In The United States, we have officially celebrated Labor Day as a national holiday since the late 1800s. It is a day to celebrate our country's labor force and to thank our workers for their contributions to the prosperity of our nation. In this spirit, Alarm Grid will be closed on Monday.
From the Alarm Grid family, we'd like to wish everyone a happy, safe, and restful Labor Day. If you will be traveling, don't forget to lock your doors and arm your alarm system. If you have automated lights, set rules or scenes to illuminate the house while you're away to deter potential burglars.
While Alarm Grid technical support, customer service, and shipping employees rest, our customers can rest assured that their systems are continuously monitored by our partners at CMS (USA) and Rapid Response (Canada).
Alarm Grid monitored customers located within the United States receive their monitoring service from Criticom (CMS). When your Alarm Grid-monitored system reports a signal, a CMS operator receives it, and processes it based on a pre-approved set of instructions. Alarm processing may involve sending authorities immediately, or calling the premises and a list of contacts to determine if an emergency exists before a dispatch occurs. Regardless of the exact process, it takes only moments to complete.
If you need to contact CMS, to put your system on test or to report that an alarm was accidentally triggered, you can get in touch by calling (888) 818-7728 and choosing Option 9. When you contact the monitoring station, be sure to have the proper information ready. The operator will need your name, address, and your false alarm password or passphrase. This is very important! If you call either monitoring station during an alarm, and you provide an incorrect password, they will be required to dispatch authorities.
For our monitored customers in Canada, you receive monitoring service through Rapid Response. If you need to contact them to put your system on test or report an accidental alarm you can call (800) 932-3822 and follow the voice prompts. You should only be contacting them for issues such as putting your system on test or canceling a potential dispatch due to an accidental alarm.
Neither of our monitoring partners can provide you with technical support or make changes to your account, so if you need that type of help, please contact us directly. You can email email@example.com with details of what you need and we will respond as quickly as possible when we're back in the office on Tuesday, September 5, 2023. At that time we will resume our normal support hours of 9:00 am - 8:00 pm. When we're back in the office, you can contact us by phone at (888) 818-7728.