Site Announcements Posts

Posted By

We have learned that a new firmware update for the 2GIG GC2e is now available. Firmware Update 1.23 brings support for the 2GIG IMAGE3 Image Sensor (transceiver module required), the ability to program 6-digit codes, and enhancements for the 2GIG TS1 Keypad (transceiver module required).

2gig gc2e wireless encrypted alarm panel

It is important to note that although the 2GIG GC2e is updated in the same manner as its predecessor, the 2GIG Go!Control GC2, it has its own set of firmware updates. This new update, Firmware Update 1.23, is only available for the newer 2GIG GC2e System. You will not be able to apply this update to an original 2GIG GC2. Of course, you can always upgrade to the newer GC2e if you really want the update!

As far as new functionality is concerned, Firmware Update 1.23 has a few things to offer. The biggest addition is the new ability to use the 2GIG IMAGE3 Image Sensor (ADC-IS-300-LP) with the 2GIG GC2e System. Traditionally, this image sensor was only compatible with the 2GIG GC3 and 2GIG GC3e. But now you can use it with the GC2e as well. Another big aspect of Firmware Update 1.23 is that it includes various enhancements and upgrades for the 2GIG TS1 Touchscreen Keypad when used with the 2GIG GC2e System.

It is important to note that the TS1 Keypad, as well as any image sensor used with the 2GIG GC2e, will require that the panel has a 2GIG XCVR2-345 Transceiver Module installed. This add-on allows the 2GIG GC2e to support the 2-way communication needed to interface with the TS1 Keypad and image sensor units. However, adding a 2GIG XCVR2-345 Transceiver Module to a 2GIG GC2e will remove the panel's ability to interface with 2GIG eSeries Encrypted Sensors. Instead, only non-encrypted 345 MHz sensors, such as 1-way Honeywell 5800 Series Sensors and 2GIG 345 MHz Sensors, will be supported.

According to 2GIG, an update patch for the 2GIG XCVR2-345 will soon be made available to allow the GC2e System to simultaneously support encrypted 2GIG eSeries Sensors, as well as compatible 2-way devices like image sensors and the TS1 Keypad. At the time of this writing, the update patch is not yet available. However, we will provide an update once more information is made available.

Other than that, any new additions from 2GIG GC2e Firmware Update 1.23 are relatively minor. The only other new function is the ability to program 6-digit user codes for the panel and compatible Z-Wave door locks. And like most firmware updates, GC2e Version 1.23 will provide general stability fixes and improvements in performance. Therefore, we recommend that all 2GIG GC2e owners download the update at their earliest convenience.

The easiest way to receive Firmware Update 1.23 is to have it pushed down to the panel from Alarm.com. You can contact your monitoring provider to receive the update. If you are monitored by Alarm Grid, you can email us at support@alarmgrid.com to request the update. You should have your GC2e System powered on an connected with the Alarm.com servers. Since the GC2e does not support IP connectivity and can only connect with Alarm.com across cellular, a small fee will be required to push the update from ADC. This charge will be applied to your next monitoring bill.

Of course, you can also provide the update locally using the 2GIG UPCBL2 Firmware Updater Cable or the 2GIG UPDV Easy Updater Tool. If you are monitored by us and have questions about updating your monitored GC2e locally, or if you have questions about the update in general, please contact us at the same email, support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , , , , , , ,

Comments


Posted By

Back in mid-March, our headquarters shut down due to health & safety concerns from COVID-19. The vast majority of our support, planning, and content teams transitioned to working from home. Well today marks a big step forward, as our headquarters has fully reopened with everyone returning!

Alarm grid inside security stickers

As you may recall, we did a partial reopening last month, with our management and content staff returning to the office. Meanwhile, our support technicians and security system planners continued diligently working from home. But today represents the final step of our transition back, as the rest of our team will return to the office and resume business as usual.

We understand that many American businesses have struggled making a safe and efficient transition during this once-in-a-lifetime pandemic. However, we are thrilled to say that Alarm Grid handled this transition beautifully, with minimal disruption and inconvenience. Our team continued providing the best support in the industry to protect homes and businesses of all kinds. We are very proud of our entire staff for the role they played in making this possible.

Now that we are all back in the office, we highly doubt that you (the end user) will notice anything different. We will continue answering phones and emails just like we have been while we were working from home. The only difference is that we will be wearing proper office attire instead of our pajamas. And hopefully, we'll have some more videos ready for you soon, with some familiar faces returning!

The COVID-19 Pandemic has really been an eye-opening for all of us. But we feel extremely fortunate and grateful that Alarm Grid was able to push full-steam ahead without missing a beat. We even helped many homeowners, who were bored to tears hanging around their houses, finally set up their alarm panels that they had been putting off installing. And you can bet they were surprised to learn it was super easy. See, there are positives in every situation!

If you want to join the thousands who have already taken control of their security systems with DIY monitoring from Alarm Grid, or if you are an existing customer with questions about your system, please reach out to us by emailing support@alarmgrid.com. Our team (now back in the office) checks email from 9am to 8pm ET M-F. You may also call us at (888) 818-7728 during those same business hours. We look forward to hearing from you!

Tags: , , ,

Comments


Posted By

Resideo (formerly Honeywell) has made a change to Total Connect 2.0 that now prevents Sensor Activity for motion sensors from being displayed in the Activity Log. The purpose of this change is to prevent the TC2 Activity Log from being flooded with "Sensor Open" events from motions.


If you aren't aware, the Activity Log on Total Connect 2.0 shows various activity affecting a Honeywell Security System. This includes sensor open and close events. Previously, motion sensor activity (namely, the sensor detecting movement) could be displayed in this Activity Log. However, Resideo found that many users had setup activity logs for motion zones without realizing what the feature really did. They were therefore flooding their TC2 Activity with "Sensor Open" and "Sensor Close" events as they walked around their property in the disarmed state.

To curb this issue, Resideo has disabled the Sensor Activity toggle switch on Total Connect 2.0 for all motion detection sensors with the Response Type of Interior Follower. This makes it impossible to enable Sensor Activity logging for motion sensors with the Interior Follower Response Type, meaning that motion sensor activity will no longer be displayed in the activity log. In addition, the sensor will not be displayed on the TC2 security card when faulted. The user must access the Sensors List to see the faulted motion sensor zone.

Most users will likely not mind this, as they wouldn't want to have the activity logs for their systems constantly being flooded with motion sensor activity. And fortunately, there are a couple of workarounds for this issue if you do want to be alerted regarding motion sensor activity on a particular sensor. Arguably the easiest solution is to change the Response Type for a motion sensor from Interior Follower to Interior w/ Delay.

The similar Response Type of Interior w/ Delay does not have the same restriction regarding Activity Logs as Interior Follower. The only major change with Interior w/ Delay is that it will always trigger an Entry Delay countdown, rather than an immediate alarm if the motion sensor is the first zone faulted while the system is in an Armed Away state. For more information on Honeywell System Response Types, please see this helpful FAQ.

Another option if you just want to be notified regarding sensor activity is to manually create a notification for the Interior Follower Motion Sensor within Total Connect 2.0. Luckily, we recently made an FAQ that outlines this very process. It will teach you all about text and email notifications for Total Connect 2.0. If you want to take a look, you can check it out here.

If you are an Alarm Grid monitored customer and you need any additional help setting up your motion sensor for alerts, please reach out to us by emailing support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , , , , , ,

Comments


Posted By

We're here once again to remind you to upgrade the old 3G or CDMA cellular communicator for your alarm system to an LTE communicator! Once the associated cellular network is shut down, the old communicator will no longer work in any manner. This could leave your home or business vulnerable!

Honeywell lte l57v verizon lte cellular communicator for l5200 l

Security systems use internet and/or cellular communication to send out signals to central monitoring stations and/or interactive monitoring platforms like Total Connect 2.0 and Alarm.com. This is the very core principle of alarm monitoring. And if the associated communication network is shut down or fails, then alarm monitoring will become impossible.

Just like your phone, tablet, or computer, your alarm system cannot just magically send out signals. It needs equipment to accomplish this task. That equipment comes in the form of an alarm monitoring communicator. This is a piece of hardware either inside, or located nearby your alarm panel, much like what you would find inside of another electronic device that needs to communicate out and also receive incoming signals.

In the world of cellular communications, you have likely heard about the new 5G networks. These 5G networks represent the latest and greatest cellular technology available, and they are certainly going to change the game when it comes to mobile communication. But while service providers are working to develop new 5G infrastructure, they are also phasing out older technology. This includes the AT&T 3G Network and the Verizon CDMA Network.

