Total Connect 2.0 Posts

Posted By

Frequent readers of our blog may remember from back in late March of this year that the Honeywell IPCAM-WOC1, also called the Lyric OC1, was discontinued without replacement. However, we may soon be reversing that statement, as we have heard that the outdoor camera may soon return!

If you are not familiar with the Honeywell IPCAM-WOC1, it is an outdoor security camera that is used with the Total Connect 2.0 interactive security notification and automation platform. It was quite shocking to us when the camera was discontinued, as it left no outdoor camera available for use with the TC2 platform. Nevertheless, we reported the news, and we even mentioned that it left the door open for a new camera to be revealed at ISC West 2021.

However, Resideo experts have stated that the Honeywell IPCAM-WOC1 was never really discontinued completely, and it was actually just being made temporarily unavailable due to supply issues. Once Resideo resolves the supply issues, the Honeywell IPCAM-WOC1 will supposedly be making a triumphant return. According to insider sources, such a return would not happen until September. It's still a couple months away, but a return might be a reality!

Please understand though, this is just a rumor at this time, albeit one with some very credible sources. We have also heard from our inside sources that it's possible that the Honeywell IPCAM-WOC1 may return as an updated model, with perhaps even a different part number. This would make sense, as the IPCAM-WOC1 was known for being a somewhat quirky device. An update to improve its performance upon return would certainly be appreciated.

We don't have much else to say about a possible return of the Honeywell IPCAM-WOC1. But we absolutely want a marketable and reliable outdoor camera for use with Total Connect 2.0. On that ground, we will be totally thrilled with a resurrection of the IPCAM-WOC1 Camera, especially if it comes as an updated model with more reliable performance. Resideo needs every resource they can get to complete with the Alarm.com Cameras, so this would be a good start.

Of course, we will keep you updated as we learn more about the Honeywell IPCAM-WOC1, so make sure to keep checking our blog for more information. And don't forget to leave a comment down below with your thoughts. We would love to know what you think of the Honeywell IPCAM-WOC1 Outdoor Camera and whether or not you would be interested in buying one if it makes its return. As always, we will return soon with more security news and updates, so make sure to stay posted!

Tags: , , , , ,

Comments


Posted By

We have a quick tip today for users setting up Notifications on Total Connect 2.0, specifically regarding Notification Triggers for IP cameras. The HD cameras offer a much more diverse selection of Notification Triggers than legacy cameras, which have "Video Events" as their only option.

If you are not familiar with Total Connect 2.0 Text and Email Notifications, then the term "Notification Triggers" is used to identify the action(s) that cause text and/or email alerts to be sent to designated users. In the case of security cameras, you will likely want to be notified if your camera records a video clip. That way, you will know to check out the clip and make sure that everything is alright.

However, the selection of Notification Triggers is much wider if you are working with an HD camera versus and older legacy camera. For an HD camera, you can choose specific types of video captures for notifications, while leaving other types of video captures off the trigger list so that you aren't necessarily notified for every type of camera recording. For instance, you might want to be notified if your camera records a clip for an alarm event or due to detecting motion, but not if your camera begins recording due to sound-based detection.

Note the available selections in the list below. You can pick and choose which of these notifications you want to use with your Total Connect 2.0 HD camera, and which ones you do not. If you choose all eight (8), then it will essentially serve as the greyed out "Video Events" option, which is the only viable option when using legacy cameras.


But as you will notice for legacy cameras, only "Video Events" can be selected as the Notification Trigger. This is pretty much a cover-all option that includes all the individually selectable options that you would have for an HD camera. In other words, if you want to set up Notifications for any legacy cameras, then you will have to make it so that any and all camera activity will trigger a notification. For that reason, it is extra important that you adjust the sensitivity levels for your legacy cameras so that you aren't bombarded by alerts!


For reference, the only HD cameras used with Total Connect 2.0 are the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the discontinued Honeywell IPCAM-WOC1. All other IP cameras used with TC2 are legacy devices. There is hope and speculation that Resideo (formerly Honeywell) will unveil some new HD cameras at upcoming ISC West 2021, but that is a story for another time.

This doesn't mean that if you mix and match legacy and HD cameras on a single TC2 account that you are restricted to "Video Events" for your Notification Triggers. You can create separate sets of notifications as needed so that you have fully customized alerts for your HD cameras, plus the "Video Events" Notifications set up for your legacy cameras.

Don't forget that Total Connect 2.0 allows you to have up to eight (8) HD cameras per account, plus a maximum of six (6) legacy cameras. You may want to refer to this helpful FAQ for more information on Total Connect 2.0 Clip Limits. We know that it can be a bit confusing regarding all the separate rules for HD vs legacy cameras on Total Connect 2.0, so definitely refer to that guide if you need a refresher!

Also, make sure to read our complete guide to setting up Total Connect 2.0 Notifications. That will show you exactly how to create TC2 Notifications the way you want so that you and those around you are properly alerted to events and activity on your security system, which includes any security cameras you have set up. Don't forget to leave a comment down below with your thoughts on Total Connect 2.0 Notifications and Alerts. We're very interested to hear what you have to say. And remember to stay tuned to the Alarm Grid Blog for more security content, news, and tips coming soon!

Tags: , , , , , , , , , , , , , , , , , , , , , ,

Comments


Posted By

If you are a regular reader of the Alarm Grid Blog, then you have likely heard us joke about the current paltry selection of Total Connect 2.0 IP Cameras from Resideo (formerly Honeywell). But what if Resideo were to revamp their camera lineup? Today, we speculate what could be possible.

First, let's look at the currently available TC2 IP Cameras. There are two (2). We have the Honeywell IPCAM-WIC1 and the Honeywell IPCAM-WIC2. Both are indoor cameras, with the IPCAM-WIC1 being a "budget" 720p camera, and the IPCAM-WIC2 as the premium 1080p camera offering. There isn't anything inherently wrong with these cameras, and the IPCAM-WIC2 is actually quite nice. However, since the Honeywell IPCAM-WOC1 was discontinued, there is no outdoor camera for the lineup, and if you compare this selection with the Alarm.com Camera Lineup, quite frankly, Resideo should feel embarrassed.

But it doesn't necessarily have to be this way! Not only have we heard grumblings about some new cameras coming out of the Resideo pipeline, we're also happy to do our very own speculating. So let's play pretend for this blog post, and imagine what might be possible from Resideo and Honeywell Home.

With the Honeywell Home PROA7PLUS positioned as one of the leading next generation security panels, just imagine what could be possible if it had a robust and complete camera lineup to accompany it. Actually, you don't have to imagine, because we're going to do it for you. Right here, right now, we're going to drop some ideas and speculation about what Resideo could be cooking up. Who knows, maybe we'll see some of these thoughts become reality at ISC West 2021 next month.

We would want these cameras to look sleek and impressive. They should be easy to pair with your Total Connect 2.0 account. How about QR code pairing through the Total Connect 2.0 Mobile App? That would be quick and easy. WPS pairing for WIFI connectivity would likely be possible, but there should also be more secure Access Point (AP) mode pairing for greater security. We wouldn't be too disappointed if WPS pairing were dropped entirely, just as long as there were an efficient and simple process for network connectivity. Maybe they could do something where you connect an initial camera to the network, then other cameras could connect with that "Master Camera" and automatically pair with the network? There would be some security kinks to iron out there, but that sounds quick, easy and simple, which is optimal for end-users. And actually, if you were to use a power over ethernet setup, then you wouldn't even need WIFI connectivity.

