Frequently Asked Questions

How Often Should I Test My Alarm System?
Alarm Grid recommends testing all the sensors on your system at least once amonth. You will also need to reapply for a Certificate of Alarm annually. Learn about system testing.
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Can Alarm Grid Accept Tax Exempt Certificates?
Customers must send copies of their tax exempt certificates to Alarm Grid before ordering and send updated copies before they expire. Learn about our tax exemption policy.
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Which Response Types Can I Use With the Honeywell SiXPIR?
The SiXPIR has a limited selection of Response Types available. The available options are all Response Types you might use with a motion sensor. Learn about the SiXPIR.
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Can I Choose Which Central Station I Use with Alarm Grid?
All Alarm Grid customers who receive central station service are connected with Criticom Monitoring Service. Customers cannot select a different station. Learn about Alarm Grid.
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What is Good About No Contract Monitoring?
A major benefit of Alarm Grid monitoring is that it is no-contract. You can leave Alarm Grid at any time without paying cancellation fees. Learn about no-contract monitoring.
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Are Door and Window Contacts Tamper Proof?
Most door and window contacts have protections put in place to prevent intruders or other people from tampering with them. Find out how door and window contacts are tamper proof.
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How Do I Use the August Smart Lock Pro with Apple HomeKit?
The August Smart Lock Pro is paired with HomeKit using the August Home App. You need a HomeKit Hub within Bluetooth range of the lock. Learn to pair the August Lock with HomeKit.
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Why Are The Zones On My 2GIG TAKE-345 All Showing Low Battery?
When the backup battery for a 2GIG TAKE-345 Wired to Wireless Converter is low, all the associated zones will show a low battery. Learn about the 2GIG TAKE-345 Converter Module.
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What Are The Resideo Total Connect 2.0 Camera Recording Limits?
Each Resideo TC2 Camera has a limit to the number of clips that can be stored on Total Connect 2.0. This limit varies between different cameras. Learn about Resideo IP Cameras.
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How Do I Connect the August Smart Lock Pro to a WIFI Network?
To connect the August Smart Lock Pro to a WIFI Network, you will need an August Connect WIFI Bridge. The pairing is done through the August App. Learn about the Smart Lock Pro.
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