Site Announcements Posts

This post is a quick intro to the new 2GIG GC Touch, plus the top initial questions and answers circulating among dealers and forums. Documentation is still scarce at launch, so this post collects the most commonly asked questions we’ve seen and summarizes the early answers.

Caveat: This information is based on initial reports and community/dealer chatter about the GC Touch and may contain errors. Consider the Q&A below to be “early info” rather than final specs, we’ll update this post as more official documentation becomes available.

2GIG GC Touch:

Quick overview

The 2GIG GC Touch (Verizon LTE version and AT&T version) is positioned as a budget-friendly successor to the GC2/GC2e series: a modern touchscreen panel that retains broad backward-compatibility with legacy sensors but trims some premium features found on 2GIG’s flagship 2GIG Edge (Verizon LTE and AT&T LTE) model.

Early reports indicate the GC Touch emphasizes compatibility and value. It supports legacy 345 MHz sensors, adds support for encrypted 345S/eSeries devices, and improves wireless zone capacity over the old GC2 family.

Below are the top 20 questions installers and end users are asking right now, grouped by topic, followed by the current answers being reported. Again this is early info and may change.

Upgrading & Compatibility

1. Can I replace my old 2GIG GC2 or GC2e with the GC Touch?
   ○ Yes. It is designed as the direct "budget-friendly" successor to the GC2e series.
2. Will my existing 2GIG sensors (legacy 345 MHz) work with the GC Touch?
   ○ Yes, it is fully backward compatible with legacy 2GIG 345 MHz sensors and Honeywell 5800 series sensors.
3. Can I use my old GC2 power supply with the new panel?
   ○ No. The GC Touch uses a 14VDC adapter. You must swap out the old 12VDC transformer to avoid damaging the new unit.
4. Does the GC Touch fit the same mounting holes/backplate as the GC2?
   ○ It covers a similar wall footprint, but the backplate is new and must be replaced.
5. Will my old TS1 secondary keypad work with the GC Touch?
   ○ No. The legacy TS1 keypad is not compatible. You will need to use the Alarm.com app or a newer compatible secondary touchscreen. We don't currently know if one will be available.
6. Does it work with 2GIG eSeries (Encrypted) sensors?
   ○ Yes, it supports both the older non-encrypted sensors and the newer encrypted “eSeries” / “345S” sensors.

Features vs. 2GIG Edge

7. What is the main difference between the GC Touch and the 2GIG Edge?
   ○ The Edge is the “flagship” with Facial Recognition and a glass-to-edge screen. The GC Touch is the value model with a plastic bezel and no facial recognition.
8. Does the GC Touch have Facial Recognition disarm?
   ○ No, that feature is exclusive to the 2GIG Edge.
9. Does the GC Touch have Bluetooth disarming?
   ○ Yes, you can pair a smartphone to disarm the system automatically when you arrive home.
10. Does it have a built-in glass break detector?
    ○ No, the Edge has a built-in glass break; the GC Touch does not.
11. Does the GC Touch support Z-Wave Long Range (LR)?
    ○ It features the Z-Wave 800-series chip, which supports Z-Wave long range. However, the panel software must also support it, and it's unknown at this time if it does. Regardless, even without the addition of Z-Wave long range, the Z-Wave 800-series chip offers a significant improvement in range and speed over the older 500-series chip found in the GC2e.

Installation & Troubleshooting

12. What is the default Installer Code for the GC Touch?
    ○ 1561 (standard 2GIG default).
13. How do I reboot (power cycle) the panel without opening it?
    ○ Usually via the menu: Toolbox > Advanced > Reboot.
14. Why does the screen look different than my old panel? (Dark Mode)
    ○ The GC Touch introduces a “Dark Mode” UI that matches the 2GIG Edge style — a major visual change from the bright GC2 interface.
15. How do I add the new “345S” sensors?
    ○ With no installation documentation available, the exact process for adding sensors is not available. We'll provide full documentation as soon as it becomes available.
16. Does it support 5G cellular?
    ○ No. It uses an LTE (4G) communicator (AT&T or Verizon), which is standard for security systems today.