Here's a quick and easy idea that consumers will love - a simple color option for each camera. Release each camera in the classic white coloring option, as when you think of security cameras, you usually think of white. But what about also a jet black color option? The black-colored cameras would be well-hidden in the darkness of night and catch intruders off-guard. Why hasn't this been done yet? Plus, consumers love fun choices like this. It's simple, sure, but black-colored security cameras would be a major market hit. Speaking of night time, we would want these cameras to have IR night vision capabilities for recording in the dark. We wouldn't expect anything less from these top-of-the-line cameras.

How would you go about viewing these camera feeds? Well obviously you would be able to access them remotely through the Total Connect 2.0 platform. You could use the website or mobile app. We also know that there would be connectivity through the PROA7PLUS Alarm Panel, and the PROWLTOUCH Keypad. For the most part, that would probably be enough. But let's get creative here. What if you put an HDMI or other type of port on each camera, and then you could connect a loose monitor just to get a quick peak at the camera's feed while you are installing the devices in the field? Maybe that's packing too many features into a tight space, but at the same time, why not?

Speaking of, we have to wonder how the cameras would receive power. You could do what Alarm.com does. They have a "residential" lineup of cameras that uses simple, yet effective, plug-in transformers. They're quick and dirty, but they get the job done. Then there's also a "commercial" lineup that uses Power over Ethernet (PoE). We'll give you the best of both worlds here and just say that each camera should have both options available. Bundle a transformer, and release a universal "extension cable" for those who need a long wire run. But at the same time, allow a user to lose that transformer and just run an ethernet cable for both network and power connectivity. More choice, more options, more power.

And also, why not battery power? Allow a camera to run off AA batteries or CR123A batteries, and make something truly wire-free. Battery power is only becoming more impressive as technology grows and changes. This could also be a backup power option during electrical outages. Maybe you could do something where the camera pairs with the PROA7PLUS like a sensor, and then it uses its cellular connection (via the PROLTE-A or PROLTE-V) to remain connected to the network even if the internet is down? This might be a bit unrealistic at the present time, but hey, we can dream right?

This post wouldn't be complete without talking about some camera types. We will start simple. There would have to be a universal go-to and basic indoor model. The equivalent of the ADC-V523 (for those familiar with Alarm.com Cameras). This would be a versatile device that you could use in pretty much any indoor installation. And if there's an indoor model, then there would also have to be an outdoor model, ala the ADC-V723. And why not have a budget model, aka the ADC-V515. Maybe tone down some of the features and give an affordable option. There could even be a budget outdoor camera, the fictitious ADC-V715, which doesn't even exist... yet.

Would Resideo and Honeywell Home release their own version of the ADC-V622-WELL? Sure, why not. Actually, Honeywell has definitely attempted a "social camera tower" device before. We do like the idea. An interactive camera with a call button and two-way voice. It's creative and unique, and it could absolutely be a hit. Imagine pressing the camera call button and then getting an alert on the panel or via push notification from Total Connect 2.0. This is an excellent option for those taking care of sick relatives, or aging family members.

We would like to see some dome camera options. Dome cameras are easy to hide, and they offer some excellent installation opportunities. How about a small dome camera like the ADC-V821, and a big dome camera like the ADC-VC826. Maybe the big dome camera would get a boost in specs and capabilities, like pan/tilt and possibly even zoom, to take advantage of the larger size. Resideo Dome Cameras and Honeywell Home Dome Cameras for residential and commercial applications alike. And they would certainly be suitable for outdoor use as well. The dome design practically screams "Install Me Outside Please!", and we don't see why not.

Lastly, we want to go out with a BANG! here. You know the ADC-VC836 Turret Camera? Well imagine a design like that, but then you can go into Total Connect 2.0 to remotely control the turret camera's position like a robot. A remote control camera, kinda like a stationary drone. Wait, a Drone! Resideo Drone Camera and Honeywell Home Drone Camera! Why not just release a Resideo Drone or a Honeywell Home Drone? Pair it with your Total Connect 2.0 account, select the Drone Camera, and then use your phone or computer as a controller for it. Take flight and scope out your home or business with your drone camera. An outdoor model could charge using solar power. Fly around and capture all of the activity recorded. Not only would you get amazing coverage, it would be COOL.

We can just imagine spending hours flying our TC2 Drone Camera. If privacy concerns are a thing, you could set the camera to only record footage while it is within the assigned property address. We're strictly talking for monitoring your own property. Still, the possibilities of flying a mini TC2 drone around a 3-story house or multistory company office would be pretty neat. Imagine the drone riding in the elevator and then surprising your co-worker as the door opens! Two-way voice capabilities would allow you to communicate through your drone in real-time. Again, we know a drone might a bit scary and open up some unnecessary espionage opportunities. But this is too cool not to at least imagine and dream about.

None of the ideas or topics discussed in this blog are known to exist, and this is just purely conceptional imagination "what-if" at this point. The odds of Resideo actually showcasing a drone camera at ISC West 2021 are slim-to-zero. At some point, the camera fairy tales in this post became exactly that - fairy tales. That's not going to stop Alarm Grid from thinking about a day in the future where Resideo has an incredible lineup of security cameras, and we laugh the fact that at one time it was just the IPCAM-WIC1 and IPCAM-WIC2.

What can we expect out of Resideo as far as new cameras at ISC West 2021? Well a drone, or even a stationary turret camera ala an ADC-VC836-like design that you can actually use for 360-degreee control through Total Connect 2.0 is probably asking too much. Let's come back down to planet Earth for a second. It's fair to expect a new indoor and outdoor camera for use with Total Connect 2.0. Seriously, TC2 users deserve a better camera selection. And even if we saw some nice dome cameras for the platform, we would probably still be blown away. Resideo has to up their camera game. Why not give the public something impressive?

Can you dream big on some Resideo and Honeywell Home Camera ideas? Or has this writer lost his marbles? Leave your thoughts in a comment down below. What would you like to see out of a next generation of Honeywell IP Cameras? What's realistic, and what's a fun fantasy idea? We clearly crossed the line into the realm of fantasy in this post, but why not get a little creative once in awhile? Security is fun, don't ever forget that. Speaking of fun, stay tuned to the Alarm Grid Blog for more security news and other content coming soon.

Tags: , , , ,

Comments


Posted By

In a previous Beta Firmware Version available to industry insiders, Resideo introduced the ability to live-stream SkyBell Doorbell Cameras from the Honeywell Home ROA7PLUS and Resideo PROA7PLUSC. The new upcoming feature will likely be made available to the general public very soon.

We have known about the camera streaming capabilities for the PROA7PLUS for quite some time, but we had yet to see what form the feature would take. That changes with this beta release, as we now have our first glimpse at the feature. Users can live-stream any Total Connect 2.0 compatible SkyBell device right from their PROA7PLUS or PROA7PLUSC. Compatible doorbell cameras include the round Honeywell SkyBell DBCAM and the slimline Honeywell SkyBell DBCAM-TRIM. The round model has since been discontinued, but the slimline model remains available for purchase from the Alarm Grid website.


In addition to streaming from a compatible panel, the system will also display a message whenever someone is at your door and rings the SkyBell device. The camera streaming also includes audio streaming, and you can engage in a two-way voice conversation with the person at your door. This is thanks to the integrated microphone included in the ProSeries Security Systems. This is great for telling your friend that you will unlock the door for them, or for telling a solicitor that you're not interested. The possibilities will be endless!

And not only is this feature available for the PROA7PLUS and PROA7PLUSC, you can also stream from the compatible touchscreen keypads, those being the Honeywell Home PROWLTOUCH Keypad and the Resideo PROWLTOUCHC Keypad. The touchscreen keypads support all of the same capabilities as the panels in this aspect, including doorbell camera streaming, audio streaming, and two-way voice. Remember that you must have WIFI capability enabled on the panel to integrate the touchscreen keypads as well as the Skybell.


