Service Announcements Posts

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It seems every week we're reporting a new feature being rolled out by Alarm.com. They recently added remote Duress Code programming through the Alarm.com app or website. Alarm.com must first enable this feature for the dealer, then users will have access if their panel supports the feature.

Before any Alarm.com user can start configuring codes remotely, the alarm dealer for the customer account must have this feature enabled. If the feature is not showing up when a user attempts to remotely program the Duress Code, contact the Alarm.com dealer and ask them to enable it. They may need to contact their Alarm.com Sales Representative to get the feature enabled.

Next, be sure that the alarm panel being used supports this feature. We have an FAQ on how to set up this feature via the Alarm.com Website and another FAQ on how to set up this feature using the Alarm.com App. Both of these FAQs have a list of compatible panels, and advise if a single or multiple codes are supported by the panel.

The way a Duress Code works is simple. If a system user is forced to interact with their alarm panel in any way, though this will usually involve disarming the system, if the Duress Code is used, then in addition to performing the security system function a silent signal is sent to the monitoring station alerting them to the fact that the system user is under duress. They are being forced to do something against their will. The monitoring station will receive this signal and then process it according to the customer's pre-stated wishes, and their own policies regarding duress situations.

The key element to the use of a Duress Code is the ability for someone who is not onsite to receive the signal and immediately take action. If the security system is not monitored by a trained 24/7 monitoring station employee then the Duress Code might just as well not exist. It may be possible to send a text, email, or push notification to someone outside the home or business, but there's a good chance that person may never see it, or may not understand what they're seeing. If there is any concern that a duress situation might occur, then central station monitoring is the best way to protect the people you love.

And finally, one thing I nearly forgot to mention above, an Alarm.com dealer cannot program a Duress User for a customer through their panel programming portal. Only the Admin Alarm.com Account user, the homeowner or business owner, is allowed to affect these codes remotely. So, what do you think about this new feature? Do you like the idea of being able to control system Duress Codes remotely? Leave a comment below and let us know your thoughts. We always enjoy hearing from our readers. That's all for now, stay safe out there.

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The police department in Sandy Springs, GA is one of several that adhere to a policy of Verified Response when it comes to burglar alarms. They require proof that a crime has occurred before they will respond. Proof can come in one of several forms, which we will be discussing here.

Different police jurisdictions define verified response in different ways with different verification criteria. In some jurisdictions, a second burglar alarm activation on a different zone within the same address occurring within a certain period of time qualifies as verification. For others, there must be audio, video, or onsite verification before the police will respond. In Sandy Springs, GA, the latter type of verification is required. The full Alarm Dispatch Guidelines for Sandy Springs, GA can be found here.

This is not to say that the City of Sandy Springs or any other police department that otherwise requires verification won't respond to any type of alarm without proof of an issue at the site. For most jurisdictions, if there is a Panic, Duress, Hold-up, Medical, CO, Elevator or Fire alarm, the requirement for verification is waived and immediate dispatch can be requested. But, at least in the case of Sandy Springs, if authorities respond and there is no evidence of criminal activity or any other emergency, then false alarm fees will apply.

Furthermore, if a monitoring station employee requests public safety dispatch on an alarm based on audio or video proof that a crime is occurring or has occurred, then Sandy Springs requires that they submit proof of verification within 24 Hours of the dispatch request. Failure to do so will incur additional fines! Proof can either be described to the monitoring station employee by the end-user after checking their cameras or other means of verification, or it can come from the monitoring station employee themselves having reviewed audio or video evidence. The burden of proof has been placed squarely on the monitoring company.

If a customer has an alarm system that uses Audio Alarm Verification, sometimes referred to as 2-Way Voice, then the monitoring station can use this to verify if an unauthorized individual is onsite. In the case of Sandy Springs, silence does not count as proof of an issue, the monitoring station dispatcher must hear footsteps, talking, sounds of rummaging, or other proof of an issue at the site. If the customer has video surveillance, either the customer, or in some cases the monitoring station, can use the video system to verify if an alarm is an actual break-in. The customer may even have a friendly neighbor who is willing to receive a notification from the alarm monitoring company and will go and check things out for them and report back.