If you have a system with a cellular communicator that works across a 3G network, such as the aforementioned AT&T 3G and Verizon CDMA Networks, then time is running out for you to upgrade. While we cannot provide an exact date of shut down, we can confirm that it is due to occur sometime in 2022.

Now, you might be thinking, "Well gee, 2022 is a long way away. I'll just wait until then." And really, we can't force you to upgrade now. We have already promised to continue supporting older communicators for as long as possible. But if you have the means to buy a new cellular communicator and keep your existing system running, then we urge you, as professionals, to make the jump sooner rather than later.

Time is moving quickly, and we can all but guarantee you that some people will not get the memo, and they will get left behind. We understand. For many people, a security system is not something that is on their minds regularly. Historically, this has been a piece of hardware that you hide away somewhere, while only interacting with a wired keypad. But don't take this deadline lightly. Make the jump sooner rather than later, and save yourself the trouble.

We are also often asked by people upgrading from 3G or CDMA which type of communicator they should get. The answer to that is an LTE communicator. LTE is the direct successor to 3G and CDMA. If you have heard the term "4G LTE", that's where LTE comes from. There have been LTE communicators available for security systems for a few years now. They work great, and they can keep a system monitored well into the very distant future.

You might be wondering why we aren't recommending a 5G alarm monitoring communicator. The truth is that 5G technology is still so new that there aren't really any 5G communicators available quite yet. We are sure that we will have some 5G communicators available to sell and promote in the near future. But for right now, LTE is the best available. And since LTE already provides fast speeds, there really won't be much difference for a security system.

Another common concern we encounter is that end users are fearful that LTE will also one day become obsolete. Our response to this concern is that LTE will most likely remain active and in place for many, many years, even decades into the future. The term LTE itself even stands for "Long Term Evolution". Cellular service providers envision 5G as the primary network of the future, with LTE infrastructure being kept in service as a reliable backup.

It's important to understand that building a new nationwide cellular network is not cheap. Every cellular service provider is spending billions to build the necessary infrastructure. To them, this is not a joke or a game. The 5G networks are being built to last. They enable the remarkably fast speeds needed to support future technology. The idea here is that they are spending huge amounts of money now so that they do not need to build new networks later.

And while 5G cellular networks are the technology of the future, the current LTE networks are also not going anywhere anytime soon. Why? They are designed to serve as backup options once 5G is fully in place. This is much like the current 3G and CDMA networks. They are a backup to the current LTE networks. If you have ever noticed that your LTE phone is also capable of using 3G, that is why. It's in case LTE is ever unavailable for some reason.

The difference with 5G is that, once in place, it is going to be the premier option for a very, very long time. The very idea of a supposed "6G network" isn't really even fathomable at the moment. We're likely talking decades from now. What you can expect in the near future is that 5G will become the primary technology, while LTE will be kept in-service as a backup.

And again, we hear some more cries from people, "Well, I'll just wait for a 5G communicator to come out." The truth is that with alarm systems, the difference between LTE and 5G really won't matter all that much. Security systems do not transmit large amounts of data. Yes, 5G might make some automation commands a hair faster. But LTE can already handle this quite well. And it's very possible that 5G communicators might not be ready before the 3G sunset.

Long story short, you should upgrade to LTE as soon as you can if you intend on using cellular communication with your security system. Remember that cellular service is much more reliable than WIFI connectivity. Even in the year 2020, internet outages are relatively common. They likely always will be. That is why users are willing to pay a premium for cellular monitoring service. Cellular all but ensures your system will always stay connected.

While your 3G or CDMA communicator might be working great right now (as it always has been), you will wake up one day (in 2022) only to find a scary "Comm Fail" message with no quick solution. And if you are cell-only, your panel will be offline, and your home or business will be vulnerable. Don't let that happen. Just make the jump to LTE as soon as you can.

Alarm Grid offers LTE cellular communicators for many types of alarm systems. We can help you get exactly what you need so your transition is as seamless as possible. As of this writing, there won't be any increase in your monthly bill. You will pay exactly the same monthly fee for cellular monitoring service using a new LTE communicator as what you pay with a 3G or CDMA communicator now. You only need to buy the new LTE module. That's it.

