News Posts

The Cincinnati Police Department has begun limiting police response for non-urgent matters in an effort to stop the spread of the COVID-19 Coronavirus. Calls deemed to be non-urgent are being redirected for online or phone reporting. The temporary policy took effect Tuesday, March 24th.

In a statement released on Tuesday, Chief of the Cincinnati Police Eliot Isaac stated, "I want all of the residents and visitors to Cincinnati to understand that the Cincinnati Police Department is ready and able to respond to any emergency call from the public... Our recently implemented Differential Response Plan is intended to limit the exposure of our officers and the public to the Coronavirus (COVID-19) and our desire is to continue to provide the highest level of police service, while maximizing our efficiency and effectiveness."

The department went on to add that the following calls will be redirected for phone and/or online reporting:

• Assaults not requiring medical attention where suspect is no longer present.
• Auto collisions, except those w/ injuries and/or vehicles that are no longer drivable
• Breaking and entering w/ no suspect & no possibility of property recovery.
• Criminal damaging reports.
• Dog bites.
• Found property
• Lost or stolen license plates.
• Menacing reports, unless suspect is expected, threatens to return, or is associated w/ domestic violence.
• Phone harassment.
• Property damage.
• Theft reports w/o possibility of “immediate apprehension or property recovery”, unless value is equal to or greater than $5,000 and/or the stolen property involves a firearm.

Cincinnati residents are encouraged to report crimes online via the Cincinnati Police Department website, which can be accessed here. Another option for reporting any of the crimes listed above is to contact the Cincinnati Police Department Telephone Crime Reporting Unit (TCRU) at (513) 352-2960. The TCRU will accept reports from 8am to 5pm The Cincinnati Police Department also operates a non-emergency phone line at (513) 765-1212 for non-urgent matters.

If you have central station monitoring service in Cincinnati, then you should understand that the Cincinnati Police Department will still be responding to dispatch requests like normal. Cincinnati is not a verified response community, meaning that a dispatch request from a certified central station operator is sufficient for warranting an emergency response. An alarm from a security system is considered to be an emergency, and the appropriate authorities will still respond ASAP. However, Alarm Grid would like to remind all of its monitored customers to do their part in preventing false alarms by saving the CMS telephone numbers in your phone, setting appropriate entry/exit delays for your system, knowing your false alarm passcode, and placing your system on test mode before testing sensors.

It is presumed that the change in policy will be temporary and last until measures relating to COVID-19 are relaxed. No official or expected end date has been provided at this time. Please continue to check our blog for more information relating to police response policies in major cities and metropolitan areas.

Alarm Grid customers in Cincinnati who would like to learn more about this change in policy are invited to reach out to us by emailing support@alarmgrid.com. We are available to respond to emails from 9am to 8pm ET M-F. We look forward to hearing from you.

This begins "Week 2" of Alarm Grid employees working from home. Our headquarters in Florida is shut down, except for a very small number of employees who absolutely need to be there. The rest of our FL team is working from home. Our team members in KY and CT are also working from home.

As you know by now, COVID-19 is a serious global pandemic, and we must all do our part to prevent the spread of the virus. This means making necessary sacrifices in certain situations, with the greater good in mind. We will continue to provide you with the best support possible, and we know our friends at Criticom Monitoring Services are doing their part as well. Rest assured that these temporary changes should have no effect on your monitoring service, and your home or business will remain protected and secured if you have to leave it unmanned for whatever reason.

The COVID-19 pandemic has hit some of our manufacturers hard, and some products may be backordered as a result. In the event that you order a product that is currently unavailable, we will do our very best to let you know as soon as possible. Our team will suggest a suitable replacement if one is available, and we will try to remain as flexible and as accommodating as possible. We appreciate your understanding and patience during this time.

It is recommended that you practice social distancing until further notice to prevent the spread of COVID-19. Stay at home if possible, and remember to wash your hands regularly and use hand sanitizer if it is available. If you must leave home for some reason, then avoid large crowds and gatherings, and stay away from those who are sick. Keep facemasks and other needed medical supplies available for those who need them most. Contact your doctor or healthcare provider if you believe that you may be sick. They will tell you the best actions to take. Make sure that your family and other loved ones also follow these steps to protect themselves and those around them.

We understand that this is a difficult situation for everyone involved. Some people may feel upset or emotional during this time. We are here to tell you that this will pass, and hopefully things will return to normal soon. While working from home might sound like fun, we can assure you that our team wants to get back to regular life in the office and to stop living in a world of fear and isolation. If you know someone who is struggling emotionally through this process, do your part to reach out. Give them a call or send them a gift to try and uplift their spirits. Remind them that these are temporary circumstances, and that the best thing we can do for now is hold out until this eventually passes.

Remember, COVID-19 should have no impact on your monitoring service. If you have any questions about your monitoring service, or if you want to know if a certain product is backordered, you are welcome to email us at support@alarmgrid.com. Although we are working from home, our team is still regularly checking emails and providing support from 9am to 8pm ET M-F. You can feel assured that our team will see your message and respond as soon as possible. We know that this is a tough time for everyone, and we will do our part to help you get through it. We look forward to hearing from you.

Reed Exhibitions has announced new dates for the 2020 ISC West show in Las Vegas. The event will now be held July 20 - 22, 2020. The show will still take place in the Sands Exposition Center. Information about registration for the event will be sent out as soon as more details are available.

Alarm Grid plans to have a team on the show floor, bringing you news, including video and interviews from some of the top vendors on site. As the show dates draw nearer, we'll provide more information on what you can expect from our coverage. If you can't make it to the show and you have a burning question about upcoming products or services from your favorite security vendor, put them in the comments. We may ask your question on camera at the show!

In the meantime, please follow the recommended precautions to avoid the Coronavirus. According to the CDC you should take these precautionary measures to avoid becoming sick or making others sick:

Take Steps to Protect Yourself

• Clean hands often: Wash your hands often with soap and water for at least 20 seconds, in particular after you've been in a public place. Do so also after blowing your nose, coughing, or sneezing. If you can't wash your hands, use a hand sanitizer with at least a 60% alcohol content. Cover your hands completely, and rub them together until they feel dry.


• Avoid contact: Avoid close contact with anyone who is sick. If COVID-19 is spreading in your area, keep your distance from other people. This is especially important for the very young, the elderly, and people with compromised immune systems.

Take Steps to Protect Others

• Stay home: If you are sick, stay home. Contact your doctor or hospital and follow their instructions when seeking treatment.


• Cover Coughs and Sneezes: Cover your mouth and nose when you sneeze. Use a tissue when available, if no tissue is available, use the inside of your elbow. Avoid using your hands, and if you must use your hands, be sure to wash thoroughly immediately afterward. See the note above for proper handwashing technique.


• Wear a facemask: You should only wear a facemask if you are sick and you must come in contact with other people. If you can't wear a facemask, such as those people who have trouble breathing, do your best to cover your coughs and sneezes. Suggest that others around you wear a facemask. If you are not sick, you do not need to wear a facemask, unless you are caring for someone who is sick. Facemask supplies may be depleted, and should be reserved for those who are sick, or those who are caring for others who are sick.


• Clean and Disinfect: Commonly touched surfaces should be disinfected daily. This includes tables, doorknobs, light switches, countertops, desks, phones, keyboards, toilets, faucets, sinks, car door handles, and steering wheels. Most EPA-registered household disinfectants will work. You can also make a bleach solution of 1/3 cup of bleach per 1 gallon of water, or 4 teaspoons bleach per quart of water. Check bleach to be sure it is not past the expiration date. Also, be sure to use bleach products in a well-ventilated area. New products that claim to be effective against viruses and that are EPA-registered are also expected to be effective against COVID-19. Be sure to follow the manufacturers recommended use instructions when using these products.

We're back with a new video recap! We apologize that we were unable to post this recap yesterday. Since our Florida office has been closed, we won't be able to shoot new videos until it reopens. But we are working to resume business as usual as soon as possible. For now, let's check out our newest videos!

Adding a Wireless Zone to a Qolsys IQ Panel 2

Jorge shows you how to add a new zone to a Qolsys IQ Panel 2 Security System. The process is the same, regardless of which version of the IQ Panel 2 or IQ Panel 2 Plus System you are using. You need to put the system in its auto-enrollment mode and then fault the sensor you are adding to transmit a signal to the panel. The system should then receive the signal and allow you to add the sensor to the system and configure the settings for that zone.

Adding a 2GIG GB1 to the 2GIG GC3

Your friend Jarrett shows you how to add a 2GIG GB1 Glass Break Detector to a 2GIG GC3 Security System. The 2GIG GB1 is a glass break detector that transmits signals at 345 MHz. The device actively listens for glass break events. It must hear both the low-pitched "thud" of an object striking against the glass and the high-pitched "shattering" of the glass breaking in order to activate. This dual-detection method helps prevent false alarms on the system.

Using a 5853 Glass Break Detector with a 2GIG GC3

Jarrett explains how you can use a Honeywell 5853 Glass Break Sensor with a 2GIG GC3 Alarm System. The Honeywell 5853 is part of the Honeywell 5800 Sensor lineup, and it transmits signals at a wireless frequency of 345 MHz. The sensor can be conveniently auto-enrolled with the GC3 System by putting the panel into its auto-enrollment mode and then activating the tamper cover for the sensor. You will need to adjust the Loop Number for the sensor when programming.

Using WIFI as Primary and GSM as Backup On My Qolsys IQ Panel 2

Jorge explains how the Qolsys IQ Panel 2 Plus System uses both cellular and IP connectivity to communicate with the Alarm.com servers. Alarm.com requires that any system connected with its servers has a cellular communicator installed and registered. The IQ Panel 2 System has both an LTE cellular communicator and a WIFI card built inside. Most users will set up the system to communicate across both pathways for optimal performance and reliability. This will require a monitoring plan that includes cellular connectivity.

Adding a Remote Keypad to the Qolsys IQ Panel 2

Jorge covers the process for adding a Qolsys IQ Remote Keypad to a Qolsys IQ Panel 2 Security System. In order for the pairing to work, the IQ Remote Keypad and the IQ Panel 2 System should be connected with the same WIFI network. If no WIFI is available, then the system and keypad can connect using a wireless access point (AP). Once you have completed the pairing process, you should test the IQ Remote by arming and disarming the system to ensure that it is working properly.

Using the Chime feature On a Qolsys IQ Panel 2

Jorge explains how chimes work on a Qolsys IQ Panel 2 Security System. A chime is a quick sound the system makes when a connected sensor is faulted or activated. They are useful for quickly letting you know about system events. You can set up individual chimes for each zone on the system. However, no chimes will be produced if system-wide chimes are disabled. If there is a zone for which you don't want any chime sounds to occur, then you can set its chime setting to None.

Using 2GIG Sensors On a Qolsys IQ Panel 2

Jarrett explains how you can use 2GIG Sensors with the 345 MHz version of the Qolsys IQ Panel 2 Plus. Any sensor you want to use with the system will first need to be enrolled. We recommend auto-enrolling, as this ensures that the sensor can communicate with the panel successfully. Any uni-directional 2GIG 345 MHz Sensor can be used with the 345 MHz IQ Panel 2 Plus. Please note that this does not include the 2GIG eSeries Encrypted Sensors, which are for the 2GIG GC2e and 2GIG GC3e only.

Today, as a result of the Coronavirus's spread, we have made the decision to close our Florida office. Our goal is to do this process without causing a huge disruption. That said, we will be a bit short-staffed for a few hours this morning. While the office staff is taking their workstations home and getting set up, our staff in Kentucky and Connecticut will be picking up the slack.

Much of this will be happening this morning. We are hoping that everyone will be up and running, fully staffed by 11am EST.

Because of this transition, however, please be courteous when you call. Understand that we are not at 100% early this morning. If you get the option to leave a message, rest assured, we will get to your call. We are attempting to do our part to make sure that we as a nation can "flatten the curve," as well as working to ensure that we are able to continually provide service to all of you throughout this crisis.

Be safe!

Users of 2GIG GC2e and 2GIG GC3e Systems now have a great new environmental sensor option in the 2GIG FT6e-345 Wireless Encrypted Flood & Temperature Sensor. The versatile sensor offers water leak, high temperature, and freeze detection. It uses encryption for enhanced wireless security.

Installing flood sensors and temperature sensors is a great way to prevent serious property damage to your home or business. You can get remote alerts from your monitored security system through an interactive platform like Alarm.com. This way, you will be notified right after the water leak begins or your HVAC system malfunctions so that you can take action before significant damage occurs. This can save you thousands.

What's interesting about the 2GIG FT6e-345 is that it does not use a detached probe for flood detection. Instead, there are built-in metal contacts on the top and the bottom of the sensor to detect leaks. The paths leading up to these contacts are sloped so that liquid is detected faster. This is important for ensuring a fast response in case of a flood or serious water leak.

You do not need any tools to install the 2GIG FT6e-345. Simply place it in a location where leaks are likely to occur, and program the sensor to the panel. Popular locations for the 2GIG FT6e-345 include underneath sinks, below hot water heaters, under refrigerators, and behind toilets. You might also use one in your basement if it is prone to flooding.

Another great aspect of the 2GIG FT63-345 is that it makes for an effective temperature sensor. For high temperature detection, the sensor alerts the system upon sensing a temperature of 95°F or higher for three (3) consecutive minutes. On the low end, the sensor sends out an alert upon sensing a temperature of 41°F or lower for three (3) consecutive minutes. This will give you time to take action before your pipes freeze.

