Service Announcements Posts

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Local Alarm Mode, also called Demo Mode, is a way for an alarm dealer to demonstrate the full features of the panel without having to register it to an AlarmNet360 account. However, while in this mode, panel communications can't be configured. A panel in this mode can seem to be broken.

Alarm Grid has seen several of the Honeywell Home PROA7, Honeywell Home PROA7PLUS, Resideo PROA7C, and Resideo PROA7PLUSC panels recently that have either arrived with Local Alarm Mode enabled, or have been put into this mode during initial setup. Once Local Alarm Mode has been enabled, it is impossible to configure the panel communication settings until Local Alarm Mode has been toggled off.

Local Alarm Mode is a valuable tool that has been made available to alarm dealers so that they can demo these new panels for a customer in spite of the fact that the panel isn't associated with an account. This was particularly important when the panel was first introduced because there was no local programming. For those early panels, until the ProSeries panel was registered, it couldn't do much unless Local Alarm Mode had been enabled.

This was a great tool at the time for alarm dealers, but for DIY customers, it doesn't offer much in the way of benefits. Now that the panel has local panel programming available, there really is no reason for an Alarm Grid customer to want to use this feature. Whether the panel arrived with this feature enabled, or the feature was enabled during programming, once the customer decides to have the system monitored, whether self monitored, or with central station monitoring, Local Alarm Mode should be disabled.

To check to see if Local Alarm Mode is enabled or disabled, choose the Menu icon (≡) at the bottom center of the Home screen. Select Tools > Installer Code (default is 4112) > Local Alarm Mode. The feature can then be toggled OFF if it is enabled. If it was enabled and you toggle it off, you'll see a confirmation screen, click on the "YES, DISABLE" option.

If you've been using the system with Local Alarm Mode enabled, and you have signed up for alarm monitoring with Alarm Grid, be sure to toggle this feature OFF as soon as possible. Depending on which monitoring plan you sign up for, activation of your account may begin immediately after sign up, and having this feature enabled at that time can cause delays. This is particularly true of the Self-Monitoring options. If you signed up for a central station monitoring plan, just be sure to disable this feature prior to your activation appointment.

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From all of us at Alarm Grid, Happy Thanksgiving! We send you good wishes for a healthy and happy day with your friends and family. Whether you celebrate Thanksgiving, Friendsgiving, or just Giving Back we hope you stay safe and warm. Be sure to arm your security system, and lock your doors.

We at Alarm Grid understand the importance of spending time with loved ones, so we will be closed on Thanksgiving to give our employees the opportunity to celebrate. Of course, our central monitoring stations will both be available to handle any alarm signals that may be sent by our customer's systems. If you need to contact the monitoring station, to report a false alarm or put your system on test, you can call Criticom Monitoring Services (CMS) at (888) 818-7728 and choose Option [9]. This is the process for customers inside the United States.

If you are a Canadian Alarm Grid customer, then you will contact Rapid Response, our monitoring partner in Canada at (800) 932-3822. Remember, when you call you will be asked for your name and address, and to verify your false alarm password or phrase. Providing the wrong information, or the Duress Password will result in a police dispatch.

If you have a support question, or need to make adjustments to your account, the monitoring station won't be able to assist you with that. In that case, send an email to support@alarmgrid.com with your request and we'll get back with you as soon as possible when we return to the office on Friday, November 25.

As we begin the 2021 holiday season, we give thanks for our health, our employees, but most of all for our wonderful customers. It is truly our pleasure to help you keep your family and your property safe and secure.

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Update 12/02/21:

We have confirmed with Resideo and at least one customer that the issues regarding the syncing of Automation between all versions of the Tuxedo Keypads, and the VAM have been resolved and that remote control of Z-Wave devices has returned to normal. Users should now be able to remotely control Z-Wave Automation Devices during any Total Connect 2.0 session. Any Alarm Grid customer that notices issues like this in the future, please report it to support@alarmgrid.com.

Update 11/26/21:

On Tuesday of this week, Resideo announced an update meant to fix this issue. Apparently, it fixed the portion of the issue where all Automation Syncs were failing, but did not address the issue with being unable to control Z-Wave Devices remotely.

There is something of a workaround for this portion of the issue at this time. During the TC2 session where a successful Automation Sync occurs, you can control Z-Wave devices remotely. Once you end that TC2 session and begin another one, you will lose that ability. So, for now, if you need to control a Z-Wave device remotely, perform a sync, and once you see in the Activity Log that the Automation Sync was successful, you will be able to control Z-Wave devices until the current TC2 session ends. Stay tuned and we will provide further updates as this issue is resolved.

Original Post:

In the last couple of weeks, Alarm Grid has noticed several customers with VAM and Tuxedo Keypads (all versions) having trouble syncing Z-Wave devices with Total Connect 2.0. This prevents newly added Z-Wave devices from showing up in TC2, though local control at the device is still available.

This issue doesn't seem to affect Total Connect 2.0 accounts associated with AiO (All-in-One) panels such as the Lyric Controller and the Honeywell Home PROA7PLUS. Accounts with these panel types should be working fine. It is unknown exactly what the problem is, and there is currently no workaround available. We've been in touch with Resideo and Honeywell Home and they are aware of the problem, but there is no Estimated Time of Resolution (ETR) for a fix.

You can continue to add and remove Z-Wave devices locally at the VAM or Tuxedo. But any changes that are made locally at the Z-Wave controller will not be synced to Total Connect 2.0. This means that any device deleted locally will continue to show up in TC2, and any device added locally will not show up in Total Connect 2.0 until this issue is resolved and a successful automation sync occurs.

Any device that currently shows up in Total Connect 2.0, and still exists in the Tuxedo or VAM CANNOT be controlled remotely through TC2. When an attempt to perform an Automation Sync occurs, there is no Automation Sync Failed, or Automation Sync Successful message displayed in TC2 Activity. Status changes from the Z-Wave device to TC2 seem to be coming through fine. It's only the sync process and remote control that seem to be having issues.

Alarm Grid is working with Resideo and Honeywell Home, and as soon as this issue is resolved, we'll post about it here. We posted information earlier this year about the Tuxedo Keypads and VAM Automation Controllers not updating the weather properly. We don't know if this current issue is related to the previous one, but we hope that it will be resolved soon. Stay tuned to our blog for updates.

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Now, in addition to Z-Wave and Liftmaster/Chamberlain MyQ garage door integration, Alarm Grid's Alarm.com customers can use Genie Aladdin Connect retrofit kits, and OHD Anywhere Overhead Door kits to integrate control of garage doors through Alarm.com. This is a server-level integration.

The Genie Aladdin Connect and OHD Anywhere Overhead Door kits are retrofit kits that make older garage doors "Smart". They provide a connection to WIFI, that older garage doors would otherwise not have, which enables them to work with their own remote control app and/or with the Alarm.com app. The benefit of integrating with Alarm.com is that it allows a single app to control multiple types of devices. Also, when the garage door is integrated through Alarm.com, it can then be included in automation scenes based on system events, or schedules.

Each retrofit kit can support up to three (3) separate garage door motors. The Genie Aladdin Connect Retrofit Kit Installation Instructions are available here. the OHD Anywhere Quick Install Guide is located here. There is also a Compatibility Guide, showing which older garage door motors are compatible with the OHD Anywhere retrofit kit. For the most part, any older garage door opener made after January 1, 1993, or with safety beams built-in, should be compatible with either of these kits. Conversely, most newer Chamberlain and Liftmaster MyQ garage door motors are incompatible.

For users with pre-existing installations of either the Genie Aladdin Retrofit Kit, or the OHD Anywhere Retrofit Kit, we have an integration guide (both linked above) showing how to add that integration to your alarm.com account. In order to have the option to add a garage door, you will need to have the Garage Door and Gate Control service package add-on enabled by your alarm dealer. For Alarm Grid customers, this will require the Gold Plan (Self or Full) or higher. At the time of activation, let your activator know that you need this service to be enabled.

If you don't yet have one of these kits installed, but you'd like to add one, there is no need to set the device up through the manufacturer's app. The entire setup, including adding the retrofit kit to WIFI, can be accomplished through Alarm.com by your security dealer. They will need you to provide the proper module serial number to them so that they can complete the server-to-server integration. Once it is complete, you'll be able to access the garage door through the Alarm.com app with no need to download any other app first.

What do you think of this integration? Alarm.com is really committed to third-party integration, and they are doing a bang-up job of making these types of services available to their customers. Do you have an older garage door motor that could be upgraded in this way? Let us know what you think in the comments below, we always look forward to hearing from you!

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For some time customers have been reporting issues with the weather feature on the TUXWIFI products from Resideo. Either the weather is blank, or it doesn't update properly. This week, Resideo released a technical bulletin advising that the TUXWIFI product line no longer supports weather.

Alarm Grid first reported on this issue in a blog back in April of this year. At that time, there was some hope that the issue would be resolved, but it appears that is not the case. The older Tuxedo Touch line, the TUXWIFIW the TUXWIFIS, and the VAM no longer support the weather feature or the Sunrise/Sunset programming feature as of October 31, 2021. Any scenes that were previously created using Sunrise or Sunset as a triggering event will no longer work. According to the notice, the issue has to do with the weather information provider that was originally used.

It should also be noted that these products have been discontinued by Resideo as of July 2020. That means that once stock of these items is depleted, they will no longer be available for sale. Customers interested in a new Tuxedo keypad should look to the Honeywell Home Tuxedo or the Resideo Tuxedo instead. The only difference between these two products is the branding on the front. The new, redesigned Tuxedo will continue to support the Weather Feature, including the Sunrise and Sunset scheduling option.

We know this is probably not the news those of you with one of these keypads, and who uses these features, wanted to hear. You can read the full technical notice from Resideo here. Tell us what you think in a comment below. One good thing is that pricing is much more reasonable on the newer Honeywell Home Tuxedo, than it was on the original TUXWIFI. So replacing an older model with a newer version won't be as painful as it would otherwise have been.

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Hurricane Ida made landfall near Port Fourchon, Louisiana on Sunday, August 29, 2021. It hit the shore as a Category 4 storm and slowly lost strength as it traversed the state. Sunday evening it slowed to Category 3, but continued to pummel the state and dump huge amounts of rain.

Over one million homes and businesses are without power in Louisiana, with over 400,000 in New Orleans alone. In addition, it has been reported that the New Orleans Emergency Communications Center (911 service) has been experiencing technical issues that will make it even more difficult to reach help in the event of an emergency. Officials have asked people experiencing an emergency to please go to the nearest fire station, or approach a nearby police officer for assistance.

In St. Charles Parish, the phone lines to the Emergency Operations Center (EOC) are currently down. This, according to a post on the Facebook account for the St. Charles Parish. Officials there posted that if assistance is needed, please call 911. If you need to report something to the EOC or Public Works, such as live wires down, or other hazards, then please email help@stcharlesgov.net.

In neighboring Mississippi, nearly 50,000 locations are without power. American and United Airlines canceled outbound flights from the Jackson - Medgar Wiley Evers International Airport on Monday, August 30. Tennessee officials are imploring their residents to prepare for the impact of now Tropical Storm Ida. The remnants of the storm are expected to hit the west and middle portions of the state Monday evening into Tuesday August 31, 2021.

Tennessee had flooding emergencies the weekend of August 21, 2021, and the impact from Hurricane Ida is expected to affect those same areas. The Tennessee Emergency Management Association asks residents to do the following:

  • Know the flooding risk for your area.
  • Have a plan in place if Flash Flood warnings are issued and you must evacuate.
  • Have multiple ways to receive weather information and updates, be sure at least one method operates on battery power and has fresh batteries.
  • Download the ReadyTN app, or any app that provides you with accurate weather updates to your smartphone. Be sure your phone is charged.
  • NOAA weather radios can provide alerts and warnings for your area and can operate on batteries.

Hurricane Ida brought torrential rain, damaging winds, and a tremendous storm surge to coastal areas of Louisiana. In addition to locations in Louisiana, there is a storm surge warning in effect for areas of Gulfport and Biloxi, MS, and Mobile, AL. The forecast is for many of these areas, in addition to storm surge, to get 8 to 10 inches of rain.

Alarm Grid would like to extend our condolences to anyone who is affected by Hurricane Ida. Our headquarters is in Florida, and though we weren't in the path of this storm, we understand what it feels like to be in your shoes. Please follow all guidance provided by officials in your area, and if there is anything Alarm Grid can do to assist you with your alarm during this stressful time, please let us know.

Significant, prolonged power outages, such as those that coincide with hurricanes will likely exceed the available backup battery for your alarm system. Most modern systems have a feature built into them that shuts the panel down before it has a chance to completely discharge the battery. This "battery-save" feature should allow the battery to charge back up once AC power is restored, and prevents the necessity of replacing the battery after a prolonged power outage.

If the power outage lasts more than 24 hours, expect the panel to power down, and when AC is restored to power back up with a low battery condition being displayed. The low battery condition will last for some time, up to 24 hours. If, after 24 hours, the low battery condition persists, then contact your alarm dealer for troubleshooting and possible battery replacement.

If you are in the area affected by the storm, and you have ordered products from Alarm Grid, please understand that shipping times will be affected. Packages that are being shipped to Hurricane Ida affected areas will arrive later than expected and it's possible that tracking information may also be in disarray for a time. We apologize for any inconvenience and will get your products to you as soon as humanly possible.

If you have questions or concerns, feel free to send us an email to support@alarmgrid.com. We're here Monday - Friday from 9 am to 8 pm Eastern Time. We'll get back to you as quickly as possible. You can also give us a call at 888-818-7728. We sincerely hope that you, your family, your pets, and your belongings are safe.



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On Friday, July 30, 2021, Alarm Grid's monitoring partner CMS announced that this week their standard procedure for handling environmental alarms will officially change. Going forward, environmental alarms will receive one call to each specified number, with a message left where possible.

In the past, it was CMS's standard procedure on environmental alarms to continue calling all available numbers on the customer's specified contact list until a responsible party was reached and had acknowledged the alarm. Processing of the alarm was not considered complete until the operator had contacted and spoken to the property owner, or one of their designees. CMS had reason to review this policy recently, and as a result the standard procedure has been modified.

Going forward, when an environmental alarm is received CMS representatives will attempt to contact all specified numbers on the call list one (1) time. When a contact on the call list can't be reached, if the representative has an opportunity to leave a message, they will. But at that point no further calls to that number are scheduled. The representative will go through the call list in this manner until all numbers specified for environmental alarms have been called with no one being reached and messages left where possible. At this point, processing of the environmental alarm is considered complete.

If the representative receives an answer, they will notify the answering party of the alarm and no further calls will be made. At that point alarm processing is considered complete. All of this information: numbers called, messages left or not, persons reached will be noted to the account. After one (1) call to each number with no one being reached and notations being made in the customer's account regarding messages left, the alarm will be considered finalized with no further action being taken by the CMS representative.

Environmental alarms may include such things as flood detection, and freeze detection. These types of alarms don't customarily require the dispatch of authorities, but a home or business owner usually wants to be notified about them as soon as possible to avoid costly property damage.

The monitoring stations's standard operating procedure for any alarm type will determine how that alarm type is treated in the absence of any other instructions. What this means is, if a customer wants an environmental alarm to be treated differently than what is described above, they can request an alternative procedure. As long as the request is within reason, CMS will gladly follow those instructions rather than their standard procedure. If a request cannot be honored, due to legal issues or company policy, CMS will explain why, and allow the customer to adjust the request until a suitable procedure is determined.

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Alarm.com announces new features and device support each week in its Release Notes. Today's post will discuss what we feel are the best of those features for the week of August 2, 2021 with a bit of detail about each one. These are the new features as well as improvements posted this week.

Smart Water Valve+Meter

With a new Usage Graph, customers who use the Smart Water Valve+Meter in conjunction with Alarm.com can track their water usage and see trends in their water consumption. Users on the iOS platform will have access to an interactive water usage bar graph and will have 12 months of usage data that they can review. This will show any water leak reports, and on which days they occurred. The Android version of the app is more limited. Users can view up to 30 days worth of past water consumption. Alarm.com app version 4.20 is required for Android and app version 4.19.4 is required for iOS. These firmware updates should be available soon. From the app Home Screen, click on the Water Card to access usage information.

Below is an example of what the Water Card shows on the Customer Alarm.com App as of the current version:


New Z-Wave Lock Support

Support for Baldwin Model 8252 and 8285 Z-Wave locks has been confirmed by Alarm.com. We will be adding them to our site soon. Baldwin locks are manufactured by Kwikset, and Kwikset locks are known for being easily joined to a Z-Wave controller, and operating without a lot of fuss. These locks will support up to 30 door lock users each. Z-Wave door locks add great convenience when used with Alarm.com and the security panel. Doors can be locked and unlocked remotely, and locks can be used with scenes to automate locking and unlocking automatically based on a schedule, or on other security system events. For example, you can set the doors to automatically lock at a certain time each day. In the event of a fire alarm, doors could be unlocked automatically to allow firefighters to enter, etc.

New Z-Wave Switch Support

Support for the Schneider Electric Z-Wave On/Off Switch (SQ14102WHZ) has been announced. This is an in-wall switch with the latest Z-Wave plus technology, including S2 Security, and support for SmartStart. Schneider is an established electrical supply manufacturer trusted by builders and is commonly used in new construction. If you're building a home, consider putting in Z-Wave compatible smart switches from the start!

Updated SVR and Onboard 24/7 Timelines

Alarm.com has added events to the SVR Timeline and the Onboard 24/7 Timeline. These added events include Door Accessed and Failed Access events as well as Smarter Business Temperature Monitoring and Business Activity Analytics events. These added events are meant to keep customers better informed of their system usage, as well as their energy usage, and security related events in general. From the Customer Website go to Video > SVR Timeline or Customer Website to Video > Onboard 24/7 Timeline.

ADC-VDB770 Doorbell Camera Update

An option for High Dynamic Range (HDR) has been added on the Partner Portal Camera Information page pertaining to the ADC-VDB770. There is now a checkbox to enable or disable HDR on a customer's doorbell. In addition, this feature will now be disabled by default for new ADC-VDB770 installations. This feature can only be enabled or disabled by the alarm dealer, this option is not accessible through the end-user webpage or app.

Camera Selector Update

Video subscribers are now able to choose individual cameras or camera groups that they want to view. This is done from the Customer Website in the Live Video and SVR Timeline pages. This will allow customers as well as installers to more easily add or modify camera groups, improving video device management.




Those are the updates for this week. What do you think? Drop a comment below and let us know. It's nice to see that Alarm.com continues to find innovative ways in which they can make their users lives a little bit easier. Have an interesting idea for a post? Let us know what security industry topics you'd like to see us cover and we'll do our best to accommodate your requests.

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It seems every week we're reporting a new feature being rolled out by Alarm.com. They recently added remote Duress Code programming through the Alarm.com app or website. Alarm.com must first enable this feature for the dealer, then users will have access if their panel supports the feature.

Before any Alarm.com user can start configuring codes remotely, the alarm dealer for the customer account must have this feature enabled. If the feature is not showing up when a user attempts to remotely program the Duress Code, contact the Alarm.com dealer and ask them to enable it. They may need to contact their Alarm.com Sales Representative to get the feature enabled.

Next, be sure that the alarm panel being used supports this feature. We have an FAQ on how to set up this feature via the Alarm.com Website and another FAQ on how to set up this feature using the Alarm.com App. Both of these FAQs have a list of compatible panels, and advise if a single or multiple codes are supported by the panel.

The way a Duress Code works is simple. If a system user is forced to interact with their alarm panel in any way, though this will usually involve disarming the system, if the Duress Code is used, then in addition to performing the security system function a silent signal is sent to the monitoring station alerting them to the fact that the system user is under duress. They are being forced to do something against their will. The monitoring station will receive this signal and then process it according to the customer's pre-stated wishes, and their own policies regarding duress situations.

The key element to the use of a Duress Code is the ability for someone who is not onsite to receive the signal and immediately take action. If the security system is not monitored by a trained 24/7 monitoring station employee then the Duress Code might just as well not exist. It may be possible to send a text, email, or push notification to someone outside the home or business, but there's a good chance that person may never see it, or may not understand what they're seeing. If there is any concern that a duress situation might occur, then central station monitoring is the best way to protect the people you love.

And finally, one thing I nearly forgot to mention above, an Alarm.com dealer cannot program a Duress User for a customer through their panel programming portal. Only the Admin Alarm.com Account user, the homeowner or business owner, is allowed to affect these codes remotely. So, what do you think about this new feature? Do you like the idea of being able to control system Duress Codes remotely? Leave a comment below and let us know your thoughts. We always enjoy hearing from our readers. That's all for now, stay safe out there.

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The police department in Sandy Springs, GA is one of several that adhere to a policy of Verified Response when it comes to burglar alarms. They require proof that a crime has occurred before they will respond. Proof can come in one of several forms, which we will be discussing here.

Different police jurisdictions define verified response in different ways with different verification criteria. In some jurisdictions, a second burglar alarm activation on a different zone within the same address occurring within a certain period of time qualifies as verification. For others, there must be audio, video, or onsite verification before the police will respond. In Sandy Springs, GA, the latter type of verification is required. The full Alarm Dispatch Guidelines for Sandy Springs, GA can be found here.

This is not to say that the City of Sandy Springs or any other police department that otherwise requires verification won't respond to any type of alarm without proof of an issue at the site. For most jurisdictions, if there is a Panic, Duress, Hold-up, Medical, CO, Elevator or Fire alarm, the requirement for verification is waived and immediate dispatch can be requested. But, at least in the case of Sandy Springs, if authorities respond and there is no evidence of criminal activity or any other emergency, then false alarm fees will apply.

Furthermore, if a monitoring station employee requests public safety dispatch on an alarm based on audio or video proof that a crime is occurring or has occurred, then Sandy Springs requires that they submit proof of verification within 24 Hours of the dispatch request. Failure to do so will incur additional fines! Proof can either be described to the monitoring station employee by the end-user after checking their cameras or other means of verification, or it can come from the monitoring station employee themselves having reviewed audio or video evidence. The burden of proof has been placed squarely on the monitoring company.

If a customer has an alarm system that uses Audio Alarm Verification, sometimes referred to as 2-Way Voice, then the monitoring station can use this to verify if an unauthorized individual is onsite. In the case of Sandy Springs, silence does not count as proof of an issue, the monitoring station dispatcher must hear footsteps, talking, sounds of rummaging, or other proof of an issue at the site. If the customer has video surveillance, either the customer, or in some cases the monitoring station, can use the video system to verify if an alarm is an actual break-in. The customer may even have a friendly neighbor who is willing to receive a notification from the alarm monitoring company and will go and check things out for them and report back.

