Service Announcements Posts

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We have learned that a new firmware update for the 2GIG GC2e is now available. Firmware Update 1.23 brings support for the 2GIG IMAGE3 Image Sensor (transceiver module required), the ability to program 6-digit codes, and enhancements for the 2GIG TS1 Keypad (transceiver module required).

2gig gc2e wireless encrypted alarm panel

It is important to note that although the 2GIG GC2e is updated in the same manner as its predecessor, the 2GIG Go!Control GC2, it has its own set of firmware updates. This new update, Firmware Update 1.23, is only available for the newer 2GIG GC2e System. You will not be able to apply this update to an original 2GIG GC2. Of course, you can always upgrade to the newer GC2e if you really want the update!

As far as new functionality is concerned, Firmware Update 1.23 has a few things to offer. The biggest addition is the new ability to use the 2GIG IMAGE3 Image Sensor (ADC-IS-300-LP) with the 2GIG GC2e System. Traditionally, this image sensor was only compatible with the 2GIG GC3 and 2GIG GC3e. But now you can use it with the GC2e as well. Another big aspect of Firmware Update 1.23 is that it includes various enhancements and upgrades for the 2GIG TS1 Touchscreen Keypad when used with the 2GIG GC2e System.

It is important to note that the TS1 Keypad, as well as any image sensor used with the 2GIG GC2e, will require that the panel has a 2GIG XCVR2-345 Transceiver Module installed. This add-on allows the 2GIG GC2e to support the 2-way communication needed to interface with the TS1 Keypad and image sensor units. However, adding a 2GIG XCVR2-345 Transceiver Module to a 2GIG GC2e will remove the panel's ability to interface with 2GIG eSeries Encrypted Sensors. Instead, only non-encrypted 345 MHz sensors, such as 1-way Honeywell 5800 Series Sensors and 2GIG 345 MHz Sensors, will be supported.

According to 2GIG, an update patch for the 2GIG XCVR2-345 will soon be made available to allow the GC2e System to simultaneously support encrypted 2GIG eSeries Sensors, as well as compatible 2-way devices like image sensors and the TS1 Keypad. At the time of this writing, the update patch is not yet available. However, we will provide an update once more information is made available.

Other than that, any new additions from 2GIG GC2e Firmware Update 1.23 are relatively minor. The only other new function is the ability to program 6-digit user codes for the panel and compatible Z-Wave door locks. And like most firmware updates, GC2e Version 1.23 will provide general stability fixes and improvements in performance. Therefore, we recommend that all 2GIG GC2e owners download the update at their earliest convenience.

The easiest way to receive Firmware Update 1.23 is to have it pushed down to the panel from Alarm.com. You can contact your monitoring provider to receive the update. If you are monitored by Alarm Grid, you can email us at support@alarmgrid.com to request the update. You should have your GC2e System powered on an connected with the Alarm.com servers. Since the GC2e does not support IP connectivity and can only connect with Alarm.com across cellular, a small fee will be required to push the update from ADC. This charge will be applied to your next monitoring bill.

Of course, you can also provide the update locally using the 2GIG UPCBL2 Firmware Updater Cable or the 2GIG UPDV Easy Updater Tool. If you are monitored by us and have questions about updating your monitored GC2e locally, or if you have questions about the update in general, please contact us at the same email, support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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A new Alarm.com Mobile App update, Version 4.13.1 should be made available in the coming days. This comes approximately a month after the previous update. The update will be available for free download from both the Google Play Store and the Apple App Store. We recommend downloading ASAP.


There are a few minor new inclusions with Alarm.com Mobile App Version 4.13.1. For one, customers enrolled in any cost-saving Give Back, Get Back demand response programs for smart thermostats will be able to know more easily when such energy-saving events are taking place. Alarm Grid has discussed these cost-saving programs before. In particular, we have posted about the demand response program for Baltimore Gas & Electric, as well as one for LADWP. We recommend checking with your local power supplier to see if any similar programs are available for you.

