Frequently Asked Questions
Why Is My 5816 Showing a Fault When My Window is Closed?
A Honeywell 5816 Sensor must be properly aligned with its accompanying magnet when the window is closed, or else the zone will show a fault. Learn about the Honeywell 5816.
What Are the Best Features for the Lyric Alarm System?
The Honeywell Lyric Security Panel has many features, including HomeKit support, built-in Z-Wave, integrated WIFI, and Amazon Alexa compatibility. Learn about the Lyric System.
Can a PIR Ceiling Motion Sensor be Wall-Mounted?
While ceiling mount motion sensors are intended for use on the ceiling, these devices will technically work when mounted to the wall. Learn about PIR ceiling motion sensors.
Do Cameras Stay Powered On When an Alarm System is Disarmed?
Security cameras will stay powered on when a system is disarmed because they are associated with the monitoring platform rather than the panel. Learn more about security cameras.
Will Total Connect 2.0 Show an Alarm if a Prior Alarm Isn't Cleared?
If an alarm occurs on your Honeywell System, then you must clear the alarm. Otherwise, TC2 will not show a future alarm for the same zone. Find out how TC2 displays alarms.
How Do I Add a Z-Wave Light to My IQ Panel 2?
Adding a Z-Wave light to your IQ Panel 2 will let you control it from the panel and from Alarm.com if the system is monitored. Learn how to add a Z-Wave light to an IQ Panel 2.
Can I Add the ADC-VC736 to My Wireless Network?
The Alarm.com ADC-VC736 Large Bullet Camera can only connect to a wireless network if you add an ethernet to WIFI Bridge like the ADC-W110. Learn about the ADC-VC736.
How Do I Install the Resideo LTE-IA On My VISTA P-Series System?
The Resideo LTE-IA is a great dual-path communicator for a VISTA P-Series System. Make sure to test signal strength before mounting. Learn how to install the Resideo LTE-IA.
Why is Total Connect 2.0 Showing the Incorrect Life-Safety Alarm for My VISTA-128BPT?
Any VISTA-128BPT running FW Version 11.4 or lower with 2*22 enabled will display the wrong alarm type when a fire alarm is initiated on Partitions 2 - 8. Learn about this issue.
What is the Alarm.com Water Management Add-On Package?
You need the Alarm.com Water Management Add-On Package if you plan to use smart water valves with Alarm.com. Learn about the Alarm.com Water Management Add-On Package.
A Honeywell 5816 Sensor must be properly aligned with its accompanying magnet when the window is closed, or else the zone will show a fault. Learn about the Honeywell 5816.
Added:
What Are the Best Features for the Lyric Alarm System?
The Honeywell Lyric Security Panel has many features, including HomeKit support, built-in Z-Wave, integrated WIFI, and Amazon Alexa compatibility. Learn about the Lyric System.
Added:
Can a PIR Ceiling Motion Sensor be Wall-Mounted?
While ceiling mount motion sensors are intended for use on the ceiling, these devices will technically work when mounted to the wall. Learn about PIR ceiling motion sensors.
Added:
Do Cameras Stay Powered On When an Alarm System is Disarmed?
Security cameras will stay powered on when a system is disarmed because they are associated with the monitoring platform rather than the panel. Learn more about security cameras.
Added:
Will Total Connect 2.0 Show an Alarm if a Prior Alarm Isn't Cleared?
If an alarm occurs on your Honeywell System, then you must clear the alarm. Otherwise, TC2 will not show a future alarm for the same zone. Find out how TC2 displays alarms.
Added:
How Do I Add a Z-Wave Light to My IQ Panel 2?
Adding a Z-Wave light to your IQ Panel 2 will let you control it from the panel and from Alarm.com if the system is monitored. Learn how to add a Z-Wave light to an IQ Panel 2.
Added:
Can I Add the ADC-VC736 to My Wireless Network?
The Alarm.com ADC-VC736 Large Bullet Camera can only connect to a wireless network if you add an ethernet to WIFI Bridge like the ADC-W110. Learn about the ADC-VC736.
Added:
How Do I Install the Resideo LTE-IA On My VISTA P-Series System?
The Resideo LTE-IA is a great dual-path communicator for a VISTA P-Series System. Make sure to test signal strength before mounting. Learn how to install the Resideo LTE-IA.
Added:
Why is Total Connect 2.0 Showing the Incorrect Life-Safety Alarm for My VISTA-128BPT?
Any VISTA-128BPT running FW Version 11.4 or lower with 2*22 enabled will display the wrong alarm type when a fire alarm is initiated on Partitions 2 - 8. Learn about this issue.
Added:
What is the Alarm.com Water Management Add-On Package?
You need the Alarm.com Water Management Add-On Package if you plan to use smart water valves with Alarm.com. Learn about the Alarm.com Water Management Add-On Package.
Added: