Shipping Delays Due to CoronavirusPosted By Joshua Unseth
We are writing this post because in the last few days, a small minority of customers have called in frustrated by shipping times.
Our shipping team is working hard every day to get your product out to you quickly.
Unfortunately, once we pick, pack, and ship the products you ordered, we don't have any control about what happens to the product in the process of shipping. So far, we are noticing more packages arriving a day (sometimes 2 and rarely, but sometimes, 3 days) beyond our quoted timeframe. While our quoted timeframes are meant to be estimates, we understand that it can be frustrating to get a package after you expected it to be delivered.
At the moment, as the package carriers in the United States are being overwhelmed by people turning to online ordering. From what we can tell, a huge majority of products are being delivered just as they always have been. But a few more products than usual, for whatever reason, are showing up beyond what we would normally consider acceptable.
We ask for a little bit of patience. We are getting product out the door quickly - even as our warehouse is short-staffed. And UPS and USPS are getting your packages to you as fast as is humanly possible. Everyone is doing everything they can to get you the product and service you ordered as quickly as possible.
At this time, there are no refunds for late receipt of a shipment. When we ship the items, we are sending them in accordance with our shipping policy, as we normally do. Whether they arrive on time is not up to us. And our carriers have stopped refunding us for late arrival of product for the time being. We apologize for the inconvenience.