Coronavirus - Alarm.com Product ShortagesPosted By Michael Goris
The alarm industry is continuing to deal with the ongoing Coronavirus. We have received recent news that many Alarm.com products, including most Alarm.com Security Cameras, are on back order and are unable to be ordered at this time. We apologize for any inconvenience this may cause.
Please note that this has absolutely no effect on the Alarm.com Servers or alarm monitoring service in general. If you are an Alarm Grid customer, you have absolutely zero fear about this world health epidemic affecting your service or causing any disruptions. Our central station partner, Criticom Monitoring Services, is based entirely out of the United States, so Coronavirus will have little, if any, impact.
Just please understand that many of our manufacturers are experiencing severe hardships at this time. It's possible that more products may be back ordered in the near future as well. Again, we apologize for the inconvenience, and we expect manufacturing to return to normal once the disease passes over.
At this time, it appears that Qolsys and Alarm.com are the manufacturers being most affected by the pandemic. In the event that you order an unavailable product, we will let you know ASAP and recommend an alternative to the best of our ability. In many cases, there is a good alternative that will meet your needs.
If you have any questions about product availability or the monitoring services we offer, please contact us at firstname.lastname@example.org. Our support team operates from 9am to 8pm ET M-F. We are happy to address any concerns you might have and suggest alternative products if necessary.