Another change is that iOS users with video monitoring service will now be able to swipe down with two fingers to quickly select multiple saved video clips at once. This is done conveniently from the Video and Doorbells Menu screen. Meanwhile, Android users are also getting their own update that makes their experience when adding a new video device identical to that of the Alarm.com iOS platform. Users will need to update the WIFI settings for the Android device outside of the ADC App to find the WIFI network for the video device.

Lastly, the update includes some bug fixes and some general minor enhancements for both Android and iOS versions. This should result in a smoother experience overall. Like we said, the update, Version 4.13.1, should be made available in the coming days. If you have any questions about this update, or if you are looking to get started with alarm monitoring service with access to Alarm.com, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Back in mid-March, our headquarters shut down due to health & safety concerns from COVID-19. The vast majority of our support, planning, and content teams transitioned to working from home. Well today marks a big step forward, as our headquarters has fully reopened with everyone returning!

Alarm grid inside security stickers

As you may recall, we did a partial reopening last month, with our management and content staff returning to the office. Meanwhile, our support technicians and security system planners continued diligently working from home. But today represents the final step of our transition back, as the rest of our team will return to the office and resume business as usual.

We understand that many American businesses have struggled making a safe and efficient transition during this once-in-a-lifetime pandemic. However, we are thrilled to say that Alarm Grid handled this transition beautifully, with minimal disruption and inconvenience. Our team continued providing the best support in the industry to protect homes and businesses of all kinds. We are very proud of our entire staff for the role they played in making this possible.

Now that we are all back in the office, we highly doubt that you (the end user) will notice anything different. We will continue answering phones and emails just like we have been while we were working from home. The only difference is that we will be wearing proper office attire instead of our pajamas. And hopefully, we'll have some more videos ready for you soon, with some familiar faces returning!

The COVID-19 Pandemic has really been an eye-opening for all of us. But we feel extremely fortunate and grateful that Alarm Grid was able to push full-steam ahead without missing a beat. We even helped many homeowners, who were bored to tears hanging around their houses, finally set up their alarm panels that they had been putting off installing. And you can bet they were surprised to learn it was super easy. See, there are positives in every situation!

If you want to join the thousands who have already taken control of their security systems with DIY monitoring from Alarm Grid, or if you are an existing customer with questions about your system, please reach out to us by emailing support@alarmgrid.com. Our team (now back in the office) checks email from 9am to 8pm ET M-F. You may also call us at (888) 818-7728 during those same business hours. We look forward to hearing from you!

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Resideo has made an exciting new addition to Total Connect 2.0, as users can now live-stream their Total Connect 2.0 HD Cameras from the TC2 website. Previously, this was only possible from the Total Connect 2.0 Mobile App. This is a super convenient way to look-in at your home or business!

All of the HD Cameras for TC2 can be streamed in this way. This includes the 720P Honeywell IPCAM-WIC1, the 1080P Honeywell IPCAM-WIC2, and the 1080P Outdoor Honeywell IPCAM-WOC1. The sample picture above shows the IPCAM-WIC2, and we gotta say that the image quality looks fantastic!

To access the camera streaming feature from the TC2 website, simply log-in to your Total Connect 2.0 from a web browser, then choose Cameras on the left-hand side. Find the camera you want to stream, and then click the play icon in the center of the preview you image. The live-stream should begin after connecting to the camera. Two-way audio is also supported if your camera supports the feature.

One thing that particularly impressed us is just how little of a delay there was between the camera and Total Connect 2.0. This delay is only 1 or 2 seconds at most. I actually had to get one of our support technicians to help me take the picture above so that I could give the camera a nice thumbs-up!

If you are interested in adding video surveillance to your existing Alarm Grid account, or if you are interested in signing-up for new monitoring service, please email our support team at support@alarmgrid.com. We will be happy to help you explore your options so that you can make an informed purchasing decision. Our hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you!