However, not every monitoring company will support 2-Way Voice. Currently at Alarm Grid, we don't support this option. And not every customer wants to blanket their property with security cameras. Some properties are too large, or too far away from neighbors to make relying on a neighbor a viable option. In these cases, the best option may be to employ a guard service.

In the past few years, Alarm Grid has partnered with a company called Vet Sec to provide an onsite guard response to monitored locations in jurisdictions such as Sandy Springs. Vet Sec employs guards, in most cases these guards are unarmed or they may be armed with non-lethal weapons (tasers). Once an alarm occurs, the monitoring station will contact Vet Sec, rather than the local police department. A single guard will respond and check the location for signs of a break-in or any other criminal activity, such as vandalism. If evidence of a crime is found, they will notify the monitoring station and wait up to 30 minutes for a key holder and the authorities to arrive. In exchange, they charge a fee for this site visit. The price may vary by location. In most cases, the police should respond within 30 minutes, but if it takes longer for them to arrive, and the customer or other key holder wants the guard to wait with them, then additional fees may apply.

There are several great things about this service. For one, just like with Alarm Grid monitoring, there is no contract so a customer can cancel at any time. Also, this is a "pay as you go" service, so a customer is only billed if a guard actually responds to their monitored location. The fees are billed to Alarm Grid and are then applied to the customer's monthly monitoring fee on the next automatic bill date. Alarm Grid does not markup this fee, we simply pass the fee along to the customer. What we pay, you pay.

Areas in the United States where Verified Response is Required:

State City Guard Service Available?
Alaska Cantwell No
Delta Junction No
Fairbanks No
Galena No
Healy No
Nenana No
Northway No
Tok No
Arizona Surprise No
California Fontana Yes
Colorado Fort Collins No
Golden Yes
Georgia Sandy Springs Yes
Michigan Detroit Yes
Nevada Henderson Yes
Las Vegas Yes
North Las Vegas Yes
Golden Yes
Oregon Eugene Yes (Within City Limits Only)
Washington Bellingham Yes
Burien Yes
Wenatchee No
Kent (Commercial Only) No
Yakima Yes
Seattle (Recommended, not Required) Yes
Wisconsin Milwaukee Yes
Golden Yes
Utah Salt Lake City Yes
Golden Yes

Please keep in mind that this list is something that may evolve with little notice. It may be difficult to keep the list 100% accurate, but we will do our best. There have actually been a few places where the police department tried using verified response, and then changed their mind due to increases in property crime. San Jose, CA is one that comes to mind. It was reported in 2019 that they had decided to change their policy and move away from requiring verified response.

You may have noticed that the list above didn't feature any locations from our neighbor to the north. There are a couple of places in Canada that require a version of verified response. Winnipeg, Manitoba, and London and Toronto, Ontario have all adopted a more lax definition of this type of verification. In all three of these locations, the police department will accept two or more activations of two or more separate burglary zones as a form of verification. Currently, Alarm Grid does not offer a guard service in any of the Canadian provinces. If this changes, we'll be sure to update this blog post.

So, of course the burning question is, "How much does it cost?" For most locations the charge is $45 per site visit. There are a few locations where the price differs. In Sandy Springs, GA, the price is $68 per site visit. In Albuquerque, NM customers currently pay $57.07 per visit, and in Eugene, OR the price is $60 per site visit.

What do you think of the Verified Response Policy recently implemented in Sandy Springs, GA? Is it overdue, or overreach? Tell us what you think in the comments below. We'd love to hear from you. Stay tuned to our blog for more exciting security industry news. If you need help figuring out what system you have in the house you just moved into, or you're looking to upgrade an existing system, or to install one for the first time, reach out to us via email at support@alarmgrid.com. We're here Monday - Friday from 9 am to 8 pm Eastern. We look forward to hearing from you!

