Frequently Asked Questions

How Do I Manually Extend the Exit Delay Time for a Qolsys IQ Panel 2 Plus?
Whenever you Arm Away your Qolsys IQ Panel 2, a button will appear for you to extend the Exit Delay countdown by 60 seconds. Learn to manually extend the IQ2 Exit Delay countdown.
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Why Does My Qolsys IQ Panel 2 Plus Make a Strange Noise Every Half Hour?
If your Qolsys IQ Panel 2 isn't properly closed, then it will emit a strange mechanical sound to remind you to shut the panel. Learn about the IQ Panel 2 reoccurring tamper sound.
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How Do I Delete a Wireless Zone from a Simon XTi or XTi-5?
In order to delete a zone from a Simon XTi or XTi-5, you must access the Delete Sensor option inside system programming. Learn to delete a zone from a Simon XTi or XTi-5.
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How Do I Delete a Wireless Zone from a Simon XT?
The Simon XT only has 40 zones available. Needing to delete a zone to make space for a new sensor is a very common situation. Learn how to delete a zone from a Simon XT.
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How Do I Add a MyQ Garage Door to My Alarm.com Account?
Alarm.com offers an integration for compatible MyQ Garage Door Controllers. The feature must be enabled on your Alarm.com account. Learn to pair a MyQ Garage Door with Alarm.com.
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How Do I Disable Exit Delay Sounds On the Qolsys IQ Panel 2 Plus?
The IQ Panel 2 gives you the option to disable Exit Sounds when you go to arm the system. This will allow you to silently arm the system. Learn about the Qolsys IQ Panel 2.
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How Do I Add an Alarm.com Video Camera Using My Android Device?
Adding a new camera to your Alarm.com is easy through the Alarm.com Mobile App. Learn how to add a new camera to your Alarm.com account using the mobile app for Android.
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Why am I Getting Supervision Trouble on My 2GIG eSeries Sensor?
If a 2GIG eSeries Sensor is taken out of wireless range and/or programmed with an incorrect Equipment Code, then supervision trouble will occur. Learn about 2GIG eSeries Sensors.
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How Do I Clear a Trouble Message on a 2GIG GC3 or 2GIG GC3e?
When a 2GIG GC3 or GC3e shows a trouble condition, you must correct the problem causing the trouble. The trouble should clear once the issue is fixed. Learn to clear a trouble.
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Can the Lyric Built-in Camera's Disarm Pictures Be Used With HomeKit?
The built-in camera on the Honeywell Lyric Security System is for use with Total Connect 2.0 only. It cannot be used with Apple HomeKit. Learn about the Lyric and HomeKit.
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