Alarm.com Posts

Posted By

Hi DIYers! We have learned that there is a radio firmware update for the PowerG Daughtercard used with the Qolsys IQ Panel 2 Plus Systems. The new radio firmware is v80.25, and it provides various fixes for sensor compatibilities. The update can be applied by entering a patch tag.

Qolsys iq panel 2 at and t wireless security system with at and

The new radio firmware for the Qolsys IQ Panel 2 Plus PowerG Daughtercard provides some general fixes for using the system with PowerG Sensors. According to Qolsys, radio firmware version 80.25 fixes a transmission delay that occurs when PowerG Sensors are enrolled on IQ Panel 2 Plus Zones 1, 2, and 3. It also corrects the PowerG compatibility issues that many users experienced when trying to use the PowerG PG9914 Wireless Motion Sensor and the PowerG PG9933 Wireless Carbon Monoxide Sensor on radio firmware version 80.17.

There are two ways for Alarm Grid monitored customers to apply this firmware update. The first is to contact us to have the firmware update pushed down automatically from Alarm.com. This will require a small added fee, which will be applied to the customer's next bill. If you want to update the radio firmware for free, you can perform it manually by completing the following steps:

  1. Click the small grey bat at the top of the main screen.
  2. Press Settings.
  3. Press Advanced Settings.
  4. Enter Installer Code (default 1111).
  5. Press Upgrade Software.
  6. Press Patch Tag.
  7. Enter v3cardfix1 and press OK.
  8. Press Upgrade Using Network.

Please note that the panel must be connected to WIFI for the update to go through. It may take several minutes for the panel to reboot and the update to be applied. After the process is complete. the panel will begin the re-sync process with all of the PowerG Sensors. You may notice reports of PowerG Sensors opening and closing during this time. This is normal. It may take up to 20 minutes for the re-sync process to complete. Your PowerG Zones should be operating like normal after this process.

Please note that only IQ Panel 2 Plus Systems with a PowerG radio firmware of 80.XX are affected by this upgrade. If you have a PowerG radio firmware of 4.XX, you will notice that the radio firmware does not change to 80.25. The update will still go through, but no noticeable changes will be made. Again, this is normal. If you want to check your firmware, complete the following steps:

  1. Click the small grey bat at the top of the main screen.
  2. Press Settings.
  3. Press Advanced Settings.
  4. Enter Installer Code (default 1111).
  5. Press About.
  6. Press PowerG.
  7. Locate the Radio Firmware Version.

Below is an example of a Qolsys IQ Panel 2 Plus with radio firmware version 4.06:


If you have any questions about this radio firmware update, please email us at support@alarmgrid.com, or call us at (888) 818-7728. Keep in mind that our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Tags: , , , , , , , , ,

Comments


Posted By

Hi DIYers! We have a small video recap this week, as only four (4) new videos were produced. But they're really good ones from Jorge and Jarrett, who both had two (2) each. They're here to help you learn how to use your security system. Let's check out the new videos for June 18th thru 21st.

Alarm grid inside security stickers

Locations Suitable for Installing Heat Detectors

Jorge discusses the rooms in a home that are better-suited for standalone heat detectors than traditional smoke detectors. Normally, a user will use smoke detectors because they will detect a fire more quickly. But there are some rooms where it is better to use a heat detector, as a smoke detector may lead to false alarms. Popular locations for heat detectors include kitchens, bathrooms, garages, and attics. There are also combination smoke and heat detectors that use both detection methods.


Resideo Lyric Alarm System Vs. Qolsys IQ Panel 2 Plus

Jorge compares the Resideo Lyric Alarm System and the Qolsys IQ Panel 2 Plus Systems. Both systems are some of the best on the market, and they offer some excellent features. Both offer support for up to 128 zones and feature a 7-inch touchscreen display. The advantages to the IQ Panel 2 Plus include its built-in Z-Wave Plus card, its integrated Alarm.com LTE Cellular Communicator, four (4) partitions, facial recognition, automatic Bluetooth disarming, and the ability to livestream cameras. But the Lyric offers HomeKit support.


Compatible Back-Up Battery for the 2GIG GC3

Jarrett is happy to talk about the backup battery for the 2GIG GC3 Security System. Normally, the system is powered using a plug in transformer. But if the electricity goes out, then a backup battery will keep the system running. The backup battery will slowly store a charge while the system is running on transformer power. That way, it will be ready for a power outage. The backup battery for the 2GIG GC3 is called the 2GIG BATTERY-GC3. The battery will provide up to 24 hours of backup power.


Using an LT-Cable With The Qolsys IQ Panel 2 Plus

Jarrett is back for a second round, as he shows users how to use the Honeywell LT-Cable with the Qolsys IQ Panel 2 Plus. The LT-Cable is a convenient option for providing power to an alarm panel. The wires come pre-prepared and ready to connect with the panel and transformer. All you need is a screwdriver. If you need to cut power to the system, you can unplug the male-female barrel connector. This means that you won't have to unplug the transformer from the wall.

Tags: , , , , , ,

Comments


Posted By

Hi DIYers! We are pleased to announce that the ADC-T3000 Smart Thermostat is now available for purchase from the Alarm Grid website. This thermostat improves upon the older ADC-T2000 Thermostat with increased capabilities, a new slimmer design, and advanced features for end users.


End users looking for a state-of-the-art smart thermostat can receive great results from the Alarm.com ADC-T3000. This Z-Wave Plus Thermostat is designed for use with the Alarm.com platform. However, you can really use it with any Z-Wave smart home network. This includes Resideo Systems that use the Total Connect 2.0 platform. No matter how you control your smart home devices, you will love the performance of your new ADC-T3000.

There are many great features that make the ADC-T3000 a worthwhile upgrade. For one, this has more space for wiring than the previous model. Installers will also appreciate the improved access terminals that make it easier to wire the connections. It is also easier to understand what action the HVAC system is performing, as the ADC-T3000 will actively display the word "Heat" or "Cool" based on the current activity. The device measures 4.1"L x 5.0"W x 0.7"D, which is even slimmer and sleeker than the previous model. The device uses two (2) AAA batteries for backup power, and all the necessary mounting hardware comes included.

Additionally, Alarm.com has also expanded upon the list of their certified Z-Wave Plus smart lighting devices. Devices certified by Alarm.com do not count towards the limit of 10 devices for displaying status. Remember, you can only check the status for up to 10 "uncertified" smart lights from Alarm.com. You can use additional uncertified Z-Wave lights with your Z-Wave network, but Alarm.com won't necessarily know if the lights are currently on or off.

The newly certified Z-Wave Plus smart lights include:

  • Jasco Enbrighten Smart LED Bulb A19 (39723)
  • Jasco In-Wall Dimmer Toggle (14322, 14296)
  • Jasco Dimmer Switch Toggle (14319, 14293)
  • Leviton In-wall Switch (DZ15S)
  • Leviton In-wall Dimmer (DZ6HD - 600W)
  • Leviton Plug-in Outlet (DZPA1)
  • Leviton Plug-in Dimmer (DZPD3)

Finally, Alarm.com has announced that the ADC-V622 Security Camera is now compatible with their Video Analytics feature. Video Analytics is an advanced feature that allows users to receive real time alerts (text and/or email) regarding unusual activity or movement, while ignoring routine movement. This is done using advanced AI software that is only available from Alarm.com. This technology can actively distinguish between people, vehicles and animals. It can also determine direction of movement and the duration of any captured activity.

If you have questions about any of these Alarm.com updates, please reach out to us by emailing support@alarmgrid.com. We look forward to hearing from you.

Tags: , , , , ,

Comments


Posted By

Welcome DIYers! We're here with another video recap, this time covering June 10th thru 14th. It was a great week for our video team, as 10 new videos are ready for viewing. Your favorite Alarm Grid boys Jarrett, Joe and Jorge are all here. Let's check out the newest videos from the team.

Location of the MAC Address on a Honeywell L5210

Jarrett teaches users how to find the MAC address for your Honeywell L5210 Security System. The MAC address is actually associated with the added Honeywell L5100-WIFI Card. You will need to provide this code when activating your WIFI communicator for monitoring service. The code consists of a 12 digit combination of numbers and letters. This code can be found on the box for the L5100-WIFI, on the module itself or inside panel programming. You will also need to provide the CRC code, which is found alongside the MAC address.


Panels That Support Telguard HomeControl Flex

The helpful and friendly Joe talks about which panels support the Telguard HomeControl Flex interactive service. This service is a lot like Total Connect 2.0 and Alarm.com. In order to access this service, you will need an appropriate Telguard Communicator. You will also need active alarm monitoring service. Most Alarm Grid customers access this service using a Telguard TG1-Express. This communicator allows a panel with a phone line to communicate across a cellular network.