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Qolsys IQ Panel 2 and IQ Panel 2 Plus users will be pleased to learn that a new firmware update is available! Qolsys IQ Panel 2 Firmware Version 2.6.1 can be downloaded via patch tag right now. Alarm Grid recommends that IQ2 and IQ2+ users download the update at their earliest convenience.

Important Note: For those looking for the 2.6.1 Firmware File needed to update the panel using an SD Card, we will make that file available as soon as possible. Qolsys has not yet posted it. However, when the SD Card method is used, the panel will still need a WIFI connection, and active monitoring in order to be sure the panel updates properly. For this reason, unmonitored systems should not attempt this update method unless the user is absolutely sure the "Firmware2" update is not needed on the system. For those who need the "Firmware2" update, it is recommended that the Patchtag method of updating discussed below be used.

Before we get into how to download Firmware Version 2.6.1, we would like to discuss what the new update includes. This isn't a particularly loaded update, but it still includes some new features, plus some important fixes and general system improvements. For those reasons, updating at your earliest convenience is advised.

There is a new Sensor Group for motion sensors, that being Sensor Group (45) - Away/Stay Instant Non-Follower. This is just like Sensor Group (15) - Stay Instant, except that the new Sensor Group (45) will still have the system go into alarm if the sensor is faulted while the system is armed away or armed stay, even if an Entry/Exit Zone is faulted first. With the old Sensor Group (15), the system will not go into alarm if the sensor is faulted after (following) an Entry/Exit Zone. In other words, if you fault a sensor with Sensor Group (45) while the system is in its Entry Delay countdown, an alarm will occur, but if you do the same with Sensor Group (15) when the system is in its Entry Delay countdown, no alarm occurs.

For SD Card upgrades, there will be an auto-push of the "Firmware2" Patch from Alarm.com, assuming that the patch hasn't already been applied. This patch prevents certain IQ2 Panels from automatically rebooting at times. You can see more information about the Firmware2 fix from this prior blog post. The only other new feature release from the 2.6.1 release is that the IQ2 is now compliant with BS-8243 Standards in the United Kingdom.

All other changes for the IQ2 in 2.6.1 are general system improvements. As listed below:

  • Fixed an issue regarding SRF Sensors, outlined in TSB 210705. This issue prevented legacy SRF sensors from communicating with the IQ2 properly following an AC power loss condition. More information on the issue can be found here.
  • Stability improvements to dual-path communication with Alarm.com.
  • Improved push notification of message center messages while on Photo Frame screensaver.
  • Improved boot-up after performing a software update.
  • Improved doorbell camera streaming and push alerts when the panel is in the lock screen.
  • Alarm.com backend now shows username when arming/disarming from PowerG Keypads.
  • Corrected issue with an improvement from 2.6.0 so that silent and audible panics triggered from the panel are able to properly report as different CID codes to the central station.
  • Corrected issue from 2.6.0 involving daily & weekly communication tests with central station.

With that out of the way, let's explain how to apply the update! Like all of the other recent updates, users on Firmware Version 2.5.0 or 2.5.1 will need to stage upgrade to 2.5.3 first before upgrading to 2.6.1. But if you are on 2.5.3 or higher or on less than 2.5.0, then you can go right to 2.6.1. And as always, your system must be on at least 2.0.1 for any firmware update to be applied.

To get started applying the update, make sure your IQ2 or IQ2+ is plugged in and that its battery is charged. Your system must be connected to WIFI and actively monitored so that Alarm.com can determine if the Firmware2 update is required, and then send it to the panel via WIFI if it is. Begin from the main screen of the system. Press the small grey bar at the top. Pick Settings > Advanced Settings > enter the Installer Code if prompted (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.6.1 (must be entered exactly as shown) > OK > Upgrade Using Network. The update should then go through. Once it begins, do not touch the panel screen.

Remember, it will usually take about five (5) minutes for the update to be completed. You can then check the Software Version in the About Menu under the Software tab. This is good for confirming that the 2.6.1 Firmware Update went through as intended.


