Yes... All Our Reviews Are Real!Posted By Joshua Unseth
We are proud to say that our customers really enjoy our service. You don't need to look any further than the wonderful reviews that our many excited customers have left.
We are excited each time that we see a review crop up on our Merchant Circle or Yelp page, but we do get a lot of questions about whether our reviews are real or whether we pay one of those review companies to leave good reviews on these sites periodically.
I'm proud to say that we have never paid for a review, and that every single review we get (and any review we ever will get) are 100% authored by real customers. We're a pretty young company, so for the moment, that means we have no bad reviews. I'm certain that that will change one of these days. But for the time, we're pretty proud of being well liked and we strive to do all the things you can read about in those reviews. We are working hard to offer great customer support, great prices on products, and all the on-site help you can get regarding how to install or set up your security system.
That said, I fully understand why consumers are skeptical of reviews. A lot of companies do pay to have reviews put up, and Business Week recently ran an article that as many as 30% of reviewers for some products are fake I would suspect that there are some industries where the fake to real review ratio is even higher, maybe even as high as 50%.
In all, I'm amazed that when I look at other security companies, it's clear that consumers generally hate dealing with them. I think the perception, on the whole, is that home security companies are manned by unfriendly staff, we don't care about customer service, and we are just interested in making a buck. All we've had to do to get our customers to write the reviews we have gotten is to treat you well, and help you find exactly what you need. As we grow, our biggest struggle is maintaining a balance between getting bigger and not sacrificing the customer service you've come to know so well. So, keep letting us know how we're doing. We're going to rely on your feedback going forward, and we're happy to be able to work with such wonderful customers.
Here's to all of you. Salud!