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Resideo (formerly Honeywell) has made a change to Total Connect 2.0 that now prevents Sensor Activity for motion sensors from being displayed in the Activity Log. The purpose of this change is to prevent the TC2 Activity Log from being flooded with "Sensor Open" events from motions.


If you aren't aware, the Activity Log on Total Connect 2.0 shows various activity affecting a Honeywell Security System. This includes sensor open and close events. Previously, motion sensor activity (namely, the sensor detecting movement) could be displayed in this Activity Log. However, Resideo found that many users had setup activity logs for motion zones without realizing what the feature really did. They were therefore flooding their TC2 Activity with "Sensor Open" and "Sensor Close" events as they walked around their property in the disarmed state.

To curb this issue, Resideo has disabled the Sensor Activity toggle switch on Total Connect 2.0 for all motion detection sensors with the Response Type of Interior Follower. This makes it impossible to enable Sensor Activity logging for motion sensors with the Interior Follower Response Type, meaning that motion sensor activity will no longer be displayed in the activity log. In addition, the sensor will not be displayed on the TC2 security card when faulted. The user must access the Sensors List to see the faulted motion sensor zone.

Most users will likely not mind this, as they wouldn't want to have the activity logs for their systems constantly being flooded with motion sensor activity. And fortunately, there are a couple of workarounds for this issue if you do want to be alerted regarding motion sensor activity on a particular sensor. Arguably the easiest solution is to change the Response Type for a motion sensor from Interior Follower to Interior w/ Delay.

The similar Response Type of Interior w/ Delay does not have the same restriction regarding Activity Logs as Interior Follower. The only major change with Interior w/ Delay is that it will always trigger an Entry Delay countdown, rather than an immediate alarm if the motion sensor is the first zone faulted while the system is in an Armed Away state. For more information on Honeywell System Response Types, please see this helpful FAQ.

Another option if you just want to be notified regarding sensor activity is to manually create a notification for the Interior Follower Motion Sensor within Total Connect 2.0. Luckily, we recently made an FAQ that outlines this very process. It will teach you all about text and email notifications for Total Connect 2.0. If you want to take a look, you can check it out here.

If you are an Alarm Grid monitored customer and you need any additional help setting up your motion sensor for alerts, please reach out to us by emailing support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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We're here once again to remind you to upgrade the old 3G or CDMA cellular communicator for your alarm system to an LTE communicator! Once the associated cellular network is shut down, the old communicator will no longer work in any manner. This could leave your home or business vulnerable!

Honeywell lte l57v verizon lte cellular communicator for l5200 l

Security systems use internet and/or cellular communication to send out signals to central monitoring stations and/or interactive monitoring platforms like Total Connect 2.0 and Alarm.com. This is the very core principle of alarm monitoring. And if the associated communication network is shut down or fails, then alarm monitoring will become impossible.

Just like your phone, tablet, or computer, your alarm system cannot just magically send out signals. It needs equipment to accomplish this task. That equipment comes in the form of an alarm monitoring communicator. This is a piece of hardware either inside, or located nearby your alarm panel, much like what you would find inside of another electronic device that needs to communicate out and also receive incoming signals.

In the world of cellular communications, you have likely heard about the new 5G networks. These 5G networks represent the latest and greatest cellular technology available, and they are certainly going to change the game when it comes to mobile communication. But while service providers are working to develop new 5G infrastructure, they are also phasing out older technology. This includes the AT&T 3G Network and the Verizon CDMA Network.

If you have a system with a cellular communicator that works across a 3G network, such as the aforementioned AT&T 3G and Verizon CDMA Networks, then time is running out for you to upgrade. While we cannot provide an exact date of shut down, we can confirm that it is due to occur sometime in 2022.

Now, you might be thinking, "Well gee, 2022 is a long way away. I'll just wait until then." And really, we can't force you to upgrade now. We have already promised to continue supporting older communicators for as long as possible. But if you have the means to buy a new cellular communicator and keep your existing system running, then we urge you, as professionals, to make the jump sooner rather than later.