Please leave a comment down below with your thoughts on Qolsys IQ Panel 2 and IQ Panel 2 Plus Firmware Version 2.6.1. Don't hesitate to let us know about your experience with the panel or the firmware update. We want to hear your honest opinion and assist with any issues. Like always, stay tuned to the Alarm Grid Blog for more news and updates coming soon!

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Qolsys recently released a service bulletin describing an issue with certain IQ Hardwire 16-F units. This issue affects both the small enclosure and large enclosure versions. Under certain circumstances, affected units can signal a false tamper/tamper restore message for connected zones.

Qolsys TSB #210708, which was released on July 8, 2021, describes this issue, and the corrective action Qolsys is taking to remedy the problem. They do not provide a lot of information regarding what "conditions" bring about this behavior. We have asked for more detail, and if more information is forthcoming, we will provide updates here in our blog.

Rest assured that only a certain number of these devices are affected, and we will provide users with the necessary information to determine if they have one of these units. Qolsys IQ Hardwire 16-F units that were manufactured outside of the window in question are not affected and should not exhibit this behavior.

How to determine if your Qolsys IQ Hardwire 16-F small enclosure (SKU: QS7133-840) is affected:

On the unit itself, or on the box that the unit came in, check the Revision Sticker. This will appear as a bar code on the sticker and will be marked with SN: and DL: If the 4th character of the SN, moving from left to right, is a "C" then the Qolsys IQ Hardwire 16-F small enclosure should be returned/replaced.

How to determine if your Qolsys IQ Hardwire 16-F large enclosure (SKU: QS7134-840) is affected:

On the Qolsys IQ Hardwire 16-F large enclosure, the way you determine the revision is the same, but the revision information is different. On these units the revision to be on the lookout for is "B" rather than "C". This sticker should also appear on the unit itself as well as on the box that the unit comes in. Since these devices come from the factory with an enclosure, the sticker may be on the enclosure rather than the printed circuit board. When reading the sticker, the 4th character when viewing the SN from left to right is "B" on affected units. See the example below:

Qolsys has pulled back available affected stock to correct this issue. Units that may have been affected, but have since been pulled back into manufacturing and reworked or replaced, will sport a sticker that says "TEST OK".


If you purchase a Qolsys IQ Hardwire 16-F that falls within the Revision range discussed above, but the item has a "TEST OK" sticker affixed somewhere on the packaging or the unit itself, then you do not have to worry about this issue. If you purchased a Qolsys IQ Hardwire 16-F prior to the date that this notice was released, and your device falls within the revision range discussed above, then you should contact your distributor to discuss replacing the unit. Per Qolsys, you should do this even if you haven't observed the behavior described in this Technical Service Bulletin.

If you are an Alarm Grid customer, and you purchased an affected unit from Alarm Grid, you can contact us at support@alarmgrid.com. We are here Monday - Friday from 9am to 8pm ET. If you prefer to speak to us by phone, you can reach us at 888-818-7728. It is our pleasure to assist you with any and all of your alarm needs. Stay safe!

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We have learned from Alarm.com that some new features will soon be made available for the Alarm.com ADC-SWM150 Smart Water Valve and Meter. The new device features will be accessible on the latest version of the Alarm.com Mobile App for Android and iOS, Alarm.com Mobile App Version 4.19.2.


According to Alarm.com, iOS users "can select specific days to view their water usage and scroll back in the history to see how their usage has changed over time." The Alarm.com Mobile App will allow them to select specific days within the past thirty (30) days and view their water usage for the selected day(s). Users will also be able to review their usage history across the past 30 days. This is great for monitoring your water usage to make sure that you aren't being wasteful or letting your water conservation practices slip.

As for Android users, the new features seem to be a bit more limited, but the Android version of the app will still allow you to access an all-new "water usage graph" to check water usage across the last seven (7) days. All water-related activity will be found within the Alarm.com Mobile App Water Card, which is easily accessible from your Android or iOS device.

