Home Security Scams Posts

Posted By

One of our main principles at Alarm Grid is to always empower our customers. Anyone who has monitoring service with us should be able to make changes to their security system settings at any time they would like. This is an incredibly important value to us as a monitoring company.

Honeywell lyric controller encrypted wireless security system

When we come across features and settings that can make it more difficult for our customers to get into programming, we make sure to discuss these features and explain why we do not recommend using them. One such feature that we never recommend using is the Lyric Lock feature on the Honeywell Lyric System. This feature provides zero benefits from an end's user's perspective, and it can lead to wasted time and frustration if it is mishandled. We strongly advise always keeping Lyric Lock disabled so that accessing programming is kept as easy and as simple as possible.

The Lyric Lock feature requires the end user to get a generated code from their alarm monitoring company whenever they want to enter the programming menu their panel. This feature can only be enabled for a Honeywell Lyric Panel that is actively monitored and connected with the AlarmNet360 servers. If you try to enter programming on a Lyric System with Lyric Lock enabled, then you will be prompted to enter a validated code to gain entry. The Lyric System will connect with the AlarmNet servers to verify the correct code before granting access to local programming. If you are unable to provide the correct validated code, then you will never be able to enter programming.


Since there is no way to "backdoor" a Lyric System, having the Lyric Lock feature enabled will make it impossible for you to make system changes if your monitoring company refuses to provide you with the generated code. Some monitoring companies may refuse to provide the generated code as a means of restricting when the user can enter programming and what changes they are able to make. By doing this, the alarm company can limit what the end user can do at the panel, and they may make it impossible for the user to switch monitoring companies without buying a new system.

Only a monitoring company with access to AlarmNet360 can enable/disable the Lyric Lock feature. This isn't something that can be turned ON or OFF freely by end users. If you find that your Lyric System has the Lyric Lock feature enabled, then the company that is actively monitoring the system will need to disable the feature. This because only that monitoring company can access the associated AlarmNet360 account and turn the feature OFF. You can identify the feature as being enabled by seeing "Yes" under the Lyric Lock option after you enter your system's Installer Code when trying to enter programming.


If you are an alarm grid monitored customer, then we will never enable the Lyric Lock feature on your account. However, we sometimes come across prospective customers who have Lyric Panels that were previously monitored by other alarm companies. These other monitoring companies may have enabled the feature for one reason or another. Unfortunately, since we are not the ones with access to the AlarmNet360 account, we are unable to disable the feature in these situations. Only the monitoring company with access to the account can turn off the Lyric Lock feature.

We have one main piece of advice for anyone in possession of a Lyric System with Lyric Lock enabled. That advice is to contact Alarm Grid directly. We will point you in the proper direction for getting the feature disabled so that you may ultimately begin service with Alarm Grid. If your old alarm company refuses to disable the feature or ignores your request entirely, we may be able to work with Resideo directly to disable Lyric Lock on your panel so that you can enter programming. Remember, entering programming is an important step for taking over a Lyric System so that you can use it with a new monitoring company.

The best way to contact Alarm Grid if you need help dealing with the Lyric Lock feature is to email us at support@alarmgrid.com. Our team will be happy to help you get into programming so that you can continue using your current Lyric System with Alarm Grid monitoring services. Make sure to provide us as much information as possible when emailing us so that we are able to provide you with top-quality support. Keep in mind that our support hours run from 9am to 8pm ET M-F. We look forward to working with you and helping you get the very most out of your security system.

Tags: , , , ,

Comments


Posted By

Hi DIYers! With the holidays quickly approaching, we know that many of you will be receiving packages and presents to your home. You will want to be very wary of package thieves around this time of year. Luckily, we have the Top 5 ways to help you thwart a thief trying to take your stuff!


Arrange for Package Pickup

If you aren't going to be around during the time of delivery, you might just arrange to pick up the package from a post office or a pickup locker. There might even be a pickup location on your way home from work so that you don't have to go out of your way. Sure, it isn't as convenient as having your delivery brought to you, but at least you'll have peace of mind in knowing that your gift is safe.

Deliver it Elsewhere

If you don't have time to pick up your package, then maybe you can deliver it somewhere else where you'll know it's safe. For example, some companies and places of employment will allow employees to have packages delivered to the office during the workday. Or if you have a friend or a relative who is home during the day, you might have it sent to their house instead.

Get Security Cameras

Rather than avoiding thieves, you might just try to catch them in the act. You can get security cameras as part of your alarm monitoring service and set them up to get a good look at anyone who approaches your home. There are fantastic camera options whether you use Total Connect 2.0 or Alarm.com. If you don't want to go the full video surveillance route, then you could still use something simple like a SkyBell Video Doorbell Camera.

Alarm dot com adc vdb101 round hd video doorbell aluminum

Schedule Your Deliveries

Many delivery services allow you to schedule deliveries based on your schedule. This way, you can have your delivery occur at a time when you know that you're going to be home. Check with the delivery company to see if there is a way you can set up a scheduled time for your delivery. At the very least, you may be able to make sure the delivery occurs within a specific time frame.

Use Home Automation

Smart home devices can be very useful in preventing stolen packages. Devices you might use in this way include smart garage door controllers and smart door locks. For example, you might leave a note for a postal worker to leave a package in the garage. You can then use your smart garage door controller to shut the garage door behind them when they leave. Or you could use a Z-Wave door lock to unlock the door for a delivery, and then re-lock the door after the postal worker leaves.

Yale yrd226 bronze front assure lock z wave touchscreen deadbolt

Alarm Grid is here to protect you and your belongings during the holiday season. If you have any questions about our products or services, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , ,

Comments


Posted By

It can be very suspicious if a salesperson comes to your home. They might be up to no good and possibly misrepresenting a company. One Maryland woman experienced this first-hand when a mysterious individual claiming to represent a smart home company knocked on her door late at night.


Thankfully, the woman in that situation knew not to trust a suspicious character. But if she hadn't been vigilant and on her toes, things could have ended a lot differently. We're not saying that every person who comes to your home is there to cause trouble. But this is a good reminder that there is danger lurking out there. Always use common sense, and don't trust anyone who you aren't sure about. If something rubs you the wrong way or you feel uncomfortable, report your findings to the local authorities.

We cannot speak for other security and smart home companies, but Alarm Grid will never send anyone out to your home. We do not have any field technicians or door-to-door sales representatives. If anyone ever visits your home unsolicited claiming to represent Alarm Grid, it is a scam. And you should always be cautious if anyone from any company comes to your home without prior notice. We want to make sure that you stay protected at all times, but you must do your part as well.

If you want added security for your home, you might look into getting a doorbell camera or general security cameras for your alarm system. We offer monitoring plans for all situations and needs. You can always email us at support@alarmgrid.com if you have any questions. Our team is here to help you every step of the way. We look forward to hearing from you and helping you keep your home safe.

Tags:

Comments


Posted By

Hi DIYers! We have a quick tip today to help you save time. If you ever email us to make changes to your central station document, then you will need to provide your false alarm passcode or the last four (4) digits of your credit card on file. This is necessary for verifying your identity.

Alarm grid inside security stickers

This information is applicable for any Alarm Grid customer with monitoring service that includes central station service from Criticom Monitoring Services (CMS). Any customer with central station service will have a document on file with Alarm Grid that includes important instructions and information. For example, this document will include the phone numbers to call during an alarm, the order that these numbers should be called, your false alarm passcode and more.

The easiest way to make simple changes to your CMS document is to email us at support@alarmgrid.com with the changes. For example, you might want to add a new phone number to your account. Or maybe you want to have the central station call your spouse before they call your neighbor. Perhaps you want to change your false alarm passcode to something you can more easily remember. Emailing support@alarmgrid.com in these situations is a great way to get the change made as quickly as possible.

However, it isn't enough to just send us an email from your email address you have on file. We need verification to prove that it's you. At Alarm Grid, we take protecting your account information very seriously. If we get an email telling us to make changes to your account, we want to be certain it's you. For all we know, someone may have hacked your email and is trying to gain unlawful access to your account. That is why we strongly encourage all customers to keep their email passwords safe and protected.

Now you may be wondering, how can we prove that you are really who you say you are when you send us an email. The easiest way is to include your false alarm passcode or the last four (4) digits of the credit card that you have on file with Alarm Grid. This is classified information that only you and people you absolutely trust should know. On that note, we must also remind customers to never share this secure information with anyone who should not have access to their accounts. This is important.

Just to be clear, your false alarm passcode is not the same as your verbal duress code. Your false alarm passcode is what you say if the central station calls you and wants to know that everything is okay. The dispatcher will ask you for your secret false alarm passcode so that they know it's you on the line and not an intruder who made an unlawful entry.

Your verbal duress code is something completely different. This is also a secret code that you say to a central station dispatcher, but this code is used in an emergency hostage situation. As soon as the dispatcher hears this code, they will hang up and immediately call the police. This code is useful if an intruder is holding you hostage and you want to request emergency dispatch without actually calling for help.

Always make sure that you know the difference between your false alarm passcode and your verbal duress code. Never mix them up, as doing so can certainly lead to a false alarm. Remember, you can always contact us or CMS to change your false alarm passcode or your duress code. Our team is happy to help you with these issues whenever needed.

Keep this tip in mind the next time you email us to make account changes. Remember to include the last four (4) digits of your credit card or your false alarm passcode so that we can verify your identity and quickly make the changes. We look forward to hearing from you!

Tags: , , ,

Comments


Posted By

If you're looking to obtain alarm monitoring service for your home, then you can't go wrong with one of our home security system kits. Each kit has everything you need to get started. One of our highly-trained technicians will call you to active your system, and your home will be protected!

Honeywell lyricpk lte a wireless security system w slash at and

With an Alarm Grid Security System Kit, you can expect several essential components. You will receive a wireless alarm control panel that serves as the central hub for your system. This is where you can arm and disarm your system and make programming changes. You will also be able to access your system from an interactive service platform like Total Connect 2.0 or Alarm.com. This is great if you need to control your system while you are away or if you just want to make sure you remembered to arm your system before you left!

Each kit also includes door and window sensors and a motion detecting sensor. The door and window sensors will alert your security system if a door is opened, while the motion sensor will respond to a person moving throughout the area. We offer kits with varying numbers of sensors so that you can choose a kit that is the perfect size for your home or apartment! We also sell individual sensors if needed. You can start with a small security system now and then expand upon it later. Do whatever works for your home!

Users can also expect a Honeywell LT-Cable with each kit. This cable makes it super easy to provide power to your system with the included transformer. You won't need to strip or prepare any wires. The cable comes completely ready. You will just need a screwdriver to attach it. We also recommend choosing a kit that comes with a cellular communicator. This will serve as a reliable backup in case there is ever an internet outage in your home. If the internet goes down, your system will automatically switch to its cellular backup. Not all our kits include a cellular communicator, but we strongly recommend getting one!

Also, don't feel intimidated if you have never installed a security system before! Some other companies may not want you to believe it, but installing your own system is super easy! In fact, most wireless alarm systems can be set up using nothing more than a screwdriver. Wireless sensors can be mounted with double-sided foam tape, and wireless panel menus are easy to navigate. And our technicians will be there to help you every step of the way with online and phone support. Remember, you get free support as an Alarm Grid monitored customer. Before you know it, your brand-new system will be up and running!

Alarm Grid is your home for all your security system kits! If you need help choosing a system, please reach out to us! You may email support@alarmgrid.com or call (888) 818-7728 during our business hours of 9am to 8pm EST M-F. Just tell us about your home and what kind of monitoring service you want. Our planners will help you determine the best security system for your house or apartment. We are always happy to help, and we look forward to hearing from you!

