News Posts

No more hunting through your Alarm.com app activity screen, trying to piece together the reason for an alarm on your system. Alarm Recap, a new feature from Alarm.com, summarizes all events occurring just before, during, and after an alarm. Giving you a complete recap with a single glance.

To see this new feature, you must have an Alarm.com account and iOS app version 5.9.7+ or Android app 5.7.6+. This feature has been slowly rolling out over the past couple of weeks, so if you're on the latest version and don't see it yet, don't worry, it's coming. The alarm recap becomes available on the app Home screen ten (10) minutes after the alarm's conclusion (i.e. post disarm).

Each recap covers activity and video from five (5) minutes before the alarm, events that occur during the alarm, and events up to three (3) minutes after the alarm. While most alarm types trigger a recap, in-app property panic alarms and water monitoring events are not included.

Alarm Recap: What You'll See

• The Sensor/Event that triggered the alarm.
• Relevant video footage (i.e., People, Vehicle, Animal, etc.)
• Recent activity leading up to, and during, the alarm.
• The user that disarmed after the alarm.
• Monitoring station events.
• Tamper or Malfunction Events.

Alarm Recap: Who Can View

All logins with the ability to view Activity have access to the alarm recap. This includes users with Master, Full Control, Read-Only, and Custom logins with the attribute for Activity enabled. Additionally, Master, Full Control, and Custom logins that can arm/disarm remotely can also provide feedback on Alarm Recap. This feedback is used to make improvements to Alarm.com features.

Alarm Recap: How To View

When you log into the app, the alarm recap is available from the Home Dashboard screen. You can also reach it by choosing Activity from the menu options at the bottom of the screen. From the activity screen tap the alarm event row, then tap Alarm Recap.

Alarm Recap: Other Details

If you have a partitioned system, the alarm recap will include each partition that reported an alarm. For commercial accounts with multiple locations, the alarm recap can be viewed from the individual business system's location rather than from the Enterprise Group level.

If multiple alarms occur in a 24 hour period, only the most recent alarm will be shown in the alarm recap. Information for prior alarms can be viewed from the Activity screen. The alarm recap is only available after the alarm has been cleared (the system disarmed). You won't see it during an active alarm.

The Alarm Recap feature is a game-changer when it comes to understanding what's happening with your security system. No more guessing or scrolling endlessly through activity logs!

This new feature gives you a clear, concise summary of alarm events, delivering crucial information like triggering sensors, relevant video, and who disarmed the system, all in one easy-to-digest view. It’s designed to save you time and give you peace of mind by providing immediate clarity when an alarm occurs.

Get the Full Picture with Video

To truly unlock the power of Alarm Recap and see exactly what triggered an alarm, we highly recommend adding Alarm.com's video monitoring to your system. Without video, you'll still get a great summary of events, but with it, you'll literally see the complete picture, allowing you to quickly verify incidents and take appropriate action.

Alarm.com has a tremendous suite of video cameras and peripherals. If you have a scenario, they likely have a camera that will work perfectly in it. Alarm Grid offers video monitoring with security in our Platinum Plans (Self or Full). We also offer stand-alone video monitoring, though you won't get an Alarm Recap with a video-only plan.

Qolsys IQ4 software version 4.6.1 is set to drop on June 9, and it's a BIG update. From support for PowerG+, including the new PowerG+/Z-Wave touchscreen door lock, to the all-new water tile, we're going to discuss what you can expect from this huge software update. Come, let's get into it!

The plan is for this software to be posted on June 9, 2025. That could change, but I would be surprised if it does. That doesn't mean that you'll be able to go to Menu > Settings > Advanced Settings > Installer or Dealer Code (1111, 2222 respectively, by default) > Upgrade Software > Upgrade Using Network and the panel will go out there and find 4.6.1 and install it.

When a new version is released, particularly a large one like this, it's usually only available by entering a Patch Tag at the panel, or by pushing it over-the-air through Alarm.com. This kind of slow rollout allows the update to be further vetted, making sure there are no previously unnoticed issues that need to be corrected. After the software has been out for a little while, it will be available for a blind upgrade, as described in the previous paragraph.

New Features in 4.6.1

Support for PowerG+ Devices and Features:

The following new PowerG+ sensors will be supported. This link has product images and links. The links below are for the specification sheets:

• PGP9303 - Vanishing Door/Window Sensor
• PGP9945E - Door/Window Sensor with Aux Input
• PGP9914 - Indoor PIR
• PGP9922 - Glass Break Sensor
• PGP9920 - Repeater
• PGP9934P - Indoor Cam PIR
• PGP9976 - Smoke Detector
• PGP9986 - Water Tile
• PGPIOX - PowerG+ Input/Output Module (PGM)
• PowerG+ 3-Way Switch and Dimmer

In addition to the list of newly supported devices, there are also features associated with PowerG+ that will only be supported in 4.6.1+. One such feature is Dealer Lockdown, which allows an alarm dealer to lock a PowerG+ sensor to their unique dealer code. This prevents another dealer from simply taking and reusing that sensor with a different panel. While this offers a significant level of control for traditional security companies, it doesn't really affect Alarm Grid customers.

Another addition for PowerG+ devices is battery level reporting to Alarm.com. This feature allows alarm dealers to view the battery status of all PowerG+ sensors on a system at a glance. This insight enables dealers to efficiently schedule service calls, replacing multiple low batteries in a single visit rather than making separate trips for each individual alert. This is a powerful operational benefit for traditional alarm companies, streamlining their maintenance processes.

Alarm Grid customers probably won't notice this feature, unless they're working with tech support on an issue for a PowerG sensor. Customers can always view battery status for compatible PowerG devices through the panel by going to "System Tests > PowerG Test" in the "Advanced Settings" menu. You can access this option using the Installer Code/Dealer Code/Master Code (1111, 2222, 1234, respectively, by default).