Keep in mind that the new Alarm.com ADC-SWM150 features may not be available just yet. They are being included with Alarm.com Mobile App Version 4.19.2. According to Alarm.com, the new ADC-SWM150 updates will be made available "in the coming weeks", so just keep your eyes open for these updates, and look forward to them coming soon! We know it's a bit early to get excited and eager, but we want you to hit the ground running once these features are available. Stay alert for the new Alarm.com Updates, and be ready once they are here!

If you aren't familiar with the Alarm.com ADC-SWM150, it is a Z-Wave Plus smart water valve that you can use to control the water supply for a location. It is great for turning the water OFF to prevent damage in the event of a serious flood or leak. Many users use these devices in conjunction with flood sensors, and they create smart scenes so that the water valve is CLOSED and the water is SHUT OFF automatically upon a flood sensor detecting a leak and alerting the security system. The unique aspect of the ADC-SWM150 is that it also includes a meter for monitoring and tracking your water usage over time. The ADC-SWM150 is fitted to water pipes of up to 1.25" (31.75mm) in size. It is typically installed by a plumber.

In addition, Alarm Grid recently began offering the Qolsys IQ Water Valve Kits that include both a water valve and a flood sensor. Unlike the ADC-SWM150, the Qolsys IQ Water Valve devices are a bit more DIY-friendly, as they are actually designed to be self-installed by end users, with no need to hire a plumber. However, a Qolsys IQ Water Valve Kit does not include any water meter for tracking water usage, like the one you receive with the ADC-SWM150. For users who decide upon the Qolsys IQ Water Valve Kits, they are available in two (2) distinct variants, those being the Qolsys IQWV908-KIT-PG (PowerG), and the Qolsys IQWV908-KIT-SL (319.5 MHz S-Line)

The Alarm.com ADC-SWM150 and the Qolsys IQ Water Valve Kits are available now on the Alarm Grid website. Do you have any thoughts or questions on these products? Leave a comment down below, and get the discussion flowing along - these are water valves after all! Our team is always interested in what you have to say about the newest security products and services. And of course, remember to keep checking the Alarm Grid Blog for more news and updates coming soon!

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Alarm Grid is closing early today Monday, July 5th, at 2pm ET. We will be returning at 9am ET tomorrow, July 6th. If you need to reach us, please contact our support email support@alarmgrid.com. We will do our best to give you a prompt reply as soon as we can upon our return tomorrow.

Remember, if you need to put your system on test mode with our central station partner Criticom Monitoring Services (CMS), you should call our number (888) 818-7728, and choose option [9]. If you are an Alarm Grid monitored customer in Canada, and you need to put your account on test mode with Rapid Response, you should call (800) 932-3822. Again, we will be back tomorrow with our regular business hours.

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We have some rather unfortunate news for anyone hoping to use an image sensor with the 2GIG Edge. 2GIG has informed us that the system's only compatible image sensor, the 2GIG IMAGE3, will only function as a motion sensor when paired with the Edge. 2GIG says that they are working on a fix.

In order to enroll the 2GIG IMAGE3 Image Sensor with the 2GIG Edge in any capacity, a 2GIG XCVR3-GC3 Module must be installed inside the panel. This unit is what makes two-way communication between the 2GIG Edge and the IMAGE3 possible. Contrary to popular belief, installing the 2GIG XCVR3-GC3 inside the 2GIG Edge will not have any impact on the system's ability to support encrypted 2GIG eSeries Sensors.

However, even after you install the 2GIG XCVR3-GC3 and enroll the 2GIG IMAGE3, you will find that the IMAGE3 does not work as an image sensor as intended. Instead, the IMAGE3 will only behave as a standard motion detection sensor, and it will not transmit any captured photographs to Alarm.com. This effectively defeats the main purpose of the device, and you would really be no better off pairing an ordinary motion sensor with the Edge.

When we reached out to 2GIG for more information, we were informed that this behavior is not intentional, and a fix is being implemented to make the 2GIG IMAGE3 operate as a true image sensor when paired with the Edge. While it is believed that the fix will be applied as a firmware update for the 2GIG Edge, this is mere speculation, and it has not been confirmed. We also do not have an expected timeframe for when such a fix will be implemented.