One very important note about the SkyBell streaming feature is that it is only going to be supported by the "PLUS" versions of the ProSeries Panels, those being the PROA7PLUS and the PROA7PLUSC. It is our understanding that the PROA7 and PROA7C will not support the feature. If you were trying to decide between a "PLUS" and a "non-PLUS" version of a ProSeries System, well this is yet another reason to spring for one of the higher-end versions!

Although the feature has not been released to the public quite yet, we still have a general idea of how SkyBell Camera streaming will be implemented. First, you must have the system monitored and set up for service with Total Connect 2.0. You will then need to link your SkyBell device with your Total Connect 2.0 account. If you intend on buying a new SkyBell Camera for this purpose, then make sure that you are getting one of the Honeywell models for use with Total Connect 2.0. A user should never attempt to pair an Alarm.com SkyBell device with TC2 or with the native SkyBell App. After you link your ProSeries System with TC2, there will be a new Cameras option inside the main system menu. It is there that you can choose to stream a SkyBell Camera linked with your TC2 account. The device should show up after the doorbell camera has been successfully integrated with your TC2 account, and the panel has properly refreshed with the AlarmNet Servers.

We know that many Alarm Grid users will certainly take advantage of this feature once it is released. To ensure that you can get started with SkyBell Camera streaming as soon as it becomes available, make sure that you are monitored ahead of time. All TC2 users are entitled to have up to five (5) SkyBell devices linked with their accounts. You don't even need a true video monitoring plan to get started. More information on the subject can be found in this FAQ. If you're interested in signing up for monitoring service, and you haven't decided on a service provider as of yet, then you could consider one of Alarm Grid's monitoring plans. If you have questions, reach out to us by emailing support@alarmgrid.com. Remember that we check and reply to emails during our usual business hours of 9am to 8pm ET M-F.

Are you excited about SkyBell Doorbell Camera streaming for the PROA7PLUS, PROA7PLUSC? We're sorry to tease you with a feature that hasn't seen its official release quite yet, but we figured that it would be okay to build up some hype. With the SkyBell Camera Streaming and Local End-User Programming for the ProSeries Panels both in Beta Development, it's fair to expect the features to be fully released any time now. We will provide updates in the Alarm Grid Blog regarding any major releases. For now, make sure to comment down below to share your thoughts on this upcoming feature. Also feel free to let us know about any security system coverage you would like to see us focus on in the future. That's it for today's blog, stay tuned for more Alarm Grid content coming soon!

Tags: , , , , , , , , , , , , , , , ,

Comments


Posted By

Welcome to our PROA7PLUS Cheatsheet! This document will cover various procedures and information associated with the Honeywell Home PROA7PLUS, Honeywell Home PROA7, Resideo PROA7PLUSC, and Resideo PROA7C. First we'll cover a preface, and then we'll dive deep into various system processes.

Table of Contents


Preface

The PROA7PLUS, along with its variants, represents the latest alarm panel from Honeywell Home and Resideo. Sometimes referred to as the ProSeries 7" All-In-One Systems, these are wireless all-in-one panels that connect with AlarmNet for alarm monitoring service. They can also be set up for use with the Total Connect 2.0 interactive platform, provided that access to the service is included in the user's alarm monitoring plan. Since AlarmNet supports IP-only alarm monitoring, cellular-only alarm monitoring, and dual-path alarm monitoring with both IP and cellular, you can technically use the PROA7PLUS and its variants with any alarm monitoring plan from Alarm Grid. To learn more about the Alarm Grid Monitoring Plans, please review this helpful post.

It should be mentioned that end-user programming for the ProSeries Panels is not available as of May 2021. The feature is currently in beta development and only available to those in the alarm industry. That is how we are able to provide information on how end-user programming looks and how it works. It is expected that the feature will be made available to the general public via a firmware update in the very near future. But please note that if your ProSeries System has not yet been updated to the firmware version that supports end-user programming, then the feature will not be available on your panel.

Right out of the box, the ProSeries Panels can support all of the Honeywell Home PROSIX Series Sensors and the Honeywell SiX Series Sensors that were originally built for use with the Honeywell Lyric Alarm System. It is important to note that once you pair a SiX Series Sensor with a ProSeries Panel, it will receive a firmware update and can never be reverted back to be used with a Lyric again. Once it goes to ProSeries Panel, it can never go back. The ProSeries Panels each have (127) zones available for the encrypted PROSIX and SiX Series Sensors.

Legacy sensor support is also available for the ProSeries Panels. If you add a Honeywell Home PROTAKEOVER Module to the panel, then you can pair sensors from one (1) of five (5) possible legacy frequency. The legacy frequency you decide to use is selected via an adjustable dial on the PROTAKEOVER Module. The available options include Honeywell 5800 Sensors (but not 2GIG), 2GIG 345 MHz Sensors (but not Honeywell), 319.5 MHz Sensors (Qolsys, Interlogix, GE), 433 MHz Sensors (DSC), and Bosch Sensors. You can only add one (1) PROTAKEOVER Module to a ProSeries Panel, so only one (1) legacy frequency can be used with the system at any given time. Up to (123) legacy zones are available on the ProSeries Panels. When combined with the encrypted zones for PROSIX and SiX Sensors, a maximum total of (250) zones are available on one of these systems.

One key characteristic of the PROA7PLUS is that the system is split into four (4) different variants, based on two (2) deciding factors, with each factor having two (2) options. First, you must decide whether you want the PLUS version or the BASE version. Most users ultimately go with the PLUS version, as the BASE version is more limited and requires an added communicator to get the system monitored. Second, you must decide whether you want the Honeywell Home version for residential use or the Resideo version for commercial use. Unlike the first decision, this second one really comes down to personal preference, and it won't really affect the performance of the system in any way.


PLUS Versions
BASE Versions
Honeywell Home Versions
Honeywell Home PROA7PLUS

Honeywell Home PROA7

Resideo Versions
Resideo PROA7PLUSC

Resideo PROA7C

PLUS vs. BASE

Most users who buy a ProSeries System opt for a PLUS Model. There are a few differences to be discussed between the PLUS Models and the BASE Models. A PLUS Model comes with a Honeywell Home PROWIFIZW Module already built-in for WIFI and Z-Wave Plus support. A BASE Model does not have this, but you can add one separately. If you only want WIFI support, and you don't care about Z-Wave Plus for home automation, then there is also a Honeywell Home PROWIFI that provides WIFI, but no Z-Wave Plus. Honeywell has chosen to go with a very modular design, so that users don't have to pay for features they may never intend to use.

A PLUS Model can be set up for IP-only monitoring (WIFI) right out of the box. You only need to add a cellular communicator if you want to set up a PLUS Model for dual-path monitoring with both IP and cellular. Conversely, a BASE Model cannot be set up for alarm monitoring right out of the box, as it does not have a built-in communicator. You must add an IP communicator and/or a cellular communicator to get the system monitored. If, for example, you want cellular-only monitoring, it may make sense for you to buy the BASE Model, and a cellular communicator, but only if you don't want any of the other features that are supported only on the PLUS Model. We'll cover those features in just a bit.

For reference, the IP communicators are WIFI modules that support wireless WIFI connectivity, and they cannot be used for wired ethernet connectivity. The options include the Honeywell Home PROWIFI, which adds WIFI only, and the Honeywell Home PROWIFIZW, which adds both WIFI and Z-Wave Plus. As of May 2021, only LTE modules are available for cellular connectivity. The options include the Honeywell Home PROLTE-A (AT&T LTE) and the Honeywell Home PROLTE-V (Verizon LTE). It's possible that a 5G cellular module might be released for the system someday, but that is not an option now.