And finally, support for a maintenance warning for the new PGP9976 Smoke Detector is added in Software 4.6.1. Photoelectric smoke detectors have a sensing chamber with a photo sensor. Generally speaking, when smoke enters the chamber, it causes light to refract, hitting the photo sensor and causing an alarm. Over time, dust, dirt, cobwebs, and other debris can get into the sensing chamber, causing false alarms. The smoke detector can sense when this is happening and notify the panel, letting you know you need to clean the sensing chamber.

Additional New Features (Not Associated with PowerG+):

• Video Events to Panel: Analytic video event thumbnails, and annunciation of these events, can now be displayed on, and announced by, the IQ Panel 4 and IQ4 Hub. This means, based on your settings, you can receive an audible/visual notification with an image thumbnail directly on the panel. You'll be able to tell immediately if it's a person, a package drop-off, an animal, etc. based on the type of camera and the analytics rule configuration.
• Ambient Temperature Display: Now, the Dealer, Installer, or Admin user can select up to two (2) compatible PowerG/PowerG+ devices to show their ambient temperature on the Panel UI and Weather Clock.
• Silent Disarming: Now, when the system is armed Stay, users will see a "Silent Disarming" option on the panel UI. So, when you come home after working the night shift, you can enter and disarm without disturbing those who are still asleep.
• Mute Life-Safety Trouble Sounds: An option has been added to allow life-safety trouble sounds to be muted while the panel is in NightTime mode. Once the panel returns to regular operation, the trouble sounds will be annunciated.
• Support for Dark Mode on IQ Remote PG: Configurable per remote touchscreen. Hopefully, the option to have the panel and touchscreens follow Sunset/Sunrise and switch automatically will be in a future release.
• Adjust the order of Devices in the Lighting Screen: Users with a long list of automated lighting devices can now drag the most commonly used devices to the top of the list. This prevents having to scroll and search for them each time you want to control them manually.
• User Bypass Attribute: When creating a user code via the panel user interface, you can now select whether or not this user is allowed to bypass zones in order to arm. This feature requires that "Secure Arming" be enabled. Secure arming disables quick arming and requires a user code for every arming.
• Ecobee Thermostat Support: Ecobee thermostats that work with Alarm.com can now also be seen/controlled through the IQ panel UI.

This isn't everything included in this build, but it highlights what I believe are some of the more exciting additions. When the release notes become available, we'll post them to the site and update this post. There are a few bug fixes, and minor updates as well. The shade icon has been updated. The user interface for dimming lights has been improved. The Z-Wave firmware for the panel is updated from V7.15 to V7.18, improving performance for large networks.

This will be the base build for the new Qolsys IQ Panel 5 lineup, which will debut some time later in the year. Following the format set forth by the IQ4 lineup, there will be a Qolsys IQ5NS, IQ5 Hub, and IQ Panel 5, adhering to the "Good, Better, Best" philosophy. We'll have more on these new panels as information seeps out.

Spring is here and today we observe Memorial Day. What started in the late 1800s as Decoration Day, a time to honor fallen Civil War soldiers, has transformed over the years. In 1968, President Lyndon Johnson declared the last Monday in May to be Memorial Day by signing the Uniform Holiday Act.

The Alarm Grid offices will be closed in observance of Memorial Day on Monday May 26, 2025. We won't be answering calls for technical support or activating new accounts. This is an opportunity for our dedicated staff to relax and enjoy time with their families. Working in security can be stressful and everyone needs a break from time to time!

We'll be back in the office on Tuesday, May 27, 2025 for our regular support hours (9:00 AM - 8:00 PM Eastern Time). If you have an inquiry over the holiday weekend, feel free to email us at support@alarmgrid.com. We'll prioritize support emails on Tuesday and get back to you as quickly as possible. Please be patient while we respond to all requests.

If you have full central station monitoring with Alarm Grid know that our central station partners, Criticom Monitoring Services (United States customers) and Rapid Response (Canadian customers) are available at all times. If you need to verify or cancel an alarm, or put your system or a sensor on test, you can contact them. You can reach Rapid Response at (800) 932-3822.

Customers in the U.S. can call (888) 818-7728 and choose Option [9] at the prompt. This will send you directly to Criticom Monitoring Services (CMS). Regardless which monitoring station you call, you will need to be ready with your name, address, and false alarm password. Be sure it's the false alarm password that you provide to the operator. Not the duress password and not an incorrect password. Providing the wrong information will result in a dispatch of the authorities.

If you need to make changes to your account, change the way an alarm is treated, update your zone list, change your false alarm password, or have any other "housekeeping" tasks for your system, the monitoring station can't help you with those You can either email the request, which is preferred, or you can wait and call when we're back in the office.

What started as a way to honor fallen Civil War soldiers now extends to all who died in U.S. conflicts. I remember calling my father on Memorial Day to thank him for his service. He told me I had the wrong day, that was for Veteran's Day. I knew, I just wanted an extra opportunity to thank him for coming home. Today, we especially honor those who were not so fortunate, and their families.

The impressive DSC PowerG+ lineup is coming soon, offering a suite of powerful new features. You can soon access convenient over-the-air firmware updates, live battery level reporting, and easy system pairing. Completing this update, the entire lineup will feature a unified, modern look.

One thing that won't change with PowerG+ is the staggering transmission range you can expect from each sensor. Both PowerG and PowerG+ offer a reliable transmitting range of up to 1.24 miles or 1.99 km! It is unlikely you'll need a repeater with these sensors, but if you do, a PowerG+ repeater is available.

In many cases, you may not need a repeater, but the installation of a repeater could save money on sensor batteries. That's because like PowerG, the PowerG+ sensors use adaptive transmission. That means the sensor communicates with the receiver to determine what the minimum necessary transmitting power is to reach it. By determining and then using this minimum required transmission strength, the sensor conserves battery power.

PowerG+ Sensors

Here we'll list all the PowerG+ Sensors we know about currently, and provide a brief description of each. Something all PowerG+ sensors have in common is backward compatibility, or what they call "fallback mode". What this means is that any panel that supports PowerG will work with these sensors.