Tags: , , , , , , , , , , ,

Comments


Posted By

Hi DIYers! We recently had a customer with an all too common story that is worth sharing. This customer obtained a Honeywell VISTA 20P System and was getting it activated with Alarm Grid. We had started the activation process, and began programming. But then the customer got cold feet.

Honeywell vista 20p wired alarm control panel

The customer then decided to explore their options and possibly have their system monitored by a different company. That's fine; we hadn't activated their system yet, and we always give our customers the option to cancel their service. We wished that customer the best and then moved on as if nothing had happened.

But a few days later, this customer decided to come back to us. They weren't happy with the service the other monitoring company offered, and they realized that Alarm Grid was the best option all along. We laughed it off, and decided to get started with the activation. The only problem was that the other company had actually locked the customer out of *29 communicator programming!

Because of that, we had no way of properly setting up their communicator for monitoring. The only options for that communicator were to activate it with the other company or to convince the other company to release it. There was nothing that we could do with that communicator, even though it was perfectly capable of being monitored just a few days prior. We couldn't even backdoor into programming, since only local communication programming was locked out. In the end, the customer had to buy a whole new communicator!

Admittedly, our technical support team found this pretty funny. The customer should have just stayed with Alarm Grid all along! But joking aside, there is a serious concern about users being locked out of programming. Companies often do this to prevent customers from taking their equipment elsewhere. They will essentially be locked in with that company. A company may also force a customer to rely on them for programming their system so that they are forced to pay extra service fees.

In this case, the customer was lucky. They were only locked out of communicator programming, and they only needed to buy a new communicator. There are deep-level programming options that could have permanently locked them out of system programming entirely. If that were the case, the customer would have needed to purchase a whole new system. It really could have been a lot worse!

Alarm Grid never locks its customers out of programming. We want our customers to be able to access every programming field so that they are empowered and can make their own system changes. We will also never brick equipment and make it proprietary for our use only. If you want to take your system elsewhere, that is your choice. We will cut all ties, and you can take your panel to a new monitoring company. That is the freedom you receive whenever you sign-up as an Alarm Grid customer.

We are not saying that every other alarm monitoring company will lock you out of system programming. There are certainly other honest companies out there. But what we can say is that we will never use such tactics. Your alarm system and communicator both belong to do, and what you do with them should be your business. With Alarm Grid, you can be absolutely certain that we will never keep you out of programming or brick your equipment. What the other guys do is none of our business.

If you would like to learn more about Alarm Grid monitoring services, we would love to talk to you! The best way to reach us is to email support@alarmgrid.com. If you prefer to speak with a live person, we have phone hours available from 9am to 8pm EST M-F. The number to call is (888) 818-7728. We also invite you to check out our alarm monitoring page for quick information online. You can even sign-up for monitoring right from the page!

We look forward to working with you and providing you with all your home and business security needs.

Alarm grid inside security stickers

Tags: ,

Comments


Posted By

Hi DIYers! Lately, we have heard reports of users having trouble enrolling their SiX Series Sensors with their Honeywell Lyric Systems. The problem has to do with Lyric Systems running older firmware versions that don't support the newer SiX Series Sensors with a newer MAC prefix.

Honeywell lyric controller encrypted wireless security system

As you may know, Honeywell SiX Sensors are encrypted sensors designed exclusively for use with Honeywell Lyric Systems. These are highly secure sensors that use bi-directional 128-bit AES encryption for added security. They learn-in with a Lyric System using a MAC address rather than a Serial Number. This MAC address is very important for determining whether or not the sensor will work with the Lyric System.

