Temporary Problems with Phone Calls

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Alarm Grid is experiencing temporary issues sending and receiving phone calls. Our phone system provider, Twilio, is currently having technical difficulties. We expect this problem to be resolved shortly. Alarm Grid apologizes for any inconveniences this may cause for our customers.

If you require support at this time, we recommend using our online chat function. You can use this feature to speak with one of our technicians and receive support in real time. You may also email us at support@alarmgrid.com. If you need to contact the central station, you may call (800) 432-1429. This will put you into direct contact with Criticom Monitoring Services.

Again, we expect the problem to be fixed shortly, and we are sorry for any inconvenience this may cause.

Update: As of 12:49pm EST, our phones are back and working. Please let us know if you are still experiencing any issues.

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