January 2019 Archives

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There was recent news that the newest firmware update for the Logitech Harmony Smart Home Hub restricts local access to the device. Because of this, there are now many users who cannot control their connected smart devices. The problem has mainly affected those using third-party API's.

The firmware update was released a couple of weeks, and there have been several complaints. Many users have reported being unable to control their connected devices, including things like smart TVs, sound systems and more. Both the Harmony Hub and its associated remote have been affected by the issue. With the update, it is now virtually impossible to use most third-party devices with the Harmony Hub.

Users who have been impacted are now essentially left with two options. They must either replace their smart home equipment with devices that are officially supported by the Harmony Hub, or they must buy a new smart hub entirely. While Logitech states that this was done for security purposes, it has left many people without a properly functioning smart home system.

This goes to show the advantage of using smart home automation equipment that is tested, approved and run through encrypted and secure servers. Of course, we can provide this with our alarm monitoring service. Alarm Grid offers connectivity with the Total Connect 2.0 and the Alarm.com platforms, both of which are great for use with a smart home. Using automation through one of these networks will ensure that your setup is secure, and it won't suddenly stop working if insecure methods are shut down.

Alarm Grid provides support to get your system and home automation devices set up with excellent platforms like Amazon Alexa, Google Home and Samsung SmartThings. We even offer the state-of-the-art Honeywell Lyric Controller, which is one of the few wireless HomeKit-compatible alarm systems available today! With Alarm Grid, you can count on the fact that your smart home setup will not become bricked or lose features.

If you want to learn more about the monitoring plans we offer and how we can help you achieve a robust smart home, please do not hesitate to reach out to us! You can email us at support@alarmgrid.com, or call us at (888) 818-7728. Our normal business hours are 9am to 8pm EST M-F. We look forward to hearing from you so that we can help you design the perfect smart home!

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Happy New Year DIYers! It's 2019, and the Alarm Grid office has re-opened after a New Year's celebration. It's back to work for all of us, as we will continue to ensure that your homes and businesses are protected. Please keep checking this blog for important news and information.

Remember, the best way to get a hold of us is to send an email to support@alarmgrid.com. If you need to call us, you may do so at (888) 818-7728 during our normal business hours, which are 9am to 8pm EST M-F. We also offer an online chat during business hours, and our support agents are ready to help.

We would like to wish everyone a Happy New Year and a great 2019. Thank you for being a part of the Alarm Grid family!

Alarm grid inside security stickers

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