Smart Home Posts

Resideo has extended AlarmNet360 (AN360) connectivity for the Lyric® security system. This extension runs through June 1, 2028, reversing notices sent out earlier this year that signaled an end to remote Lyric management. Here's what changed, and why an upgrade is still worth planning.

A Quick Timeline

The First Two Notices: TN-140 and TN-142

Resideo's first notice, Technical Notification #140, explained that the legacy authentication process Lyric panels use to connect to AN360 was expiring on April 15, 2026. After that date, AN360 would no longer support adding new Lyric systems, enrolling new sensors, syncing configuration changes, modifying system settings remotely, applying dealer branding, pushing firmware updates over the air, or changing central stations. Core system functionality (arming, disarming, user codes) and connected services (Total Connect, alarm reporting, two-way voice) were not affected.

TN-142 arrived three weeks later and officially superseded TN-140 with more detail. It confirmed that communicator-level settings, like TC2 configuration, comm path, and central station changes, would keep working through AN360 as before. Panel-level settings, like partition and system changes, two-way voice, Home Kit, Lyric Lock, and firmware updates, would instead require USB (firmware update only) or local panel programming. TN-142 also warned that AN360 would automatically disable the Local Programming Lockout and Lyric Lock features on all panels during the week of April 6, 2026.

The Latest Update: TN-150 Restores Support Through 2028

Technical Notification #150, issued September 21, 2026, explained that the root cause of these changes was an expired security certificate with Resideo's certificate provider. While alarm routing continued working throughout, remote capabilities like configuration changes, sensor additions, and device replacements were no longer available.

Resideo has now secured an extension with the certificate provider, restoring full AN360 remote management for Lyric systems through June 1, 2028. TN-150 officially replaces TN-140, and no immediate action is required on your part.

Can You Still Activate a New Lyric System?

We're not sure yet whether a brand new, previously unregistered Lyric panel can currently be activated on AN360. In theory, the answer is yes. We want to confirm the current activation process ourselves before telling you it's a 100% safe bet. We'll update this post as soon as we know more.

UPDATE 09/25/26: We have confirmed that it is possible to activate a new, previously unregistered Lyric. However, we still firmly believe it's time to begin planning your system upgrade. Don't wait until the last minute and get caught up in a backlog of users trying to upgrade.

It's Still Time to Plan Your Upgrade

Even with support extended, June 2028 isn't that far off. If you're running a Lyric system today, now is a good time to start planning a move to a newer platform. Alarm Grid recommends the PROA7 or PROA7PLUS when you're ready to upgrade.

Both of these panels work with the full line of SIX Series wireless sensors right out of the box, so much of what you already own will likely carry over. If your Lyric setup uses older 5800 Series sensors instead, you'll need to add a PROTAKEOVER module along with the Pro Series panel.

Not sure which upgrade path fits your needs? Give our support team a call or send us an email. We're here Monday - Friday from 9:00 AM - 8:00 PM (ET). Our support number is 888-818-7728 or email support@alarmgrid.com. We also offer chat support with a live agent from 9:00 AM - 6:00 PM (ET). Just visit our site.

Update:

This issue was resolved September 17, 2026 before midnight. No further details were provided.

Alarm.com is dealing with an ongoing signaling issue that started on September 17, 2026, affecting signaling on some customer accounts, plus access to the Alarm.com dealer and customer interfaces. As of Alarm.com’s most recent update, the issue has not yet been marked resolved.

Alarm.com said the issue began around 5:00 PM ET on 9/17/26. By 5:50 PM ET, systems had stabilized, though customers could still see delays receiving notifications or sending commands like arming and disarming. As of the most recent update at 7:47 PM ET, Alarm.com reported the situation remains stable, but has not issued a notice that the issue is resolved.

What This Means for You

If you use Alarm.com’s app for notifications or remote arming and disarming, you may notice a lag or a missed alert while this is ongoing. It's also possible that a queued notification will be delayed, then come through at a later time.

What to Do Now

Since Alarm.com hasn’t posted an all-clear yet, keep an eye on your app for delayed notifications, a system that shows offline, or trouble sending commands. If you notice any of these, try closing and reopening the app first. If the problem continues or you have questions about your account, contact our support team and we’ll help you check your system’s status.

You can reach us at 888-818-7728, or via email at support@alarmgrid.com. Our support team is here Monday - Friday from 9:00 AM - 8:00 PM (ET). You can also visit our website and chat with a live agent between the hours of 9:00 AM - 6:00 PM (ET).

We’ll update this post as soon as Alarm.com posts a resolution notice.

UPDATE: This issue has been resolved as of 07/02/26. Once resolved, information about the issue was removed from Alarm.com notices, so we don't have an exact time of resolution.

Alarm.com has confirmed a technical issue affecting remote commands sent to LiftMaster and Chamberlain smart garage door devices. The issue began at midday on July 1, 2026. It may cause a delay when you try to open, close, or check the status of your garage door through Alarm.com. Some installers may also have trouble adding new LiftMaster or Chamberlain devices to a system until the issue is fixed.

If you didn't know, you can add a compatible LiftMaster or Chamberlain garage door to your Alarm.com account. We have an FAQ that walks through the integration on a Qolsys IQ Panel 2 Plus, but the setup is nearly the same for any panel that supports the feature.

Alarm.com is actively working on a fix and has not yet given an end time for the issue. No action is needed on your part. If you use a LiftMaster or Chamberlain garage door opener with your system, you may notice a delay before your commands go through until the issue is resolved.

We will update this post as soon as Alarm.com resolves the issue. In the meantime, if you have any questions, contact the Alarm Grid support team at support@alarmgrid.com or call us at 888-818-7728.

Z-Wave has come a long way since its introduction in the early 2000s. From the original standard to Z-Wave Plus and Z-Wave Plus V2, each generation brings meaningful improvements to range, battery life, and performance. Now, Z-Wave 800-Series represents the most significant leap forward yet.

The Evolution of Z-Wave

To understand what makes the 800-Series special, it helps to look at how Z-Wave has evolved over the years.

The original Z-Wave protocol established the foundation for mesh networking in home automation, allowing devices to communicate with each other and extend the network's reach. Z-Wave Plus (500-Series) arrived around 2013 and brought improvements including 50% better range, 250% longer battery life, and faster processing speeds compared to the original standard.

Z-Wave Plus V2 (700-Series), released in 2018, pushed the boundaries further with additional range improvements, enhanced security through S2 encryption, and SmartStart functionality that simplified device pairing. The 700-Series became the go-to choice for premium smart home devices and earned a reputation for reliability and efficiency.

What Makes Z-Wave 800-Series Different

The Z-Wave 800-Series, built on Silicon Labs' latest chipset technology, takes everything that worked well in previous generations and improves upon it significantly. Here's what sets it apart:

Extended Range

The 800-Series delivers up to 1.5 miles of range in open air with Z-Wave Long Range (ZWLR) mode. While real-world performance in homes will vary based on walls, interference, and building materials, this represents a massive improvement over previous generations. For large homes, outbuildings, or properties with detached garages, this extended range can eliminate the need for additional repeaters.

Faster Communication

With improved RF performance and optimized protocols, 800-Series devices communicate more efficiently. Commands execute faster, and the mesh network responds more quickly to changes. This translates to snappier control when you're turning on lights, locking doors, or adjusting thermostats.

Better Battery Life

Battery-powered devices like door sensors, motion detectors, and smart locks benefit from the 800-Series' improved power efficiency. Manufacturers report battery life improvements that can extend the time between battery changes by months or even years in some applications.

Enhanced Security

Building on the S2 security framework introduced with Z-Wave Plus V2, the 800-Series includes hardware-level security features that make it even more resistant to tampering and unauthorized access. All Z-Wave 800 devices support S2 authentication out of the box, ensuring encrypted communication throughout your smart home network.

Backward Compatibility

One of Z-Wave's greatest strengths has always been backward compatibility, and the 800-Series continues this tradition. Your existing Z-Wave and Z-Wave Plus devices will work with 800-Series controllers and hubs. This means you can upgrade your system gradually without replacing every device at once.

Z-Wave Long Range Support

Perhaps the most exciting addition is native support for Z-Wave Long Range (ZWLR). This new mode allows point-to-point communication over much greater distances than traditional mesh networking. While standard Z-Wave mesh mode remains available for dense installations, ZWLR opens new possibilities for properties where devices are spread across larger areas.

Security Panels That Support Advanced Z-Wave Features

If you're looking to build a smart home system around a modern security panel, several options from Alarm Grid support Z-Wave for home automation control. These panels integrate security monitoring with Z-Wave device management, allowing you to control locks, lights, thermostats, and other smart devices from a single interface.

IQ Panel 4

The IQ Panel 4 represents IQ's (formerly Qolsys) latest generation of touchscreen security panels. It features built-in Z-Wave support for home automation along with PowerG sensor compatibility for long-range wireless security. The panel's 7" HD touchscreen makes it easy to manage both security and smart home functions from one central location. The IQ Panel 4 must be on version 4.4.0+ to support Z-Wave Long Range.

The IQ Panel 4 is available in multiple configurations:

• IQ Panel 4 AT&T LTE with PowerG/345 MHz
• IQ Panel 4 Verizon LTE with PowerG/345 MHz
• IQ Panel 4 AT&T LTE with PowerG/433 MHz
• IQ Panel 4 Verizon LTE with PowerG/433 MHz
  IQ Panel 4 AT&T LTE with PowerG/319.5 MHz
  IQ Panel 4 Verizon LTE with PowerG/319.5 MHz

2GIG Edge

The 2GIG Edge is a sleek, modern security panel that combines a compact design with powerful features. It includes Z-Wave support for home automation devices and offers advanced capabilities like facial recognition for touchless disarming. In order to support Z-Wave Long Range, the panel must be on firmware version 3.1.3.011+.

Available versions include:

• 2GIG Edge AT&T LTE
• 2GIG Edge Verizon LTE

Honeywell Home ProSeries PROA7PLUS

The First Alert PROA7 and PROA7PLUS are professional-grade security panels with optional Z-Wave support. Out of the box, they support ProSeries encrypted wireless sensors. With the addition of a PROTAKEOVER module, they can also support many legacy wireless sensors, and when you install the PROWIFIZW module, the system adds WIFI connectivity and support for Z-Wave home automation devices. When paired with Total Connect 2.0, you can arm, disarm, and control compatible devices remotely through the app.

At this time, the PROWIFIZW does not take full advantage of everything Z-Wave 800-Series offers, including Z-Wave Long Range. Thanks to Z-Wave’s backward compatibility, 800-Series devices will still work, but they’ll behave more like 700-Series devices when used with this controller. You still get solid Z-Wave performance today, and if Resideo updates the platform in the future, these newer devices should be well-positioned to benefit.

Options include:

• First Alert PROA7PLUS
• First Alert PROA7
• PROLTE-A2 - AT&T LTE Communicator
• PROLTE-V2 - Verizon LTE Communicator
• PROTAKEOVER Module
• PROWIFIZW WIFI & Z-Wave Module

2GIG GC Touch

The 2GIG GC Touch is another excellent option that combines security and smart home control. With its 7" high-resolution display and Z-Wave gateway functionality, the GC Touch provides a comprehensive solution that includes home security, home automation, energy management, and emergency monitoring.

Available in:

• 2GIG GC Touch AT&T LTE
• 2GIG GC Touch Verizon LTE

Compatible Z-Wave Devices

When building out your Z-Wave network, you'll find a wide variety of compatible devices available. Popular categories include:

Smart Locks – Z-Wave deadbolts and lever locks from manufacturers like Yale, Schlage, and Kwikset allow you to lock and unlock doors remotely, create temporary access codes, and receive notifications when doors are locked or unlocked.

Smart Lighting – In-wall switches, dimmers, and plug-in modules let you control lighting throughout your home. Many users create scenes that turn on lights when the system disarms or turn off all lights when arming at night.

Thermostats – Z-Wave thermostats like the Honeywell T6 Pro integrate with your security system to provide energy savings. You can automatically adjust temperatures based on whether the system is armed or disarmed.

Garage Door Controllers – Z-Wave garage door controllers let you open, close, and monitor your garage door status from anywhere. Get alerts if the garage door is left open or automatically close it when arming your system.

Water Valves – Smart water valves can automatically shut off your main water supply if a leak is detected, helping prevent costly water damage. This is a perfect example of how automation, working in conjunction with an alarm system, can save you money and prevent messy cleanup.

Making the Switch to Z-Wave 800

If you're starting fresh with a new smart home installation, choosing Z-Wave 800-Series devices whenever possible makes sense. You'll get the best performance, longest battery life, and most advanced security features available.

For those with existing Z-Wave networks, there's no need to rush out and replace everything. Backward compatibility means your current devices will continue to work as you gradually add 800-Series products. Over time, as you replace older devices, your network will naturally evolve to take advantage of the latest technology.

When shopping for Z-Wave devices, look for the Z-Wave 800 or "800-Series" designation on product packaging and specifications. As more manufacturers release 800-Series products, the selection continues to grow across all device categories.

Getting Started

Whether you're building a new smart home from scratch or expanding an existing system, Z-Wave 800-Series technology provides a reliable, secure, and responsive foundation for home automation.

Ready to see what Z-Wave can do for your home? Browse our selection of Z-Wave compatible products and security systems that support home automation. If you’re not sure which panel or devices are right for your situation, our support team is happy to help.

You can call us at 888-818-7728 during our support hours of 9:00 AM – 8:00 PM Eastern Time, Monday – Friday, or send an email to support@alarmgrid.com.

This post is a quick intro to the new 2GIG GC Touch, plus the top initial questions and answers circulating among dealers and forums. Documentation is still scarce at launch, so this post collects the most commonly asked questions we’ve seen and summarizes the early answers.

Caveat: This information is based on initial reports and community/dealer chatter about the GC Touch and may contain errors. Consider the Q&A below to be “early info” rather than final specs, we’ll update this post as more official documentation becomes available.

2GIG GC Touch:

Quick overview

The 2GIG GC Touch (Verizon LTE version and AT&T version) is positioned as a budget-friendly successor to the GC2/GC2e series: a modern touchscreen panel that retains broad backward-compatibility with legacy sensors but trims some premium features found on 2GIG’s flagship 2GIG Edge (Verizon LTE and AT&T LTE) model.

Early reports indicate the GC Touch emphasizes compatibility and value. It supports legacy 345 MHz sensors, adds support for encrypted 345S/eSeries devices, and improves wireless zone capacity over the old GC2 family.

Below are the top 20 questions installers and end users are asking right now, grouped by topic, followed by the current answers being reported. Again this is early info and may change.

Upgrading & Compatibility

1. Can I replace my old 2GIG GC2 or GC2e with the GC Touch?
   ○ Yes. It is designed as the direct "budget-friendly" successor to the GC2e series.
2. Will my existing 2GIG sensors (legacy 345 MHz) work with the GC Touch?
   ○ Yes, it is fully backward compatible with legacy 2GIG 345 MHz sensors and Honeywell 5800 series sensors.
3. Can I use my old GC2 power supply with the new panel?
   ○ No. The GC Touch uses a 14VDC adapter. You must swap out the old 12VDC transformer to avoid damaging the new unit.
4. Does the GC Touch fit the same mounting holes/backplate as the GC2?
   ○ It covers a similar wall footprint, but the backplate is new and must be replaced.
5. Will my old TS1 secondary keypad work with the GC Touch?
   ○ No. The legacy TS1 keypad is not compatible. You will need to use the Alarm.com app or a newer compatible secondary touchscreen. We don't currently know if one will be available.
6. Does it work with 2GIG eSeries (Encrypted) sensors?
   ○ Yes, it supports both the older non-encrypted sensors and the newer encrypted “eSeries” / “345S” sensors.

Features vs. 2GIG Edge

7. What is the main difference between the GC Touch and the 2GIG Edge?
   ○ The Edge is the “flagship” with Facial Recognition and a glass-to-edge screen. The GC Touch is the value model with a plastic bezel and no facial recognition.
8. Does the GC Touch have Facial Recognition disarm?
   ○ No, that feature is exclusive to the 2GIG Edge.
9. Does the GC Touch have Bluetooth disarming?
   ○ Yes, you can pair a smartphone to disarm the system automatically when you arrive home.
10. Does it have a built-in glass break detector?
    ○ No, the Edge has a built-in glass break; the GC Touch does not.
11. Does the GC Touch support Z-Wave Long Range (LR)?
    ○ It features the Z-Wave 800-series chip, which supports Z-Wave long range. However, the panel software must also support it, and it's unknown at this time if it does. Regardless, even without the addition of Z-Wave long range, the Z-Wave 800-series chip offers a significant improvement in range and speed over the older 500-series chip found in the GC2e.

Installation & Troubleshooting

12. What is the default Installer Code for the GC Touch?
    ○ 1561 (standard 2GIG default).
13. How do I reboot (power cycle) the panel without opening it?
    ○ Usually via the menu: Toolbox > Advanced > Reboot.
14. Why does the screen look different than my old panel? (Dark Mode)
    ○ The GC Touch introduces a “Dark Mode” UI that matches the 2GIG Edge style — a major visual change from the bright GC2 interface.
15. How do I add the new “345S” sensors?
    ○ With no installation documentation available, the exact process for adding sensors is not available. We'll provide full documentation as soon as it becomes available.
16. Does it support 5G cellular?
    ○ No. It uses an LTE (4G) communicator (AT&T or Verizon), which is standard for security systems today.

General & Smart Home

17. Can I view my Alarm.com cameras on the panel screen?
    ○ Yes, like the Edge, the GC Touch supports live view of compatible Alarm.com doorbells and cameras.
18. Does it work with Apple HomeKit?
    ○ Not directly. It integrates with Alarm.com, which can be bridged to HomeKit via Siri Shortcuts — there is no native HomeKit support on the panel itself.
19. How many wireless zones does it support?
    ○ Up to 128 wireless zones, which is double the capacity of the older GC2 (which maxed at 60).
20. Is there a secondary keypad available for it?
    ○ At launch, users are typically directed to use the mobile app, but a dedicated wireless keypad (like the 2GIG-PAD1-345) can typically be used for basic arming/disarming.

The 2GIG GC Touch looks to be a sensible, value-focused upgrade for GC2/GC2e customers. It has a modern touchscreen, broader sensor compatibility, and a big jump in wireless zone capacity, while intentionally leaving some flagship features (like facial recognition) to the 2GIG Edge.

Keep in mind this post compiles early reports and community feedback, so details may change as official documentation is released. Installers should confirm power, backplate, and keypad compatibility before a takeover, and end users should contact their alarm dealer for provisioning or account setup. We’ll update this page as 2GIG publishes final specs and installation guides so check back for the latest, and download this initial FAQ for a quick reference.

We first told you about the new lineup of First Alert CX4 cameras in September. At that time, there wasn't much information available about the cameras and their specs. Now, Resideo has announced the release of the cameras and mounting accessories. So, let's take a closer look at them.

Each camera in the new CX4 lineup offers 8MP ultra-high-definition image quality. Intelligent AI-based event detection can distinguish people, vehicles, animals, and packages. The main differences between the various camera styles come down to design, mounting style, and placement options. Below is a quick reference table showing how each camera fits into your installation plan, along with the compatible accessories for that model.

First Alert CX4 Camera Product Matrix

Image	Product	Key Features & Accessories
	First Alert CX4B 8MP AI Bullet Camera Model: CX4BE08F28PW	Long-range coverage and visible deterrent design Ideal for driveways, parking lots, and exterior perimeters IP67 weather-rated housing 2.8mm fixed lens (104° horizontal FOV) PoE or 12VDC power options Built-in microphone for one-channel audio
	↳ CX4AJBFTB – Fixed Turret/Bullet Extended Junction Box	Provides space for cable connections; allows cleaner weather-sealed installations.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter plate for mounting to existing electrical boxes or retrofit surfaces.
	First Alert CX4T 8MP AI Turret Camera Model: CX4TE08F28PW	Ball-and-socket design for flexible aiming Built-in microphone for one-channel audio Ideal for indoor or outdoor areas Anti-glare design reduces IR reflection
	↳ CX4AWMFTJB – Wall Mount with Junction Box	Wall mount providing added depth and protection for turret camera wiring.
	↳ CX4AWMFTDB – Wall Mount Bracket	Used for angled installations or combined with other mounts.
	↳ CX4AJBFTB – Extended Junction Box	Shared accessory for turret or bullet cameras; conceals cabling for neat installs.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter plate for gangbox mounting.
	First Alert CX4D 8MP AI Dome Camera Model: CX4DE08F28PW	Discreet, low-profile design IK10 rated tamper-resistant dome housing 125° field of view for wide coverage Perfect for retail, lobbies, or offices Built-in microphone for one-channel audio
	↳ CX4AJBFD – Fixed Dome Extended Junction Box	Adds space for wiring and conduit; helps weather-seal cable entry.
	↳ CX4AWMFDJB – Wall Mount with Junction Box	Mounts dome camera securely on vertical surfaces; includes cable space.
	↳ CX4AWMFTDB – Fixed Turret/Dome Wall Mount Bracket	Universal bracket shared between turret and dome models.
	↳ CX4ACMFD – Fixed Dome Ceiling Flush Mount	Provides clean, recessed ceiling mounting option for a low-profile look.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter for dome camera installations using standard gangbox openings.

*All accessories are rated for operation from -40°F to 140°F (-40°C to 60°C) and are constructed of durable aluminum alloy or PC+ABS materials. Junction boxes are sold separately and recommended for clean, weather-resistant installations.

First Alert CX4 Product Feature Matrix

Each of the new First Alert CX4 Cameras offers the same 8MP ultra-HD clarity, AI-driven motion analytics, and Total Connect 2.0 integration, but each form-factor has distinct advantages:

• The CX4B Bullet Camera is best for exterior spaces where visibility and deterrence are of particular importance.
• The CX4T Turret Camera offers the best balance between installation flexibility and features, making it a great all-around option for both indoor and outdoor use.
• Meanwhile, the CX4D Dome Camera delivers a sleek, tamper-resistant design suited for interiors like offices, stores, and lobbies, and outdoors such as parking lots, driveways, and exterior entrances where both aesthetics and protection against vandalism are key.

We’re genuinely excited to see how these new CX4 cameras help our customers feel safer and more connected. Whether you’re adding your first camera or upgrading to a full Pro Series or VISTAH3 system, these new models make it easier than ever to protect what you care about most.

To unlock remote viewing, cloud storage, and full Total Connect 2.0 integration, you’ll need a professional monitoring plan. If you’re not already set up, you can explore our no-contract monitoring plans here. If you have questions, we'd be glad to help, email us at support@alarmgrid.com. We're here Monday - Friday from 9:00 AM - 8:00 PM EST/EDT.

The Resideo PROSIX line of wireless sensors currently works with the PROA7, PROA7PLUS, and VISTAH3 panels. These encrypted sensors offer excellent range, reliability, and security. But to get the most out of your investment, it helps to follow some basic rules for installation and upkeep.

New to PRO Series sensors? This simple guide shows you how to place, pair, and care for Resideo PROSIX devices with your PROA7 or PROA7PLUS panel.

What To Do First

1. Plan install locations: Walk your home and decide where each sensor should be mounted. We'll talk more about mounting considerations next.
2. Name your zones: Make a short list like “Front Door,” “Kitchen Window,” “Hall Motion.” This makes setup quick and easy.

Sensor Placement Basics

Door/Window Contacts

• Protect any opening a person can reach from outside. If you’re on a budget, start with the highest-risk spots: ground-level doors and windows, especially those at the back of the home or in darker, hidden areas. Cover additional openings as your budget allows.
• Mount the sensor on the frame and the magnet on the moving portion of the door or window.
• Keep the magnet and sensor properly aligned and as close together as possible when closed. Check your model’s maximum gap specification and make sure the closed gap doesn’t exceed it.
• Avoid mounting directly on ferrous metal. If the frame is metal, use included spacers if provided. Aluminum doors usually don't pose a problem. A PROSIXCTV can be used to add a separate contact, such as the Honeywell 947-75T, that is made specifically for mounting on steel doors.

Motion Sensors

• Place on a wall or in a corner with a clear view of the room, about 6–8 feet high.
• Avoid pointing at windows, fans, or HVAC vents.
• Do not aim directly at heat sources (ovens, space heaters, sunny glass).
• If you have pets, follow the specific mounting instructions in the installation guide. The PROSIXPIRV offers up to 80 pound (36kg) pet immunity when the instructions for pet immunity are strictly followed. Generally speaking, mount where any animal, regardless of size, can't come within six (6) feet of the front of the sensor.

Glass Break Sensors

• Verify in the installation instructions that the PROSIXGB is suitable for the type and size of glass you want to protect.
• Mount the PROSIXGB in the same room as the glass to be protected.
• Avoid thick curtains or heavy drapes between the sensor and the protected glass.
• Set the sensitivity level for the PROSIXGB based on the distance between the detector and the protected glass.
• Mount on a wall or ceiling with a clear “line of sound” no more than 25' (7.6m) from the protected glass.

Tip: If you’re unsure about a mounting location, temporarily tape the sensor in place, finish setup, and test the glass break before permanently mounting.

How to Pair a PROSIX Sensor

1. On the panel, tap Menu (≡) > Tools > Installer Code (Default 4112) > Programming > Peripherals > + Key (upper right). The panel is now in listening mode.
2. Put the sensor into enrollment by pulling the battery tab on brand new sensors, or by opening the device's cover to activate the tamper.
3. Once the panel detects the sensor, give it a clear name, such as “Front Door” or “Living Room Motion.” Program any other sensor-specific fields, such as Response Type and Service for sensors that can use more than one zone, e.g., PROSIXCTV and PROSIXSMOKEV. For sensors with a single function Service will be filled automatically.
4. Be sure to click Save and close the sensor cover if the tamper was used to pair it with the panel.
5. Once you exit programming tap Menu (≡) > Sensors and check the signal strength of each PROSIX sensor in the location where it will be permanently mounted. Once a good communication path is confirmed, permanently mount each sensor and do a final signal strength check.

Important Note: If a sensor won’t enroll, confirm it isn’t paired to another panel. An unpaired sensor shows a rapidly blinking LED when you pull the battery tab, fault the sensor, or open the cover. A slow blink indicates the sensor is already paired. If possible, factory-default the sensor; otherwise, remove/release it from the previous panel, then enroll to the new one.

