New Firmware Update Available for PRO Series Panels
Posted ByResideo recently released a new firmware version for its PRO Series. Firmware 03.2476.204 is now available for PROA7 and PROA7PLUS panels, improving touchscreen response, clarifying the disarm process, and restoring PROSIX signal strength display. Learn more in the official Resideo notice.
Silent Alarm Button Renamed to Police Alarm (Silent)
This is the most important change in the update and it applies to all PRO Series models. In previous versions, during an active alarm, some users were pressing the Panic icon and then pressing the Silent Alarm button to silence the alarm. In reality, what they were doing was sending a silent panic signal, telling central station dispatchers to send the police immediately.
Doing this did silence the alarm, but without warning, police officers were being sent to the address. To make the function clearer, Resideo has renamed the button to POLICE ALARM (SILENT) and provided the instructions to enter a PIN in bold. The behavior is unchanged. But the new description makes it obvious that pressing this button calls the police, and that entering your user code is the correct way to silence an alarm.
Before (left) and after (right) — the Silent Alarm button is now labeled Police Alarm (Silent)
Touchscreen Sensitivity Fix
The touchscreen fix applies specifically to PROA7-FA and PROA7PLUS-FA panels. A small number of these units have experienced inaccuracy or lag when using the touchscreen, and the new firmware adjusts the sensitivity to resolve it. If your panel has felt sluggish or inconsistent to the touch, this update should take care of it. Standard PROA7 and PROA7PLUS models are not affected by this issue, though they can still receive the update.
RFSIX (PROSIX) Signal Strength Display Fix
PROSIX sensors paired with a PRO Series panel show their signal strength, making it easy to confirm they’re communicating properly and to troubleshoot any supervision issues. The display updates daily at 1:00 AM local time, or within about two minutes after using walk test mode.
The third fix addresses an issue that affected some PROA7-FA panels updated to firmware versions 03.2476.174 or 03.2476.183 in August 2025. On those systems, the RFSIX signal strength bar graph could disappear from the screen after the update. This new firmware brings that display back for affected panels. PROA7PLUS-FA and earlier ProSeries models aren’t impacted and don’t require any action. However, it is always recommended to keep your system updated to the latest firmware.
How to Get the Update
The firmware is now available through the AlarmNet360 portal. Alarm dealers can push it remotely to installed panels, or apply it during a new installation if the panel in the box is on an older version. Before the update can be pushed, the panel should:
- Be disarmed.
- Be connected to WIFI.
- Be free of alarm memory.
- Not have an AC loss condition.
- Not be actively reporting.
- Not be in walk test or programming mode.
New PROA7-FA and PROA7PLUS-FA units are already being shipped with 03.2476.204 pre-installed, though it may take a few weeks for all distributor inventory to cycle through. The firmware revision is printed on a label on the side of the box if you want to verify the version before opening a unit.
For help with your PRO Series system, the Alarm Grid support team is available Monday through Friday from 9:00 AM - 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or chat with us on our website. Live chat agents are available from 9:00 AM - 6:00 PM Eastern.