However, not every monitoring company will support 2-Way Voice. Currently at Alarm Grid, we don't support this option. And not every customer wants to blanket their property with security cameras. Some properties are too large, or too far away from neighbors to make relying on a neighbor a viable option. In these cases, the best option may be to employ a guard service.

In the past few years, Alarm Grid has partnered with a company called Vet Sec to provide an onsite guard response to monitored locations in jurisdictions such as Sandy Springs. Vet Sec employs guards, in most cases these guards are unarmed or they may be armed with non-lethal weapons (tasers). Once an alarm occurs, the monitoring station will contact Vet Sec, rather than the local police department. A single guard will respond and check the location for signs of a break-in or any other criminal activity, such as vandalism. If evidence of a crime is found, they will notify the monitoring station and wait up to 30 minutes for a key holder and the authorities to arrive. In exchange, they charge a fee for this site visit. The price may vary by location. In most cases, the police should respond within 30 minutes, but if it takes longer for them to arrive, and the customer or other key holder wants the guard to wait with them, then additional fees may apply.

There are several great things about this service. For one, just like with Alarm Grid monitoring, there is no contract so a customer can cancel at any time. Also, this is a "pay as you go" service, so a customer is only billed if a guard actually responds to their monitored location. The fees are billed to Alarm Grid and are then applied to the customer's monthly monitoring fee on the next automatic bill date. Alarm Grid does not markup this fee, we simply pass the fee along to the customer. What we pay, you pay.

Areas in the United States where Verified Response is Required:

State City Guard Service Available?
Alaska Cantwell No
Delta Junction No
Fairbanks No
Galena No
Healy No
Nenana No
Northway No
Tok No
Arizona Surprise No
California Fontana Yes
Colorado Fort Collins No
Golden Yes
Georgia Sandy Springs Yes
Michigan Detroit Yes
Nevada Henderson Yes
Las Vegas Yes
North Las Vegas Yes
Golden Yes
Oregon Eugene Yes (Within City Limits Only)
Washington Bellingham Yes
Burien Yes
Wenatchee No
Kent (Commercial Only) No
Yakima Yes
Seattle (Recommended, not Required) Yes
Wisconsin Milwaukee Yes
Golden Yes
Utah Salt Lake City Yes
Golden Yes

Please keep in mind that this list is something that may evolve with little notice. It may be difficult to keep the list 100% accurate, but we will do our best. There have actually been a few places where the police department tried using verified response, and then changed their mind due to increases in property crime. San Jose, CA is one that comes to mind. It was reported in 2019 that they had decided to change their policy and move away from requiring verified response.

You may have noticed that the list above didn't feature any locations from our neighbor to the north. There are a couple of places in Canada that require a version of verified response. Winnipeg, Manitoba, and London and Toronto, Ontario have all adopted a more lax definition of this type of verification. In all three of these locations, the police department will accept two or more activations of two or more separate burglary zones as a form of verification. Currently, Alarm Grid does not offer a guard service in any of the Canadian provinces. If this changes, we'll be sure to update this blog post.

So, of course the burning question is, "How much does it cost?" For most locations the charge is $45 per site visit. There are a few locations where the price differs. In Sandy Springs, GA, the price is $68 per site visit. In Albuquerque, NM customers currently pay $57.07 per visit, and in Eugene, OR the price is $60 per site visit.

What do you think of the Verified Response Policy recently implemented in Sandy Springs, GA? Is it overdue, or overreach? Tell us what you think in the comments below. We'd love to hear from you. Stay tuned to our blog for more exciting security industry news. If you need help figuring out what system you have in the house you just moved into, or you're looking to upgrade an existing system, or to install one for the first time, reach out to us via email at support@alarmgrid.com. We're here Monday - Friday from 9 am to 8 pm Eastern. We look forward to hearing from you!

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