Older SiX Series Sensors had a MAC address that began with 00:D0:2D. If a SiX Series Sensor has this MAC prefix, then it will work with any Lyric System. However, SiX Sensors with this prefix are no longer manufactured. If you purchase a SiX Series Sensor today, it will most likely have a MAC prefix of either B8:2C:A0 or 8A:CB:A4. SiX Sensors with either MAC prefix will only work with a Lyric System that is running firmware version MR5 or higher. Honeywell actually never officially released updates for MR5 or MR6. Instead, they lumped those updates into the MR7 release, which is offered from Alarm Grid.

You can identify a new SiX Sensor by having the following yellow sticker on the box:

You can also check the MAC prefix on following white sticker on the sensor itself:


Newly manufactured Lyric Systems should already be running the latest firmware, and they will be able to support the newest SiX Sensors. But if you have an older Lyric System that hasn't been provided a firmware update, then you might be wondering why your new SiX Sensors will not work with the system. Alarm Grid recently attempted to address this by pushing down firmware update MR7 to all monitored customers with Lyric Systems that weren't already running that firmware version or higher. If you noticed that your Lyric System suddenly rebooted at one point, that is most likely why. For more information about firmware update MR7, click here.

Thanks to this recent mass update push, all Alarm Grid customers with Honeywell Lyric Alarm Systems should now be able to use the latest SiX Sensors with the newest MAC prefix. Keep in mind that we can only push down a firmware update to our monitored customers. If you are not monitored with Alarm Grid, then it's possible that your Lyric is still running an older firmware version that is incompatible with the SiX Sensors with the new MAC address. In that case, you must upgrade the firmware to use these sensors.

The only way to upgrade the firmware on a Honeywell Lyric Controller is to connect the system with the AlarmNet360 Servers. This requires alarm monitoring service. The firmware can be requested manually from the panel, or it can be pushed down automatically by the alarm monitoring company. But either way, you will need monitoring service to gain access to AlarmNet360.

Since Alarm Grid is month-to-month with no-contract and no cancellation fees, an easy option is to just sign-up for a month of monitoring service with Alarm Grid. We can then push down and automatic firmware update to the system so that it supports the newest SiX Sensors. You also have the option of requesting a manual firmware update from the panel. If you no longer want to receive monitoring at the end of the month, you can simply cancel your service. By choosing our Self-Bronze Plan, this whole process will only cost $10.

Signing-up for a month of Self-Bronze monitoring will offer additional benefits beyond just upgrading your system's firmware. You can also use this opportunity to active Apple HomeKit for the system. HomeKit is great for iOS users, and it will greatly improve your system's automation capabilities. You will also be able to try out the Total Connect 2.0 Service and gain remote access to your Lyric System. If you like the service, you can certainly remain as an Alarm Grid monitored customer for just $10 per month. Many users appreciate the fact that TC2 offers features and capabilities that are not available through Apple HomeKit.

We invite you to reach out to us if you want to learn more about your options. The best way to reach us is to email support@alarmgrid.com. You may also call us at (888) 818-7728 to speak with one of our security system planners. We look forward to working with you!

Tags: , , ,

Comments


Posted By

There are plenty of horror stories of people being locked into long-term security contracts. Many companies are more than willing to take advantage of customers and get them on the hook for thousands of dollars across a multi-year period. But there are things you can do to protect yourself.

Long-term contracts are an extremely common practice in this industry. This is because companies want the easy guarantee of a customer being locked into service rather than working hard to continuously earn and maintain their trust. By locking yourself into a contract, you are giving up your rights as a consumer. The company doesn't need to keep you happy because they have already locked you in! If you want to move or cancel your service early, you might need to pay thousands to get out.

Worse yet, we've heard of some dishonest companies promising to pay-off an existing contract in exchange for signing on with their company. The only problem is that they don't actually pay-off the contract. Suddenly the customer is locked into two contracts and paying outrageous fees for services they don't even need! If you do find yourself stuck in a contract, don't make the problem worse by locking yourself into two.

Here are a few tips you can follow so that you don't get locked into a contract.