And if you're worried about needing to install your new LTE communicator, fear not! These devices are super easy to install. And if you're monitored by Alarm Grid, we will be more than happy to help you through the installation process. That's our job. Every day, we encounter new and inexperienced users and help them monitor their homes and businesses. And that includes keeping existing systems running. We love what we do, and we're happy to help.

Maybe you aren't sure which LTE communicator you need for your system? Hey, we totally understand! It's not like you're completely obsessed with this stuff (like we are). Just shoot us an email with a picture of your panel, and we can help you explore your options. If you can get us a picture of the panel's inside with its current communicator, then that's even better!

Like always, the best email to reach us is support@alarmgrid.com. We'd love to hear from you, whether you're an existing Alarm Grid customer, or if you're looking for the very best in DIY security. Maybe you would prefer to talk on the phone? That's cool too. Our number is (888) 818-7728, and we happily answer phones from 9am to 8pm ET Monday thru Friday.

Our goal is to make the 3G and CDMA sunset as easy and as seamless for our customers (and future customers) as possible. The time to take action is now. We can help you get what you need so that you and the people around you stay safe and protected. The 3G sunset is serious, and we don't want you to get left behind. Please, upgrade now. We are grateful to have you as a member of the Alarm Grid family, and we look forward to hearing from you.

Tags: , , , , , , , , , , , , , , , ,

Comments


Posted By

We have learned that DSC PowerSeries NEO Systems and the Alarm.com ADC-CSVR126 Commercial Stream Video Recorder have new updates available. Both updates are quite minor. The PowerSeries NEO update (Version 1.36) can be requested from ADC. The ADC-CSVR126 update will be pushed automatically.


You may recall last week that there was an update for PowerSeries NEO Communicators. Well this one is for the NEO panel itself. It includes a minor fix related to the operation of interconnected smoke and heat detectors and their visual verification feature. Alarm Grid customers can contact us to push the upgrade from Alarm.com. If the update is sent across cellular, then a small fee may be charged by Alarm.com, and will be applied to your next bill.

As for the Alarm.com ADC-CSVR126 Commercial Stream Video Recorder, its new update merely updates the certificates the device uses with the Alarm.com platform. End users should not notice any change in the device's performance. Updates will be pushed down automatically over time, but you can also have the update pushed down manually if desired. No charge is required to do so. For reference, the new firmware is Firmware V4.1.10.190628.

The best way for an Alarm Grid customer to request one of these updates is to email support@alarmgrid.com. We check email from 9am to 8pm ET M-F. And if you are interested in becoming an Alarm Grid customer with access to Alarm.com, please check out our monitoring page We look forward to hearing from you!

Tags: , , , , , , , , , , ,

Comments


Posted By

Today marks the first day for many of us at Alarm Grid in returning to our headquarters! After working from home for the past couple of months, we are eager to come back. We are returning in waves, so not everyone will be back at once. This is due to new health and safety requirements.

Alarm grid inside security stickers

Unfortunately, our support technicians and our planners won't be returning to the office for a few more weeks. This will allow us to better-conform with CDC guidelines. And as per new occupational safety requirements, we have already outfitted our headquarters with some upgrades to encourage social distancing. We intend on being completely safe and cautious with our transition back.

With our technicians and planners continuing to work from home, nothing will change in terms of your end user experience. Any orders will continue to be sent out by our shipping team like normal. Just keep in mind that some products may be backordered. If you want to make sure that an item is in stock, just contact us, and we'll be happy to check.

We can say that since our content team is returning, we will have some long-awaited videos being uploaded soon! Our usual video stars won't be returning right away, so you'll have to settle for a few of myself. We think our regular guys will be back soon though!

The COVID-19 pandemic has been tough on everyone, us included. But we are proud to say that we have made an excellent transition to working from home. And now, we're excited to get back to our usual spot!

If you would like to learn more about Alarm Grid or sign-up for monitoring, the best way to contact us is by email at support@alarmgrid.com. If you want to reach us by phone it's (888) 818-7728. We operate business hours from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , , , , ,

Comments


Posted By

Just a month after their last update was released, Alarm.com is back again, this time with mobile app version 4.13 for both Android and iOS. The new version is expected to be made available for free download in the coming days from both the Google Play Store and the Apple App Store.