However, in the Qolsys IQ Panel 4 lineup, for example, the panel will need to be on software version 4.6.0 to fully support all of the PowerG+ added features, such as battery level reporting and over-the-air firmware updates.

DSC PGP9303 - Vanishing Door/Window Sensor

Say goodbye to frustrating installation with the new DSC PGP9303 Vanishing Door/Window Sensor. This slim contact comes with a brilliantly designed, full-length magnet that matches the sensor's height. No longer do you need to pinpoint the sweet spot for magnet placement; just ensure the magnet is anywhere along the correct side of the sensor for consistent and reliable operation.

The PGP9303 comes in white, but replacement plastic shells are available in black, grey, and brown. The colored plastics will likely be sold in quantities of five (5) or ten (10) per SKU. The details on that are not yet available. Either way, once you receive the colored plastic, just pop the printed circuit board and the magnet out of their white plastic shells and pop them into the replacements. Then mount using either screws or two-sided foam tape.

Quick Specs:

• Battery Type: 3 V Lithium CR2450 Panasonic, Duracell, or GP battery only.
• Dimensions: 2.7" x 1.2" x 0.5" (68 mm x 31 mm x 12 mm)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) UL verified temp range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz

PGP9303 Magnet Gap Spacing Details:

DSC PGP9945E Door/Window Contact with Aux Input

The DSC PGP9945E sensor is a versatile door/window contact featuring an auxiliary wired zone input. This smart design allows you to secure two separate openings with a single transmitter, maximizing efficiency. While not as ultra-slim as the PGP9303, this device maintains a small form factor and boasts the same impressive transmitting range.

Like the PGP9303, the PGP9945E comes in white, but color plastic replacements can be ordered in black, gray, or brown. Both the sensor and the magnet plastic can be replaced with the color option of your choice. The full-size magnet also simplifies magnet placement during installation.

The auxiliary wired input can be configured for normally open, normally closed, single end-of-line, double end-of-line, or triple end-of-line resistor supervision.The resistor value used is 5.6 KΩ.

In addition to securing multiple points, the PGP9945E is equipped with ambient temperature sensing capabilities. Although Qolsys and Alarm.com have not yet detailed their plans for this data, it could potentially be used to inform and optimize your building's climate control system, allowing for more precise automation based on real-time temperature readings from various points.

Quick Specs:

• Battery Type: 3 V Lithium CR123A GP battery only.
• Battery life: 8 years with typical use at room temperature.
• Dimensions: 3.5" x 1.5" x 1.2" (89 mm x 37 mm x 30 mm)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz
• Auxiliary Input Wire Length Limit: 32.8' (10 m) using 22 AWG.

PGP9945E Magnet Gap Spacing Details:

DSC PGP9914 Indoor Motion PIR Detector

The DSC PGP9914 PowerG+ Indoor Motion PIR sensor offers robust security detection with several advanced features. It boasts an expanded range, capable of detecting motion up to 39.3' (12m) away. The sensor incorporates True Motion Recognition™, an advanced algorithm that helps differentiate between actual intruder movement and other potential disturbances, like curtains being moved by air currents, significantly reducing false alarms.

For households with pets, the PGP9914 includes optional built-in pet immunity, which can prevent false alarms caused by animals weighing up to 85 pounds (38 kg). Sensor management is simplified through battery level reporting and over-the-air updates to add features and provide issue resolution. Additionally, installation is made easy with features like battery pull tabs and QR codes instead of an enrollment button. Some PowerG sensors offered this simplified enrollment, but all PowerG+ sensors have it.

Quick Specs:

• Battery Type: 3 V Lithium CR123A Panasonic, Duracell, and GP only.
• Battery life: 6 to 8 years with typical use at room temperature.
• Dimensions: 3.4" x 2.5" x 1.6" (86 mm x 63 mm x 40 mm)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz
• Maximum Coverage Area: 39' (12 m) 90°.
• Pet Immunity Limit: Up to 85 Lbs (38 kg).

DSC PGP9934P Indoor PIR Cam

The DSC PGP9934P PowerG+ Indoor PIR Cam is the next generation in motion detection. This device combines advanced PIR capabilities with powerful visual verification, delivering improved, high-resolution color images and video clips viewable in real time via the Alarm.com app. It offers fast alarm verification, allowing users to receive real-time visual alarm confirmation upon motion detection.

The extended camera range covers up to 40' (12m) in daylight and 33' (10m) in darkness, ensuring optimal room coverage. For motion detection, it provides 40' x 40' (12m x 12m) coverage at a 90° angle, with optional built-in pet immunity to reduce false alarms caused by pets.

Quick Specs:

• Battery Type: (2) 3 V Lithium CR123A
• Battery life: 5 years with typical use at room temperature.
• Recommended Mounting Height:
  • 6' - 8' (1.8m - 2.4m) - Non pet-tolerant
  • 6' - 7' (1.8m - 2.1m) - Pet-tolerant
• Dimensions: 4.9" x 2.5" x 24" (125 mm x 63 mm x 60 mm)
• Operating Temperature: 14°F - 122°F (-10°C - +50°C)
• Frequency Band: 912 MHz - 919 MHz
• Maximum Coverage Area: 40' x 40' (12m x 12m)/90°.
• Camera Type: CMOS
• Camera Range: 40' (12m) in Daytime, 33' (10m) in Complete Darkness
• Color & Resolution (Color and B&W):
  • QVGA: (320 x 240 pixels)
  • QQVGA: (160 x 120 pixels)
  • HD: (1280 × 720 pixels, Peek-In only)
  • VGA: (640 x 480 pixels)
• Frame Rate: Up to 2 frames per second
• Camera Angle: 90° Wide Angle
• Camera Response: Instant capture functionality

DSC PGP9922 Glass Break Detector

Safeguarding your windows and glass doors is essential, and the DSC PGP9922 PowerG+ Glass Break Detector delivers advanced, reliable detection for your home or business. This detector offers an impressive glass break detection range of up to 25' (7.6m), or 20 feet (6m) depending on the size of the protected glass. Beyond its robust performance, it features a modern design that seamlessly integrates into any aesthetic without compromising security.