Resideo Total Connect 2.0 Recording Limits

Jorge discusses the Resideo Total Connect 2.0 recording limits for Resideo IP Cameras. The limit depends on which type of Resideo IP Cameras you are using with your system. The newer HD camera models allow you to store up to 1,500 clips for up to 30 days. Any clip older than 30 days will be automatically deleted. Additionally, clips are deleted if you reach the 1,500 clip limit. The older, non-HD models allow for 100MB of storage or 7 day, whichever comes first.


SkyBell Video Clip Availability

Jorge explains the SkyBell video clip availability limits for both Total Connect 2.0 and Alarm.com. These services follow completely different rules in this regard. For Total Connect 2.0, clips are stored for seven (7) days. For Alarm.com, it is more complicated. It depends on what type of monitoring plan you have. There will be a limit to the number of total clips you can store on Alarm.com. There will also be a limit on the number of clips your cameras can store per month on Alarm.com.


Learning the Honeywell 5800CO into a Qolsys IQ Panel 2 Plus

The ever-cheeky Joe teaches you how to add a Honeywell 5800CO Carbon Monoxide Sensor into a Qolsys IQ Panel 2 Plus System. You must use the 345 MHz version of the IQ Panel 2 Plus if you want to add a Honeywell 5800CO Sensor. This is the only version of the IQ Panel 2 Plus that can support 345 MHz sensors. This module will provide your home or business with accurate and reliable detection of potentially lethal carbon monoxide gas.


Flood Sensor Notifications from a Lyric via Apple HomeKit

Jarrett is back, and he explains why you cannot receive flood sensor notifications from Apple HomeKit when the sensor is used with a Lyric Controller. HomeKit only provides detailed Lyric notifications regarding security sensors. A flood sensor is not a security sensor. That is why it is important to still use Total Connect 2.0 even if you start using Apple HomeKit with the system. The Total Connect 2.0 platform will provide you with specific notifications for any zone type.


Learning the 5808W3 into a Qolsys IQ Panel 2 Plus

Jorge teaches users how to add a 5808W3 Smoke and Heat Detector with a Qolsys IQ Panel 2 Plus Security System. This smoke detector can only be added to IQ Panel 2 Plus Systems that support the 345 MHz wireless frequency. The 5808W3 provides reliable smoke and heat detection for a home or business. It can also be used for low temperature detection. A built-in 85 dB sounder is integrated with the sensor for alerting building occupants.


Products Supported on the Alarm.com Platform

Jorge explains which products are supported by the Alarm.com interactive service. To use Alarm.com, you will need a system with an Alarm.com Cellular Communicator. You will also need a Gold Plan or higher from Alarm Grid. By accessing Alarm.com, you can arm and disarm your system, check current system status, control smart home devices and more. You can access this service remotely using the Alarm.com Mobile App on Android and iOS devices.


Image Sensor and Alarm Panel Compatibility

Awesome Joe covers image sensor and alarm panel compatibility. Image sensors are like motion detecting sensors, except they also have a built-in camera. When an image sensor detects movement, it will produce a photo. This photo can be sent to an interactive service platform like Total Connect 2.0 or Alarm.com. If you have the TC2 or ADC mobile app, you can get this image remotely. This is perfect for verifying if a crime or emergency is occurring in your home or business.

Tags: , , , ,

Comments


Posted By

Hi DIYers! Have you activated your 3G or 4G cellular communicator yet? If not, you are running out of time. All 3G and 4G communicators must be activated by June 26, 2019 for AlarmNet and June 30, 2019 for Alarm.com. After that, it will no longer be possible to activate these modules.

Honeywell igsmv4g honeywell dual path alarm monitoring communica

This is your very last chance to purchase a 3G or 4G communicator. If you wait much longer, we won't be able to guarantee that it will arrive to your address in time for you to install and activate it. And if you are still sitting on a 3G or 4G communicator, the time to activate it is now. You should reach out to Alarm Grid as soon as possible to get started with monitoring service. The following plans will work for cellular communication - Gold, Self-Gold, Platinum, Self-Platinum, Cellular-Only. Please read this blog post for more information about our monitoring plans.

Alarm Grid is still holding a sale on the iGSMV4G Communicator and the iGSMV4G-TC2 Kit. These products are currently available for $50 and $60, respectively. Buying a iGSMV4G from Alarm Grid right now is a strong choice if you want to get a VISTA Series System connected for cellular monitoring service for a very affordable price. More information about this sale can be found in this recent blog post.

Keep in mind that deactivating a communicator and then reactivating it counts as activating. If you discontinue monitoring service at any time after June 26th for AlarmNet and Total Connect 2.0 or June 30th for Alarm.com, you will not be able to reactivate your old 3G or 4G communicator. This is something to consider if you expect that you may move or relocate your system sometime in the near future. At this time, it is no longer possible to activate a CDMA communicator.

Remember, a 3G, 4G, or CDMA communicator is only a temporary solution at this point. AT&T will be shutting down their 3G/4G cellular network in February 2022, and Verizon is expected to shutdown their CDMA network around this time as well. Any already-activated alarm monitoring communicator that connects with one of these cellular networks provide reliable monitoring service until that time. After that, it will be obsolete.

Getting a 3G or 4G communicator in the next few days for a quick activation is a viable option. However, the best option is to get an LTE cellular communicator for your system. Both AT&T and Verizon have stated that they will support their LTE networks for many years to come. An LTE cellular radio is the best way to ensure that your security system will receive fast and reliable monitoring service well into the very distant future. We have many LTE communicators available for purchase on our website.

If you need help choosing a communicator, or if you are trying to activate a communicator before the cut-off date, please contact us as soon as you can. The best way to get a hold of us is to email us at support@alarmgrid.com. Our team will check your email at our earliest convenience and respond as soon as possible. If you would prefer to call us, we are available at (888) 818-7728. Remember that our business hours are 9am to 8pm EST M-F. You must schedule an activation during these hours. We look forward to hearing from you and activating your system for monitoring service.

Tags: , , , , , , , ,

Comments


Posted By

Hi DIYers! We have a tip today that might seem obvious, but it is absolutely crucial to remember. Our tip for everyone is to protect their Total Connect 2.0 or Alarm.com information. This means not sharing your username or password with anyone who should not access your account or your home.




Total Connect 2.0 and Alarm.com both allow users to Arm and Disarm their systems from anywhere. Giving someone access to your TC2 or ADC account is basically the same as giving someone your system's Master Code. In fact, it can be even worse. If you use these services for smart home automation to control smart locks, then a hacked account is essentially a key to your home. An intruder won't even have to break open a window. They can unlock your door, Disarm your system, and walk right in.

It's not enough to just protect your TC2 and ADC username and password. You must also protect your associated email address and your phone. Total Connect 2.0 and Alarm.com allow users to reset their passwords through their email and text messages. A hacked email or stolen phone can also be a major concern for your security. We recommend using Touch ID and/or Facial Recognition on your phone if possible. This will help protect your account from a security breach in the event of a stolen phone.

One thing you can do is enable the "Prompt for User Code" feature on TC2. This feature requires that the associated user code is provided when you Arm or Disarm from your phone. If an intruder gets your login information, they won't be able to Arm or Disarm your system from the TC2 Website or App unless they also know your secret code. However, an intruder will be able to find this code if they gain access to your phone. Additionally, ADC does not offer this feature at this time.

If your TC2 or ADC account becomes compromised, or if your email is hacked or your phone is stolen, you should contact us immediately. Anyone who accesses your TC2 or ADC account can change your password to keep you out. But you will still have Alarm Grid on your side. Only you know your false alarm passcode, and only you can contact us to make changes to your account. We will make the necessary adjustments on the dealer's end of TC2 or ADC to ensure that your account is protected.

Remember, such data breaches can have very serious consequences. Always make sure to keep your account information safe. Never share your username, password or email account information with anyone who should not have access to your home. Only share it with individuals you absolutely trust. And if you aren't sure your information is safe, make sure to change your account password immediately. Contact us at support@alarmgrid.com ASAP if you experience any problems. We're here to help ensure that your home or business is always kept safe. Do your part and protect your information.

Tags: , , ,

Comments


Posted By

Hi DIYers and future DIYers! Today, we're going to take an extensive look at the alarm monitoring plans offered from Alarm Grid. You can always reference this information on our alarm monitoring page. This helpful post will explain much of the terminology found on the monitoring page.

Alarm grid inside security stickers

What is Alarm Monitoring?

First, it can be helpful to understand what exactly alarm monitoring is. Alarm monitoring is a service that allows a security system to send out signals. These signals can be received by a central station and/or an interactive service network. This will depend on the user's alarm monitoring plan. Without alarm monitoring, a system can still go into alarm mode and activate sirens. But this won't do any good if the user is off-site. A system without alarm monitoring is referred to as a local system or an unmonitored system.

There are several major advantages to having your alarm system monitored. This service is the best way to receive off-site text and/or email alerts regarding any specific system activity and system events. It is also the only method for receiving automatic emergency dispatch from a central monitoring station. Many alarm monitoring plans will also allow you to control your system remotely using an interactive service platform. This is impossible for unmonitored systems. Alarm monitoring may also be able to save you money on your homeowner's insurance with a Certificate of Alarm.

Qolsys iq panel 2 verizon 3 1 kit wireless alarm system 3 door s

What is a Central Monitoring Station?

When you talk about alarm monitoring, one term that you will likely come across often is "central monitoring station". It's important to have a strong understanding of this term so that you know exactly what it entails. A central monitoring station is a center where trained dispatchers respond to incoming security system alarms. A good way to think of a central monitoring station is to picture a 911 dispatching center where dispatchers are answering emergency phone calls. The only difference is that the dispatchers at a central monitoring station are responding to security system alarms rather than emergency 911 phone calls.

A central monitoring station will operate 24 hours a day, 7 days per week, 365 days per year (366 on leap years). Unless there is a very severe emergency, a central monitoring station will always be in operation, no matter what. The dispatchers at a central monitoring station are constantly checking for any incoming system alarms. When an alarm comes through, a dispatcher will be able to see the type of alarm and the location of the system. This is important because the dispatcher needs to know what type of alarm occurs. For example, the alarm could be a break-in, a fire, a medical emergency, or an outbreak of CO gas.

In most cases, the dispatcher will make two (2) attempts to contact the end user before requesting immediate emergency dispatch. Users will define a custom pre-dispatch and post-dispatch call list that must meet local ECV (enhanced call verification) laws. The dispatcher will attempt to contact the end user at any listed phone numbers. This is done to prevent false alarms. The end user will need to answer the phone and provide their false alarm passcode if the alarm was caused by accident. If the dispatcher is unable to contact the end user, if the user is unable to provide the correct false alarm passcode, or if the end user says their secret duress code, then emergency help will be sent out immediately. Please note that special restrictions may apply to areas where verified response is required. Additionally, some users put a note on their accounts to have the central station skip the step of attempting to contact before dispatch. For these users, emergency dispatch will be sent out as soon as an alarm occurs. Alarm Grid does not recommend this, as this can lead to false alarms.

Alarm Grid customers with central monitoring service have their systems connected with Criticom Monitoring Services. Criticom operates three (3) monitoring centers located across the United States. These centers are located in Florida, New Jersey, and California. These monitoring centers are networked and load-balanced so that calls are distributed most efficiently across these locations. In various situations, one monitoring center may go offline. An example of why a monitoring center may go offline is due to a major hurricane. But if this happens, there is nothing to worry about. Calls will be automatically rerouted to one of the other monitoring centers in these very rare situations. Please note that central station monitoring service from Alarm Grid and Criticom is only available to customers in the United States, Canada and Puerto Rico.

CMS Logo

What is Self-Monitoring?

Not everyone with alarm monitoring service receives central station monitoring. There is also self-monitoring. A self-monitoring plan will not connect the system with a central station. Instead, the system will be connected with an interactive service network. The end user will receive text and/or email notifications regarding any alarm events. These alerts will describe exactly which system zone caused the alarm. The end user will then need to contact the necessary authorities on their own. Since no central station is involved, these self-monitoring plans are less expensive than central station monitoring plans. Self-monitoring is made possible using an interactive service platform.

There are many reasons why a customer might choose self-monitoring instead of central station monitoring. They might believe that they can respond reliably to text and/or email alerts and that they do not benefit from central monitoring service. The customer might be located outside of the United States and Canada and is therefore ineligible for central monitoring service. Maybe they are only really using their system for Z-Wave smart home control and they don't care about being connected with a central station. Regardless, a self-monitoring plan can be a great option for users who want effective and affordable alarm monitoring service. Please be aware that users with self-monitoring service will be ineligible for receiving Certificates of Alarm. As a result, it is unlikely that they will receive any discount in their homeowner's insurance.