Alarm Grid apologizes to anyone who was hoping to use image sensors with the 2GIG Edge at this time. We are just as hopeful as you are that 2GIG will make a quick fix to the problem so that image sensors may be successfully used with the system as intended. Stay tuned to the Alarm Grid Blog for updates on when the issue is corrected. Also please leave any thoughts you have on the situation down in a comment below. We'll be back with more security updates and news coming real soon!

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After much waiting and anticipation, Resideo has delivered the firmware update we have all been wanting for ProSeries Panels. ProSeries System Update Version 3.591.92.0 for PROA7PLUS, PROA7PLUSC, PROA7, and PROA7C introduces local programming mode, as well as other system enhancements.

First, we want to cover how to receive the update. Only monitored ProSeries Systems can be updated. You must have your ProSeries System online and connected with the AlarmNet servers in order for the over-the-air (OTA) update to go through successfully. The system must be connected with a WIFI network, as the update cannot be sent across cellular. Remember that while the PROA7PLUS and PROA7PLUSC both come with integrated WIFI network cards, the PROA7 and PROA7C can only connect to WIFI if a PROWIFIZW or PROWIFI has been added separately.

As a one-time event Alarm Grid is planning to send down the new firmware update to all its monitored customers with ProSeries Panels sometime in the coming days. This OTA update is being done in one mass shot to try to update as many users as possible all at once. No special action should be required on your part. Just have your ProSeries Panel powered on and connected to WIFI. While this process isn't perfect, and there will inevitably be some users who miss out on the update for one reason or another, this is the best way for us to ensure that as many end-users as possible have their panels updated. Remember, we can only update ProSeries Systems that are actively monitored by Alarm Grid. If you have a different monitoring provider, then ask them to help you update your system.

If your automatic OTA update fails for whatever reason, or if you didn't have your panel ready at the time of the mass OTA update, then you can request that the update be sent down manually. Alarm Grid customers can email support@alarmgrid.com to request a manual OTA update. Please make sure that you have your ProSeries Panel powered on and connected to WIFI when we push down the OTA update, or else the update process will fail. Our support hours run from 9 am to 8 pm ET M-F, so keep that in mind when contacting us. Furthermore, we cannot push down a manual OTA update to your panel if you receive alarm monitoring service from a different provider. If you are monitored by a different company, then you should instead reach out to your provider for further assistance.

There are some big highlights here in ProSeries Firmware Update 3.591.92.0. Obviously, the elephant in the room is the introduction of local programming mode. Previously, users were forced to have all system programming completed remotely by their monitoring provider. This included basic system setup tasks like enrolling sensors and configuring zone settings. Not only will the introduction of local programming make activations easier for professional technicians, but it will also empower end-users and give them greater control over their systems. This is a huge deal, as it officially makes the ProSeries Panels DIY-friendly alarm systems.

There are other major introductions in ProSeries Firmware Update 3.591.92.0, though they are likely to be overshadowed by the introduction of local programming. Nonetheless, we are still very excited about these smaller, but still important, introductions. For one, there is a boost to system partitioning, as a common lobby partition option is now available. You can set Partition 3 or Partition 4 as the common lobby, depending on how many partitions are being used. The highest number partition will always be the common lobby, and you must have at least 3 partitions in order to enable the common lobby feature.

There are some principles to keep in mind regarding the lobby function. You cannot set both Partition 3 and Partition 4 as the common lobby. Only one can be the common lobby partition at any given time. The way that the common lobby partition works is that disarming any other partition will also disarm the common lobby partition. Additionally, if ALL other partitions are armed, then the common lobby will also automatically arm. The only way you can arm/disarm the common lobby partition independently is if all the other system partitions are in an armed state. All system users have authority over the common lobby partition. Finally, any 24-hour zones assigned to the common lobby partition will sound on keypads of all partitions, but you can only silence alarms and troubles from these zones using the common partition keypad. Any faulted zone in the common lobby partition will be automatically bypassed when the common lobby partition is armed, even if it is armed automatically due to all other partitions being armed.