The 2GIG FT6e-345 uses three (3) system zones for full functionality. Each wireless zone is programmed with a different Loop Number for different functionality. Loop 1 is for flood detection. Loop 2 is for high temperature detection. Loop 3 is for freeze detection. If you do not need to use each function for the sensor, then you can skip programming the zone for the associated Loop Number.

We are excited to welcome the 2GIG FT6e-345 as a new addition to the 2GIG eSeries Encrypted Sensor lineup! Remember that using encrypted sensors makes it virtually impossible for potential intruders to hack or spoof your system. For anyone with a 2GIG GC2e or GC3e System, using 2GIG eSeries Sensors is strongly recommended. They are super easy to program, and they provide effective results.

If you have any questions about the 2GIG FT6e-345 or any of our other products, or if you want to learn more about our monitoring services, please email us at support@alarmgrid.com. We will be happy to answer any questions you might have. Our support team operates from 9am to 8pm ET M-F. We look forward to hearing from you!

At roughly 9:45 PM on Wednesday March 11, 2020, the Resideo AlarmNet360 Servers and the Total Connect 2.0 platform experienced some technical difficulties. Users were unable to control their systems through the Total Connect 2.0 platform. These issues were later restored at roughly 2:25 AM.

We would like to apologize for any issues that this may have caused, and we expect all Total Connect 2.0 services to work as normal. If you are still experiencing issues, we recommend emailing our support team at support@alarmgrid.com immediately. Remember that we are available from 9am to 8pm ET M-F. We will provide a further update if these issues reemerge, but we anticipate no further issues.

Update: Resideo reports that there may still be some lingering issues for some users. However, we have tested our systems and found them to be working fine. Please contact us for assistance if you are still experiencing problems. We expect these issues to be fully resolved shortly.

2nd Update: Resideo reports that the issues have been fully resolved. Please contact us at support@alarmgrid.com if you are still experiencing issues.

The alarm industry is continuing to deal with the ongoing Coronavirus. We have received recent news that many Alarm.com products, including most Alarm.com Security Cameras, are on back order and are unable to be ordered at this time. We apologize for any inconvenience this may cause.

Please note that this has absolutely no effect on the Alarm.com Servers or alarm monitoring service in general. If you are an Alarm Grid customer, you have absolutely zero fear about this world health epidemic affecting your service or causing any disruptions. Our central station partner, Criticom Monitoring Services, is based entirely out of the United States, so Coronavirus will have little, if any, impact.

Just please understand that many of our manufacturers are experiencing severe hardships at this time. It's possible that more products may be back ordered in the near future as well. Again, we apologize for the inconvenience, and we expect manufacturing to return to normal once the disease passes over.

At this time, it appears that Qolsys and Alarm.com are the manufacturers being most affected by the pandemic. In the event that you order an unavailable product, we will let you know ASAP and recommend an alternative to the best of our ability. In many cases, there is a good alternative that will meet your needs.

If you have any questions about product availability or the monitoring services we offer, please contact us at support@alarmgrid.com. Our support team operates from 9am to 8pm ET M-F. We are happy to address any concerns you might have and suggest alternative products if necessary.

Reed Exhibitions, the organizers of ISC West, has announced that ISC West 2020 has been postponed due to health & safety concerns associated with COVID-19 Coronavirus. The event was scheduled to take place March 18th - 20th. It will now occur in July, with exact dates being confirmed later.

Alarm Grid has provided consistent and extensive coverage of ISC West for several years. Our team had been looking forward to attending and covering the event this year through the previously scheduled dates. While we are disappointed that the event has been postponed, we understand and respect the decision made by Reed Exhibitions. Our team will be ready for the ISC West 2020 event in July. We plan to provide in-depth and comprehensive coverage like we do every single year.

For a full statement from Reed Exhibitions, please click here. Alarm Grid will provide an update once the new dates for ISC West 2020 are confirmed. Keep checking our blog for more details.

Update: ISC West 2020 is now scheduled for Monday, July 20th thru Wednesday July 22nd.

As you have likely heard, mainland China is currently dealing with the Coronavirus crisis. This disease has resulted in inventory shortages and manufacturing delays throughout the security industry. Certain products sold by Alarm Grid may be currently unavailable or delayed as a result.

Many of the products sold by Alarm Grid are backordered as China deals with this epidemic. This is completely out of our control, and there is very little we can do to combat the issue. If an item you have ordered is unavailable, we will do our best to recommend a suitable replacement or provide you with an estimate on when the product should be available. We apologize for any inconvenience that may result from this issue. We ask for your understanding and patience during this time. If you would like to know the status of a specific product or if you have any questions about any of the products on our site, please email us at support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!