Battery Care

• Use only the battery type listed on the sensor’s Install Guide, or Data Sheet.
• Always remove all batteries, wait a full ten seconds, then insert new batteries. This helps to clear any low battery signal. Always read the sensor instructions for any special notes about installing new batteries. For example, the PROSIXCMBOV requires that all new batteries be installed within 15 seconds of beginning the battery install process.
• For sensors with multiple batteries, always change all batteries at the same time. Don't mix old and new batteries and don't mix batteries from different manufacturers.
• You can check the battery level of other sensors by tapping Menu (≡) > Tools > Installer or Master Code (4112 and 1234 by default, respectively) > System Test > Test Sensors > Start Test > OK. The siren will sound for a few seconds. Go around and fault each sensor. Then check the panel for the signal strength and battery level of all tested sensors. If any other sensor batteries are low you can go ahead and change them to prevent future low battery messages on the panel.

Important Note: PROSIX sensors use two-way supervision, meaning they require an acknowledgement (ACK) from the panel after sending a check-in signal. If the panel is powered down or removed, a sensor will repeatedly attempt to check-in, quickly draining its battery. To preserve battery life, remove the batteries from your PROSIX sensors whenever the panel will be out of service for an extended time.

When powering the system back up, always power on the PROSIX transmitters before the PRO Series panel. The panel uses Frequency Agility to select the best RF channel and then instructs the sensors to follow. If the panel changes channels while the sensors are still off, they won’t receive the update. This leaves them in a state of limbo, unable to communicate with the current panel or with any new or defaulted panel.

Monthly Test

1. Put the system in test mode with your monitoring company if you subscribe to full monitoring. You'll need to provide your name, address, and false alarm password, as well as a duration for the test.
2. Enter the panel's Walk Test Mode.
3. Open and close each protected door/window and confirm it shows on the panel.
4. For motion detectors, follow the sensor's instructions for entering Walk Test Mode. For the PROSIXPIRV remove and replace the batteries. This removes any transmit inhibit designed to conserve battery life and enables the sensor LED. The motion will remain in Walk Test Mode for ten minutes. Walk in front of each motion sensor and verify you see it trigger when you walk in the protected area.
5. For glass break sensors, we linked above to an FAQ on using the Honeywell FG701 to perform a functional test. The FAQ is written describing the steps with a Honeywell 5853, but they translate to the PROSIXGB very well.
6. Exit test mode and confirm the system displays the proper status with no trouble conditions present.

Safety and Mounting Tips

• Use the included screws for permanent installs where possible.
• Clean the mounting surface before using double-sided foam tape. Press firmly in place for a full 30 seconds.
• Keep sensors dry and indoors unless the model is rated for outdoor use.

Quick Reference: Which Sensor Goes Where?

Keep Your Panel Updated

Connect your panel to WIFI so it can receive the latest over-the-air (OTA) firmware updates. The PRO Series panels will not download firmware using cellular data. The PROA7PLUS comes from the factory with the PROWIFIZW installed. The PROA7 comes with no built-in communicator, so it will need to have a PROWIFI or PROWIFIZW added.

Firmware updates can improve stability and sensor compatibility. When firmware updates for PROSIX sensors are available, they are included in the panel's firmware package. Once the panel updates, the sensor firmware will be pushed by the alarm panel to each sensor.

Need a Hand?

Alarm Grid supports DIYers every day. If you want help selecting, placing, or pairing PROSIX sensors, we can help. We provide free technical support to our monitored customers M - F from 9:00 AM - 8:00 PM Eastern Time. You can reach us by calling 1-888-818-7728 or via email at support@alarmgrid.com.

Resideo recently announced that its VISTA and PRO Series panels are now fully certified to integrate with Control4 whole-home automation. Control4 is a premium automation platform, typically available only through authorized Control4 integrators, and it operates by using specialized drivers

Control4 drivers act as the essential software that enables communication between the Control4 automation system and various third-party devices. A certified Control4 driver allows for seamless integration and centralized control of different smart home products through the Control4 interface. The interface can be a touchscreen, an app, or even voice commands. For homeowners and installers, this means a unified experience where security, lighting, entertainment, and more can be managed from a single platform.

For homeowners, the benefits are clear. A certified integration allows the Resideo First Alert panel to do more than just secure the home, it becomes part of a larger ecosystem. Using Control4, you can arm the alarm system at night while having the doors lock automatically, the thermostat adjust to an energy-saving setting, and the lights dim across the house. That’s the type of seamless, one-touch automation that Control4 is known for, now enhanced with the proven reliability of a Resideo First Alert security system.

For dealers and installers, certification reduces guesswork and support headaches. Instead of relying on custom workarounds, they can now use official drivers that are tested and verified. This not only speeds up installation but also builds dealer confidence, by knowing their installations are backed by two major industry players working together.

The move also positions Resideo strongly in the high-end automation space. By joining the ranks of other security systems officially supported by Control4, VISTA and PRO Series panels are now a more compelling option for projects where premium automation is a requirement. It’s a win for integrators looking to expand their offerings, and a win for homeowners looking to unite all of their tech through a single interface.

