Frequently Asked Questions
Why Can't I Clear a Trouble Condition On My 2GIG GC Touch?
Trouble conditions on the 2GIG GC Touch persist until the underlying issue is resolved. Restore Day zones, restore AC power, or address sensor tamper alerts.
Does the 2GIG GC Touch Support Z-Wave Smart Home Devices?
Yes, the 2GIG GC Touch has a built-in Z-Wave Plus V2 controller and can support up to 232 devices. Z-Wave Long Range is not supported currently. Click for more.
How Do I Enter Walk Test on a 2GIG GC Touch Alarm Panel?
Access Walk Test on the 2GIG GC Touch by opening Settings with your Installer Code or Master Code, then navigating to Equipment Management and System Test.
What Is a Day Zone (Group 05) Used For on a 2GIG GC Touch?
A Day Zone (Group 05) on the 2GIG GC Touch displays a trouble alert when triggered while disarmed, and an alarm while armed. Follow this link to learn more.
How Do I Use the Clean Screen Feature on the 2GIG GC Touch?
Use Clean Screen on the 2GIG GC Touch to temporarily disable touch input for 30 seconds, allowing you to wipe fingerprints without triggering actions.
Does a 2GIG GC Touch Have a Photo Slideshow Screen Saver?
Yes. As of firmware 1.1.072, the 2GIG GC Touch supports a digital picture frame and slideshow. Users on earlier firmware are limited to a blank screen saver.
How Do I Rename a Z-Wave Device on a 2GIG GC Touch Panel?
Rename Z-Wave devices on your 2GIG GC Touch by accessing Automation Device, then Device List. Tap the device name to open the keyboard and type a new name.
What Do the LED Indicator Lights Mean on My 2GIG GC Touch?
The 2GIG GC Touch has blue, red, and white LEDs indicating standby, armed, alarming, and fault status. Each color communicates specific system conditions.
How Do I Enable Bluetooth Disarming on My 2GIG GC Touch?
To enable Bluetooth Disarming on the 2GIG GC Touch, access Settings with your Master Code, open User Management, select a user, and pair your smartphone.
How Do I Add More Time to My Exit Delay on the 2GIG GC Touch?
To add exit delay time on the 2GIG GC Touch, tap Add 30 Seconds during the countdown, or access System Settings with Installer Code to change the default.
Trouble conditions on the 2GIG GC Touch persist until the underlying issue is resolved. Restore Day zones, restore AC power, or address sensor tamper alerts.
Added:
Does the 2GIG GC Touch Support Z-Wave Smart Home Devices?
Yes, the 2GIG GC Touch has a built-in Z-Wave Plus V2 controller and can support up to 232 devices. Z-Wave Long Range is not supported currently. Click for more.
Added:
How Do I Enter Walk Test on a 2GIG GC Touch Alarm Panel?
Access Walk Test on the 2GIG GC Touch by opening Settings with your Installer Code or Master Code, then navigating to Equipment Management and System Test.
Added:
What Is a Day Zone (Group 05) Used For on a 2GIG GC Touch?
A Day Zone (Group 05) on the 2GIG GC Touch displays a trouble alert when triggered while disarmed, and an alarm while armed. Follow this link to learn more.
Added:
How Do I Use the Clean Screen Feature on the 2GIG GC Touch?
Use Clean Screen on the 2GIG GC Touch to temporarily disable touch input for 30 seconds, allowing you to wipe fingerprints without triggering actions.
Added:
Does a 2GIG GC Touch Have a Photo Slideshow Screen Saver?
Yes. As of firmware 1.1.072, the 2GIG GC Touch supports a digital picture frame and slideshow. Users on earlier firmware are limited to a blank screen saver.
Added:
How Do I Rename a Z-Wave Device on a 2GIG GC Touch Panel?
Rename Z-Wave devices on your 2GIG GC Touch by accessing Automation Device, then Device List. Tap the device name to open the keyboard and type a new name.
Added:
What Do the LED Indicator Lights Mean on My 2GIG GC Touch?
The 2GIG GC Touch has blue, red, and white LEDs indicating standby, armed, alarming, and fault status. Each color communicates specific system conditions.
Added:
How Do I Enable Bluetooth Disarming on My 2GIG GC Touch?
To enable Bluetooth Disarming on the 2GIG GC Touch, access Settings with your Master Code, open User Management, select a user, and pair your smartphone.
Added:
How Do I Add More Time to My Exit Delay on the 2GIG GC Touch?
To add exit delay time on the 2GIG GC Touch, tap Add 30 Seconds during the countdown, or access System Settings with Installer Code to change the default.
Added: