Forgive Us for the Support SlowdownPosted By Joshua Unseth
Many of you have noticed that the last week our service has been a little bit lackluster. We apologize for this. More than half of our support team has been hit with COVID-19. The result is that our tickets are taking a bit longer to get to, and we are a bit slower to answer support calls. We appreciate the high level of support our customers have come to expect, and we will, hopefully, be back up and running at the same support level within the next week or two. In the meantime, we sincerely apologize to anyone who has experienced an interruption due to the current circumstances.
In the meantime, we ask for your patience, understanding, and good thoughts and prayers for those on our team who have fallen ill. Everyone here is expected to make a full recovery, which we are exceedingly grateful for.
As our team members get back, we will begin the process of catching up, and getting back to supporting customers at the same high level we are known for.
Thank you for your understanding.