There are two (2) other big differences between the PLUS Models and the BASE Models. One, a PLUS Model has a built-in camera for taking disarm photos on the system, while a BASE Model does not have an integrated camera. There is no way to add a panel camera to a BASE Model, so this will always be a feature you miss out on if you decide to get a BASE Model. Two, a PLUS Model supports Bluetooth LE connectivity for automatic Bluetooth disarming, while a BASE Model does not support Bluetooth. There is no way to add Bluetooth connectivity to a BASE Model, so again, this will be a feature you miss out on if you opt for a Base Model.

Honeywell Home vs. Resideo

Unlike the PLUS vs. BASE debate, the Honeywell Home vs. Resideo decision is more of a personal preference decision. The difference here is that the Honeywell Home Models say "Honeywell Home" across the front, while the Resideo Models say "Resideo" across the front. Other than that, they are exactly the same. Technically speaking, the Honeywell Home Models are intended for residential use, while the Resideo Models are intended for commercial or industrial use. But there is actually nothing stopping you from using a Resideo Model inside a home, or a Honeywell Home Model inside a business. For more information on the subject, we recommend checking out this blog we wrote on the subject.


General System Information

Below is some of the general information for the Honeywell Home and Resideo ProSeries Panels:

  • Panel Type: Wireless All-In-One
  • Voltage Input: 9VDC, 2.5A Transformer (Included - P/N 300-10260)
  • Backup Battery: 24 Hour Rechargeable Lithium Ion 3.6/4.2V, 5200mAH (Included - P/N 300-11186)
  • Total Zones: 250 Security Protection Zones
  • PROSIX and SiX Series Zones: 127 Zones
  • Legacy RF Support: 123 Zones, 319.5 MHz, 345 MHz, 433 MHz, or Bosch (with added takeover module)
  • Legacy RF Notes: Uni-Directional Only; Requires PROTAKEOVER Module
  • KeyFob Slots: 32 (ProSix & SiX Fobs)
  • User Codes: 96 (Master Code Hardcoded to Slot 1)
  • Partitions: 4
  • Automation: Z-Wave Plus (Automatically Included with PLUS Models Only)
  • Z-Wave Device Limit: 78 (Automatically Included with for PLUS Models)
  • Compatible Keypads: Resideo PROSIXLCDKP, Resideo PROWLTOUCH (Requires PROWIFIZW or PROWIFI)
  • Maximum Keypads: 8 per Partition
  • Event Log: 4,000 Events
  • Other Features: WIFI. The following features are supported on the PLUS Model only: Integrated Camera, Automatic Bluetooth Disarming, Wiselink (PROINDMV & PROOUTMV)
  • Package Contents: Panel, PROWIFIZW Module (installed, PLUS Models Only), Transformer (9VDC, 2.5A), Backup Battery, Manuals, Mounting Hardware w/ Wall Plate
  • Dimensions: 5.75"L x 7.875"W x 1.0"D
  • Mounting Options: Wall Mount or Desk Mount (Sold Separately)
  • Default Master Code: 1234 (should change for security purposes)
  • Default Installer Code: 4112 (recommended to keep at default)


Wiring

The ProSeries Alarm Panels include a transformer for powering on the system, but a user must supply their own wiring. The use of a prepared wire, such as a Honeywell LT-Cable is advised. However, traditional wiring is perfectly suitable. You should use a wire gauge between 16-gauge and 22-gauge. If you decide to use traditional wiring that you have prepared yourself, then please observe the following strict wire limits:

Wire Gauge Max Wire Run
16 AWG 110 Feet
18 AWG 70 Feet
20 AWG 45 Feet
22 AWG 25 Feet


System Arming

Arming the security system puts it into a secured state. If activity is detected while the system is armed (e.g. a door/window being opened, movement being detected, etc.), then the system may go into immediate alarm or require that a user verify their identity with a valid code to prevent an alarm. Please note that this does not apply to 24-Hour Zones, which will trigger an immediate alarm when activated, even if the system is in a disarmed state. Common examples of 24-Hour Zones include smoke detectors, carbon monoxide detectors, and emergency exit doors.

To arm a ProSeries Panel, click the ARM button on the main screen. Then choose the arming type to arm the system. You can Arm Away or Arm Home, with Arm Home being the system's version of Arm Stay. The difference between these arming modes is that interior sensors are automatically bypassed (ignored) when you choose Arm Home. This allows anyone still inside the building to move around freely, without triggering a false alarm. But in Arm Away, interior sensors are active and able to cause alarms on the system. There should be nobody remaining inside the building after you have enabled Arm Away mode. Please note that at least one (1) Entry/Exit Zone must be faulted during the Exit Delay countdown when Arming Away, or else the system will revert to Arm Home mode instead. This is because the system will assume no one left after arming, and that the user must have meant to Arm Stay. This is known as Auto-Stay Arming, and it is a false alarm prevention feature.

Keep in mind that if multiple partitions are set up with the system, then you will be able to select which partition you want to control before you press the ARM button on the main screen. You can select any of the four (4) partitions that are enabled on the system. A partition dropdown selection option will only be shown if multiple partitions are configured on the system. If partitions have not yet been configured, and the system still only has a single partition, then this dropdown option will not be displayed. Partitions are covered in greater detail later in this cheatsheet.

Another option called Arm Night will also be available if you have at least one motion sensor programmed on the system with the Arm Night feature enabled. Arm Night is a more secure version of Arm Home (Stay), in which any interior motion sensor with the Arm Night feature enabled will NOT be automatically bypassed. That is, if that sensor detects activity while in Arm Night mode, it will trigger a response (e.g. an alarm) on the system. Meanwhile, motion sensors that have Arm Night disabled will be bypassed and ignored by the system.

Also when arming the system, you can choose to enable or disable Entry Delay and Silent Exit. The default selection is to enable Entry Delay, and disable Silent Exit. If Entry Delay is disabled it will result in the system going into immediate alarm when an Entry/Exit Zone is faulted, as opposed to going into an Entry Delay countdown, during which the user can disarm the system before an alarm occurs. Silent Exit being enabled will result in the panel not producing any sounds as the Exit Delay countdown occurs. Please note that if Silent Exit is enabled, then the Exit Delay countdown timer will be automatically doubled for that arming session. This will give the user extra time to vacate the building, as there won't be any countdown timer reminding them that they need to exit immediately.


Please note that you can also arm the system via Total Connect 2.0 if the system is monitored and set up with the service.


System Disarming

Disarming the system takes it out of a secured state and puts it into a Disarmed mode, in which only 24-Hour Zones are able to trigger system alarms. You can only disarm the system while it is in an armed mode. Please note that if you have Armed Home or Armed Night, then an option for Quick Exit will be available. This feature allows a user inside a location that is Armed Home or Armed Night to briefly step outside, for instance, to take out the trash, or to retrieve something from their car. When you press Quick Exit, the system begins the normal Exit Delay countdown. During this time, any Entry/Exit door can be opened without causing an alarm. As long as the door is secured again before the countdown expires, the system will return to its prior arming state at the end of the countdown. This prevents the user from having to disarm, then arm again.


In Arm Away mode, the only available option is to Disarm.


To disarm the system, you must have a valid code. This can be a regular user code, or the Master Code. Click the Disarm button to pull-up a numeric digital keypad. Then enter the valid code into the digital keypad. The system will disarm. Don't forget that if you need to disarm a different partition than the one displayed on the screen, then you should first select that partition from the dropdown menu and provide a user code with authority for the selected partition. This dropdown menu will only be present if multiple partitions are set up on the system.

Please note that you can also disarm the system via Total Connect 2.0 if the system is monitored and set up with the service.


