How do I set up GeoFence arming reminders on an iOS device in TC2.0?

GeoFence arming reminders are configured using a combination of iOS device settings and settings within the Total Connect 2.0 app. For iOS devices, Total Connect 2.0 app versions 3.14.9 and higher support this feature. At each Total Connect 2.0 location, there is available support for one GeoFence per user.

To create a GeoFence arming reminder, perform these steps.

  1. Install the latest version of Total Connect 2.0. The latest version can be found in the App Store.
  2. Access the iOS devices Notifications menu. Go to Settings > Notifications > TC 2.0. Make sure your settings look like the ones shown below.
  3. Access location settings in the iOS device. Return to Settings, then go to Privacy > Location Services > TC2.0. Ensure that you have reached the screen shown below, and that "Always" is selected. Exit the iOS device settings.
  4. Adjust the GeoFence. Start by logging into Total Connect 2.0. If you're unsure of your login credentials, check with your monitoring company. Once logged in, go to More > Settings > GeoFence > GeoFence area. Enter the address where the system resides. A map will appear, showing a pin in the location with a pre-defined area marked around it. You can drag the left/right indicator to make the GeoFence area smaller or larger. You can also move the map and re-center it within the area. Once you have the fence designed, press Save in the upper right.
  5. Receive GeoFence arming reminders. These reminders will be delivered via Push Notification and never through email or SMS notification. Reminders will be logged into Total Connect 2.0 Events, and they can be seen on the iOS device that received the reminder. However, these reminders will not be shown in Total Connection 2.0 Events on the web page or on other devices.
    It's possible for mobile devices, which switch from WIFI to cellular data when the GeoFence is crossed, to not generate an arming reminder due to the device being unable to reach the server and verify the panel status when the fence is breached. If you find that this is happening, try extending the edge of the fence slightly further from the location of the alarm system so that the phone can be switched completely to cellular data before checking the system status.

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