Time is moving quickly, and we can all but guarantee you that some people will not get the memo, and they will get left behind. We understand. For many people, a security system is not something that is on their minds regularly. Historically, this has been a piece of hardware that you hide away somewhere, while only interacting with a wired keypad. But don't take this deadline lightly. Make the jump sooner rather than later, and save yourself the trouble.

We are also often asked by people upgrading from 3G or CDMA which type of communicator they should get. The answer to that is an LTE communicator. LTE is the direct successor to 3G and CDMA. If you have heard the term "4G LTE", that's where LTE comes from. There have been LTE communicators available for security systems for a few years now. They work great, and they can keep a system monitored well into the very distant future.

You might be wondering why we aren't recommending a 5G alarm monitoring communicator. The truth is that 5G technology is still so new that there aren't really any 5G communicators available quite yet. We are sure that we will have some 5G communicators available to sell and promote in the near future. But for right now, LTE is the best available. And since LTE already provides fast speeds, there really won't be much difference for a security system.

Another common concern we encounter is that end users are fearful that LTE will also one day become obsolete. Our response to this concern is that LTE will most likely remain active and in place for many, many years, even decades into the future. The term LTE itself even stands for "Long Term Evolution". Cellular service providers envision 5G as the primary network of the future, with LTE infrastructure being kept in service as a reliable backup.

It's important to understand that building a new nationwide cellular network is not cheap. Every cellular service provider is spending billions to build the necessary infrastructure. To them, this is not a joke or a game. The 5G networks are being built to last. They enable the remarkably fast speeds needed to support future technology. The idea here is that they are spending huge amounts of money now so that they do not need to build new networks later.

And while 5G cellular networks are the technology of the future, the current LTE networks are also not going anywhere anytime soon. Why? They are designed to serve as backup options once 5G is fully in place. This is much like the current 3G and CDMA networks. They are a backup to the current LTE networks. If you have ever noticed that your LTE phone is also capable of using 3G, that is why. It's in case LTE is ever unavailable for some reason.

The difference with 5G is that, once in place, it is going to be the premier option for a very, very long time. The very idea of a supposed "6G network" isn't really even fathomable at the moment. We're likely talking decades from now. What you can expect in the near future is that 5G will become the primary technology, while LTE will be kept in-service as a backup.

And again, we hear some more cries from people, "Well, I'll just wait for a 5G communicator to come out." The truth is that with alarm systems, the difference between LTE and 5G really won't matter all that much. Security systems do not transmit large amounts of data. Yes, 5G might make some automation commands a hair faster. But LTE can already handle this quite well. And it's very possible that 5G communicators might not be ready before the 3G sunset.

Long story short, you should upgrade to LTE as soon as you can if you intend on using cellular communication with your security system. Remember that cellular service is much more reliable than WIFI connectivity. Even in the year 2020, internet outages are relatively common. They likely always will be. That is why users are willing to pay a premium for cellular monitoring service. Cellular all but ensures your system will always stay connected.

While your 3G or CDMA communicator might be working great right now (as it always has been), you will wake up one day (in 2022) only to find a scary "Comm Fail" message with no quick solution. And if you are cell-only, your panel will be offline, and your home or business will be vulnerable. Don't let that happen. Just make the jump to LTE as soon as you can.

Alarm Grid offers LTE cellular communicators for many types of alarm systems. We can help you get exactly what you need so your transition is as seamless as possible. As of this writing, there won't be any increase in your monthly bill. You will pay exactly the same monthly fee for cellular monitoring service using a new LTE communicator as what you pay with a 3G or CDMA communicator now. You only need to buy the new LTE module. That's it.

And if you're worried about needing to install your new LTE communicator, fear not! These devices are super easy to install. And if you're monitored by Alarm Grid, we will be more than happy to help you through the installation process. That's our job. Every day, we encounter new and inexperienced users and help them monitor their homes and businesses. And that includes keeping existing systems running. We love what we do, and we're happy to help.

