Holiday Hours Posts

In The United States, we have officially celebrated Labor Day as a national holiday since the late 1800s. It is a day to celebrate our country's labor force and to thank our workers for their contributions to the prosperity of our nation. In this spirit, Alarm Grid will be closed on Monday.

From the Alarm Grid family, we'd like to wish everyone a happy, safe, and restful Labor Day. If you will be traveling, don't forget to lock your doors and arm your alarm system. If you have automated lights, set rules or scenes to illuminate the house while you're away to deter potential burglars.

While Alarm Grid technical support, customer service, and shipping employees rest, our customers can rest assured that their systems are continuously monitored by our partners at CMS (USA) and Rapid Response (Canada).

Alarm Grid monitored customers located within the United States receive their monitoring service from Criticom (CMS). When your Alarm Grid-monitored system reports a signal, a CMS operator receives it, and processes it based on a pre-approved set of instructions. Alarm processing may involve sending authorities immediately, or calling the premises and a list of contacts to determine if an emergency exists before a dispatch occurs. Regardless of the exact process, it takes only moments to complete.

If you need to contact CMS, to put your system on test or to report that an alarm was accidentally triggered, you can get in touch by calling (888) 818-7728 and choosing Option 9. When you contact the monitoring station, be sure to have the proper information ready. The operator will need your name, address, and your false alarm password or passphrase. This is very important! If you call either monitoring station during an alarm, and you provide an incorrect password, they will be required to dispatch authorities.

For our monitored customers in Canada, you receive monitoring service through Rapid Response. If you need to contact them to put your system on test or report an accidental alarm you can call (800) 932-3822 and follow the voice prompts. You should only be contacting them for issues such as putting your system on test or canceling a potential dispatch due to an accidental alarm.

Neither of our monitoring partners can provide you with technical support or make changes to your account, so if you need that type of help, please contact us directly. You can email support@alarmgrid.com with details of what you need and we will respond as quickly as possible when we're back in the office on Tuesday, September 5, 2023. At that time we will resume our normal support hours of 9:00 am - 8:00 pm. When we're back in the office, you can contact us by phone at (888) 818-7728.

The 4th of July, aka, Independence Day is the ultimate summer event. It is a celebration of our country's independence from Britain. On this day, most of us will engage in cookouts, swimming, eating, drinking, and fireworks, or some combination of those things. Just remember to do it safely!

Our hardworking support staff will be off, and our offices will be closed for the holiday. Of course, our central station partners Cricitom (CMS) and Rapid Response will be on the job, monitoring Alarm Grid customer systems. When it comes to alarm response, nothing will change.

If you need to contact the central monitoring station, to cancel a false alarm or verify a signal, customers in the US can contact Criticom (CMS) by dialing (888) 818-7728 and choosing Option [9]. This will get you in touch with an operator who can assist you with canceling a false alarm, putting your system on test, or checking an alarm signal. You can also set up a MyAlarms.com account, so that you can do those things yourself online without having to call.

Canadian customers can contact Rapid Response at (800) 932-3822. Remember when you call either monitoring station, you will be asked for your name, address, and your false alarm password or phrase. Providing incorrect information when asked, will result in the dispatch of authorities.

If you have a support question or if you need to make adjustments to your account, the monitoring station cannot assist you. In that case, send an email to support@alarmgrid.com with details of your request and we will begin to address these support issues as soon as we return to the office on Wednesday, July 5. At that time, we will return to our normal business hours of 9:00 am - 8:00 pm Eastern, Monday - Friday.

We hope you enjoy the holiday. We recommend that you wear sunscreen, and drink plenty of water if you'll be spending time outdoors in the heat, even if you're swimming. Be careful if you'll be handling fireworks and let's all meet back here on Wednesday to share stories about our holiday!

We did it! We made it to the end of another year. Your friends at Alarm Grid would like to express our huge thanks to all of you. As 2022 comes to an end, we appreciate all the relationships we have built. Our hope is that 2023 allows us to build even more.

Unfortunately, during the holidays the bad guys are lurking. So please be sure you are arming your alarm and benefitting from the protection it provides. Also, with the increase in at-home cooking, please make sure that you are regularly testing your smoke detectors. These, along with heat detectors and carbon monoxide detectors, must work when we need them. Regular testing will provide that assurance.

Alarm Grid will be closed all day on Friday, December 30, 2022, for our New Year's observance. This will allow us to spend time with our families as 2022 comes to an end. During this time, we will not be answering phones, responding to emails, or shipping out orders. We will return to our normal schedule on Monday, January 2, 2023 at 9:00 am.

While our support staff will be away, our monitoring station operates 24/7/365, so for those customers who have chosen full central station monitoring, your system will be continuously monitored by trained operators. They are always ready to answer the call and dispatch when needed if your alarm calls.

If you need to contact the monitoring station, either to report a false alarm or to put your system on test, you can call Criticom Monitoring Services (CMS) at (888) 818-7728 and choose Option [9]. This is the process for Alarm Grid customers who reside within the United States. Once an operator answers, you'll need to supply your name, address, and your false alarm password.

For our Canadian customers, our monitoring partner in Canada is Rapid Response. They can be reached at (800) 932-3822. Remember, when you call either monitoring station you will be asked for your name and address, and to verify your false alarm password or false alarm phrase. Providing the wrong information, or providing the Duress password, will result in a police dispatch.

If you have a support question or need to make adjustments to your account, the monitoring station won't be able to assist you with that. In those cases, please send an email to support@alarmgrid.com. Please include a detailed explanation of your request and any supporting details. We will get back to you when we return to the office on Monday. When we return, there will almost certainly be a bit of a backlog, so please be patient while we catch up. We will get back to you at our earliest opportunity.

If you are looking to sign up for new service, buy a new system, or expand your existing system, please visit alarmgrid.com. Our self-service website is always there for you. When looking to add new components, select the drop-down to "Enhance Your System" and search for the type of device you are looking for. One feature many overlook is the "Browse By" option along the right side of the page. On Monday, we will be tackling all the orders placed while we were away.

We hope that everyone stays safe, as we all say goodbye to 2022 and welcome in 2023! We look forward to working with you in 2023!