VISTA panels use the 4232CBM Connected Building Module to integrate with Control4. The module connects the VISTA panel's ECP bus to the Control4 system through a wired serial RS232 or RS422 interface. This setup allows the Control4 driver to import zone alpha descriptors directly from the VISTA panel, which eliminates the need for manual programming of zone data within Control4. As a result, users can arm, disarm, and monitor the status of zones directly through the Control4 interface. Check out the 4232CBM Install Guide.

Another plus that shouldn't be overlooked is the fact that Control4 will import life-safety zones and descriptors. This allows an integrator to create automations based on fire or carbon monoxide zone triggers. For example, in the event of a fire alarm the system might automatically turn off the HVAC system and unlock the doors while turning on lights that illuminate a path out of the building.

Control4 and First Alert PRO Series Integration

You can find the steps for integrating the PRO Series panels with Control4 here. Here's a quick overview of what you'll need:

Before You Begin:

• Control4 OS 4.1.0+ and Composer Pro Software.
• PRO Series Firmware 03.2476.183+
• PRO Series panel must have a PROWIFI or PROWIFIZW installed.
• PRO Series panel should have all its partitions and zones configured before pairing with Control4, though you can add or remove zones after initial configuration.
• Your alarm dealer must enable the Control4 feature through AlarmNet360. This is done as part of the Smart Home package (Packages > Smart Home > Add-Ons > Control4).
• The Control4 system and the PRO Series panel must be connected to the same network through the same router.

After configuration with Control4’s Simple Service Discovery Protocol (SDDP), the PRO Series panel must always use the same IP address. SDDP is a lightweight protocol created by Control4 that lets WIFI enabled devices announce themselves on the network, making it easy for Control4 to find and identify them.

If the panel’s IP address changes, it will disconnect from Control4. Because setting a static IP directly on the alarm panel can be tricky, the better option is to reserve an IP address for the PRO Series panel in your router’s DHCP settings. Check your router’s documentation for instructions on how to set this up. Below is a list of names for this feature, and which manufacturers use each term:

• DHCP Reservation – Netgear, ASUS, TP-Link (most common term)
• Address Reservation – D-Link
• IP Reservation – Linksys, Spectrum, Xfinity
• Reserved IP Address – Some ISP-provided routers (AT&T, Verizon)

Basic Steps For Setup:

1. Initiate discovery. From Control4 Composer Pro, initiate discovery (System Design > Items > Discovered).
2. Create association. Double click on the PRO Series driver that you discovered in Step 1. If Composer Pro fails to discover the driver, make sure that all the prerequisites listed above have been met. Once the driver has been discovered and you double click, the driver is downloaded to your Control4 system. The panel's IP and other required information is sent to Composer Pro. The driver and the IP address can then be associated with one another within Composer Pro.
3. Perform pairing. Within Composer Pro, click Actions > Start Pairing. You have 120 seconds to complete the next step. If two minutes elapse without a successful pairing, the process will timeout and you'll need to perform this step again.
4. Pair PRO Series panel. On the PRO Series panel, tap Menu (≡) > Tools > Enter Installer Code (4112 by default) > Control4 Controller > Pair to Control4 Controller. When Composer Pro receives the pairing command, it will know, based on the panel's IP address, to associate the PRO Series driver with the panel and complete the pairing process. If the pairing is successful, the Control4 Controller information will automatically populate. If pairing fails this field will remain blank. In that case, verify that all of the requirements in "Before You Begin" have been met, and try again.

Complete Integration:

1. Verify partition import. In Composer Pro select Properties. Partition information will be displayed here as the information is imported. Upon successful import, the partition state will update from "Unknown" to the current state. This process may take a minute, so please be patient. Verify that all partitions, along with proper status, are displayed in the left pane.
2. Import and verify zone information. From Advanced Properties within Composer Pro select Get C4 Contacts to update and display individual PRO Series zones with proper status. The zones will also show in the left pane. When a zone is added (or removed), it will show which zones have been added or deleted there.
3. Verify visibility. From a Control4 touchscreen, or the Control4 app, tap Security and verify that all partitions and zones are displayed. If a partition appears to be missing, check the visibility settings for that partition within Composer Pro:
   • In the left pane select PRO Series > Properties > Navigator.
   • Select Security in the navigator menu. This will display the Device Visibility settings. Partitions are either "Visible" or "Hidden". If any partition that should be visible within Control4 is listed as hidden choose the Modify option and move that partition from Hidden to Visible.
   • Click File > Refresh Navigators to update and display all partitions. Any partition that remains listed as hidden will not display on any Control4 touchscreen or within the Control4 app. Presumably, it will also remain hidden to any voice assistant you may be using.
4. Test integration. Once the previous steps have been completed successfully, use the Control4 touchscreen or app to verify operation and status. Verify that all partitions show the proper status, i.e., Armed, Disarmed, etc. Walk around and fault zones, i.e., open and close doors, walk in front of motion detectors, etc. and verify that the status updates within the touchscreen or app.

The problem outlined in this notice arises if you attempt to pair an older firmware ProSeries touchscreen keypad to a newer or recently updated ProSeries panel. If the keypad is on version 3.324.46 or lower, and the panel is on 03.3206.57+, then the keypad won't pair and ceases functioning.

ProSeries keypads, specifically the PROWLTOUCH and PROWLTOUCHC, may require a special upgrade process to install the latest firmware in certain cases. Normally, these keypads receive updates from the ProSeries panel. However, if the keypad can’t pair with the panel, or loses connection, it won’t be able to receive the update.

