Frequently Asked Questions

What Is the Maximum Temperature a 2GIG Smoke Detector Can Withstand?
The operating temperature for a 2GIG Smoke Detector ranges from -40°F to 100°F. Prolonged exposure outside this range can result in damage. Learn about 2GIG Smoke Detectors.
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What Software Version of the Lyric Alarm System Supports LTE?
The Honeywell Lyric System must be on Firmware Version MR3 or higher to support the LYRICLTE-A, and Firmware Version MR9 or higher to support the LYRICLTE-V. Learn about the Lyric.
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What are the Log Levels for the Qolsys IQ Panel 2 Plus?
The Qolsys IQ Panel 2 Plus Log Levels include No Log Output, Fatal, Error, Warn, Info, Debug and Verbose. Learn about the Log Levels for the Qolsys IQ Panel 2 and IQ Panel 2 Plus.
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What Do I Do If My Honeywell LYNX Touch Is Having Software Issues?
If you encounter software issues on a LYNX Touch, try rebooting the panel or updating the firmware. Learn how to troubleshoot software issues on a Honeywell LYNX Touch.
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Will a Nest Thermostat Work on a Honeywell Lyric?
The Nest Thermostat is a WIFI thermostat that is interfaced with a compatible platform. The Lyric and Total Connect 2.0 will not support a Nest Thermostat. Learn about Google Nest.
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Can Any Alarm Company Monitor My VISTA-21iP?
The Honeywell VISTA-21iP has a built-in IP communicator. Any alarm monitoring company that is willing can take it over. Learn about the VISTA-21iP and how you can get it monitored.
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Are All Alarm Keypads Compatible with Every Wired System?
If you have a wired alarm system, then you must use a wired keypad that is compatible with that system. Not all wired keypads will be compatible. Learn about alarm system keypads.
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Is Honeywell L7000 Compatible w/ Alexa?
The L7000 can be controlled using Amazon Alexa voice commands thanks to the Total Connect 2.0 integration. This requires monitoring service. Learn about the TC2-Alexa integration.
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Which Motion Sensors are Compatible with the Honeywell L5200?
The Honeywell L5200 System supports wireless 345 MHz motion sensors. There are many compatible motion sensors to choose from. Find out which motion detectors work with the L5200.
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Can I Upgrade an Older Qolsys System to LTE?
With Qolsys Systems, the communicator is built into the panel. If you have an older Qolsys with a non-LTE communicator, you must replace the panel. Learn about Qolsys Systems.
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