Service Announcements Posts

Posted By

Happy Holidays! And whatever holiday you celebrate, we hope that you have a wonderful weekend.

Alarm Grid is taking today off.

Everyone is at home all snug in their beds. If there's something you need, call the central station instead! Or perhaps, if you need something they just can't do, send an email to support@alarmgrid.com, and on Monday when we're back, we'll promptly get back to you.

We hope that the holidays treat you all well. That you're safe and secure. And that the holidays end for you with lots of stories to tell. Perhaps when we're back, the next time you call, you can tell them to us. We'll listen to them all. :)

Tags:

Comments


Posted By

The Alarm Grid team is going to be enjoying the holiday. If you are in need of service, please email us at support@alarmgrid.com.

As usual, Alarm Grid's monitoring partner, CMS will be open through the Thanksgiving holiday, and will make sure that your homes are being looked over while you are gone. You can reach the central station by calling the Alarm Grid main phone number, and dialing "1".

If you're in charge of cooking this year, don't forget to turn off your oven. And if you're one of the intrepid souls who is deep frying your bird, do it safely. While we have confidence in our life safety devices like the 5808W3 or the 5809, our hope is that you never ever ever need to use them.

Oh, and before I forget, here at Alarm Grid, we are thankful that you have given us the opportunity to protect your home and family. Thank you for being part of the Alarm Grid family. And we hope that next year, when this holiday comes back around, that you are still here.

Tags: , ,

Comments


Posted By

Alarm Grid's headquartered right in the pathway of hurricane Matthew. For the safety of our employees, we're shutting down the office tomorrow. Hopefully, we will be back up and running on Friday, but that will depend on a few factors like whether or not power has been restored and debris cleared from the roads by that time.

In the meantime, we ask for a little bit of patience. Expect some delays in responses to tickets and phone calls. We are doing our best to get to every single person, but will be working with only half of the team.

While the Alarm Grid office will be closed, it's important for us to note that this storm will not affect your central station services!

Alarm Grid works with Criticom monitoring services (CMS). They have 3 central stations, one of which is in Longwood, Florida. They are promising to maintain staff levels at Longwood as long as it is safe. But, for good measure, Criticom has increased their staff at the Manasquan, NJ and Cypress, CA stations.

It's moments like this that Alarm Grid is proud to have partnered with a central station like Criticom. The amazing reliability of their triply redundant service will be seen in full force! Criticom has already put any accounts affected by the storm on a "storm partition," meaning that they will be handling these calls a bit differently. Also, CMS has asked us to pass on the note that "first responders will no longer respond to our dispatches once sustained winds reach 45 MPH."

For those of you in the affected area, our thoughts and prayers are with you. Half of the Alarm Grid staff will be suffering through it all the same. Please stay safe. And for those of you watching from the safety of the midwest or west coast, wish us luck. ;P

Tags:

Comments


Posted By

The Alarm Grid support and sales staff is off today!

The central station is easy to reach. Simply call the number on the top of the site (888-818-7728) and dial extension 1. If you have questions you would like to ask, or system needs, please call and leave a message or email support@alarmgrid.com.

All the shipments that would have been shipped today, will ship tomorrow.

Tags:

Comments


Posted By

If you are a T-Mobile subscriber, you may have noticed that your Total Connect alerts have just stopped coming to your phone. This is the case for all of our users, and we have been getting calls about it for the last two days. If that is what you're experiencing, then please follow the steps below to restore your text messages.

  • Go to the Total Connect 2.0 website, and log in to your account.
  • Hover over the user whom you want to receive the text messages and select "Edit."
  • Under "Notifications," add a new method for receiving messages. Select "Email." Select "Text Email" as "Notification Type."
  • Put in [your10digitphonenumber]@tmomail.net. For example: 9549335095@tmomail.net.
  • Save, and then go through the process of verifying the email. The verification number will come to your phone. Once verified, you should be good to go.

If you have any questions, or a problem with setting this up, we will gladly help you fix it. Please email us at support@alarmgrid.com. But for the most part if you follow the instructions here, everything should work with no trouble.

Tags: ,

Comments


Posted By

Alarm Grid's tech support will be closed on Christmas Eve (Dec. 24th) and Christmas day (Dec. 25th).