Adding a Zone

To add a zone to a ProSeries Panel, you must have access to end-user programming. Otherwise, all zone programming is completed remotely by your monitoring company. To access the system's auto-enrollment mode, start from the main screen and click the small menu button (three horizontal bars) at the bottom of the home screen, and then choose Tools, enter the Installer Code (default 4112), and then choose Programming, and then choose Peripherals, and then press the + button at the top of the screen to put the system into its auto-enrollment mode.


With the system in this mode, you can then fault (activate) a sensor to get it to auto-enroll. You will be taken to the Edit Sensor screen where you can configure the zone settings. The following programming fields are available:

  • Sensor Type: Set automatically during auto-enrollment. This is the model of sensor that was enrolled (e.g. SIX-Contact, SIX-Motion, etc.)
  • MAC: Set automatically during auto-enrollment. This serves as a Serial Number identifier for PROSIX and SiX Sensors. Please note that if you enroll a legacy sensor using the PROTAKEOVER Module, then this will instead be a Serial Number or a Sensor DL ID Field.
  • Partition: Allows you to assign the sensor to a specific system partition. Only enabled partitions can be selected.
  • Service (with grey background): Available on certain types of SiX and PROSIX Sensors. Allows you to add an additional (secondary) function for the sensor. An example is adding support for an external NC Contact that is wired into a PROSIXCT or SiXCT terminals when its primary function is the Reed Switch.
  • Zone Number: Cannot be changed. Shows which Zone Number the sensor is being assigned. Remember that the system supports (127) encrypted PROSIX and SiX zones, plus (123) non-encrypted legacy zones, for a total of (250) zones.
  • Service (with white background): Available on certain types of PROSIX and SiX Sensors. This allows you to set the primary function for the sensor. An example would be choosing between the Reed Switch function and the External Contact function on a PROSIXCT or SiXCT. If the Reed Switch is the primary function, the Contact Terminals would then be the secondary function.
  • Zone Descriptors (1 & 2): Used for naming the zone. The ProSeries Panel will speak the Zone Descriptors, plus the Device Type, when the sensor is faulted. For example, if you have Zone Descriptor 1 set as "East", Zone Descriptor 2 set as "Door" and Device Type as Door, then the panel will speak "East Door Door" when the sensor is faulted. In this case, Zone Descriptor 2 is unnecessary. Please note that you do not technically need to provide any Zone Descriptors for the zone. You can leave one or both of the fields blank. Many users will just program Zone Descriptor 1 and leave Zone Descriptor 2 blank. If you leave both of them blank, then the zone will only be known as whatever is set for Device Type.
  • Device Type: This is used to set the type of sensor you are adding (e.g. Door, Window, Flood, etc.) Along with the Zone Descriptors, the Device Type is spoken by the panel when voice annunciation is enabled and the sensor is faulted. Depending on the Device Type you choose, only certain types of Response Types will be available. If you want access to a certain Response Type that isn't available for the sensor's normal Device Type, then you may consider setting the Device Type to "Other", which will result in all Response Types being available. Please note that if you set the Device Type to "Other", then it will not be spoken when the sensor is faulted and voice annunciation is enabled. For example, if you had Zone Descriptor 1 set as "East" and Zone Descriptor 2 set as "Bedroom" and the Device Type set as "Other", then the panel would only speak "East Bedroom". Available Device Types include Door, Window, Garage Door, Other, Police, Environmental, Glassbreak, Flood, Medical, Motion Sensor, and Temperature.
  • Response Type: This option determines what action the system will take when the sensor is faulted or activated. Depending on the Device Type you set, only certain Response Type options will be available. If you want to choose from every available Response Type, set the Device Type to "Other", and you will have a complete selection of possible Response Types. Available Response Types include: Not Used, Entry Exit 1, Entry Exit 2, Perimeter, Interior Follower, Day/Night, 24 Hour Silent, 24 Hour Audible, 24 Hour Auxiliary, Interior Delay, Monitor, Trouble, Arm Stay, Arm Away, Disarm, No Response, Silent Burglary, Garage, Garage Monitor, and Local Alarm.
  • Supervised: Toggle ON or OFF. When Supervised is ON, the system will expect the sensor to check-in periodically to ensure that it is working properly. If Supervised is ON, and the sensor fails to check in (due to environment or range issues, the unit being powered down, or having a dead battery, or the device having been removed), then the system will display a trouble condition to alert the user.
  • Alarm Report: Toggle ON or OFF. When Alarm Report is ON, the system will report to AlarmNet when the zone causes an alarm on the system. AlarmNet then forwards the signals to the user's Central Station. This is assuming that the system is being monitored. If Alarm Report is OFF, then no alarm signal will be sent out if the zone causes an alarm on the system. However, if Total Connect 2.0 is enabled for the user, an email or text notification can still be sent.
  • Version: Cannot be changed. Shows the firmware version of the programmed sensor.
  • Chime: This is the sound the panel will make when the sensor is faulted. Choose from a variety of Chime options, or set to Disabled to turn OFF the chime for the zone.
  • Armed Night: Only available if a Device Type of Motion Sensor is selected. Toggle option for ON and OFF. If Armed Night is ON, then the sensor will remain active when the system is set to Armed Night mode, as opposed to being automatically bypassed as an interior sensor. Please note that you must have at least one programmed motion sensor with Armed Night turned ON in order for the Arm Night option to be selectable from the arming screen.
  • Supervision Time: Cannot be adjusted from this screen. If a sensor fails to check in with the system for longer than this period of time, the system will put that sensor into a Trouble or Check condition. The panel is literally telling you to check on that sensor.


When you are finished adjusting the zone settings, choose either Save or Save & Add Another to save the change. If you choose Save, then you will be taken to the Peripherals List. If you choose Save & Add Another, then you will be taken back to the Add a Peripheral Screen so you can enroll another sensor. You can edit the zone settings later by selecting the sensor within the Peripherals List.


Deleting a Zone

If you need to delete an existing zone, start from the main screen of the system, and click the menu button (three horizontal bars) at the bottom of the screen. Then choose Tools, and enter the system's Installer Code (default 4112). Then choose Programming, followed by Peripherals. This will access the Peripherals List. Find the zone you want to delete and check the box on the right-hand side. If you are deleting multiple zones, then check the box for each zone you want to delete. With all the necessary boxes checked, click the black "Delete" button in the upper-right corner. The system will ask you to confirm. Choose Delete on the right-hand side to confirm that you want to delete the sensor(s).


Adding a Z-Wave Device

You can only add a Z-Wave device if there is a PROWIFIZW Module inside of the ProSeries Panel. The PROA7PLUS and PROA7PLUSC have this module included out of the box, but it must be added separately to the PROA7 and PROA7C. When you add a Z-Wave device to the system it can then be controlled both locally at the panel and remotely from Total Connect 2.0 if the system is monitored with a plan that includes automation services. You can also include Z-Wave devices with smart scenes so that they activate automatically based on a set schedule or with predetermined system events.

To add a Z-Wave device, start from the main screen of the system, choose the menu button at the bottom (the three horizontal bars), followed by Tools. Enter the Installer Code for the system (default 4112). Choose Programming, and then Z-Wave Peripherals. It is advised that you clear (Exclude) the device from the panel first to wipe out any residual Z-Wave network data. You can do this even if the Z-Wave device in question is not enrolled with a Z-Wave controller. Many Z-Wave devices will have residual Z-Wave network data left over from the factory, so "excluding" first is almost always a good idea. Choose Exclusion Mode to put the panel into a mode for clearing Z-Wave devices. Then activate the inclusion/exclusion function on your Z-Wave device. There may be a button on the Z-Wave device for this purpose, or you may need to enter a specific programming code. Refer to the manual for your Z-Wave device for more information. The panel should show a device as excluded. Press done after the device has been excluded. Then choose Inclusion Mode to put the panel into a mode for adding Z-Wave devices. Activate the inclusion/exclusion function for the Z-Wave device again. This may be the same function you used when clearing the device from the network. The panel should show that a Z-Wave device was added. Press the done button when finished.