Alarm.com Mobile App Version 4.13 includes two new features. The first is Trouble Condition Help. This provides end users with assistance in addressing system trouble conditions, such as a low battery or a loss of RF supervision. This new feature has also been made available for use in the Alarm.com website.

The other feature is called System Search, and it allows end users with ten (10) or more Alarm.com Security Systems on a single account to search for specific system names from a system selector found on the side menu of the app. This will likely prove to be very useful and convenient for those using many systems with the Alarm.com platform.

Additionally, 4.13 should also include general stability fixes and performance improvements. It is advised that all Alarm.com users update the app as soon a possible once it is made available. Android users will be able to download Version 4.13 for free from the Google Play Store, while iOS users will find their free download in the Apple App Store.

Alarm Grid customers with questions about the update should email us at support@alarmgri.com. That email is also a great way to contact us if you are looking to start monitoring service for use with Alarm.com. Keep in mind that our business hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you soon!

Tags: , , , , , , , , , , , , , , ,

Comments


Posted By

Even though our team is still working from home, we will not be doing so on Monday, May 25, 2020. That is because our business will be closed in observance of Memorial Day. We will reopen on Tuesday. We appreciate your understanding, and we apologize for any resulting inconvenience.

Alarm grid inside security stickers

Due to our closure, we will not be responding to any emails, answering our phones, or shipping out any orders. We will resume these operations on Tuesday, May 26, 2020. We know that you would love to work on your security system or sign-up for monitoring service on Memorial Day, but instead, why not get out and try to enjoy the holiday? Make sure to stay safe out there!

Alarm Grid honors those who made the ultimate sacrifice while serving in the military. We would also like to recognize those who are currently serving, as well as all the Veterans who did their part in keeping our country safe. We sincerely thank you for your commitment, sacrifices, and service.

If you have a security question that you just can't get out of your head, please email us at support@alarmgrid.com. We will do our best to answer your question as soon as possible after we return on Tuesday. Remember that our regular business hours are from 9am to 8pm ET M-F. We look forward to hearing from you.

Tags: , , , , ,

Comments


Posted By

Alarm.com will soon be pushing automatic firmware updates to all their doorbell camera devices. This includes the round ADC-VDB101 and ADC-VDB102, as well as the slim line ADC-VDB105 and ADC-VDB106. No action is needed by end users, and no major interruption in service should occur.

Alarm dot com adc vdb101 round hd video doorbell aluminum
Alarm dot com adc vdb105 slim hd video doorbell silver

According to Alarm.com, the upcoming firmware update will provide enhanced monitoring and control for their video doorbell camera devices. The update process is fully automated, and end users will not need to take any action. Both the round and slim line models will receive the update.

In order to receive the update, your Alarm.com Doorbell Camera must be online and connected with the Alarm.com servers. We expect that Alarm.com will push the same update on multiple occasions over the next week. Even if your doorbell camera is not online to receive the update from the initial push-down, there should be additional push-downs to ensure that your device is updated.

We recommend making sure that your Alarm.com Video Doorbell is online and working properly so that the impending update can go through successfully. Alarm Grid monitored customers who have questions about the update or require assistance using their video doorbell should email our team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , , , , ,

Comments


Posted By

Alarm.com has recently announced that they will soon be dropping support for the Internet Explorer 11 web browser. The new change is being made to improve the overall experience for Alarm.com end users. Alarm.com recommends using a supported web browser or the Alarm.com Mobile App.


Beginning on Tuesday, May 26, 2020, Alarm.com will display a pop-up message to anyone who logs in using Internet Explorer 11. The message will let them know to switch to a supported web browser. The user will then be able to use Alarm.com like normal. But a month later in late June, Alarm.com will stop supporting IE11 entirely. Anyone who tries to login using IE11 will be denied.

According to Alarm.com, the best web browsers to use with their platform are the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you already use one of these web browsers, then you should have no problems using Alarm.com. Just make sure that you are running the latest version and make an upgrade if necessary.

If you have any questions about this change for Alarm.com, or if you are interested in starting monitoring service for use with Alarm.com, please email us at support@alarmgrid.com. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you and helping you get the most out of Alarm.com.

Tags: , , , , , , , , , , , , , , , , ,

Comments