Installation is remarkably easy, thanks to convenient battery pull tabs and QR codes for quick device enrollment. For ongoing management, the detector supports over-the-air updates for remote sensor upgrades and provides battery life reporting allowing you and your alarm dealer to monitor sensor battery levels. Best of all, the PG9922 comes fully calibrated, eliminating the need for manual adjustments during installation.

Arguably the best feature of this new glass break detector is its appearance. In the past, consumers have often prioritized motion detectors over glass break detectors, in spite of the fact that a glass break sensor can prevent a break in while a motion detector is usually engaged only after an intrusion has occurred. I believe one reason for that is that glass break sensors have historically been...well, ugly. The DSC PGP9922 aims to change that.

Quick Specs:

• Battery Type: (2) 3 V Lithium CR123A, GP or Panasonic only
• Battery life: 5 years with typical use at room temperature (77°F (25°C) Note: Not evaluated by UL/ULC).
• Minimum Distance from Glass: 5' (1.5m)
• Dimensions: 4.2" x 2.7" x 1.2" (107.5mm x 69mm x 30mm)
• Operating Temperature: 14°F - 120°F (-10°C - +48.8°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz
• Max Detection Range:
  • 25' (7.6m) For Glass that is a Minimum of 15 3/4" x 15 3/4" (40cm x 40cm)
  • 20' (6m) For Glass between 12" x 12" (30cm x 30cm) to 15 3/4" x 15 3/4" (40cm x 40cm)
  • For UL/ULC the maximum verified range is 20' (6m).
• Glass Type: UL Tested on Plate, tempered, wired, laminated, covered, and sealed insulated.
• Glass Thickness (per UL tests):
  • Plate: 1/8" - 1/4" (3.2mm - 6.4mm)
  • Tempered: 1/8" - 1/4" (3.2mm - 6.4mm)
  • Wired: 1/4" (6.4mm)
  • Coated: 1/8" - 1/4" (3.2mm - 6.4mm)
  • Laminated: 1/4" (6.4mm)
  • Sealed Insulating: 1/8" - 1/4" (3.2mm - 6.4mm)
  • NOTE: Laminated and Sealed Insulating glass are protected only if both the inner and outer panes are broken.
• Room Size:
  • At least 10' x 10' (3m x 3m)
  • At most 40' x 40' (12m x 12m)

DSC PGP9986 PowerG+ Water Tile - Flood and Freeze Sensor

The DSC PGP9986 is a PowerG+ flood and freeze detector commonly referred to as the Water Tile. It can detect water leaks from sinks, dishwashers, washing machines, and any other area where water is used, but the floor should remain dry. It also has the option to alert you when the temperature drops, allowing you to prevent burst pipes.

The Water Tile can be used alone or with an external probe and/or sensing cable. Because the installation instructions are not yet available, it's unclear if both the external probe and the sensing cable can be used at the same time, but stay tuned to our product page for the full details.

Quick Specs:

• Power Supply: Battery.
• Battery Type: 2 x 3V Lithium CR2450 Panasonic, Duracell, or GP batteries only.
• Expected Battery Life: 5 years with typical use at room temperature 77°F (25°C).
• Ingress Protection (IP) Rating: IP65.
• Freeze Alert Temperature (Ambient): 41˚F (5˚C)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C)
• Dimensions (L x W x H): 2.6" x 2.6" x 0.43" (65 mm x 65 mm x 11 mm)

DSC PGP9920 PowerG+ Wireless Repeater

The DSC PGP9920 PowerG+ Wireless Repeater is installed in the field, usually at the edge of the PowerG receiver's range. It listens for PowerG and PowerG+ sensor transmissions. If it hears a transmission, it repeats it to ensure that it reaches the receiver. The PGP9920 has it's own power source, but like the alarm panel it works with, it also has a backup battery to provide 48 hours of standby power in the event of a power failure. This keeps your entire system up and running in the event of an extended power outage.

For supervision purposes, the PGP9920 is programmed into the panel as a zone. This allows the panel to supervise the repeater for power outages, low battery conditions, and tamper. The PGP9920 has both a cover and a back tamper. So, whether it's pulled off the wall, or the cover is removed, the alarm panel can signal a tamper condition.

As we mentioned before, PowerG and PowerG+ devices use adaptive transmission when communicating with the alarm system. This allows the sensor or repeater to use only as much power as is necessary to send a signal. This helps to conserve battery power, and is why these devices have such long battery life. For this reason, even when a repeater isn't necessary, it may be worthwhile to add one in particularly large installations to help conserve power.

Quick Specs:

• Power Supply: 100-240 VAC to 6V/1A DC For UL Listed product, 120 VAC, 60 Hz. Sure-Power type SW-060100A.
• Battery Type: Rechargeable. 3.6 V 2200 mAh Li-ion Q-LITE type ICR18650.
• Backup Battery Duration: At least 48 Hours, for UL Listed product 24 Hours.
• Dimensions: 7.1" x 7.1" x 1.9" (180mm x 180mm x 48mm)
• Operating Temperature: 32°F - 120°F (0°C - +49°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz

Most of these PowerG+ products are not yet available, with the exception of the DSC PGP9934P Indoor PIR Cam. Those are available right now! So, if you click on any of the other product links above, you'll see some crazy pricing. This is so that we can prepare for the products to go live, while discouraging anyone from attempting to order a product that's not yet available.

Once these products become available, we'll have another blog with that announcement and the actual pricing will go up on the page. We're just excited about this launch and want to make the full product descriptions available now, rather than waiting. Product availability will very likely coincide closely with the release of the 4.6.0 software update for the Qolsys IQ Panel 4 systems, so be on the lookout for that as well.

Update 6:46 PM 05/12/25: Per AlarmNet and Resideo, both Total Connect 2.0 and alarm communications are fully restored. This update isn't time stamped, so it's unclear exactly when services were restored. Alarm dealers may continue to see some issues in programming legacy devices and video-only accounts. PRO Series and VISTAH3 device programming is completely restored.

Original Post:

AlarmNet has alerted all dealers to an issue with their communicators that began at 8:15 AM today. They are investigating the issue and working diligently toward a solution. Preliminary investigation shows that this interruption is not the result of malicious activity or a security breach.

What You May See:

As a result of this issue, you may have seen a communicator failure message on your system. This could show up as a "Check 103" message, "Reporter Failure", and possibly others. You may also have noticed issues logging into Total Connect 2.0, or delays or failures in completing commands using TC2.

According to AlarmNet, they are seeing some system recovery with improvements in latency, etc. However, the AlarmNet network is still not at 100%, so if you notice an issue logging into Total Connect 2.0, or an issue with sluggish or failed command execution, this is why.

In the past, we've seen queued signals and notifications being delivered once communication is restored. This can present as a notification coming through that seems out of place. For example, you may receive a notification that your system was disarmed when you know that you armed it. This is just a disarm notification from a previous instance that was delayed in being delivered. The best thing to do is log into Total Connect 2.0 and verify your system status. You can check the panel's event log to confirm exactly what has taken place on your system.

What You Can Do:

If you receive a trouble message on your system you silence it by acknowledging it. This process can vary depending on what system you're using. On a VISTA system, press any key on the keypad to silence the trouble beeping. Enter a disarm sequence by pressing your four-digit code plus one (1) or OFF. Do this twice.

If the communication issue has been resolved, the second disarm command will clear the trouble message from your keypad. If not, the message will remain until the condition has been resolved and you enter a disarm command again.

On the various touchscreen panels or keypads, you should be able to follow prompts on the display to silence and clear the trouble message. On the PRO Series panels, tap the red alert indicator at the bottom right of the display. This will silence the trouble beep and bring up the alert screen. Any active trouble conditions will be displayed. Press "Clear" at the upper right and enter a valid user code.

As with a VISTA system, if the trouble condition has been resolved, this will clear the display. If not, the message will remain under "Active Issues" until the trouble condition is resolved. In this case, until whatever is causing the communication problems has been taken care of. Once the condition has been resolved, press "Clear" again and enter your user code to clear the message.

Stay tuned, as we receive updates we'll update this blog post with any available information.

Apple CarPlay is designed to shift your attention from your phone to your car's built-in touchscreen, helping you keep your eyes where they should be – safely on the road ahead. Later this month, you can add the Alarm.com app to the growing list of apps available for use with Apple CarPlay.

The bad news is, far too many people are killed in traffic accidents caused by distracted driving. But, there's good news, too. According to the National Highway Traffic Safety Administration (NHTSA) that number has decreased steadily over the past few years. This decrease is likely due to options like Apple CarPlay, Android Auto, and other initiatives.

According to Alarm.com:

"We’re excited to announce that support for Apple CarPlay is on the way, empowering iPhone customers to effortlessly access their favorite smart security controls right from their vehicle’s display. With a simple, driving-friendly interface, they can stay focused on the road and connected to home, no matter where they go."

The addition of Alarm.com to Apple CarPlay is coming later this month, though an exact date has not yet been provided. In order to use Alarm.com with CarPlay, you'll need the latest app version, a compatible iPhone, and a vehicle or after-market stereo system that supports the feature.

What you can expect from the Alarm.com App in Apple CarPlay:

• Receive critical alerts from your system straight to your vehicle's display.
• Open and close compatible garage doors, simplifying your departure and arrival at home or work.
• Activate custom scenes for Alarm.com-compatible automation devices.
• Run Home and Away scenes for complete control of your system in one convenient location.

In conclusion, as technology like Apple CarPlay continues to evolve, it plays a vital role in reducing the dangers of distracted driving, contributing to safer roads for everyone. The upcoming integration of the Alarm.com app with Apple CarPlay is a prime example of this progress, bringing the convenience and control of your smart home security system directly to your vehicle's display.

This means you'll soon be able to manage alerts, control access, and activate scenes with simple, driver-focused interactions, keeping your attention on the journey ahead while staying connected to what matters most at home. Get ready for a safer and more connected driving experience when Alarm.com arrives on Apple CarPlay later this month.

The First Alert VISTAH3 is Resideo's premiere hybrid panel. It offers built-in wired zones and a built-in PROSIX receiver. With an added module, it can support legacy RF from various manufacturers. However, a touchscreen keypad must be added for local programming, and WIFI isn't included.

The VISTAH3 supports up to 96 zones total, with up to four (4) partitions. There are eight (8) built in hardwired zones, expandable up to a total of 64 hardwired zones. The panel has an RJ45 connector built-in for hardwired Ethernet. If a hardwired network connection isn't possible, the panel can support WIFI with the addition of a module.

The VISTAH3 supports the following agency listings (in no particular order):

• UL 985 - Household Fire
• UL 1023 - Household Burg
• UL 2610 - Commercial Burg
• UL 1637 - Home Healthcare Signaling Equipment
• UL 2017 - Safety General Purpose Signaling Devices
• ULC S545 - Residential Fire Warning System Control Units (Canada)
• ULC S304 - Standard for Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems (Canada)
• ANSI/SIA CP-01 - False Alarm Reduction Standard

Once the VISTAH3 is registered with AlarmNet it can be used with Total Connect 2.0. This allows the end-user to monitor their system remotely, check system status, arm and disarm from nearly any location, control home automation devices that are associated with the account and view video, if included in the monitoring plan.

Like the Honeywell Home PROA7 and PROA7PLUS and the Resideo PROA7C and PROA7PLUSC the First Alert VISTAH3 can be programmed remotely through AlarmNet360 or locally through a touchscreen keypad. Unlike the PRO Series panels though, the VISTAH3 doesn't come with a touchscreen interface from the factory.

