Discontinued Support for Some ADC Z-Wave ThermostatsPosted By Michael Goris
Note: There has been a major update involving this issue. Please refer to this post for more information.
Alarm.com has announced that they will be discontinuing support for certain Z-Wave thermostats. The affected devices include the 2GIG CT-100, the 2GIG CT-30 and the GE TSTAT-300. For Alarm.com accounts created after May 20, 2018, it will not be possible to control these Z-Wave thermostats.
The reason that support for these thermostats is being discontinued is because they do not comply with the higher communication standards necessary for supporting the most advanced Z-Wave thermostat features. These advanced features, which include certain HVAC safeguards, provide convenience and comfort for both end users and product dealers. Therefore, ending support for these older models is necessary for providing the best possible support for newer equipment.
For new Alarm.com users looking to get started with Z-Wave home automation, we recommend using the ADC-T2000 Smart Thermostat. This advanced and highly capable device supports remote operation through the Alarm.com Mobile App, and it can be easily integrated into most Z-Wave networks. Other modern Z-Wave thermostats will also work. Feel free to verify thermostat compatibility with our support team in advance to avoid any issues.
Please note that these service discontinuations only affect new accounts. For older Alarm.com accounts that already support the aforementioned devices, no changes will be necessary. These accounts will be grandfathered in, and the devices will still be supported.