Deleting a Z-Wave Device

Deleting a Z-Wave device will clear it from the network so that it is no longer paired with the ProSeries Panel. You can then pair the Z-Wave device with a new Z-Wave network. Please note that deleting a Z-Wave device may also be referred to as clearing the device or excluding the device. Z-Wave devices are typically cleared from the network before pairing to ensure that any remaining Z-Wave network data is properly wiped out.

To delete a Z-Wave device, begin from the home screen of the panel, select the menu button at the bottom (the three horizontal bars), and then press Tools. Provide the Installer code for the system (default 4112). Select Programming, and then Z-Wave Peripherals. Choose Exclusion Mode to put the system into a mode for clearing Z-Wave devices. From there, activate the Inclusion/Exclusion function on the Z-Wave device. This process will vary depending upon the Z-Wave device in question. It may have an inclusion/exclusion button, or there may be a different process. Check the manual for the Z-Wave device to find out for sure. The panel should show that a device has been cleared from the network.


Changing the Master Code

A ProSeries Panel will have a default Master Code of 1234. You will want to change this code for security purposes. Choose a different code that is easy for you to remember, but difficult for someone else to guess. To begin, start from the main screen of the panel. Click the menu button (the three horizontal bars), and then choose Settings. Select User Management. Then provide either the Master Code (default 1234) or the Installer Code (default 4112) for the system. This will allow you to access the Users Menu.

Click on the Master option from within the user list. This will take you to the Master User settings screen. Find the field for pin, and click the pencil icon on the right-hand side of that field. You will be asked to provide a new pin. Be sure the 4-digit code you enter is unique within the system. Enter the desired pin code. Then confirm that pin code by entering it a second time. Then press Save in the upper-right corner. You will be asked to enter the Master Pin to save. You should enter the EXISTING Master Code at the screen. If you are changing the code from the default of 1234, then you will enter in that 1234 default, and not the new code that you changed the Master Code to. After you enter the existing Master Code, the change will be saved and applied. The Installer Code can be used to get into this programming area, but it cannot be used in the final step, the existing Master Code must be known in order to change it.


Adding a User

There are (96) user slots available on the ProSeries Panels. When you add a new user code, you will be able to use that code for arming and disarming. To get started, click the Menu button (the three horizontal bars) at the bottom on the home screen of the panel, and then choose Settings, followed by User Management. Provide either the Master Code (default 1234) or the Installer Code (default 4112) to gain access to User Management. Click the + icon in the upper-right corner to begin adding a user. You will then provide a name for the user. After you save the name, you will be taken to a settings screen for that user. Make sure to provide and confirm a pin code for the user. Then at the bottom, you will need to set which partition(s) the user has access to. Make sure to set the partition access, or else the user code will not have any authority. In fact, the system will not let you add a code until you have set both a pin code and access authority. You can also set options for Bluetooth Disarming and Z-Wave Lock Control at this time, or you can save that for later. When you are finished, press Add in the upper-right corner. You will be asked to provide a pin to confirm the adding of the new user. Enter in the system's Master Code (default 1234). The Installer Code will not work for this. The new user will be added to the Users List. If you click on the user name, then you can edit its settings.


Deleting a User

After you delete a user, that code will no longer be able to disarm the system. To delete a code, you must access the User Management Menu. Begin from the main screen of the system. Click the three horizontal bars menu button at the bottom of the screen. Choose Settings, followed by User Management. Provide either the Master Code (default 1234) or the Installer Code (default 4112) to gain access. You will enter the User Management Menu. Find the user that you want to delete, and click the checkmark box on the right-hand side of that user. You can also delete multiple users at once by checking the box for every user you want to delete. Once you have selected the user(s), press the Delete button in the upper-right corner. You will be asked to provide the Master Code to confirm deletion. After entering the code, the user(s) you had selected will be deleted. Those user slots will be opened and available for assigning new codes.


Bluetooth Disarming

Automatic Bluetooth Disarming will allow the system to disarm from Armed Away mode automatically upon detecting a paired Bluetooth-compatible phone. Up to six (6) Bluetooth-compatible phones can be set up with this feature. Each of the 6 phones must be associated with a different user. The Master User can also be set up with a Bluetooth Phone for automatic disarming. A phone will only be able to disarm the system if it is removed from the area before the system is fully armed. If the Exit Delay countdown expires and the phone is still detected in the area, then it will be disabled and ignored for that arming session and unable to disarm the system. This prevents the system from disarming immediately due to someone forgetting their phone and accidentally leaving it behind. The feature will go into effect, and the system will immediately disarm upon the user faulting an Entry/Exit Zone with the phone properly connected across Bluetooth. You must set up the feature before it can be used. The feature is completely optional, and it can be turned OFF at any time.

You set up the Bluetooth Disarming feature within the User Management Menu. Begin from the main screen of the system. Click the three horizontal bars menu button at the bottom of the screen. Click Settings, followed by User Management. Provide either the Master Code (default 1234) or the Installer Code (default 4112). Click on the user you want to set up for Automatic Bluetooth Disarming. Then choose the field for Disarm With Bluetooth. At this time, you should activate Bluetooth pairing mode for the phone that is being paired. Press the blue Pair button in the top-right corner of the ProSeries Panel. On the phone, find the ProSeries Panel and click on it. The panel and the phone will both display pairing messages and a pairing key. Click pair on both devices to complete the pairing process. When you back out to the user settings screen, make sure to press Save in the upper-right corner. If you are saving the Master User, then you will be asked to provide its code for confirmation.



Partitions

If you are unfamiliar with security system partitions in general, please read this FAQ. Basically, partitions allow you to "section-off" your alarm system so that certain sections (partitions) of the system can be armed or disarmed, while the other sections (partitions) remain in their current armed or disarmed state. Up to four (4) partitions can be configured on a ProSeries Panel. By default, only the first partition is enabled. Partition 2, Partition 3, and Partition 4 will only be used and in effect after they have been added. You need to first access the partition settings menu. Begin from the main screen of the ProSeries Panel. Click the three (3) horizontal bars menu button at the bottom. Then choose Tools, and enter the system's Installer Code (default 4112). Click Programming, followed by Partitions. The list of enabled partitions will be shown on the screen. To add a new partition, click the + icon in the upper-right. You will then be able to configure various settings for the partition. These are mostly arming settings that you should configure as needed based upon how the system is being used. You want to set Entry/Exit Delays to proper settings so that no false alarms occur on the system. When you are finished, press Save in the top-right. If you ever need to delete a partition, you can access the Partitions Menu, click on the checkmark box on the right-hand side of any partition that is being deleted to select it, and then press Delete in the top-right. Please note that you cannot delete the main Partition, which is Partition 1.


Whenever you are at the main screen of the system, you can set which partition you want to control. There will be a dropdown menu you can click on to choose a different partition to switch to. Whenever you go to switch partitions, you must provide a code with access to that partition. You can also provide the Master Code which has global authority and access to any system partition. Note that only enabled partitions will be present.


Advanced Settings

The Advanced Settings Menu is a deep-level programming menu that includes sub-categories for Communicator, System, and Reporter. Many of these options are fairly complex, and it is suggested that you not change them unless instructed by your monitoring provider, or you are formally trained in alarm systems and you know what you are doing. To access this menu, begin from the main screen of the system. Click the three horizontal bars menu button at the bottom. Press the Tools option. Provide the system's Installer Code (default 4112). Choose Programming. Then choose Advanced Settings. You will then be in the Advanced Settings Menu to make system changes. Once finished, press the Save button in the top-right to save any changes you have made.


