Frequently Asked Questions

How Do I Add an Interlogix Simon XTi or XTi-5 to My Local WIFI?
There is currently no way to add an Interlogix Simon XTi or XTi-5 to a WIFI network. Interlogix does not make a WIFI card for these panels. The Simon XTi and XTi-5 instead rely upon cellular communication or a phone line to remain connected to the network. Learn more about the Simon XTi and XTi-5.
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How Do I Remove a Z-Wave Device from an Interlogix Simon XTi or XTi-5?
Removing a Z-Wave device from an Interlogix Simon XTi or XTi-5 System is very easy. Doing this will clear the device from the network. It is a good idea to always clear a Z-Wave device before attempting to add it to the network. Learn how to remove a Z-Wave device from a Simon XTi or XTi-5.
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Will an Interlogix Simon XTi or XTi-5 Work w/ a Phone Line?
By default, a Simon XTi or XTi-5 can only connect to monitoring using a phone line. However, we advise using a cellular connection with these systems. In order for these systems to use cellular connectivity, a cellular module must be installed. Learn how to connect an XTi or XTi-5 to the network.
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Which Locks Work w/ an Interlogix Simon XTi or XTi-5?
The Simon XTi and XTi-5 will both support virtually any Z-Wave lock. But a Z-Wave controller is needed to do this. We will generally encourage a user to add a cellular module with an integrated Z-Wave controller to their Simon XTi or XTi-5. Learn more about using Z-Wave with a Simon XTi or XTi-5.
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Does an Interlogix Simon XTi or XTi-5 Chime When Doors are Opened?
There is a chime feature available on the Simon XTi and XTi Systems. This feature can be enabled or disabled from the main settings menu on these systems. If this feature is enabled, the panel will chime when a monitored door is opened. Learn more about the Simon XTi and XTi-5 chime function.
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How Do I Remove a Non-Functioning Z-Wave Device from My Honeywell System?
When a Z-Wave device stops functioning, it can be removed from the controller by using the "Remove Failed" or "Fix All" feature. This feature will remove the device from the list of current devices when an exclusion can not be performed. Read on to learn more about removing failed nodes.
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How Do I Enroll a Z-Wave Lock to my Security System?
To enroll a Z-Wave lock into your security system, you will start by clearing the Z-Wave lock from the network. Next, you will put your panel into its Z-Wave inclusion mode. Then, you will activate the inclusion function on the lock itself. To finish, you will install the Z-Wave lock into your door.
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How Do I Connect My Interlogix Simon XTi or XTi-5 to WIFI?
There is no possible way to connect an Interlogix Simon XTi or XTi-5 to WIFI. Interlogix has not released a compatible WIFI card for these systems. They can only use a cellular connection or a phone line connection. We recommend using cellular. Learn more about the Simon XTi and XTi-5 Systems.
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Will an Interlogix Simon XTi or XTi-5 Work w/o a Phone Line?
A Simon XTi or XTi-5 can be upgraded to use a cellular connection. This will allow the system to receive alarm monitoring service without a phone line. This is one of the most important upgrades that can be made for an XTi or XTi-5 System. Learn more about using cellular with a Simon XTi or XTi-5.
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What Happens to an Interlogix Simon XTi or XTi-5 When Internet Goes Down?
Since an Interlogix Simon XTi or XTi-5 System cannot connect to the internet, having the internet go down will not affect one of these systems. Instead of using the internet, these systems use a phone line or a cellular connection to communicate. Learn more about the Simon XTi and XTi-5 Systems.
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