Total Connect 2.0: Temporary Problem with Honeywell Lyric OC1 CamerasPosted By Michael Goris
We have heard from Honeywell that some Lyric OC1 Cameras, also known as the IPCAM-WOC1, are experiencing temporary difficulties. Fortunately, no other Total Connect IP Cameras are experiencing any problems or issues at this time. Honeywell says that they expect to fix the problem shortly.
According to Honeywell, the problem is affecting newly activated Lyric OC1 Cameras. These cameras are currently failing to steam live video. However, the cameras are still successfully enrolling with TC2 and notifying users about any motion that is detected. We expect the issue to be resolved in the near future.
Alarm Grid apologizes for any inconvenience this may cause for our customers. If you have any questions about this issue, please reach out to us at firstname.lastname@example.org, or call us at 888-818-7728 from 9am to 8pm EST Monday thru Friday.
Update: Honeywell has informed us that the problem has been resolved. If you enrolled a new Honeywell IPCAM-WOC1 yesterday and it's not streaming through Total Connect 2.0, first delete the camera from your TC2 account. Then press and hold the reset button on the camera to restore it to factory defaults. Then re-register the camera with TC2. It should now stream video properly.