Honeywell lyric controller encrypted wireless security system

What is an Interactive Service Platform?

Most Alarm Grid customers receive connectivity with either the Total Connect 2.0 service or the Alarm.com service. These are both interactive service platforms that provide a diverse range of functions. When an alarm occurs, the system uses its alarm monitoring communicator to send a signal to either the AlarmNet Servers for Total Connect 2.0 users or the Alarm.com Servers for Alarm.com users. These servers will then forward the alert to a central monitoring station and/or the end user via text and/or email. There are also a small number of Alarm Grid customers with access to the Telguard HomeControl Flex service using a Telguard Communicator. However, this is less common. All Alarm Grid customers with self-monitoring service will receive access to Total Connect 2.0, Alarm.com or Telguard HomeControl Flex. Alarm Grid customers with central station monitoring service will also receive access to one of these services, with the exception of those with a Standard Bronze Plan or a Cellular Only Monitoring Plan.

Interactive service platforms like Total Connect 2.0 and Alarm.com offer many excellent functions and features. For one, you can access your system remotely to arm, disarm and check its current status. This is made possible using the Total Connect 2.0 Mobile App or the Alarm.com Mobile App. Both of these mobile apps are available for free download from the Google Play Store and the Apple App Store. You can also use TC2 and ADC to control Z-Wave devices (Silver Plan or higher required), view the live feed for security cameras (Platinum Plan or Video-Only Plan required), and more.




Let's Discuss Monitoring Plans!

Now that we have talked about some basic terms, we can finally get into monitoring plans. The main monitoring plans from Alarm Grid are broken into four (4) tiers. These tiers - ranked lowest to highest - are Bronze, Silver, Gold and Platinum. Each tier is split into Central Station Monitoring Plans (aka, Standard Plans) and Self-Monitoring Plans (aka, Self Plans). This gives us a total of eight (8) main plans offered from Alarm Grid. As you move up in our monitoring plan tiers, you will get all of the services offered in the lower tiers, plus some new features. There are also some special monitoring plans that we will discuss in greater detail later. The type of monitoring plan you choose is a very personal decision. You should base your decision on your budget, the system you own, and the monitoring needs of your household or business.

One very important thing to note is that Alarm.com Service requires a plan that includes cellular monitoring service. These plans include Gold, Self-Gold, Platinum, Self-Platinum, and the Cellular-Only Plan. The reason this is required is because panels that use the Alarm.com Service require an Alarm.com Cellular Communicator and cellular monitoring service to connect with the Alarm.com Servers. The 2GIG GC2 can technically connect with Alarm.com with a 2GIG Go!Bridge IP Communicator and forgo cellular. But even then, the user will still need to sign-up for a Gold Plan or higher and pay the corresponding fee. If you plan to use an Alarm.com System, expect to sign-up for a Gold Plan or higher. This is a very important consideration when choosing an alarm system.

Also note that each monitoring plan can only cover one (1) security system. If you want to add a second security system or a second alarm control panel, you will need a second alarm monitoring plan. This is true whether the systems are installed in different locations or in the same building.

With that out of the way, let's look into our monitoring plans!

Bronze & Self-Bronze

The Bronze Level Plans from Alarm Grid represent our most basic and least expensive plans. With Standard Bronze, you get connectivity with a central monitoring station through either IP (internet protocol) or phone line (strongly discouraged). This will allow you to receive automatic dispatch in the event of an emergency. No other service is included in this very minimal plan. Standard Bronze customers will not be able to access an interactive service platform like Total Connect 2.0.

Self-Bronze customers will get the ability to receive text and/or email alerts from Total Connect 2.0. They will also be able to use the Total Connect 2.0 Mobile app to arm and disarm their systems remotely and check the current status for their systems.

Since cellular monitoring is impossible with the Bronze Plans, you should get a system that can do IP-only monitoring. This is possible for most Resideo Alarm Systems that connect with the AlarmNet Servers. Some examples of appropriate systems for Bronze customers include the Resideo Lyric Controller, the Resideo VISTA 21iP, and the Resideo L5210 with an added L5100-WIFI Card.