The ProSeries Firmware Update 3.591.92.0 brings support for some upcoming PROSiX Sensors that we hope to have available on our site very soon. Specifically, we are talking about support for the PROSiX Wireless Repeater (PROSIXRPTR) and support for the PROSiX Wireless Heat (PROSIXHEAT).

A local alarm mode is now supported, meaning you can trigger a localized system alarm, complete with siren, but without the system reporting out. This can be good for scaring away on-site intruders, while also resting easy in knowing that the authorities will not be sent to the premises. This is basically how the system behaves if an intrusion alarm occurs on a system that is not being monitored. When local alarm mode is enabled, all communication to AlarmNet is halted, including access to Total Connect 2.0 features.

The panel will now provide severe weather alerts. This feature requires that the system is set up with Total Connect 2.0 and the corresponding weather package. Remember, this is only possible if the system is monitored and set up with Total Connect 2.0. Ask your monitoring company about receiving weather alerts on the panel.

If you are using the system in Canada, you can now use the PROTLE-CN Communicator. This communicator may be carried by Alarm Grid in the future. Alarm Grid is not provided with the option to sell the Resideo and Honeywell Home lineup of Canadian communicators, however, we can get potential customers in touch with a Canadian distributor. Once you obtain a PROLTE-CN elsewhere, then we will be able to set it up for monitoring.

On the PROA7PLUS and PROA7PLUSC only, you can now stream the live video feed for Total Connect 2.0 IP Cameras and SkyBell Video Doorbell Cameras from both the Panel, as well as any PROWLTOUCH or PROWLTOUCHC Keypad. The PROA7PLUS and PROA7PLUSC also now both support disarm photos from the PROWLTOUCH and PROWLTOUCHC Keypads. Again, these two (2) features are for use with the PROA7PLUS and PROA7PLUSC only.

For all ProSeries Panels, there is backlight timeout improvement. You can now set the backlight timeout for a ProSeries Panel or a PROWLTOUCH/PROWLTOUCHC Keypad to Disable and have the screen go completely dark. This is instead of going to the "inactivity screen" that shows the weather, time & date, 1st thermostat temperature, partition arming status, panic icons, and CELL/WIFI/AC/BLE status.

Other updates include:

  • You can now have Partition 1 Disarm automatically when a Z-Wave Door Lock is UNLOCKED.
  • There are improvements to the 7-Day Z-Wave Thermostat Schedule on Total Connect 2.0.
  • There is now optional device supervision for PROWLTOUCH & PROWLTOUCHC Keypads.
  • The PROSIX Wireless Technology is now more accurate in displaying signal strength and remaining battery life.
  • There is now improvement in enrollment range for PROSIXSMOKEV and PROSIXHEATV.
  • There is now improved multi-language display on the PROSIXLCDKP Keypads.
  • If you use a cellular communicator in Canada then you may notice Cellular Roaming Improvement.
  • Updates to the ProSeries Cyber Security.
  • The PROINDMV Indoor Motion Viewer and Z-Wave Devices are now supported during the AlarmNet360 Panel Replacement Process. This is only for the PROA7PLUS and PROA7PLUSC.

Are you excited about this new update? What do you think about local programming finally being available for the ProSeries Panels. Is there some other new feature that you're also really eager to check out. Let us know in a comment down below. And stay tuned to the Alarm Grid Blog for more news and updates coming soon.

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There is an important key change coming to the way that Alarm.com Video Analytics are handled. Notifications for Alarm.com Video Analytics are now being as soon as a person, vehicle, or animal is detect. A notification will link to the live camera feed so that you can view the action.

This new change will apply to all new and existing Alarm.com Video Analytics recording rules. Previously, Alarm.com Video Analytics notifications were sent out once the associated video clip was fully uploaded. The one exception to the change is for email and SMS text message Video Analytics notifications that are specifically configured to "Attach a Video Clip" are still going to be sent after the video clip has been uploaded.

