Frequently Asked Questions

How Do I Include My August Smart Lock Pro?
An August Smart Lock Pro can be included with a Z-Wave network using the August Home App on the user's Android or iOS device. Learn how to include your August Smart Lock Pro.
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How Do I Factory Default My Yale Z-Wave Lock?
When you factory reset your Yale Z-Wave Lock, the Master PIN Code will be reset, and all Z-Wave settings will be lost. Learn to reset your Yale Z-Wave Lock to factory default.
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How Do I Exclude My Yale Z-Wave Lock?
It is good practice to clear a Z-Wave Lock before pairing it. Put the system in its Z-Wave exclusion mode, and activate the lock's exclusion mode. Learn to exclude your Yale Lock.
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How Do I Include My Yale Z-Wave Lock?
Start by clearing the lock from the network. Then put your system into its Z-Wave inclusion mode and activate the lock's inclusion function to pair. Learn about Yale Locks.
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Can I Use My Existing Panel with Alarm Grid Service and Telguard HomeControl Flex?
You may be able to bring your existing panel to Alarm Grid and use Telguard HomeControl Flex. If your panel is listed below, it is supported. Learn about HomeControl Flex.
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What Is the Best Cold Temperature Detecting PIR Sensor?
The 5800PIR is a motion sensor that can also be programmed as a temperature sensor. There is also the 5800PIR-COM, which has an extended detection range. Learn about the 5800PIR.
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How Do I Factory Default My Kwikset Z-Wave Lock?
Most Kwikset Z-Wave Locks have a "program" button that can be used to perform a factory reset. Learn how to factory default your Kwikset Lock and what happens when you do this.
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How Do I Exclude My Kwikset Z-Wave Lock?
Kwikset Z-Wave Locks usually have a button labeled "A" for both including and excluding. Press the button with the hub in its exclusion mode to exclude. Learn about Kwikset Locks.
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How Do I Include My Kwikset Z-Wave Lock?
Most Z-Wave locks from Kwikset have a learn button labeled "A". You should press this button while the system is in its Z-Wave inclusion mode to enroll. Learn about Kwikset locks.
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What Does SIA Mean on a VISTA-P Alarm System?
A panel listed as SIA is complaint with the standards outlined by the Security Industry Association. The standards help to reduce false alarms. Learn about SIA compliant systems.
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