General & Smart Home

17. Can I view my Alarm.com cameras on the panel screen?
    ○ Yes, like the Edge, the GC Touch supports live view of compatible Alarm.com doorbells and cameras.
18. Does it work with Apple HomeKit?
    ○ Not directly. It integrates with Alarm.com, which can be bridged to HomeKit via Siri Shortcuts — there is no native HomeKit support on the panel itself.
19. How many wireless zones does it support?
    ○ Up to 128 wireless zones, which is double the capacity of the older GC2 (which maxed at 60).
20. Is there a secondary keypad available for it?
    ○ At launch, users are typically directed to use the mobile app, but a dedicated wireless keypad (like the 2GIG-PAD1-345) can typically be used for basic arming/disarming.

The 2GIG GC Touch looks to be a sensible, value-focused upgrade for GC2/GC2e customers. It has a modern touchscreen, broader sensor compatibility, and a big jump in wireless zone capacity, while intentionally leaving some flagship features (like facial recognition) to the 2GIG Edge.

Keep in mind this post compiles early reports and community feedback, so details may change as official documentation is released. Installers should confirm power, backplate, and keypad compatibility before a takeover, and end users should contact their alarm dealer for provisioning or account setup. We’ll update this page as 2GIG publishes final specs and installation guides so check back for the latest, and download this initial FAQ for a quick reference.

We first told you about the new lineup of First Alert CX4 cameras in September. At that time, there wasn't much information available about the cameras and their specs. Now, Resideo has announced the release of the cameras and mounting accessories. So, let's take a closer look at them.

Each camera in the new CX4 lineup offers 8MP ultra-high-definition image quality. Intelligent AI-based event detection can distinguish people, vehicles, animals, and packages. The main differences between the various camera styles come down to design, mounting style, and placement options. Below is a quick reference table showing how each camera fits into your installation plan, along with the compatible accessories for that model.

First Alert CX4 Camera Product Matrix

Image	Product	Key Features & Accessories
	First Alert CX4B 8MP AI Bullet Camera Model: CX4BE08F28PW	Long-range coverage and visible deterrent design Ideal for driveways, parking lots, and exterior perimeters IP67 weather-rated housing 2.8mm fixed lens (104° horizontal FOV) PoE or 12VDC power options Built-in microphone for one-channel audio
	↳ CX4AJBFTB – Fixed Turret/Bullet Extended Junction Box	Provides space for cable connections; allows cleaner weather-sealed installations.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter plate for mounting to existing electrical boxes or retrofit surfaces.
	First Alert CX4T 8MP AI Turret Camera Model: CX4TE08F28PW	Ball-and-socket design for flexible aiming Built-in microphone for one-channel audio Ideal for indoor or outdoor areas Anti-glare design reduces IR reflection
	↳ CX4AWMFTJB – Wall Mount with Junction Box	Wall mount providing added depth and protection for turret camera wiring.
	↳ CX4AWMFTDB – Wall Mount Bracket	Used for angled installations or combined with other mounts.
	↳ CX4AJBFTB – Extended Junction Box	Shared accessory for turret or bullet cameras; conceals cabling for neat installs.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter plate for gangbox mounting.
	First Alert CX4D 8MP AI Dome Camera Model: CX4DE08F28PW	Discreet, low-profile design IK10 rated tamper-resistant dome housing 125° field of view for wide coverage Perfect for retail, lobbies, or offices Built-in microphone for one-channel audio
	↳ CX4AJBFD – Fixed Dome Extended Junction Box	Adds space for wiring and conduit; helps weather-seal cable entry.
	↳ CX4AWMFDJB – Wall Mount with Junction Box	Mounts dome camera securely on vertical surfaces; includes cable space.
	↳ CX4AWMFTDB – Fixed Turret/Dome Wall Mount Bracket	Universal bracket shared between turret and dome models.
	↳ CX4ACMFD – Fixed Dome Ceiling Flush Mount	Provides clean, recessed ceiling mounting option for a low-profile look.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter for dome camera installations using standard gangbox openings.

*All accessories are rated for operation from -40°F to 140°F (-40°C to 60°C) and are constructed of durable aluminum alloy or PC+ABS materials. Junction boxes are sold separately and recommended for clean, weather-resistant installations.

First Alert CX4 Product Feature Matrix

Each of the new First Alert CX4 Cameras offers the same 8MP ultra-HD clarity, AI-driven motion analytics, and Total Connect 2.0 integration, but each form-factor has distinct advantages:

• The CX4B Bullet Camera is best for exterior spaces where visibility and deterrence are of particular importance.
• The CX4T Turret Camera offers the best balance between installation flexibility and features, making it a great all-around option for both indoor and outdoor use.
• Meanwhile, the CX4D Dome Camera delivers a sleek, tamper-resistant design suited for interiors like offices, stores, and lobbies, and outdoors such as parking lots, driveways, and exterior entrances where both aesthetics and protection against vandalism are key.

We’re genuinely excited to see how these new CX4 cameras help our customers feel safer and more connected. Whether you’re adding your first camera or upgrading to a full Pro Series or VISTAH3 system, these new models make it easier than ever to protect what you care about most.

To unlock remote viewing, cloud storage, and full Total Connect 2.0 integration, you’ll need a professional monitoring plan. If you’re not already set up, you can explore our no-contract monitoring plans here. If you have questions, we'd be glad to help, email us at support@alarmgrid.com. We're here Monday - Friday from 9:00 AM - 8:00 PM EST/EDT.

It was a crazy day across the internet. Like a lot of other websites you might use, Alarm Grid was affected by the disruptions from the outage at Amazon Web Services (AWS). We wanted to let you know what happened, how it affected us, and the good news that things are getting back to normal.

What Happened?

According to Amazon, at around 3:11 AM EDT Amazon's huge AWS US-EAST-1 region (which is a massive data center in Virginia) started having issues. The first signs of trouble were increased latencies and error rates for sites and applications serviced by US-EAST-1. This regional data center runs a huge portion of the internet, so when it has a bad day, it can create a domino effect that takes down lots of services.

The crux of the problem appears to have been two-fold. Early in this event, at around 5:00 AM EDT, Amazon identified an issue with DNS resolution to the DynamoDB endpoint within the US-EAST-1 region. DNS or Domain Name System is how a URL like alarmgrid.com gets tracked down to its source IP address. By 6:35 AM EDT, Amazon reported that this issue had been fully mitigated.

The second source of trouble has to do with an underlying system designed to monitor the health of AWS load-balancing servers. It's unclear exactly what happened with this system currently, but mitigation efforts are progressing well for that issue as well. You're likely still seeing latency with some sites and apps that you visit. At 4:03 PM EDT, the AWS Health Dashboard said:

"Service recovery across all AWS services continues to improve. We continue to reduce throttles for new EC2 Instance launches in the US-EAST-1 Region that were put in place to help mitigate impact. Lambda invocation errors have fully recovered and function errors continue to improve. We have scaled up the rate of polling SQS queues via Lambda Event Source Mappings to pre-event levels. We will provide another update by 1:45 PM PDT."

How Did This Affect Alarm Grid?

Alarm Grid uses AWS in several ways to keep our website and services running smoothly. When AWS went down, it meant we had trouble with:

• Access to our site: The site alarmgrid.com has been unavailable at times, throughout the day today.
• Website features: You might have noticed our site was super slow, or that parts of our customer portal weren't loading at all. If you are attempting to place an order, you may see some issues. Please, retry any failed operation. You can reach out to support@alarmgrid.com if you need assistance.
• Our own support tools: Our web-based phone system was affected earlier in the day, but seems to have recovered as of now.

We know how frustrating this is, especially when you're trying to get something done. We sincerely apologize for the headache. Our site is up, but is still experiencing significant latency as of this writing. Rest assured, we're here and we'll help however we can.

Good News: Things Are Coming Back Online!

As of this afternoon, AWS says they've identified the issue and are well on their way to a resolution. We're already seeing our systems come back to life, and the Alarm Grid site should be getting back to normal.

What Wasn't Affected

Fortunately, monitoring services were apparently unaffected. We received no reported issues from our central station partners: Criticom Monitoring Service for customers in the United States, and Rapid Response for our Canadian customers. Alarm signal processing continued as usual. Likewise, the Total Connect 2.0 and Alarm.com remote services also appear to have been unaffected.

A Few Quick Stats on the Outage:

Just to show how big this outage was, at its peak, Downdetector.com showed nearly ten thousand reports for AWS. It also caused problems for major services like Snapchat, Ring, Roblox, Fortnite, and many others.

Due to an ongoing strike by the Canadian Union of Postal Workers (CUPW), the delivery of packages through Canada Post is currently suspended. As a result, Alarm Grid will temporarily use UPS to fulfill all Canadian orders until postal service in Canada resumes. It's unclear how long that may be.

This measure ensures that Canadian customers continue to receive their equipment and supplies without unnecessary delay. When we ship international orders, the cost of shipping is calculated at checkout, based on the postal code of the delivery address.

Once the strike is resolved and regular Canada Post operations resume, Alarm Grid will revert to our usual shipping methods for Canadian customers. You can check back here for an update as soon as that happens.

We appreciate your patience and understanding while this situation unfolds. Our team is monitoring the developments closely and will continue to prioritize fast and reliable delivery for all of our customers.

If you have any questions about your order or shipping options during this period, please contact us at support@alarmgrid.com. You can also take advantage of our live chat support by visiting alarmgrid.com and clicking the icon in the lower right portion of the screen. Chat support is available Monday - Friday from 9:00 AM - 6:00 PM Eastern, except on holidays. If you request support outside normal business hours, we'll respond via email as quickly as possible the next business day.

We would like to inform you about a temporary delay affecting some recent orders. Due to a major system upgrade on our vendor’s end, certain shipments are taking a little longer to process than usual. This may affect orders placed between Thursday, the 24th at noon, and today. Orders placed in the next couple of days may also be impacted.

Please rest assured—if you selected fast or expedited shipping, your order will still ship using that method and will arrive as quickly as possible once processed.

We are actively working with our vendor to move orders through the system and get them out the door as quickly as possible. We’re confident this situation will be short-lived and we’re here to support you every step of the way.

If your order is past the expected timeframe outlined in our shipping policy, feel free to reach out by emailing us here. This will open a support ticket and our team will get back to you as soon as possible.

Thank you for your patience and continued support of Alarm Grid. We will continue to provide any further updates as we receive them.

Qolsys is rebranding as IQ, taking a cue from its product line. IQ's parent company, JCI, announced the change on July 1, 2025. The end-user-facing site has already been updated with new branding. It will likely take a little longer for product packaging to follow suit. But, what does this mean?

Honestly, for customers not a lot. I don't know what precipitated the change, but it could be the result of market research showing that IQ is a more recognizable name than Qolsys. Or, perhaps, just a name that is more positively viewed. Whatever the reason, the product line we've all come to know and love will remain unchanged.

Speaking of changes, IQ has a new panel lineup on the horizon. The IQ Panel 5 debuted at ISC West this year. This panel lineup will follow the format of the IQ4 systems. Meaning there will be a good version in the IQ5 NS. A better version in the IQ5 Hub, and a best option in the IQ Panel 5. The differences that exist in the similar IQ Panel 4 lineup will be mirrored in the IQ5 series.

IQ Panel 5

Let’s start with the highlight of the new IQ Panel lineup, the upcoming IQ Panel 5. This next-generation panel will build on the foundation of the IQ Panel 4, launching with base firmware equivalent to version 4.6.1 — likely renamed as 5.0 for the new release.

The IQ Panel 5 will feature a Qualcomm Dragonwing™ chipset and run on Android 14, a big upgrade from the IQ Panel 4’s Qualcomm Snapdragon™ chipset and Android 9 base. This major update paves the way for new and enhanced features and a refreshed user experience, with future refinements driven by customer feedback once the system is in use.

With its base firmware, the IQ Panel 5 will support PowerG+ devices right out of the box. Another key improvement is how the panels will be configured and offered. Every IQ Panel 5 model will include a built-in PowerG transceiver rather than a PowerG daughter card. This includes the IQ5 Hub and IQ5 NS. If support for a legacy SRF frequency is needed, it can easily be added with a simple daughter card. This makes selecting the right panel variant much more straightforward.

The panel’s front-facing camera has also been improved. Instead of being adjustable up and down, the camera is now fixed in place, but rotated 90 degrees to provide a portrait view rather than a landscape one. This means the camera can capture clear disarm images whether the user is a child or an adult. The camera resolution has also been improved, increasing from 9MP to 13MP for better image clarity.

The following improvements have also been made:

• LEDs: Smaller, less glaring.
• Power Supply: Now uses a 12VDC power supply, allowing for longer power wire runs and better overall operation.
• Mounting Plate: Improvements have been made to the smart mount layout so that it better lines up with single, double, and triple gang boxes.
• Power Terminals: A new terminal block design uses pins rather than blades to connect the panel with power (when the barrel connector is not being used). This prevents power fluctuations during touchscreen use, when the panel may flex against the mounting plate.
• Panel Tamper: The panel tamper has been moved slightly toward the center of the unit and is now a solid plastic piece, rather than a foam-tipped one.

IQ5 Hub

The IQ5 Hub, assuming it will follow in the footsteps of the IQ4 Hub will still be a powerhouse system, but will be slightly less feature-rich than the IQ Panel 5. The table below shows a comparison between the IQ Panel 4 and the IQ4 Hub. This will give an idea of the differences we can expect between the IQ Panel 5 and the IQ5 Hub.

Feature Comparison between the IQ Panel 4 and the IQ4 Hub:

(Features that differ are highlighted in yellow)

IQ5 NS

The IQ5 NS is a screenless version of the IQ Panel 5. While full specifications have not yet been released, the differences between these two systems will likely mirror those between the IQ4 NS and the IQ Panel 4. For the DIY installer, the most significant change will be the programming, which is handled through an app or web portal rather than an integrated touchscreen.

For local programming, the IQ Installer Interface app must be used. This is a free app available from the iOS App Store and Google Play Store. This allows you to connect to the panel via its built in wireless access point and program using the phone or tablet's touchscreen. The programming interface is very similar to programming through the panel's touchscreen. Below, you can see an example of the screen used to connect to an IQ4 NS.

The IQ5 NS is an excellent choice for those on a budget who still want many of the great features associated with IQ panels. These features include Z-Wave Plus with Z-Wave Long Range support, support for PowerG, and an updated Qualcomm Dragonwing™ processor. The chart below shows a comparison between all three versions of the IQ4 panel line. It's safe to assume that the differences between the panels in the IQ5 lineup will be similar.

So, the brand name change from Qolsys to IQ won't affect any existing customers or their products, and it won't change the product lineup, or the roadmap for future products. It's just less of a mouthful when discussing the brand and its products, and that's a good thing!

Alarm Grid is closed today, July 4 in observance of Independence Day. This holiday gives us a chance to relax and enjoy time with our families. We hope you're doing the same! On Monday, July 7, we'll return to our normal schedule. Tech support will be available from 9:00 AM to 8:00 PM EDT.

Please remember that our commitment to your safety and security never takes a holiday! Our 24/7 central station partners will remain fully staffed and operational throughout the holiday. Dedicated operators are always ready to process any alarms or other signals from your security system, ensuring uninterrupted protection for your home or business.

You can rest easy knowing that even when our administrative team is away, your alarm system is being monitored, and signals processed around the clock. If you need to contact the monitoring station to cancel an alarm, or verify a signal, it's easy:

Alarm Grid Monitored Customers In the United States:

• Contact Criticom Monitoring Service (CMS) by calling 888-818-7728 and choosing Option 9.
• Be ready to provide the monitoring station operator with your name, address, and your false alarm password. If you provide the wrong password, or provide the duress password, they will dispatch authorities, so be prepared.

Alarm Grid Monitored Customers In Canada:

• Contact Rapid Response by calling (800) 932-3822 and following the prompts.
• Be prepared to provide the operator with you name, address, and false alarm password. If you provide the wrong password, or the duress password, the operator will dispatch authorities.

The monitoring station can't take requests for account changes, billing inquiries, vacation scheduling, or other administrative tasks. If you need to contact Alarm Grid for those types of issues please send us an email. Our email address is support@alarmgrid.com. If you prefer to speak to someone, you can call us at 888-818-7728 during our regular business hours. Please be patient on Monday while we process any backlogged requests received during the long weekend.

Have a safe and happy Fourth of July!

The Alarm Grid support office will be closed at 6:00 pm EDT tonight. The late shift support staff is out of the office. We will return tomorrow, Wednesday, June 26 at our regular time of 9:00 AM. We apologize for any inconvenience this may cause.

If you need to contact the monitoring station to check signals or cancel an alarm, you can do so using the regular methods. For customers in the United States, call 888-818-7728 and choose Option 9 to reach Criticom Monitoring Services (CMS). For Canadian customers, call (800) 932-3822

Spring is here and today we observe Memorial Day. What started in the late 1800s as Decoration Day, a time to honor fallen Civil War soldiers, has transformed over the years. In 1968, President Lyndon Johnson declared the last Monday in May to be Memorial Day by signing the Uniform Holiday Act.

The Alarm Grid offices will be closed in observance of Memorial Day on Monday May 26, 2025. We won't be answering calls for technical support or activating new accounts. This is an opportunity for our dedicated staff to relax and enjoy time with their families. Working in security can be stressful and everyone needs a break from time to time!

We'll be back in the office on Tuesday, May 27, 2025 for our regular support hours (9:00 AM - 8:00 PM Eastern Time). If you have an inquiry over the holiday weekend, feel free to email us at support@alarmgrid.com. We'll prioritize support emails on Tuesday and get back to you as quickly as possible. Please be patient while we respond to all requests.

If you have full central station monitoring with Alarm Grid know that our central station partners, Criticom Monitoring Services (United States customers) and Rapid Response (Canadian customers) are available at all times. If you need to verify or cancel an alarm, or put your system or a sensor on test, you can contact them. You can reach Rapid Response at (800) 932-3822.

Customers in the U.S. can call (888) 818-7728 and choose Option [9] at the prompt. This will send you directly to Criticom Monitoring Services (CMS). Regardless which monitoring station you call, you will need to be ready with your name, address, and false alarm password. Be sure it's the false alarm password that you provide to the operator. Not the duress password and not an incorrect password. Providing the wrong information will result in a dispatch of the authorities.

If you need to make changes to your account, change the way an alarm is treated, update your zone list, change your false alarm password, or have any other "housekeeping" tasks for your system, the monitoring station can't help you with those You can either email the request, which is preferred, or you can wait and call when we're back in the office.

What started as a way to honor fallen Civil War soldiers now extends to all who died in U.S. conflicts. I remember calling my father on Memorial Day to thank him for his service. He told me I had the wrong day, that was for Veteran's Day. I knew, I just wanted an extra opportunity to thank him for coming home. Today, we especially honor those who were not so fortunate, and their families.

The First Alert VISTAH3 is Resideo's premiere hybrid panel. It offers built-in wired zones and a built-in PROSIX receiver. With an added module, it can support legacy RF from various manufacturers. However, a touchscreen keypad must be added for local programming, and WIFI isn't included.

