The year 2023 is winding down. Halloween is behind us, Thanksgiving is here, and Christmas, Hanukkah, Bodhi Day, Yule/Winter Solstice, and many other holidays are right around the corner. Whatever tradition you may observe at this time of year, we wish you a safe, warm, and relaxing day.
The Alarm Grid offices will be open for half a day, from 9:00 am - 1:00 pm on Wednesday, November 22. We will be closed all day on Thursday, November 23, and we will be open for half a day 9:00 am - 1:00 pm on Friday, November 24, 2023. While we are closed, we won't be here to answer technical support, shipping, or activation questions.
Our central station partners will be available during this time. They operate 24/7/365 and will handle any signals that your alarm system may send in their usual manner. The only exception will be if you have provided alternate instructions, or if you put your system on test.
Alarm Grid central station monitored accounts located inside the United States report to Criticom Monitoring Services (CMS). If you need to contact the monitoring station, either to report a false alarm or to put your system on test, you can call (888) 818-7728 and choose Option . Once an operator answers, you'll need to supply your name, address, and false alarm password.
For our Canadian customers, our monitoring partner in Canada is Rapid Response. They can be reached at (800) 932-3822. Remember, when you call either monitoring station you will be asked for your name and address, and to verify your false alarm password or phrase. Providing the wrong information, or providing the Duress password, will result in a police dispatch.
If you have technical support questions or you need to make adjustments to your account, the monitoring station will not be able to help you with that. For those requests, send an email to firstname.lastname@example.org with as much detail as possible. We'll get back to you as soon as possible when we return to the office. During the holidays, there can be a slight backlog, so please be patient while we catch up.
If you plan to travel this holiday season, don't forget to secure all your doors and windows and arm your system as you leave. If you don't have pets or house sitters to worry about, it might be a good idea to arm your system Maximum (VISTA systems) or choose the option to arm Away with no entry delay (offered on most all-in-one systems).
This means that if any armed zone is faulted once the system arms, it will cause an immediate alarm, rather than providing an entry delay. This suggestion assumes you have access via Alarm.com, Total Connect 2.0, or some other means such as a wireless key fob, with which you can disarm prior to opening any doors.
If you happen to be cooking this Thanksgiving, and a kitchen smoke alarm is triggered by a little cooking smoke, or steam, don't panic. If the detector is tied to your alarm system, disarm your system. This should silence the system siren and any keypads. To silence the detector, you need to get the smoke or steam cleared from the sensing chamber. This is easiest to do with a fan. If you have one, keep a small fan handy, just in case.
If a system alarm occurs, contact the monitoring station as soon as possible. It may be that they will call you before you get a chance to call them. Be ready, and be sure to answer. Once you do, provide the correct false alarm password and explain the situation. This is by far the best way to avoid an unnecessary and unwanted dispatch when this type of alarm occurs.
For smoke detectors that are not tied to an alarm system, the best way to stop them from sounding is to clear the smoke from the sensing chamber. In most cases, the detector should have a button you can press to silence the local alarm. Be prepared with something you can use to reach this button. However, even if it is silenced, if smoke remains in the sensing chamber the detector will begin to sound again after a brief period. Again, a small fan will go a long way toward clearing the sensing chamber and silencing the alarm for good.
If a carbon monoxide alarm occurs, or if a fire alarm occurs for no apparent reason, leave the premises and allow the fire department to check and clear the house. It is always better to be safe than sorry. Remember, if a CO alarm is reported, the monitoring station is required to dispatch, even if you do provide the correct false alarm password.
Happy Thanksgiving from Alarm Grid! We look forward to talking with you again once we've had a little break, some festive time with family and friends, and more food than anyone should eat in a single sitting.