Frequently Asked Questions
How Do I Use My Phone to Look at My Security Cameras?
By using the Total Connect 2.0 Mobile App or the Alarm.com Mobile App, you can view your security cameras from anywhere using your phone. Learn how to check your security cameras.
How Do I Remove an iControl From a Spectrum Security System?
Spectrum disbanded their alarm monitoring business in December 2019. Learn how to remove an iControl device from a Spectrum System so that you can use it with a different company.
Will Mixing Z-Wave and Z-Wave Plus Devices On a Network Cause Issues?
You may experience some range issues if you try to use standard Z-Wave devices on a network of Z-Wave Plus devices. Learn about Z-Wave connectivity and home automation.
How Do I Power My Tuxedo Keypad From an Auxiliary Power Supply On a VISTA TURBO Panel?
You must use an auxiliary power supply with a Tuxedo Touch if the keypad pushes the panel over its power limits. Learn how to add a Tuxedo to a VISTA TURBO using a power supply.
How Do I Delete a Zone From a DSC PowerSeries NEO?
If you have a sensor that you no longer wish to use with a DSC PowerSeries NEO System, then you will need to delete the zone. Find out delete a zone from a DSC PowerSeries NEO.
How Do I Enroll a PowerG Sensor to a DSC PowerSeries NEO?
Programming menu 804 lets you auto-enroll sensors to a PowerSeries NEO. The panel must have an added transceiver module. Learn how to add PowerG Sensors to a DSC PowerSeries NEO.
How Do I Add a DSC HS2TCHP Touchscreen Keypad to a DSC PowerSeries NEO?
The DSC HS2TCHP Keypad provides convenient touchscreen control to a DSC PowerSeries NEO System. Find out how to add this full-color touchscreen keypad to a PowerSeries NEO.
How Do I Power On a DSC PowerSeries NEO?
A DSC PowerSeries NEO Panel uses a 16.5VAC, 40VA transformer for power. Since AC power is used, polarity does not matter. Learn how to power on a DSC PowerSeries NEO.
How Do I Clear a Reporter Failure Condition From a Honeywell Lyric Controller?
The Lyric shows a Reporter Failure Trouble if it is unable to send a report to AlarmNet via the enabled communication path within a set time. Learn about this error message.
Can I Update the Firmware On a Honeywell L5200 Alarm System?
Any Honeywell LYNXTOUCH-MSD Firmware Updater Tool manufactured after October 2019 will work with a Honeywell L5200 System. Learn how to update a Honeywell L5200.
By using the Total Connect 2.0 Mobile App or the Alarm.com Mobile App, you can view your security cameras from anywhere using your phone. Learn how to check your security cameras.
Added:
How Do I Remove an iControl From a Spectrum Security System?
Spectrum disbanded their alarm monitoring business in December 2019. Learn how to remove an iControl device from a Spectrum System so that you can use it with a different company.
Added:
Will Mixing Z-Wave and Z-Wave Plus Devices On a Network Cause Issues?
You may experience some range issues if you try to use standard Z-Wave devices on a network of Z-Wave Plus devices. Learn about Z-Wave connectivity and home automation.
Added:
How Do I Power My Tuxedo Keypad From an Auxiliary Power Supply On a VISTA TURBO Panel?
You must use an auxiliary power supply with a Tuxedo Touch if the keypad pushes the panel over its power limits. Learn how to add a Tuxedo to a VISTA TURBO using a power supply.
Added:
How Do I Delete a Zone From a DSC PowerSeries NEO?
If you have a sensor that you no longer wish to use with a DSC PowerSeries NEO System, then you will need to delete the zone. Find out delete a zone from a DSC PowerSeries NEO.
Added:
How Do I Enroll a PowerG Sensor to a DSC PowerSeries NEO?
Programming menu 804 lets you auto-enroll sensors to a PowerSeries NEO. The panel must have an added transceiver module. Learn how to add PowerG Sensors to a DSC PowerSeries NEO.
Added:
How Do I Add a DSC HS2TCHP Touchscreen Keypad to a DSC PowerSeries NEO?
The DSC HS2TCHP Keypad provides convenient touchscreen control to a DSC PowerSeries NEO System. Find out how to add this full-color touchscreen keypad to a PowerSeries NEO.
Added:
How Do I Power On a DSC PowerSeries NEO?
A DSC PowerSeries NEO Panel uses a 16.5VAC, 40VA transformer for power. Since AC power is used, polarity does not matter. Learn how to power on a DSC PowerSeries NEO.
Added:
How Do I Clear a Reporter Failure Condition From a Honeywell Lyric Controller?
The Lyric shows a Reporter Failure Trouble if it is unable to send a report to AlarmNet via the enabled communication path within a set time. Learn about this error message.
Added:
Can I Update the Firmware On a Honeywell L5200 Alarm System?
Any Honeywell LYNXTOUCH-MSD Firmware Updater Tool manufactured after October 2019 will work with a Honeywell L5200 System. Learn how to update a Honeywell L5200.
Added: