Happy Independence Day From The Alarm Grid Family!

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This year with the holiday falling on Thursday, Alarm Grid will be closed on both Thursday July 4th and Friday July 5th. This break allows our team members to rest and spend time with their families. We'll be back refreshed on Monday, July 8th ready to help you protect your home or business!

For existing Alarm Grid customers, this means that technical support and account activation will be unavailable during the holiday. However, our central station partners are available around the clock to process any alarm signals. If you need to cancel an alarm or put your system on test, you will do those things as you normally would.

If you reside in the US and need to contact the central monitoring station to cancel an accidental alarm, verify a signal, or put your system on test you can contact Criticom Monitoring Services (CMS) by dialing (888) 818-7728 and choosing Option [9].

Canadian customers with the same central station needs can contact Rapid Response at (800) 932-3822. Remember, any time you call either monitoring station, you will be asked for your name, address, and your false alarm password. Providing incorrect information when asked will result in the dispatch of authorities.

If you need to make changes to your account or you have technical support questions monitoring station operators can't help you with those inquiries. Instead, email us at support@alarmgrid.com. Provide as many details as possible about the request or issue. Remember, if you're requesting account changes we'll need your false alarm password or the last four (4) digits of the credit card number we have on file for billing before we can make those changes. Providing this in your initial request will make the process go more quickly.

With hot, dry conditions in some areas, be cautious when using fireworks. Ensure you have proper extinguishing methods available in the event of a fire. Most large scale fireworks displays take place over a large body of water so that accidental fires are avoided.

Also remember that fireworks are likely to scare both pets and wild animals. Many young animals get separated from their mothers at this time of year. If you encounter a seemingly abandoned wild animal baby, contact your local wildlife rescue and follow their recommendations. The Humane Society has a listing of wildlife rehabbers by state.

We hope everyone enjoys a chance to relax this holiday weekend. However, we recognize many will be working. A big thank you to central station operators, wait staff, hospital staff, police, fire, EMS personnel, and anyone else working this holiday. We appreciate your dedication!

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