Frequently Asked Questions

How Do I Silence a False Alarm on the IQ5 NS Alarm System?
Learn how to silence a false alarm on the IQ5 NS. Enter your user code at a paired keypad or use the Alarm.com app to disarm and stop the siren fast every time.
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How Do I Silence a False Alarm on the IQ5 Hub Alarm System?
Learn how to silence a false alarm on the IQ5 Hub. Touch the red alarm screen, enter your user code, and stop the siren right away, every single time.
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How Do I Silence a False Alarm on the IQ Panel 5 System?
Learn how to silence a false alarm on the IQ Panel 5. Touch the red alarm screen, enter your user code, and stop the siren right away every single time.
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How Do I Enable Arming Alerts on the IQ5 NS Alarm System?
Learn how to enable Arming Alerts for the IQ5 NS. Log in to Alarm.com, go to Notifications, and turn on alerts for arm and disarm events on your account.
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How Do I Enable Arming Alerts on the IQ5 Hub Alarm System?
Learn how to enable Arming Alerts for the IQ5 Hub. Log in to Alarm.com, go to Notifications, and turn on alerts for arm and disarm events on your account.
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How Do I Enable Arming Alerts on the IQ Panel 5 System?
Learn how to enable Arming Alerts for the IQ Panel 5. Log in to Alarm.com, go to Notifications, and turn on alerts for arm and disarm events on your account.
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How Do I Connect the IQ5 Hub to a Hidden Home WIFI Network?
Connect the IQ5 Hub to a hidden WIFI network from the WIFI menu in Advanced Settings. Manually add the network, then type the SSID and password to connect.
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How Do I Connect the IQ Panel 5 to a Hidden WIFI Network?
Connect the IQ Panel 5 to a hidden WIFI network from the WIFI menu in Advanced Settings. Manually add the network, type the SSID and password, and connect.
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How Do I Use the Panic Buttons on the IQ5 NS Alarm System?
The IQ5 NS has no on-panel display. Learn how to send Police, Fire, or Medical panic signals through the Alarm.com mobile app or a programmed keyfob device.
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How Do I Use the Panic Buttons on the IQ5 Hub Alarm System?
Learn how to use the Police, Fire, and Medical panic buttons on the IQ5 Hub. Touch the Emergency Panic icon to send a signal to your monitoring center.
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