Maybe you aren't sure which LTE communicator you need for your system? Hey, we totally understand! It's not like you're completely obsessed with this stuff (like we are). Just shoot us an email with a picture of your panel, and we can help you explore your options. If you can get us a picture of the panel's inside with its current communicator, then that's even better!

Like always, the best email to reach us is support@alarmgrid.com. We'd love to hear from you, whether you're an existing Alarm Grid customer, or if you're looking for the very best in DIY security. Maybe you would prefer to talk on the phone? That's cool too. Our number is (888) 818-7728, and we happily answer phones from 9am to 8pm ET Monday thru Friday.

Our goal is to make the 3G and CDMA sunset as easy and as seamless for our customers (and future customers) as possible. The time to take action is now. We can help you get what you need so that you and the people around you stay safe and protected. The 3G sunset is serious, and we don't want you to get left behind. Please, upgrade now. We are grateful to have you as a member of the Alarm Grid family, and we look forward to hearing from you.

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We have learned that DSC PowerSeries NEO Systems and the Alarm.com ADC-CSVR126 Commercial Stream Video Recorder have new updates available. Both updates are quite minor. The PowerSeries NEO update (Version 1.36) can be requested from ADC. The ADC-CSVR126 update will be pushed automatically.


You may recall last week that there was an update for PowerSeries NEO Communicators. Well this one is for the NEO panel itself. It includes a minor fix related to the operation of interconnected smoke and heat detectors and their visual verification feature. Alarm Grid customers can contact us to push the upgrade from Alarm.com. If the update is sent across cellular, then a small fee may be charged by Alarm.com, and will be applied to your next bill.

As for the Alarm.com ADC-CSVR126 Commercial Stream Video Recorder, its new update merely updates the certificates the device uses with the Alarm.com platform. End users should not notice any change in the device's performance. Updates will be pushed down automatically over time, but you can also have the update pushed down manually if desired. No charge is required to do so. For reference, the new firmware is Firmware V4.1.10.190628.

The best way for an Alarm Grid customer to request one of these updates is to email support@alarmgrid.com. We check email from 9am to 8pm ET M-F. And if you are interested in becoming an Alarm Grid customer with access to Alarm.com, please check out our monitoring page We look forward to hearing from you!

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Today marks the first day for many of us at Alarm Grid in returning to our headquarters! After working from home for the past couple of months, we are eager to come back. We are returning in waves, so not everyone will be back at once. This is due to new health and safety requirements.

Alarm grid inside security stickers

Unfortunately, our support technicians and our planners won't be returning to the office for a few more weeks. This will allow us to better-conform with CDC guidelines. And as per new occupational safety requirements, we have already outfitted our headquarters with some upgrades to encourage social distancing. We intend on being completely safe and cautious with our transition back.

With our technicians and planners continuing to work from home, nothing will change in terms of your end user experience. Any orders will continue to be sent out by our shipping team like normal. Just keep in mind that some products may be backordered. If you want to make sure that an item is in stock, just contact us, and we'll be happy to check.

We can say that since our content team is returning, we will have some long-awaited videos being uploaded soon! Our usual video stars won't be returning right away, so you'll have to settle for a few of myself. We think our regular guys will be back soon though!

The COVID-19 pandemic has been tough on everyone, us included. But we are proud to say that we have made an excellent transition to working from home. And now, we're excited to get back to our usual spot!

If you would like to learn more about Alarm Grid or sign-up for monitoring, the best way to contact us is by email at support@alarmgrid.com. If you want to reach us by phone it's (888) 818-7728. We operate business hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm Grid has learned that a firmware update for the Honeywell 6290W Touchscreen Keypad is available. Honeywell 6290W Firmware Update 2.01.028.0002 corrects an issue where the keypad Disarm screen does not automatically appear when the Honeywell VISTA System goes into its Entry Delay.


