Frequently Asked Questions

What Does an ECP Error Mean on a Honeywell Tuxedo Touch?
On a Tuxedo Touch, an ECP error is the keypad's way of letting you know it's not receiving status information from the alarm panel. This can be causes by an addressing issue, a wiring issue, or a problem with the panel or the keypad itself. Read on to find out more about this issue.
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What is the Difference Between the Honeywell VISTA 20P & the VISTA 20SE?
In most cases, a VISTA 20SE will have limited functionality when compared with a VISTA 20P. The VISTA 20SE is incapable of accessing Total Connect or controlling Z-Wave devices, making it a very limited system overall. Learn more about the differences between a VISTA 20P and a VISTA 20SE.
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How Do I Remotely Monitor a Home Video Security Camera?
Once a security camera has been set up, you will be able to view its live feed using an interactive service platform, such as Total Connect or Alarm.com. These platforms offer mobile apps so that you can remotely monitor your cameras. Learn more about using these applications to monitor your home.
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What is the Range of a Honeywell 5816OD Outdoor Wireless Motion Sensor?
The Honeywell 5816OD is an outdoor motion sensor that will operate at a range of approximately 200 feet away from the security panel. This range can be extended using a wireless repeater if needed. A great wireless repeater is the 5800RP. Continue reading to learn more about the Honeywell 5816OD.
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What is the Difference Between AlarmNet & Total Connect?
Total Connect is an interactive service for Honeywell security systems that is hosted on AlarmNet servers. Honeywell owns and operates AlarmNet as its primary network for security communications. End users manage their systems through Total Connect. Learn more about Total Connect and AlarmNet.
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How Do I Test a 2GIG GB1?
In order to test a 2GIG GB1 Glass Break Detector, you will need to use a glass break simulator, such as the Honeywell FG701. This will simulate the sound of breaking glass and cause the 2GIG GB1 to activate. If you receive central monitoring, have your system placed into test mode before doing this.
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How Do I Setup a Lyric Thermostat in My Total Connect Account?
To connect a Lyric Round Thermostat with Total Connect, you will first get the thermostat online and connect it with the Lyric App. You will then integrate your Lyric App account information into Total connect. The thermostat can then be synced with the Lyric Controller. Read on to learn more.
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How Can I Get My Wireless Smokes to All Go Off at the Same Time?
To get all of your smoke detectors to go off when one smoke activates, you will need to use a feature called "One-Go-All-Go". Unfortunately, most wireless smokes do not support this feature. A notable exception is the Honeywell SiXSMOKE. Continue reading to learn more about wireless smokes.
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How Do I Test the 5800COMBO?
When testing the Honeywell 5800COMBO, you will want to start by first contacting your alarm monitoring company and placing your system on test mode. Then, you can individually test the smoke/heat detection and the carbon monoxide detection for the device. Learn more about testing the 5800COMBO.
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Total Connect vs. Alarm.com
Both Total Connect and Alarm.com provide similar features. Which service is used will depend on the alarm system. Total Connect is a proprietary service that is strictly for use with Honeywell systems. Alarm.com is non-proprietary, and it is used by many alarm companies. Read on to learn more.
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