Frequently Asked Questions

Will Total Connect Work w/ an Interlogix Simon XTi or XTi-5?
Total Connect is not compatible with the Simon XTi or XTi-5 Alarm Systems from Interlogix. The Total Connect service is designed exclusively for use with Honeywell Alarm Systems. However, the Interlogix XTi and XTi-5 Systems can use Alarm.com instead. Learn more about the Simon XTi and XTi-5.
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How Do I Remove a Non-Functioning Z-Wave Device from My Honeywell System?
When a Z-Wave device stops functioning, it can be removed from the controller by using the "Remove Failed" or "Fix All" feature. This feature will remove the device from the list of current devices when an exclusion can not be performed. Read on to learn more about removing failed nodes.
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How Do I Enroll a Z-Wave Lock to my Security System?
To enroll a Z-Wave lock into your security system, you will start by clearing the Z-Wave lock from the network. Next, you will put your panel into its Z-Wave inclusion mode. Then, you will activate the inclusion function on the lock itself. To finish, you will install the Z-Wave lock into your door.
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Will an Interlogix Simon XTi or XTi-5 Work w/o a Phone Line?
A Simon XTi or XTi-5 can be upgraded to use a cellular connection. This will allow the system to receive alarm monitoring service without a phone line. This is one of the most important upgrades that can be made for an XTi or XTi-5 System. Learn more about using cellular with a Simon XTi or XTi-5.
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How Do I Connect My Interlogix Simon XTi or XTi-5 to WIFI?
There is no possible way to connect an Interlogix Simon XTi or XTi-5 to WIFI. Interlogix has not released a compatible WIFI card for these systems. They can only use a cellular connection or a phone line connection. We recommend using cellular. Learn more about the Simon XTi and XTi-5 Systems.
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What Happens to an Interlogix Simon XTi or XTi-5 When Internet Goes Down?
Since an Interlogix Simon XTi or XTi-5 System cannot connect to the internet, having the internet go down will not affect one of these systems. Instead of using the internet, these systems use a phone line or a cellular connection to communicate. Learn more about the Simon XTi and XTi-5 Systems.
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Will Alarm.com Work w/ an Interlogix Simon XTi or XTi-5?
Alarm.com can work with both the Simon XTi and XTi-5 Systems. But these systems can only interface with the platform if they are receiving active cellular service. This requires a cellular communicator and a cellular monitoring plan. Learn more about using Alarm.com with an XTi or XTi-5 System.
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Is the Interlogix Simon XTi or XTi-5 Compatible w/ Alarm.com?
To use Alarm.com with a Simon XTi or XTi-5 Alarm System, a cellular communicator must be added. The user will also need a monitoring plan that includes cellular service. The panel will then be able to work with the Alarm.com platform. Learn more about using Alarm.com with a Simon XTi or XTi-5.
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Can I Arm/Disarm an Interlogix Simon XTi or XTi-5 From My Phone?
A Simon XTi or XTi-5 can be controlled and operated using the Alarm.com Mobile App. This app allows users to arm or disarm their systems from their phones. The Alarm.com Mobile App is available for free download for any iOS or Android device. Learn more about the Alarm.com Mobile App.
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How Long Does the Interlogix Simon XTi or XTi-5 Backup Battery Last?
The backup battery for a Simon XTi or XTi-5 must be replaced every two to three years. To replace the battery, open up the panel, and disconnect the old battery. Insert a new backup battery in its place and connect it to the panel. Learn how to replace the battery for a Simon XTi or XTi-5.
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