To add a touchscreen to the VISTAH3, you must also add WIFI capability. This can be done by adding either the PROWIFI (WIFI only) or the PROWIFIZW (WIFI and Z-Wave Plus). Once the panel has access to WIFI the Honeywell Home PROWLTOUCH, Resideo PROWLTOUCHC, or the First Alert VISTAHTCHWLC can be added.

Up to eight (8) touchscreen keypads are supported per VISTAH3 panel. You can read all about the number and types of supported keypads in this helpful FAQ. In the table below, we have a list of all the VISTAH3 associated products with links to each.

In addition to the individual components listed in the table, we provide a list of curated kits below. These kits make it easy for DIY customers to get all necessary items to program their system upon arrival. Click any link in the table for additional information on individual products, including specifications and documentation on the dedicated product pages.

First Alert VISTAH3 and Associated Products:

Product	Image	Description
First Alert VISTAH3		Hybrid alarm panel with eight (8) hardwired zones and PROSIX wireless capability built in.
Honeywell Home PROWIFI		WIFI-only Module
Honeywell Home PROWIFIZW		WIFI + Z-Wave Plus Module
First Alert VISTAHTCHWLC		WIFI Touchscreen Keypad
Honeywell Home PROWLTOUCH		WIFI Touchscreen Keypad
Honeywell Home PROLTE-A		AT&T LTE Cellular Module
Honeywell Home PROLTE-V2		Verizon LTE Cellular Module
Resideo PROWLTOUCHC		WIFI Touchscreen Keypad
First Alert VISTAHTKVRWL		Legacy Wireless Takeover Module
First Alert VISTAHEXPHW		Hardwired Expander
First Alert VISTAHISO		iBus Isolator Module (Isolates burg from fire devices on the iBus. Only required in commercial fire applications.)
First Alert VISTAHRELAY		iBus Relay Module
First Alert VISTAHTKVR-B		iBus to ECP Expansion Converter
First Alert VISTAHTKVR-V		iBus to V-PLEX Expansion Converter
First Alert VISTAHPKP		iBus portrait-style wired push-button keypad
First Alert VISTAHLKP		iBus landscape-style wired push-button keypad

First Alert VISTAH3 Kits Available from Alarm Grid:

• First Alert VISTAH3PK:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
• First Alert VISTAH3PK-TCH-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
• VISTAH3IND1***:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - First Alert VISTAHPKP Portrait-style Wired Keypad
  • 1 - First Alert VX5 HD Indoor Camera

***Note: The last kit listed above (VISTAH3IND1) does not contain the required equipment for programming the VISTAH3. To program, you will need to add a WIFI-capable module and a touchscreen keypad from the list of individual products in the preceding table.

Up to now, Alarm Grid has never enabled Pro Video with Analytics on Alarm.com video accounts unless specifically requested by the customer. This feature comes with additional costs that we have always covered. Now that Video Motion Detection is no longer an option, we've changed our policy.

Although Alarm.com ended support for enabling Video Motion Detection on new accounts in February 2023, its effect on our video customers only became clear to us recently. One of our customers alerted us to an issue that highlighted the impact of this change, prompting us to institute this new policy.

Please note that this policy change does not affect the monthly monitoring price for Platinum (Self or Full) Monitoring or Standalone Video Monitoring. This adjustment is simply to ensure our customers receive the full monitoring experience they expect. Below, we'll discuss the differences between Video Motion Detection and Video Analytics.

Video Motion Detection (VMD)

Method of Detection: VMD detects motion by analyzing brightness and color changes in user-defined pixel areas within camera images, eliminating the need for a separate motion detector.

Configuration: VMD settings are configured using VMD windows, which are drawn by the user on a live video preview. Users can adjust the sensitivity (how much change is needed to trigger an event) and target size (the percentage of the VMD window that needs to be filled by movement) for each window.

Recording Rules: VMD recording rules can be created to trigger recordings when motion is detected in specified VMD windows. However, for some camera series, the option to choose specific VMD windows to trigger a recording is not available; any motion in any window will trigger a recording.

Best Practices: For effective detection, it's recommended to draw longer and narrower boxes, similar to tripwires, in areas where motion should trigger a recording. Avoid placing windows in areas with constant or insignificant motion like moving trees or reflective surfaces. VMD windows should not overlap, as this can lead to false activations. For outdoor cameras, creating lines or barriers with the available windows is suggested instead of one large box.

Limitations:

• VMD may not always function properly due to environmental factors like flying insects, falling leaves, or precipitation.
• Certain older camera models do not show the VMD window turning orange upon motion detection during configuration.
• The VMD windows for certain cameras are not visible to your alarm dealer (for troubleshooting purposes) in the Partner Portal, even after they've been configured.
• Sensitivity settings may affect all VMD windows for some camera models.

New accounts created after February 2023 will no longer have the option to create VMD recording rules, as Alarm.com is moving forward with Video Analytics as their primary motion-activated recording solution. However, accounts created before this date, and older cameras that only support VMD will continue to be able to use VMD, and support for it will continue.

Video Analytics

Method of Detection: Video Analytics continuously scans a property and identifies and classifies objects such as people, vehicles, or animals. It can understand traffic patterns and detect specific behaviors like loitering, or objects crossing virtual lines.

Configuration: Video Analytics rules are configured using virtual tripwires (to capture movement through an area) or ground zones (to capture objects lingering in an area). Users can define the area of interest and specify the duration an object needs to be in a ground zone to trigger a recording.

Recording Rules: Video Analytics rules offer more advanced options, including the ability to trigger recordings based on the type of object (person, vehicle, animal) detected. Existing VMD recording rules must be deleted before setting up a Video Analytics rule. Users can create up to three Video Analytics rules per camera, and ground zones and tripwires can overlap.

Best Practices:

• For accuracy, avoid drawing tripwires or ground zones over objects that move on their own (like trees or shrubs) and only draw the rule where the feet or wheels of the object should cross.
• It's recommended to observe the rule's detections and then adjust the Minimum Object Detection Size or recalibrate the camera if needed.
• Proper camera placement (height, angle, distance) is crucial for Video Analytics to function effectively.

