Frequently Asked Questions

Which Battery Packs are Compatible with the Qolsys IQ Panel?
The Qolsys IQ Panel uses the Qolsys IQ Battery pack for backup power. The panel will switch over to battery power if AC power is lost. Learn about the IQ Battery.
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How Do I Change the Battery on a Qolsys IQ Panel Alarm System?
To change the battery in the Qolsys IQ Panel, first remove the back cover. Then use a screwdriver to remove the battery cover and swap the battery. Learn to change the IQ Battery.
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How Do I Enroll a Honeywell 5834-4 Key Fob on a Honeywell L3000 Alarm System?
Each input on a Honeywell 5834-4 Key Fob is assigned to a unique zone on an Honeywell LYNX Plus L3000 System. Learn how to access Zone Programming and enroll a 5834-4 on an L3000.
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How Do I Add Users to My DSC Alarm System on Alarm.com?
After you login to Alarm.com, you can access the Users Menu. This menu gives you the option to add new users. Learn how to add users to your DSC Alarm System on Alarm.com.
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Can I Make Alarm.com Work w/ Honeywell Alarm Systems?
Certain Honeywell Panels support System Enhancement Modules (SEM) that will allow them to be used with Alarm.com. Learn about the Alarm.com System Enhancement Modules.
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Dual-Path Communication vs Cellular Only
Dual-path communication for an alarm system refers to the practice of using IP communication with cellular as a backup. Find out how dual-path differs from cellular only.
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How Do I Exit the VISTA 21iP's Programming?
The [*99] command is used to exit programming on a VISTA 21iP. This command will allow you to re-enter programming later. Learn how to program a Honeywell VSITA 21iP.
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How Do I Install a DW10 Window/Door Alarm Sensor?
The 2GIG DW10 is installed by mounting the sensor on the door or window frame and the magnet on the moving portion of the door or window. Learn how to install a 2GIG DW10 Contact.
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How Do I Find My VISTA 21iP's Installer Code?
The only way to check the Installer Code for a VISTA 21iP is to access programming. Your can try the default IC of 4112 or backdoor into programming. Learn about the VISTA 21iP.
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Can I Change the Master Code Using the Installer Code on a Honeywell Lyric?
The Lyric System allows users to use the Installer Code to reset the Master Code to its default of 1234. They can then use that code to change the MC. Learn about the Lyric Panel.
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