Closing? Alarm Grid Offering Free Tech Support to Customers Caught in the Middle...

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The last few weeks, we have been hearing rumblings that Home Security Store has not been answering their phones or emails. We have to date not commented on it, since we really don't know anything at all about their financial situation. That said, we know they have sold a lot of product over the years, and that there seems to be a lot of customers feeling a little bit like they are caught in the lurch. And after this CEPro story came out, we thought it was probably time to say something.

While we can't offer advice for those who are waiting on product, other than to say that we offer many of the same products as HSS sells, we can certainly speak to the service/monitoring side. If this is your first time at Alarm Grid, you probably don't know anything about who we are. We are a well-reviewed alarm monitoring provider that happens to sell high quality home security equipment. Most recently, we've begun selling the Honeywell L7000 and L5200 security systems, which are some of our favorites, and which we highly recommend to anyone looking for a system. We pride ourselves on the free tech support we provide to all of our customers. In the last year, we have been over-run with the tech support needs of DIYers who love us!

So for those of you stuck in the middle of the mess, we would love to hear from you. Please email (it's the best way to contact us), or call 888-818-7728. If you call in and don't get an answer, leave us a message. We are quick to respond, and will call you back ASAP. We've been inundated the last few weeks with calls about this Home Security Store situation. So forgive any waiting, and let us help you get the help you need for the products you have received.



Unfortunately we do not sell this specific device. You may be able to obtain this from Visonic themselves.
I am in the market for a Visonic Spy-1. I had last found the PIR at Home Security Store which I found on your site to be closed. The web page is non-responsive. Is this company able to supply this product and what are the particulars to purchase from you? Thanks, Bill