Frequently Asked Questions

How Do I Get Remote Access to a Qolsys IQ Panel 2?
A user can gain remote access to a Qolsys IQ Panel 2 by using the Alarm.com interactive service. This requires a cellular monitoring plan. Learn more about the IQ Panel 2.
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How Do I Remove a Z-Wave Device from an Interlogix Simon XT?
If the inclusion function on a Z-Wave device is activated while a Simon XT is in exclusion mode, the device will be deleted. Find out how to remove Z-Wave devices from a Simon XT.
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How Do I Program a DSC WS4949 Key Fob to a DSC Impassa?
A WS4949 key fob is enrolled with a DSC Impassa by activating its wireless enrollment mode and then holding a button on the device for three seconds. Learn how to enroll a WS4949.
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Does the Honeywell 5800C2W Work w/ the Lyric Controller?
The 5800C2W is a Honeywell 5800 Series Device. As such, it can be used with the Lyric Controller to support hardwired sensors. Learn more about the Honeywell 5800C2W.
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Can I Change the Volume of a Qolsys IQ Panel 2?
The volume for an IQ Panel 2 can be changed from within Advanced Settings. There are volume options for voices, chimes and media. Learn how to adjust the volume for an IQ Panel 2.
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How Do I Change the Date and Time on a Qolsys IQ Panel 2?
The date and time can be changed on a Qolsys IQ Panel 2 by accessing system Dealer Settings. The Dealer Code is required. Learn how to change the date and time for the system.
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Will an Interlogix Simon XT Work w/ Apple HomeKit?
A Simon XT cannot be used with Apple HomeKit because HomeKit does not support Alarm.com. But it can be used with Google Home or Amazon Alexa. Learn more about the Simon XT.
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Will a DSC Impassa Work w/ a Phone Line?
By default, a DSC Impassa is designed to work with a phone line. But we recommend upgrading to cellular on the system to improve reliability. Learn more about the DSC Impassa.
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How Many IQ Key Fob Devices can I add to Qolsys IQ Panel 2?
The IQ Panel 2 recognizes the IQ Fob as a regular sensor, and it is learned-in as such. Up to 128 IQ Fobs can be enrolled this way. Learn how to add an IQ Fob to the IQ Panel 2.
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Is there a Peripheral Keypad for the DSC Impassa?
DSC offers the WT5500 and the WTK5504 keypads for the Impassa. Up to four total keypads can be enrolled with a single DSC Impassa. Learn more about the Impassa and its keypads.
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