Frequently Asked Questions

How Do I Disable Exit Delay Sounds On the Qolsys IQ Panel 2 Plus?
The IQ Panel 2 gives you the option to disable Exit Sounds when you go to arm the system. This will allow you to silently arm the system. Learn about the Qolsys IQ Panel 2.
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How Do I Add an Alarm.com Video Camera Using My Android Device?
Adding a new camera to your Alarm.com is easy through the Alarm.com Mobile App. Learn how to add a new camera to your Alarm.com account using the mobile app for Android.
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Why am I Getting Supervision Trouble on My 2GIG eSeries Sensor?
If a 2GIG eSeries Sensor is taken out of wireless range and/or programmed with an incorrect Equipment Code, then supervision trouble will occur. Learn about 2GIG eSeries Sensors.
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How Do I Clear a Trouble Message on a 2GIG GC3 or 2GIG GC3e?
When a 2GIG GC3 or GC3e shows a trouble condition, you must correct the problem causing the trouble. The trouble should clear once the issue is fixed. Learn to clear a trouble.
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Can the Lyric Built-in Camera's Disarm Pictures Be Used With HomeKit?
The built-in camera on the Honeywell Lyric Security System is for use with Total Connect 2.0 only. It cannot be used with Apple HomeKit. Learn about the Lyric and HomeKit.
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What are the Best Ways to Prevent False Alarms?
A single mistake can result in a false alarm and a costly fine. You can prevent false alarms by following a set of practices. Learn how to prevent false security system alarms.
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How Do I Add a Wired Alphanumeric Keypad to a DSC PowerSeries NEO?
A new alphanumeric keypad must be wired to the NEO Panel and assigned a Keypad Slot. You must also set the partition for the keypad. Learn to add a keypad to a PowerSeries NEO.
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How Do I Change the Installer Code On a Honeywell L5100?
Alarm Grid does not advise changing the Installer Code on an L5100 from its default of 4112. This prevents you from being locked out of programming. Learn about Installer Codes.
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How Do I Get Into Honeywell L7000 Programming If I'm Locked Out?
The Honeywell LYNX Touch L7000 allows you to to use the backdoor method to access programming if you become locked out. Learn how to use the backdoor method on a Honeywell L7000.
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How Do I Program a Hardwired Zone to a DSC PowerSeries NEO?
A DSC PowerSeries NEO Panel will have on-board zones for adding hardwired sensors. A wired expansion module can also be used. Learn how to add a wired zone to the NEO.
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