Ask Questions

A legitimate alarm monitoring company should have no problem answering any questions you might have. While you will certainly want to ask about alarm control panels and sensors, you should also inquire about any terms of service. The two things you should ask about are agreement lengths and cancellation fees. A no-contract monitoring company will let you leave any time and have no cancellation fees.

If you're in talks with a security company, then make sure to ask questions. Particularly, you should ask if there is any minimum commitment period or if there are cancellation fees. These are both signs of a security contract. As a reference, Alarm Grid charges its customers monthly, and customers are always free to leave before their next monthly payment. There is absolutely no fee to cancel your service with Alarm Grid.

Do Your Research

You should always do your research before signing-on with any alarm company. A good monitoring company is transparent and has nothing to hide. Go online and read about the experiences of other customers. Make sure that others are getting the service and the experience that they expect. If possible, check out the company's rating with the BBB and check to see if they are a reputable company.

One thing to be wary of is door to door salespeople. We're not saying that all door to door security companies are out to trick you, but it's a lot easier to do research on your own time than if a stranger is right in front of you trying to win a sale. Never rush into an agreement with your security company. Take some time, wait a few days and do your own research. If possible, sign-up online rather than agreeing in person. And always read the fine print!

Know Your Rights

Always know your rights when dealing with a security company. Remember that you don't have to agree to anything that you aren't comfortable with. And keep in mind that the Consumer Protection Act puts various restrictions into place for your benefit. Security companies are forbidden from making false or misleading statements to attempt you to make a purchase. Also, if you ask a door to door sales person to leave, then they are required by law to leave.

If a salesperson seems over-eager or aggressive, then it's probably not worth your time. Ask for more time or politely decline. If an in-person salesperson refuses to leave, or if you are being harassed, contact the police. You might also want to be extra wary if you are an elderly citizen or incapacitated in any way. Many security companies will try to take advantage of these people to take their hard-earned money. Remember, there's no shame in asking a loved one for a second opinion before making an agreement.

If you are looking for an honest, no-contract security company, we hope that you will do your research and look into Alarm Grid. We encourage you to read through our monitoring page to learn more about what we offer. You are certainly welcome to talk with us before signing-up. Our security planners are happy to answer all your questions and let you know exactly what you are getting. We want to eliminate any confusion you might have so you know for sure that we are right for you.

Getting in touch with an Alarm Grid planner is easy. The best way to reach us is to email support@alarmgrid.com. We check our email regularly, and we will get back to you as soon as possible. If you prefer to talk on the phone, you may call us at (888) 818-7728 from 9am to 8pm EST M-F. Our team looks forward to working with you so that you can determine the best option for your security needs.

Alarm grid inside security stickers

Tags: ,

Comments


Posted By

Throughout the years, there have been many security companies that have offered alarm systems that will only work with their monitoring services. These are known as "proprietary systems", and they greatly reduce the freedom and flexibility that a consumer has in choosing a security plan.

There are many tactics that companies use when providing proprietary systems for their customers. One common strategy is to entice users with a "free security system" in exchange for signing-up for monitoring services. Although a free security system certainly sounds exciting, it doesn't give the user very many options if it will only work with that particular monitoring company. If the user wants to use that system, then they essentially become married to that monitoring company. This presents them with very little flexibility in the long-run.

Another common tactic for these monitoring companies is to lock their customers into contracts so that they are obligated to pay for service for an extended period of time. If a user tries to cancel their plan, they might be on the hook for heavy cancellation fees. Then when the contract expires, the user will still not be able to choose a different monitoring company, as their proprietary system will only work with that company. Again, the user is still married to that company if they want to keep using that system. Make sure to always read the terms carefully before signing-up for monitoring service to ensure that you don't lock yourself into a contract. It can be very tricky to get out once you are locked in!