Additional Features: Video Analytics enables enhanced notifications with thumbnail images of the detected objects. It can also be used to control lights based on detected events. Features like Perimeter Guard™ (alert sounds and flashing LED) and Package Alerts for specific doorbells rely on Video Analytics.

Additional Content on Video Analytics:

• What Are Alarm.com Video Analytics?
• How Do I Set Up Video Analytics for Alarm.com?

Summary of Key Differences:

Detection Method: VMD detects motion based on pixel changes within a specified area of the camera's field of view, while Video Analytics constantly scans the camera's view, identifying and classifying objects using cutting-edge technology and machine learning.

Precision: Video Analytics offers more precise detection and reduces false triggers by accurately identifying specific types of objects.

Rule Capabilities: Video Analytics allows for more sophisticated rules based on object type and behavior (e.g., loitering, crossing a line), unlike VMD which primarily reacts to general motion within a defined area.

Notifications: Video Analytics provides more comprehensive notifications with thumbnail images and object classification.

Summary:

In essence, Video Analytics is a more advanced and intelligent method of motion detection when compared to VMD. While VMD can be effective for basic motion detection on older systems, Video Analytics offers greater accuracy, more options, and better control over what triggers recordings and notifications.

Compatible Cameras:

Cameras That Support VMD Only:

If you are moving into a home or business with existing cameras and plan to activate new Alarm.com service after February 2023, please note that the following cameras support only Video Motion Detection (VMD), not Video Analytics. With these specific models and possibly other older cameras not shown here, you will only be able to view live video remotely; creating recording rules is not possible.

Camera Name	Image
ADC-VS1 Analog to IP Converter 1-Channel
ADC-VS420 Analog to IP Converter 4-Channel
ADC-V510 Fixed Lens Indoor Camera
ADC-VS520IR Fixed Lens Indoor Camera w/IR
ADC-V610PT Indoor Pan/Tilt Camera
ADC-V620PT Indoor Pan-Tilt Camera
ADC-V700X Weatherproof Day/Night IP Camera
ADC-V720 Outdoor PoE Night Vision Bullet Camera
ADC-V820 Indoor PoE Dome Camera
ADC-V521IR Indoor Fixed IR Camera
ADC-V721W Wireless Outdoor IP Night Vision Camera
ADC-V821 Outdoor PoE Night Vision Dome Camera
2GIG HD100 Indoor 720P Camera w/ Night Vision

Cameras That Support Video Analytics:

See the table below for cameras compatible with Alarm.com's advanced Video Analytics. Given its superior accuracy for detecting threats and gathering information about your property compared to Video Motion Detection, we strongly recommend upgrading if your cameras currently only support VMD. Start planning your upgrade today, you'll be glad you did!

Camera Name	Image
ADC-V515 Indoor 1080P Camera
ADC-V522IR Indoor 1080P Night Vision Camera
ADC-V523/ADC-V523X Indoor 1080P Camera with IR Night Vision
ADC-V622 Indoor 1080P Camera with IR Night Vision and 2-Way Audio
ADC-V722W Outdoor 1080P WIFI Camera with Night Vision
ADC-V723/ADC-V723X Outdoor 1080P Camera with IR Night Vision and High Dynamic Range (HDR)
ADC-V724/ADC-V724X Outdoor 1080P WIFI Camera with 2-Way Audio
ADC-VC726 Outdoor 1080P PoE-Capable Mini Bullet Camera with Night Vision
ADC-VC727P Indoor/Outdoor 1080P PoE-Capable Mini Bullet Camera
ADC-VC728PF Indoor/Outdoor 1080P Varifocal Bullet Camera
ADC-V729 / ADC-V729AC / ADC-VC729P Outdoor 4MP Floodlight Camera ADC-V729 - Powered by 24V DC ADC-V729AC - Powered by 100V - 240V AC ADC-VC729P - PoE-Capable or 24V DC Powered
ADC-VC736 Outdoor 1080P Large Bullet PoE-Capable Camera with Night Vision
ADC-VC826
ADC-VC827P Indoor/Outdoor 1080P Dome Camera
ADC-VC836 Outdoor 1080P Turret Camera with Night Vision
ADC-VC838PF Indoor/Outdoor 1080P Varifocal PoE-Capable Turret Camera
ADC-VC847PF Indoor/Outdoor 1080P Varifocal PoE-Capable Dome Camera
ADC-VDB750 Full HD Wired Video Doorbell Camera
ADC-VDB755P Full HD PoE-Capable Video Doorbell Camera
ADC-VDB770 Full HD Wired Video Doorbell Camera with High Dynamic Range (HDR)
ADC-VDB780B Full HD 2MP Battery-Powered (Rechargeable) Video Doorbell Camera Also available in a bundle with the ADC-W115C Wireless Chime Module. Some installations will require the ADC-W115C to use this video doorbell camera.
If a cameras in the above list has no link it's because it is discontinued and no longer offered by Alarm Grid.

Time for the CellBounce to, well, bounce. This device, which served as a temporary bridge for AT&T customers clinging to their 3G communicators, is now being discontinued. For those who rely on CellBounce to convert 3G signals for use on the LTE network, it's time to consider the next steps.

Mark your calendars: as of May 1, 2025, AT&T will officially cease support for CellBounce devices on its network. This means if you're currently relying on a CellBounce to bridge the gap between your old AT&T 3G/4G communicator and the AT&T LTE network, it's time to upgrade.

Failure to upgrade to a new LTE communicator, or a new system before the deadline will likely result in a complete loss of communication, compromising alarm signals. This includes critical life-safety signals like fire and carbon monoxide alerts.