The VISTAH3 supports up to 96 zones total, with up to four (4) partitions. There are eight (8) built in hardwired zones, expandable up to a total of 64 hardwired zones. The panel has an RJ45 connector built-in for hardwired Ethernet. If a hardwired network connection isn't possible, the panel can support WIFI with the addition of a module.

The VISTAH3 supports the following agency listings (in no particular order):

• UL 985 - Household Fire
• UL 1023 - Household Burg
• UL 2610 - Commercial Burg
• UL 1637 - Home Healthcare Signaling Equipment
• UL 2017 - Safety General Purpose Signaling Devices
• ULC S545 - Residential Fire Warning System Control Units (Canada)
• ULC S304 - Standard for Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems (Canada)
• ANSI/SIA CP-01 - False Alarm Reduction Standard

Once the VISTAH3 is registered with AlarmNet it can be used with Total Connect 2.0. This allows the end-user to monitor their system remotely, check system status, arm and disarm from nearly any location, control home automation devices that are associated with the account and view video, if included in the monitoring plan.

Like the Honeywell Home PROA7 and PROA7PLUS and the Resideo PROA7C and PROA7PLUSC the First Alert VISTAH3 can be programmed remotely through AlarmNet360 or locally through a touchscreen keypad. Unlike the PRO Series panels though, the VISTAH3 doesn't come with a touchscreen interface from the factory.

To add a touchscreen to the VISTAH3, you must also add WIFI capability. This can be done by adding either the PROWIFI (WIFI only) or the PROWIFIZW (WIFI and Z-Wave Plus). Once the panel has access to WIFI the Honeywell Home PROWLTOUCH, Resideo PROWLTOUCHC, or the First Alert VISTAHTCHWLC can be added.

Up to eight (8) touchscreen keypads are supported per VISTAH3 panel. You can read all about the number and types of supported keypads in this helpful FAQ. In the table below, we have a list of all the VISTAH3 associated products with links to each.

In addition to the individual components listed in the table, we provide a list of curated kits below. These kits make it easy for DIY customers to get all necessary items to program their system upon arrival. Click any link in the table for additional information on individual products, including specifications and documentation on the dedicated product pages.

First Alert VISTAH3 and Associated Products:

Product	Image	Description
First Alert VISTAH3		Hybrid alarm panel with eight (8) hardwired zones and PROSIX wireless capability built in.
Honeywell Home PROWIFI		WIFI-only Module
Honeywell Home PROWIFIZW		WIFI + Z-Wave Plus Module
First Alert VISTAHTCHWLC		WIFI Touchscreen Keypad
Honeywell Home PROWLTOUCH		WIFI Touchscreen Keypad
Honeywell Home PROLTE-A		AT&T LTE Cellular Module
Honeywell Home PROLTE-V2		Verizon LTE Cellular Module
Resideo PROWLTOUCHC		WIFI Touchscreen Keypad
First Alert VISTAHTKVRWL		Legacy Wireless Takeover Module
First Alert VISTAHEXPHW		Hardwired Expander
First Alert VISTAHISO		iBus Isolator Module (Isolates burg from fire devices on the iBus. Only required in commercial fire applications.)
First Alert VISTAHRELAY		iBus Relay Module
First Alert VISTAHTKVR-B		iBus to ECP Expansion Converter
First Alert VISTAHTKVR-V		iBus to V-PLEX Expansion Converter
First Alert VISTAHPKP		iBus portrait-style wired push-button keypad
First Alert VISTAHLKP		iBus landscape-style wired push-button keypad

First Alert VISTAH3 Kits Available from Alarm Grid:

• First Alert VISTAH3PK:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
• First Alert VISTAH3PK-TCH-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
• VISTAH3IND1***:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - First Alert VISTAHPKP Portrait-style Wired Keypad
  • 1 - First Alert VX5 HD Indoor Camera

***Note: The last kit listed above (VISTAH3IND1) does not contain the required equipment for programming the VISTAH3. To program, you will need to add a WIFI-capable module and a touchscreen keypad from the list of individual products in the preceding table.