If you have a ProSeries panel and touchscreen keypad that stay paired, connected to WIFI, and in regular communication most of the time, you shouldn’t have any issues. When the panel updates its firmware via WIFI, it will pass along any available update to the keypad automatically. If your keypad has trouble staying connected, you may want to set it up using Access Point (AP) Mode. This helpful FAQ can show you how.

As we mentioned earlier, most users won’t run into this issue. However, certain situations make it more likely. For example, if you buy a used ProSeries touchscreen keypad, or if you purchase one from stock that has been sitting on the shelf for a long time, you may encounter the problem.

If your panel hasn’t been updated regularly, jumping from an older firmware straight to the latest release can cause the issue described above. It can also occur with panels that have been installed for a long time and communicate with AlarmNet360 only over cellular.

If your system has a PROWIFI or PROWIFIZW module, the panel and keypad may have been paired using AP Mode. Since the panel can’t update firmware over cellular, suddenly connecting it to WIFI could trigger an upgrade to the latest version, potentially leaving the keypad behind on older firmware.

If you purchase a new keypad that has been sitting in stock, and you discover it suffers from this issue, you should be able to return it to the dealer or distributor for a refund or replacement. However, if you buy a used keypad, inherit one with a home purchase, or receive a second-hand keypad as a gift, you may need to follow specific steps to update it. The first step is to check the firmware version.

Our Advice: If you’re considering buying a used touchscreen keypad, ask the seller to verify its firmware before you commit. Request a picture of the firmware screen as proof. Even if the keypad isn’t paired to a panel, you can still see its firmware version.

To check the firmware, power on the keypad and let it attempt to connect to a panel. Press "Pair to Panel". On the next screen, you’ll see options for connecting the keypad to WIFI. At the bottom of that screen, the current firmware version is displayed.

Once you know the keypad firmware, verify your ProSeries panel version. On the panel begin by tapping the Menu icon (≡) at the bottom center of the panel screen. Scroll down and tap Tools > Enter the Installer or Master Code (4112 or 1234, by default) > tap System Information > General. The panel firmware version will be displayed in a XX.XXXX.XX format.

If the keypad is on version 3.324.46 or lower and the ProSeries panel is on firmware version 03.2306.57 or higher, the touchscreen keypad will not pair with the panel. There is no way to make the keypad in this example pair with a panel at that firmware version. However, the keypad will still function if it is used with a panel on a lower firmware version that is then upgraded properly.

Important Note: You cannot downgrade the firmware on a ProSeries panel, per Resideo support.

Another drawback to this situation is that an end-user can't control when their panel updates, or to what version. The only control you have as an end-user is that if you remove your ProSeries panel from WIFI, it will not receive firmware updates. These panels don't update using cellular data.

Important Notes At A Glance:

• Keypads on v3.324.46 or lower can’t pair with panels on v03.2306.57 or higher.
• ProSeries panel firmware can’t be downgraded.
• Panels update only over WIFI, not cellular.
• Disconnecting WIFI stops panel updates.
• Check firmware before buying a used keypad.
• Contact your alarm dealer for upgrade help.

If you're a customer with concerns about this potential issue, contact your alarm dealer. They will be able to push the necessary upgrades to your ProSeries panel in the correct order. Alarm Grid has a list of customers with touchscreen keypads that may be susceptible and we are proactively reaching out via email or phone to those customers. If you are not an Alarm Grid customer your alarm dealer should have a similar list.

As we told you in February, Resideo is sunsetting first-gen Total Connect 2.0 cameras. After July 31, 2025, they’ll no longer work in TC2 and will be removed from all accounts. Any recorded clips will also be deleted. Be sure to download and save any important footage outside of TC2 now.

The sunsetting of first-gen Total Connect 2.0 cameras is now just days away. If you still have any of the original TC2 cameras on your account, you should be preparing to replace those cameras with new ones. Otherwise, you will lose video coverage in those areas.

Even more important is downloading any critical video clips uploaded from first-generation cameras. Once the sunset occurs, both the cameras and their recorded footage will be removed from Total Connect 2.0 and will likely be unrecoverable.

It's easy to save these video clips from Total Connect 2.0.

1. Log into TC2 as normal.
2. Tap Activity from the menu options at the bottom of the screen, or from the left navigation pane, if you're logged in on the website.
   
   
3. From the Activity screen, find the clip you want to save.
4. Tap the three dots to the right of the clip title and then choose Download.
5. In iOS you can access your downloaded clip from Photos. In Android devices, the options may vary depending on device manufacturer, but generally you can access the clip from Files (All or Downloads) and from Gallery:
   
   
   
   

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Recommended VX Series Replacements for EOL Cameras

Product Name	Recommended Replacement
IPCAM-WI	VX5 Indoor Camera
IPCAM-WI2	VX5 Indoor Camera
IPCAM-WL	VX5 Indoor Camera
IPCAM-WO	VX3 Outdoor Camera
IPCAM-PT/IPCAM-PT2/PT2A	One or More VX5 Indoor Cameras
ACU	Replace ACU and Camera with appropriate Indoor or Outdoor VX5 Camera
AP/WAP-PLUS/WREX	No Replacement Available

The first Total Connect 2.0 cameras did their job well after launching in late 2011 or early 2012, but video tech has come a long way since then. Today's AI motion detection is way better than the old method of analyzing pixel-changes. The newer cameras, such as those in the table above, use AI to actually tell the difference between a person and an animal, for example. With all the available improvements, it makes sense to phase out the original cameras.