According to Alarm.com, the new method with the notification linking to the associated camera video feed will make it easier for users to quickly access the associated camera so that they can gain knowledge of the situation at-hand in a faster time period than they were able to previously. While this might seem like a relatively small change here, it will actually have a pretty big impact on Alarm.com Video Analytics and how they are used.

Remember that Alarm.com Video Analytics are based around Video Analytics Rules. If you want to add a new Video Analytics Recording Rule through the Alarm.com Website, then start by logging into your Alarm.com account through a compatible web browser. Choose Video on the left-hand side, then Recording Rules, followed by Add New Rule, and then Video Analytics. Remember that your alarm monitoring provider must have enabled both video monitoring and Video Analytics on your account before you will be able to do this. Alarm Grid customers must have a Platinum Plan (Self or Full) or an Alarm Grid Video-Only Plan to use any form of Alarm.com Video Analytics.

Do you have any thoughts on this seeming small, yet major change to Alarm.com Video Analytics notifications? Share your viewpoint in a comment down below. Maybe you like this change, because it will allow you to access your cameras more quickly? Or maybe you think that Alarm.com should have just left things alone. In any case, we would love to see some discussion. And don't forget to to stay tuned to our blog for more security news coming soon.

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Alarm.com users are likely already aware of their ability to protect their accounts using two-factor authentication (2FA). Now Alarm.com is expanding their 2FA offerings to allow the use of third-party authenticator apps. This is a great new option for keeping your ADC account secure.


By adding an additional layer of security to your Alarm.com account through the use of two-factor authentication, you can prevent malicious intruders from accessing your account and your Alarm.com Security System, through your username and password alone. Existing 2FA methods allowed users to verify their identities from an email or text message. Alarm.com can also be set up so that it knows to "trust" a verified device, and only require 2FA on a new "unrecognized device" that is being used. A user will have the option to "save" a new device so that it is trusted, and 2FA isn't required the next time a user logs in.

Additionally, Alarm.com is now allowing users to set up 2FA in the form of an authenticator app. The way that these apps work is they generate a new secret code about every minute. This code is typically 5 to 7 digits in length, but it can vary. When a user goes to log into their account, after entering their username and password, they must open the authenticator app, and provide the current randomly generated code that is only good for about a minute or so. As soon as a new code is generated, the existing one is thrown out, and only the new code will be usable for a short time period until the next code is generated. If you choose to use this type of authentication, be sure to follow all instructions, particularly in the event that you get a new device, such as a new phone. Each authenticator app will have a specific process you should follow.

Alarm.com customers will have a variety of authenticator apps that they can choose from, including Google Authenticator, Microsoft Authenticator, LastPass, Twilio, Duo, and more. Most of the apps have been said to work without any issue, However, an issue has been identified when using the Duo App, as generated codes may not be valid for the first fifteen (15) seconds after being generated. If you are having trouble using the feature, then you should reach out to your monitoring company for further assistance.

Fortunately, setting up 2FA on your Alarm.com account is very easy, It can be done through the mobile app or website. To use the mobile app, login to your account through the Alarm.com Mobile App on Android or iOS. Click the three (3) horizontal bars menu button in the upper-left corner, and then choose Login information. Then select the Two-Factor Authentication option. You will be asked to receive the code using an Authentication App, Email, or Text Message. Choose Authenticator App to have a QR code generated to scan.


If you are using the website, then the process is just as simple. Login to your Alarm.com account through a compatible web browser. Choose Settings on the left-hand side, followed by Login Information. Then under Login Security, choose the option for Two-Factor Authentication. You can then follow the on-screen prompts to set up 2FA through an authentication app, email, or text message. If you are having any trouble, then you should reach out to your monitoring provider for additional help.


Do you have any thoughts on Alarm.com Two-Factor Authentication? Do you use it to help keep your account safe, Will you be taking advantage of the ability to use authenticator apps? Let us know what you think in a comment down below. We would love to hear what you have to say. Remember to stay posted to the Alarm Grid Blog for more security system news coming soon!

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