Miscellaneous Settings

This section will very briefly cover other settings that haven't been covered earlier in this cheatsheet. This includes setting the WIFI network for the panel. To access the Settings Menu, begin from the main screen of the system. Click the three horizontal bars menu button at the bottom. Then choose Settings. You will have options for WI-FI, User Management, and Secondary Keypad. You may be asked to provide the Master Code (default 1234) or Installer Code (default 4112) before configuring these settings.


Please note that you can also configure settings for Backlight Timeout, Voice, Chime, Brightness, Volume, and Screen Cleaning right from the main screen. Just click or drag down the bar from the top of the system's home screen to access the primary settings. No access code is needed!


Total Connect 2.0

Total Connect 2.0 is the interactive security notification and automation platform used with the ProSeries Alarm Panels. You can access Total Connect 2.0 remotely using a web browser or by using the free Total Connect 2.0 Mobile App that you can download from the Google Play Store or Apple App Store. Your system must have some type of monthly monitoring plan to be used with Total Connect 2.0. Your monitoring company will help you get started with the Total Connect 2.0 service, usually by sending you a Total Connect 2.0 activation email after you are activated for alarm monitoring service. You will need to create a username and password for logging into Total Connect 2.0. For Alarm Grid customers, your username will typically be the email address associated with the monitored account. You can use Total Connect 2.0 to arm and disarm the system, check its current status, control programmed Z-Wave devices, and more!



Conclusion

We hope that you found this Honeywell Home PROA7PLUS Cheatsheet to be useful! We want you to get the very most out of your Resideo Alarm System. And keep in mind that this post may be updated in the future to include new information. It's very likely that Resideo will be updating the ProSeries Panels in the future to include new features and functions, and we will make sure to provide you with the resources you need to take advantage of whatever is offered. Also, if there's anything else that YOU would like to see included in this cheatsheet, please leave a comment down below, and we just might add it in. This is a living, breathing document, and we will likely update it as we learn more. And stay tuned to the Alarm Grid Blog for more great content coming soon!

Tags: , , , , , , , , , , ,

Comments


Posted By

We're glad to say that Total Connect 2.0 has received a new update for its mobile app on Android and iOS. The new update is Version 6.7.1, and it is a worthwhile upgrade for all who use the TC2 Mobile App. You can download it right now from both the Google Play Store and the Apple App Store.


The biggest inclusion with Total Connect 2.0 Mobile App Version 6.7.1 is a bug fix that lets users pair up to (14) Total Connect IP Cameras with the platform, as Resideo had originally intended. This includes support for up to eight (8) HD Cameras and up to six (6) Legacy Cameras. Although TC2 users have long been promised the ability to use this number of IP cameras with the service, there was previously a bug that prevented users from pairing the full roster of eight (8) HD Cameras. TC2 Mobile App Version 6.7.1 has fixed this issue, and now users should have no issue setting up the maximum number of cameras for a single TC2 account. This news comes not long after we learned that Resideo discontinued their only existing outdoor camera, the Honeywell IPCAM-WOC1. We have not received any official word on the development of a new Resideo Outdoor Camera, but we have heard some rumblings that a new model may hit the market before the end of the year. Of course, we'll pass on any new discussions and/or rumors that we hear to you in the Alarm Grid Blog.

There isn't really much else in terms of new features that come with Total Connect 2.0 Android Version 6.7.1 and Total Connect 2.0 iOS Version 6.7.1. We know that not every Alarm Grid customer with access to Total Connect 2.0 has support for cameras, so this may not exactly be the most exciting update we have seen for TC2. The only Alarm Grid customers who can use Total Connect 2.0 Cameras are those with a Platinum Level Plan or a Video-Only Plan. If you don't fall into one of those categories, then it may be easy to shrug off this update. But still, Resideo also mentions that the Version 6.7.1 Update includes minor user interface (UI) enhancements, as well as improvements in security and stability, not to mention some general bug fixes. This makes the update recommended for all TC2 users who access the platform through the mobile app, including those who don't use cameras.

To download the update for free, check the Google Play Store or the Apple App Store, depending on whether you are an Android or iOS user. Those locations are also where you can download the Total Connect 2.0 Mobile App for free, in case you have been restricting yourself to only using the website. Again, all TC2 users are advised to download the update at their earliest convenience. The improvements in UI, security, and stability make it a worthwhile update for all. If you are an Alarm Grid customer needing help installing the update, or if you are interested in starting a new monitoring subscrition for access to Total Connect 2.0 and Mobile App Version 6.7.1, then please do not hesitate to reach out to us for help by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. And also, why not leave a comment down below sharing your thoughts on the new Total Connect 2.0 Mobile App Update? We would love to hear what you have to say. Remember to keep reading the Alarm Grid Blog for more security system news coming soon!

Tags: , , , , , , , , , , ,

Comments


Posted By

You may recall last week we covered the supported web browsers for Alarm.com. Now we're doing the same thing, but with Total Connect 2.0. Resideo says you should use the latest version of Chrome, Firefox, Safari, Edge, or Opera, or Microsoft Internet Explorer IE11 or lower to access TC2.

If you have a monitored Honeywell or Resideo Security System, then you should make sure that access to Total Connect 2.0 is included with your monitoring plan so that you can take advantage of all its excellent features. By accessing TC2 through a compatible web browser or through the Total Connect 2.0 Mobile App, you can arm & disarm your security system, check its current status, control your associated smart home automation devices, view the live feed for your Total Connect 2.0 IP Cameras, and so much more.

Resideo puts out a list of recommended and supported web browsers to help ensure that all of their users have the best experience possible. Their interactive platform has been tested using these web browsers, and Resideo feels confident in recommending them to access their services. Any web browser not included in their list is not guaranteed to provide the same consistent function and performance as a recommended browser.

Much like what we said for the Alarm.com supported web browsers, you really shouldn't run into any issues, provided that you are using the latest version of a reputable web browser. In fact, Resideo lists all of the same supported web browsers as Alarm.com, these being Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge, plus the extra addition of the Opera Web Browser, which was absent from Alarm.com's list. So if you're one of the many fine people who uses the Opera Web Browser, and you want to use it with Total Connect 2.0, then you're in luck!

Resideo makes a special note regarding the older Internet Explorer (IE) web browser. According to Resideo, any IE Browser through version 11 (IE11 or lower) should also support Total Connect 2.0 just fine. So don't worry if you happen to be on your grandpa's computer, and he happens to have Internet Explorer as the only browser. As long as it's up to IE11 you will be okay. As for the other web browsers, you should just make sure they're on their latest versions as a precautionary measure. But honestly, it's unlikely that anything bad will happen, as long as you have been keeping up with updates at least somewhat regularly.

If you want a list of officially recommended browsers for TC2, then we have it here:

  • Google Chrome (Latest Version)
  • Mozilla Firefox (Latest Version)
  • Apple Safari (Latest Version)
  • Microsoft Edge (Latest Version)
  • Opera (Latest Version)
  • Internet Explorer (IE11 or older)

Are you thrilled that you can access TC2 through your Opera web browser? You're gonna go try it right now, aren't you? And while you're at it, why not leave a comment down below with your favorite web browser? Or you could share your thoughts on Total Connect 2.0 and how you use it to make your life more convenient. We would love to hear from you, so please don't be shy! And as always, stay tuned for more security system news coming soon!

Tags: ,

Comments


Posted By

Update! - We have heard that the Honeywell IPCAM-WOC1 may make a return in the near future! Please see this post for more information.

Alarm Grid has learned that Resideo has discontinued their popular outdoor camera, the Honeywell IPCAM-WOC1. The camera can no longer be purchased from Alarm Grid. This leaves Total Connect 2.0 users with no true option for an outdoor camera. There is no timeline for a replacement model.