You may be wondering which communicator to choose. Below, we'll give you some suggestions for how best to move past the Resideo CellBounce and that old 3G/4G communicator:

We realize upgrading to a new panel may be a big undertaking for a DIYer. We've got content on upgrading from a VISTA-20P to a VISTAH3 and on upgrading from several older panels to the PROA7PLUS:

• Upgrade from an L3000 to a PROA7PLUS
• Upgrade from an L5200 to a PROA7PLUS
• Upgrade from an L5210 to a PROA7PLUS
• Upgrade from an L7000 to a PROA7PLUS

If you fail to replace the Resideo CellBounce before the deadline, here's what you may experience:

• Communication Failures: "Comm fail," or communication failure, means your alarm system's regular check-in with AlarmNet didn't happen and they sent a message to the monitoring station. These supervision check-ins usually occur daily or monthly. If a comm fail happens, the monitoring station will normally contact the alarm dealer, who will then contact you, though exact procedures may vary. For Alarm Grid customers with cellular communicators, these check-ins are typically set for every day. It is possible that your system is set as "unsupervised". If that is the case, your system might be incapable of communicating and neither you nor the monitoring station would know.
• Trouble message on display. This issue can vary widely, depending on your panel type and supervision settings. When a cellular communicator is in use, there is a "cell fault time" setting within communicator programming. By default, this is usually set to 60 minutes. With this setting, if the communicator loses contact with the cellular network for 60 consecutive minutes, a trouble message is displayed by the panel. This means you'll likely see that there is a problem before your alarm dealer. This may be displayed as a bF or Check 103 depending on the panel and keypad used. If a CellBounce is the issue, the most effective way to clear this message permanently is to disable the cellular communicator in panel programming. This will effectively disable cellular reporting. A better option is to upgrade the communicator or the system.

If you happen to have an IP and GSM communicator, it is usually possible, depending on your communicator version, to disable only the cellular path for the communicator. This will leave the IP communicator working. This might be a temporary solution, until you can upgrade to a new LTE communicator, or a new system.

The CellBounce was always intended as a short-term fix for a long-term problem. Let's face it, some people just don't like being told they have to upgrade their stuff. I remember when the old 2G network shut down, I had family members who clung to their old phones right up until the bitter end! But eventually, we all have to move with the times. Funny thing is, those same family members wouldn't give up their smartphones without a fight today.

Great news for Alarm Grid customers! We're excited to introduce the all-new Honeywell Home PROSIXMINI3, a discreet surface-mount contact perfect for blending into any décor. Despite its incredibly small size, .9" H x 1" W x 3.1" D, the PROSIXMINI3 offers reliable and effective protection.

Resideo, a leading provider of security solutions under the Honeywell Home, First Alert, and Resideo brand names, is now offering the PROSIXMINI3. This new, small form factor door and window contact is the latest in the company's ongoing effort to provide reliable and convenient encrypted security solutions.

The PROSIXMINI and PROSIXMINI2 remain available options. The introduction of the PROSIXMINI3 provides an additional choice for discreet protection on doors and windows. When selecting the ideal sensor, think of your specific requirements. If a low-profile design is most important, the PROSIXMINI, with its compact coin-style battery, is likely the best fit. However, if sensor depth is not a concern and a narrow form factor is desired, the PROSIXMINI2 or the new PROSIXMINI3 is more suitable.

As of now, the PROSIXMINI3 is only available in white. While additional color options may become available in the future, customers requiring a different color can easily paint the contact to match their décor. When painting, be sure to use a non-metallic paint to prevent any potential issues with the sensor's operation.

PROSIXMINI, PROSIXMINI2, and PROSIXMINI3 Feature Comparison:

Feature	PROSIXMINI	PROSIXMINI2	PROSIXMINI3
Image
Sensor Dimensions (L x W x D)	2.44" x 1.25" x 0.45" (6.1cm x 3.17cm x 1.14cm)	2.9" x 1.15" x .75" (7.36cm x 2.92cm x 1.9cm)	3.1" x 1" x .9" (7.87cm x 2.54cm x 2.28cm) Magnet Dimensions: 1.7" x .4" x .6" (43.7mm x 10.8mm x 14.9mm)
Maximum Magnet Gap	1.15" (2.9cm) (Wood), 0.5" (1.2cm) (Steel)	1.15" (2.9cm)	1" (2.54cm)
Wireless Range (in Open Air)	200'+ 61m +	300'+ 91m +	300'+ 91m +
Encryption Type	128-bit AES	128-bit AES	128-bit AES
Battery (Included)	One (1) 3V Lithium CR2450 Coin Battery	One (1) 3V Lithium CR2	One (1) 3V Lithium CR2
Battery Life w/ Typical Use	~5 Years	~7 Years	~7 Years
Low Battery Threshold	2.3 VDC	2.3 VDC	2.3 VDC
LED Indicator	Yes, One Green LED Indicates Enrollment and Tamper	Yes, One RGB LED Green LED indicates Tamper and Enrollment Red LED indicates Low Battery Blue LED indicates Magnet in Range	Yes, One Green LED Indicates Enrollment and Tamper
Auto Enrollment	✔️	✔️	✔️
RF Supervision	✔️	✔️	✔️
Tamper Detection	✔️	✔️	✔️
Low Battery Supervision	✔️	✔️	✔️
Compatible w/ PRO Series	✔️	✔️	✔️
Compatible w/ VISTAH3	✔️	✔️	✔️
Indoor/Outdoor	Indoor Only	Indoor Only	Indoor Only
Operating Temperature	32°F - 122°F (0°C - +50°C)	32°F - 122°F (0°C - +50°C)	32°F - 122°F (0°C - +50°C)
Operating Humidity	5% - 95% Non-condensing	5% - 95% Non-condensing	Max 95% Non-condensing

Ensure seamless security integration with the PROSIX lineup of sensors from Resideo and Honeywell Home. These sensors are fully compatible with the Honeywell Home PROA7, Resideo PROA7C, and PROA7PLUSC panels, as well as the First Alert VISTAH3 hybrid alarm system, providing robust encrypted wireless protection for total peace of mind.