Frequently Asked Questions

What is Compatible with a Honeywell VISTA-20P?
The Honeywell VISTA-20P is a wired system that supports many devices. It can be used with hardwired sensors, keypads, sirens, communicators and more. Learn about the VISTA-20P.
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What Chamberlain Garage Door Opener Works on Total Connect 2.0?
Total Connect 2.0 supports an integration for Chamberlain MyQ Garage Door Openers. The user can access TC2 to control their garage door. Learn about the MyQ integration for TC2.
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What Happens if an Intruder Destroys My System?
Advanced features ensure that emergency dispatch is still sent out if your panel is destroyed during the entry delay countdown. Find out what happens if your system is destroyed.
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How Do I Add a Location Image to My Total Connect 2.0 Account?
It is possible to add a location image to your Total Connect 2.0 account through the TC2 website or the TC2 mobile app. Learn how to add a location image to your TC2 account.
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How Do I Add a Profile Picture to My Total Connect 2.0 Account?
A profile picture can be added to a Total Connect 2.0 account through the website or mobile app. The image can be no larger than 10MB. Learn how to add a profile picture to TC2.
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How Should I Program Report Codes If I'm Using a Self Monitoring Plan with Alarm Grid?
Users with a self-monitoring plan will want to disable all Report Codes. This is necessary for any panel connected with Total Connect 2.0. Learn how to disable Report Codes.
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How Are Motion Sensors Wired?
The typical hardwired motion sensor will use a 4-wire connection, with two wires for data and two wires for power. Most use Normally Closed wiring. Learn about motion sensors.
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What Gauge Wire Should I Use for a CO Detector?
Alarm Grid recommends using 18-gauge wire when installing hardwired carbon monoxide sensors. Some building codes may require this. Learn why 18-gauge wire is great for CO sensors.
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What Is the Coverage Area of a Honeywell 360° Motion Sensor?
A 360° motion sensor will have a larger area the higher it is mounted. But mounting it too high will prevent it from detecting the motion below. Learn about 360° Motion Sensors.
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How Do I Change an Installer Code on a Honeywell System If I Only Have a Tuxedo Keypad?
The Tuxedo Touch has a Console Mode that lets users change system settings. This includes the four-digit Installer Code. Learn to change the Installer Code using a Tuxedo Touch.
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