Frequently Asked Questions

How Do I Add an Additional Keypad to a VISTA 20P?
A keypad uses panel terminals 4 thru 7 for wiring. The address it uses will depend on whether it is a push-button keypad or an AUI touchscreen keypad. Learn how to add a keypad.
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How Do I Install a 2GIG Motion Sensor?
2GIG Motion Sensors operate at a wireless frequency of 345 MHz. The sensor must be programmed to the panel, mounted and tested. Learn how to install a 2GIG Motion Sensor.
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Do 2GIG Keypads Need Firmware Updates?
The 2GIG SP1 and SP2 Touchscreen Keypads require that a 2GIG GC3 is running a high enough firmware version before they can be used. Learn all about the 2GIG Keypads.
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Which Keyfobs are Compatible With the Qolsys IQ Panel 2 Plus?
Each version of the Qolsys IQ Panel 2 Plus can support one legacy wireless frequency and the PowerG 915 MHz frequency. Learn about keyfob compatibility for the IQ Panel 2 Plus.
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Can I Pair a Qolsys IQ Remote to a Qolsys IQ Panel?
The Qolsys IQ Remote is designed for the Qolsys IQ Panel 2. It will not work with an original IQ Panel Alarm System. Learn about the IQ Remote Keypad and the original IQ Panel.
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Where Can I Find the Alarm Control Panel in My House?
It can be a little tricky to find your wired alarm panel, as it may be hidden away somewhere deep inside your house. Learn where the security panel in your home may be installed.
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How Do I Connect a Wireless Shock Sensor to an Alarm System?
A wireless shock sensor can be auto-enrolled with a system by putting the panel into its wireless enrollment mode and then activating the shock sensor. Learn about shock sensors.
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Is the IQ Panel 2 Compatible with Honeywell Wireless Sensors?
Only the 345 MHz version of the Qolsys IQ Panel 2 Plus can support Honeywell Wireless Sensors. The regular IQ Panel 2 cannot support Honeywell Sensors. Learn about the IQ Panel 2.
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How Do I Connect Alexa to My Honeywell Thermostat?
Amazon Alexa has Skills for various Honeywell Thermostats. Your thermostat may use the Total Connect 2.0, Honeywell Home, or Total Connect Comfort Skill. Learn about Amazon Alexa.
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How Do I Test My 2GIG SMKT3-345?
The 2GIG SMKT3-345 Smoke and Heat Detector has a test button for testing the sounder, LED lights and transmitter. But smoke and heat detection must be tested manually. Learn about the SMKT3-345.
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