The Honeywell IPCAM-WOC1, also known as the Lyric OC1, was best-known for its 1080p recording capability and its ability to withstand the harshness of an outdoor environment. Existing models should still work very well, and you should not encounter any issues when attempting to pair a used model, provided that the camera is not already associated with an existing Total Connect 2.0 account. But unfortunately, the IPCAM-WOC1 is no longer available for purchase, and you are unlikely to find a new model anywhere else. If you do decide to purchase a used model, then just make sure that the camera is no longer associated with an active TC2 account.

It's a bit surprising to see Resideo drop this camera, as it had been their only available outdoor security camera. The closest available device is the Honeywell SkyBell Doorbell Camera, which is great for monitoring the area around a door. But other than that, the only other current Total Connect 2.0 Cameras are the Honeywell IPCAM-WIC1 and the Honeywell IPCAM-WIC2, both of which are for indoor use only.

We have heard a rumor that Resideo is planning to release a new outdoor camera before the end of the year, but we have not heard anything definitive, and no timeline is in place. We hope that is the case, as the sooner a new outdoor camera is available, the better. One option if you are still exploring your choices for an alarm system is to get one that supports Alarm.com, as that platform supports some great outdoor cameras, including the ADC-V723 and the ADC-VC736. Remember that you will need a monitoring plan that supports video surveillance to use those cameras. An Alarm Grid Platinum Plan or an Alarm Grid Video-Only Plan are both viable options.

Have you tried using the IPCAM-WOC1? Are you surprised that Resideo discontinued the camera? What would you like to see in a new outdoor camera from Resideo? Share your thoughts down below in the comments. Maybe we'll write a "wish-list" blog of what we hope Resideo puts into a new outdoor security camera. Stay tuned for more alarm system and security camera news and information from Alarm Grid coming soon!

Tags: , , , ,

Comments


Posted By

Total Connect 2.0 users may have recently noticed some Push Notifications showing that certain events originated from "[External] ApiGee". This is the result of an integration that Resideo is configuring. These alerts usually originate from a third-party integration.


Resideo, also known as Honeywell Home, is constantly working to improve the user's Total Connect 2.0 experience. They're working in the background to implement suggested improvements provided by both customers and alarm dealers. ApiGee appears to be one of those integrations. We don't have any details about what expanded features this may include, but the work they are doing in the backend has caused a few odd Push Notifications to be generated.

In most cases, we've seen these push notifications associated with using Alexa in conjunction with the Total Connect 2.0 skill. You probably noticed if you are using Alexa to access and control your system that when you enabled the TC2 Skill you had to provide your Total Connect 2.0 Login and Password. This creates what's called a server-to-server integration. Once the skill is enabled and proper login credentials have been entered, you'll see an option to enable the skill for the alarm panel and automation devices and then the skill is ready to go. If you have multiple locations being used with a single TC2 login you'll only be able to select one location to access using this particular Alexa account.

When you ask Alexa, for example, "Alexa, ask Total Connect 2 what the status of my alarm system is." The server at Amazon uses the credentials you provided at the time you set up the skill to actually log into Total Connect 2.0 and query the system status. This, of course, happens very quickly. Currently, this log-in appears to sometimes be viewed as a user logging in and is therefore triggering a push notification. This will only happen if you have Administration type notifications enabled. Administration notifications include Login, Logout, Login Instlr-Read Only, and so on. However, rather than Alexa's access being logged as the person whose credentials were used for the integration, it is instead being logged as [External] ApiGee.

At the time of this writing, March 3, 2021 at around 6:00 pm, it appears the issue with push notifications may have been resolved. We attempted to cause one of these notifications so that we could obtain a screenshot, but we were unable to do so. It appears that in the Activity screen if you select the icon to Show Admin Logs at the top, you will still be able to see these events being logged. The Admin Logs is the screenshot shown at the top of this post. It's probable that these events are meant to show up here, but were never meant to produce a push notification. Hopefully, this relatively minor issue has been resolved, and whatever this new feature may be, it will be available soon.


Tags: , , ,

Comments


Posted By

One product that we have yet to discuss in great detail is the Honeywell Home PROINDMV Indoor Motion Viewer. This is a very promising accessory for PROA7PLUS users, especially those who are looking for a more affordable alternative to Honeywell IP Cameras and true video surveillance service.


If you are familiar with image sensors, then the Honeywell PROINDMV Indoor Motion Viewer is exactly that, plus a bit more. It is part of the Honeywell Home PROSIX Lineup of wireless sensors, so perhaps PROSIXINDMV would have been a more appropriate name. But nomenclature aside, this is a very handy and useful sensor for anyone with a PROA7PLUS Alarm System, especially if your monitoring plan doesn’t include video surveillance, and you are looking to keep your monitoring costs down.

You can think of the PROINDMV as a PIR motion detection sensor, combined with a video camera. It should basically be treated as an interior motion. If its PIR sensor is triggered while the PROA7PLUS System is Armed Away or Armed Night with the PROINDMV listed as active, the system will go into alarm, and the PROINDMV Camera automatically produces either a 10-second video clip or a still-motion image. The clip or image is made available at the PROA7PLUS Panel under the Camera Log, and it can also be seen on Total Connect 2.0. We expect that an update allowing the image or video clip to be automatically forwarded to the central station will be made available sometime in the not-too-distant future. The PROINDMV will also produce an image or video clip if its PIR is tripped during the Entry Delay Period, but in that case, the image or video clip will be held, and only sent out if the system isn’t disarmed in time and ultimately enters alarm.

The PROINDMV will only capture an image or video clip if it is triggered while the system is Armed Away or Armed Night, or in an Entry Delay Period. At this time, there is no way to request a manual “peek-in” like you can for Honeywell IP Cameras. However, we are hopeful that this feature will be made available in a later update. Anyone with access to Total Connect 2.0 can use at least one (1) PROINDMV. And if your TC2 account includes automation (Alarm Grid Silver Plan or higher), then you will be able to add up to eight (8) PROINVMD devices. Only the ten (10) newest clips or images are available, and they are automatically deleted after thirty (30) days. Images and clips can be sent via IP (WIFI) or cellular.

Overall, we think the Honeywell Home PROINDMV is a great product if you aren’t quite ready to make the leap to full video surveillance with Honeywell IP Cameras and an Alarm Grid Platinum Plan. The video camera records in 10 frames per second (FPS), so it isn’t anything too fancy. But it’s certainly good enough for verifying alarms and identifying suspects in a true break-in event. The PIR sensor covers more than 39 feet by 54 feet, with a 90° detection angle, making it suitable for large rooms in your home or business It even offers Pet Immunity for small animals weighing up to 80 lbs, provided that you follow the mounting guidelines. It will be nice for Resideo to finish making all the features available, as the lack of a “peek-in” is sorely missed. We also eagerly await the ability for clips and images to be automatically forwarded to the central station, as that is very important for alarm verification in certain jurisdictions.

You can purchase the Honeywell Home PROINDMV right now from the Alarm Grid website. Remember, this device only works with the PROA7PLUS ProSeries 7” All-In-One Panel from Resideo and Honeywell Home. We will be sure to keep you updated on this blog as new features for the PROINDMV are made available. We’re sure that Resideo has some great ideas in mind for this device, and looks to be promising sensor. If you have any questions about the PROINDMV Motion Viewer, or if you are interested in alarm monitoring services for access to TC2 so that you can get started with your own PROINDMV, send an email to support@alarmgrid.com. We’re here to check your email from 9am to 8pm ET M-F. We look forward to hearing from you!
Tags: , , , , , , , ,

Comments