Resideo never made a public announcement about Firmware Update 2.01.028.0002, so it's possible that it may have already been out for a little while. However, we only just heard about it the other day. Although the change it makes is relatively minor, having the Disarm screen automatically appear when the system is in its Entry Delay should make things more convenient for end users. That way, you won't have to manually pull up the Disarm screen when entering the premises and disarming your system. We recommend upgrading to the latest firmware as soon as possible if you haven't already.

Firmware updates for the Honeywell 6290W are provided automatically over-the-air (OTA) from the Resideo AlarmNet360 Servers. They are not pushed down manually, so there is no need to contact us to request the update. However, you must enable WIFI and enable Remote Upgrading for the keypad in order for the update to be automatically sent down. Once the 6290W has checked-in with the AlarmNet Server, the update will be put into a queue and pushed down as soon as possible. This usually occurs within 24 to 48 hours of the keypad checking-in. Alarm Grid recently uploaded a document that shows the process for enabling WIFI and Remote Upgrading, which you can view here.

As a quick reference, WIFI is enabled by pressing the Settings icon (the gear) on the main screen, followed by "System WIFI". From there, toggle the WIFI option, and select the desired WIFI network. Enter the network's password, and click on Connect. Once the process is complete, return to the home screen by clicking on the picture of the house. Next, enable Remote Updating by clicking the Settings icon again and choosing System Info. Click on the Enable Remote Upgrade option to turn on the feature. You can then return home.

Remember, the Settings icon for the keypad looks like .

If you are monitored by Alarm Grid and you need additional assistance enabling OTA updates, please email us at support@alarmgrid.com. We check for new emails from 9am to 8pm ET M-F. We look forward to hearing from you!

Note: After the update is pushed down to the keypad, it will only be applied once the system is in a disarmed state with no faulted zones and no trouble conditions, including low battery or AC power loss. The update will also be delayed if the system is in programming mode or if there is a zone in alarm memory. The keypad will reboot as part of the update process.

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Alarm.com has announced that Firmware Update 189G is now available for DSC PowerSeries NEO Dual-Path Communicators. Both the DSC TL880LEAT N AT&T & IP Dual-Path Communicator and the DSC TL880LTVZ N Verizon & IP Dual-Path Communicator can receive the new update from the Alarm.com servers.

Dsc hs2016nk powerseries neo alarm control panel 16 zones

Firmware Update 189G provides multiple stability fixes, and it resolves some issues that have been known to affect DSC PowerSeries NEO Communicators. It is recommended that anyone using a DSC PowerSeries NEO with a dual-path communicator for use with Alarm.com has the update pushed down to their system as soon as possible. Any DSC PowerSeries NEO System with a DSC TL880LEAT N or a DSC TL880LTVZ N can receive the update. This includes the DSC HS2016NK, the DSC HS2032NK, the DSC HS2064NK, and the DSC HS2128NK, which are all sold by Alarm Grid.

As is the case with any Alarm.com Firmware Update, there may be a small fee to push this update down to your panel. This fee is applicable if the update is forced to be sent across a cellular network. If you are monitored by Alarm Grid, then we will simply add the fee to your next monitoring bill. If your NEO System is properly configured for both IP and cellular, then the update should be sent across the internet, and no fee should be applied.

Remember that this update is for the Alarm.com Dual-Path NEO Communicators only. The update is not for the cell-only communicators. If you have either the DSC TL880LEAT or the DSC TL880LTVZ (the non-N models), then you do not need to request this update. If you have a DSC PowerSeries NEO System that is monitored by Alarm Grid and you aren't sure which communicator you have, then you can email us, and we will be happy to check.

If you are an Alarm Grid monitored customer with a DSC PowerSeries NEO System and one of the Alarm.com Dual-Path Communicators, please email us at support@alarmgrid.com to request the firmware update. Please make sure that your NEO System is powered on and connected with Alarm.com servers so that the update can be pushed down successfully. Our support team checks email from 9am to 8pm ET M-F. We look forward to hearing from you!

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