platform that is used will depend on the type of panel you have.
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How Do I Check the Firmware Version on My 2GIG GC3?
The current Firmware Version of your 2GIG GC3 system can be found under System Info And Usage which can be accessed from the home screen of the GC3 panel.
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Does 2GIG Have Crash & Smash protection?
All panels that are supported on the Alarm.com platform can be enabled with the Crash & Smash feature. This includes the 2GIG GC2 and GC3 security systems.
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How Do I Perform a Walk Test on a Honeywell Lyric Controller?
A walk test can be performed on a Honeywell Lyric Controller by putting the system into walk test mode and then faulting any sensor that you want to test.
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