Should you have a pressing technical issue, please email support@alarmgrid.com. Otherwise, please call our office number 888-818-7728 and leave a message. We will get back to you as soon as we get back from the holidays.

Worry not, the central station will be up and running, monitoring your alarm system through the holidays.

We wish you all a wonderful holiday season, and hope that it is filled with family and friends.

Tags:

Comments


Posted By

Happy Birthday America!

We know that you are all going to be picnicking and watching fireworks for the next couple days... and so are we. Alarm Grid's offices are going to be closed on Friday the 3rd.

As usual, your accounts are all monitored 24/7. If you need central station services, please call 888-818-7728 (the big blue number at the top of the site), and dial extension 1. If you have any other questions, please feel free to email support@alarmgrid.com. A ticket will be generated and we will get to them as soon as we can.

Have a wonderful 4th of July, celebrate well, and do what your mothers' taught you to do when handling fireworks. Oh... and if you eat a hot dog this weekend, think of Alarm Grid. We'll do our darndest to keep the thieves at bay while you go out and celebrate!

Tags:

Comments


Posted By

We will be serving you diligently during the next two days (May 28 and 29). But we're admittedly not going to be running at full capacity. We will be running at half capacity all day. So we're asking all of our amazing customers to have some patience. The techs you have come to know and love are doing training during this time so that we can bring you even better, faster service.

Before you call, we would love if you considered first sending an email to support@alarmgrid.com. We can answer emails more quickly than we can get back to phone calls, especially considering that many of the Alarm Grid techs will be able to check mail during training. If you do call, and no one takes your call, please leave us a message. Rest assured that we will get you in the queue and call you back in the order you called us. Also, we're going to do our best to have the on-site chat channels manned all day. Feel free to use that.

We are going to add 2Gig's GoControl security system and peripheral products over the course of the next few weeks. This expansion from Honeywell-only, will give our customers choice with one of the most recognized (though new) brands in the security space. Like Honeywell's Total Connect, 2Gig is generally intended for use with alarm.com. While we absolutely love the incredible features of Total Connect, Alarm.com is another gerat platform that we are proud to begin offering sometime in the next couple months. Again, for you, that means you will have the choice between two of the best security products in the space.

For 2Gig fans out there who have been anticipating our foray into the much loved brand, we promise that we will be giving it the same sort of love we have given all our previous security systems. FAQsdocumentscompatibility pagesvideos and more are coming! If you have been waiting for Alarm.com + Alarm Grid, you won't have to wait much longer!

Tags: ,

Comments


Posted By

Happy holidays everyone!

Remember, while your systems are monitored 24/7 by the good folks at Criticom, our tech team is going to be taking a little break this holiday. Below are the Alarm Grid hours. If you need help, please email support@alarmgrid.com (emailing is the fastest way to get a response) or leave a message when you call 888-818-7728. We will do our best to respond quickly.

  • Dec. 24th - Half day. Closing at 2PM EST.
  • Dec. 25th - CLOSED
  • Dec. 26th-Dec. 30th - Open
  • Dec. 31 - Closing at 5PM EST
  • Jan 1st - CLOSED
  • Jan 2nd - Normal hours resume (Monday-Friday - 9AM-9PM EST, Saturday & Sunday - CLOSED)

We wish you all very well this holiday season, and hope you all have a wonderful week filled with cheer, happiness, and of course, safety. We sent out a nice little e-card to those who are signed up for our monitoring service. So, for those of you who didn't get to see the card, here it is. Please, leave the Alarm Grid team a message. We love hearing from all of you, and we promise that we are reading them all!

Tags:

Comments


Posted By


Happy 4th of July Alarm Grid! And Happy Birthday America!

We just wanted to relay the message: we're Closed Today.... Too Busy Being All Patriotic....

We wish you all the best of health. Stuff yourself with hot dogs, wave flags, and shoot rockets off in your back yard (if you're in a state where it's legal). Just be safe and follow the rules!

Remember, if you are getting the itch and work on your panel today, call the central station and put your panel on test. THE CENTRAL STATION IS ALWAYS OPEN. So if you need them, feel free to call our main line, (888-818-7728) and press 1. A friendly, helpful operator will pick up right away. For those of you who are having fun instead of working on your security system, toast a beer (or diet coke if you're me) to America and eat a hot dog.

Tags:

Comments