Frequently Asked Questions

How Do I Bypass a Zone Through Total Connect?
Users can bypass zones when arming their system through Total Connect. This can be done from the sensors menu on the main screen. Learn how to bypass zones through Total Connect.
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How do I disable a long range radio on a VISTA-20P?
To disable an AlarmNet communicator in order to prevent a check 103, enter programming, and set field 29 to 0. Learn to disable the communicator in a Vista panel.
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Why Is My Honeywell Lyric Displaying a 950 Comm. Trouble Error?
A 950 Comm Trouble error on a Lyric indicates that either the panel cannot see the cell communicator or the communicator is not registered. Learn to solve this issue on the Lyric.
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How Do I Pair the 2GIG SP2 Keypad with the 2GIG GC3?
The 2GIG SP2 can only be paired with a 2GIG GC3 if the system is running firmware version 3.0.2 or higher. It is added through the Keypads Menu. Find out how to pair a 2GIG SP2.
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How do I determine if my SIM needs to be re-seated?
If a communicator is showing no signal where the signal should be good, or if all RSSI LEDs are flashing, the SIM may need to be reseated. Learn when a SIM re-seat may help.
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Does The 2GIG GC3 Have A Compatible Touchscreen Keypad?
The 2GIG GC3 is compatible with the 2GIG SP1 and SP2 Touchscreen Keypads. These touchscreen devices will both work with the GC3. Find out how to use a keypad with the GC3.
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How Do I Pair the 2GIG SP1 Keypad with the 2GIG GC3?
To pair the 2GIG SP1 with the 2GIG GC3, the GC3 must be running firmware version 3.1 or higher. It is added through the Keypads Menu. Learn how to pair the SP1 Keypad.To pair the 2GIG SP1 with the 2GIG GC3, the GC3 must be running firmware version 3.1.0.5572 or higher. It is added through the Keypads Menu. Learn how to pair the SP1 Keypad.
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Will Honeywell 5800 Sensors Work on a DSC Impassa?
Honeywell 5800 Sensors operate at 345 MHz. Since the DSC Impassa accepts 433 MHz signals, the sensors cannot be used with the system. Find out which sensors work with the Impassa.
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How Loud is the DSC WT4901 Wireless Indoor Siren on a DSC Impassa?
The DSC WT4901 can produce sounds of up to 85 dB. This is equally as loud as the Impassa internal siren. Learn more about the DSC Impassa and the DSC WT4901 Wireless Indoor Siren.
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How Many DSC WT5500 Wireless Keypads Can I Add to the DSC Impassa?
Up to four DSC WT5500 Keypad devices can be used with a single DSC Impassa. The system will also support the DSC WTK5504. Learn more about the DSC WT5500 and the DSC Impassa.
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