Not all monitoring companies that offer proprietary systems use these tactics. The important thing to remember is that the system will only work with their particular monitoring service. If a user tries to bring that system to a different company, then it will not work. Some companies will even up the game by using proprietary sensors that only work with their system. These sensors cannot be recycled and brought over to a new system, which means a user looking for a new monitoring provider has to start from scratch. Another strategy is to use a proprietary alarm system communicator. In some cases, it is possible to simply replace the communicator so that the system itself can be taken over. But it isn't always this easy.

We strongly encourage everyone in the market for a new security system to obtain non-proprietary equipment. It's very important to conduct proper research beforehand to make sure that you know exactly what you are buying. You should also obtain monitoring service that does not require you to lock yourself into an extended contract. That way, if you are ever dissatisfied with your monitoring company, you can easily take your system to a new company. You will not have to replace your existing equipment, and you will be able to make a seamless transition to a new company.

Alarm Grid only supports non-proprietary systems, and we never lock our customers into contracts. Our customers are free to terminate their service at any time if they believe they can obtain better monitoring services somewhere else. All of the systems we support can easily be taken over by a different monitoring provider if a user decides that switching is in their best interest. While we don't offer any free security systems, we will do our best to perform a takeover of existing equipment if possible. But keep in mind that we cannot do this with proprietary alarm systems, as they will not work with our services. While we would love to takeover existing proprietary alarm systems and equipment, it is simply impossible for us to do so.

If you ever need help choosing or designing a security system, we invite you to send us an email to support@alarmgrid.com, or call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We have a team of security experts who are happy to help you find the perfect non-proprietary alarm system for your needs. We also invite you to check our monitoring page for more information. The entire Alarm Grid team looks forward to providing you with top-quality monitoring service, while also ensuring that you always have the freedom of choice that you deserve as a consumer.

Alarm grid inside security stickers

Tags: , ,

Comments


Posted By

At some point or another, you may have come across some type of "no-fee" monitoring service that promises home or business protection at absolutely no cost. Like most things that are too good to be true, this one is as well. Any type of "no-fee" monitoring service is a bait and switch.

So how do these scams work? Well, it is usually as simple as a classic bait and switch tactic. A company may offer a product, such as a home alarm system or a security camera, that promises certain functions and features at no additional cost beyond the initial purchase price. Although there may be advanced and additional features available beyond this base level, there's still a level of trust put into place here. The customer bought the product expecting to be able to use it for certain functions and features, without having to pay any type of additional cost or fee.

However, the switch occurs when the company decides to convert these free features into a "premium service". Suddenly, what was once free now costs a monthly or yearly subscription plan. In other words, cold hard cash. It goes without saying that many of the early customers would not have purchased the product had they been aware of the company's plan from the beginning. Unfortunately, they now have sunk cost involved in the product. The customer might feel obligated to pony up money for the reoccurring subscription service, even though this was never their original intention. While "no-fee" was the original promise, the customer received the exact opposite.

The truth is that "no-fee monitoring" is impossible. It is a myth. It can't exist because monitoring services cost money. Also, data and information storage costs money. A company is not going to offer these services to a customer without receiving something in return. A recent lawsuit proves this exact point. One company thought they could lure in customers with "no-fee" promises that they ultimately couldn't maintain. Now their customers are upset because they were wrongly promised something that was too good to be true.

Countless people would love the possibility of receiving monitoring services at no cost. But this will never happen. Remember, it costs money to maintain central monitoring stations and to keep data servers operating. At the end of the day, these costs will always trickle down back to the customer. The best thing you can do is get on board with an honest, transparent alarm monitoring company that will treat you right and provide you with the services you need. That is where Alarm Grid comes into play.

If you are interested in Alarm Grid monitoring services, please press the orange "Alarm Monitoring" button at the top of this page. You may also email us any time at support@alarmgrid.com. If you would prefer to speak directly with a security professional, please call (888) 818-7728 during our business hours of 9am to 8pm M-F. We look forward to working with you and keeping your homes and businesses safe.

Tags: ,

Comments