If you only want the most basic of alarm monitoring services for the lowest possible price, then a Bronze Level Plan is for you. The Standard Bronze Plan with central station monitoring is available for $15 per month. The Self-Bronze Plan is available for $10 per month.




Silver & Self-Silver

The Silver Level Plans introduce the ability to control Z-Wave smart home automation devices remotely. Without a Silver Plan or higher, you will be unable to control Z-Wave devices setup with your system remotely. Central Station Customers need a Silver Plan or higher to access Total Connect 2.0. This will allow remote access to their systems through the Total Connect 2.0 Mobile App. All Silver customers receive the features offered in the Bronze Level Plans.

Silver customers can also use Total Connect 2.0 to create Smart Scenes for their Z-Wave devices. This will allow these devices to activate automatically based on a set schedule or with certain system events. Total Connect 2.0 is also required if you want to control your Resideo System and connected smart home devices with voice commands through Amazon Alexa.

If you plan to use a Resideo System with IP-only monitoring and you want smart home automation functionality, then a Silver Plan is for you. The Standard Silver Plan with central station monitoring is available for $25 per month. The Self-Silver Plan is available for $15 per month.




Gold & Self-Gold

The Gold Level Plans introduce the ability to use cellular alarm monitoring service. Cellular alarm monitoring is more reliable than IP monitoring. This is because cellular connectivity is not dependent upon AC power, and it is extremely rare for a cellular communication path to go down or become unavailable. The same cannot be said for an IP communication path, which can sometimes go down for seemingly no reason.

Additionally, internet routers are dependent upon AC power. A power outage will take an IP-only monitored system offline, unless the IP router has a backup battery. Internet monitoring is also included with the Gold Level Plans, so any customer with one of these plans can use dual-path connectivity (IP and cellular) if they have the proper equipment. A Gold Plan is required for any customer who wants to use Alarm.com. It is also required for Total Connect 2.0 users who want to use a cellular communication path.

A Gold Level Plan is for you if you want the most reliable monitoring service possible. It is also for anyone who plans to use an Alarm.com-compatible system, like a 2GIG GC3 or a Qolsys IQ Panel 2 Plus. The Standard Gold Plan with central station monitoring is available for $35 per month. The Self-Gold Plan is available for $25 per month.




Platinum & Self-Platinum

The Platinum & Self-Platinum Plans introduce video surveillance. This allows users to view IP security cameras from Total Connect 2.0 or Alarm.com. The live feeds for these cameras can be viewed from virtually anywhere in the world using the respective mobile apps. The user can also download recorded clips for permanent storage and future use. The ability to use image sensors is also included. The Platinum Level Plans also include all of the services offered from the Bronze, Silver, Gold Plans. These are the highest level plans available from Alarm Grid.

A Platinum Level Plan is for you if you want to use video surveillance with your security system. The Standard Platinum Plan with central station monitoring is available for $45 per month. The Self-Platinum Plan is available for $35 per month.



Other Monitoring Plans

Alarm Grid also offers some alternative monitoring plans. These monitoring plans are used with less frequency. They are designed for customers who do not fit the mold of our traditional monitoring plans. These alternative plans include the Cellular-Only Plan and the Video-Only Plan.

The Cellular-Only Plan is like the Standard Bronze Plan, except it allows for cellular monitoring service. The user will not have access to an interactive service platform like Total Connect 2.0 or Alarm.com. They will also be unable to control home automation devices remotely. However, they will get connectivity with a central monitoring station. This plan can also be used with Alarm.com Systems. You won't get access to the Alarm.com Interactive Service, but connectivity with the Alarm.com Servers will allow for central station monitoring. The Cellular-Only Plan is for you if you want the added reliability of cellular or dual-path monitoring, but you don't need the benefits of an interactive service platform or smart home automation. The Cellular-Only plan is available for $25 per month.

The Video-Only Plan allows for connectivity with Total Connect 2.0 or Alarm.com strictly for the use of security cameras. You do not even need a security system to use this plan. You can also combine this plan with another plan (e.g. Standard Bronze, Self-Silver) to add video surveillance to your existing monitoring service. The Video-Only Plan is for you if you want video surveillance for your home or business, but you don't have an alarm system, or you don't need cellular connectivity or smart home automation capabilities. The Video-Only Plan is available for $15 per month.

Get Alarm Monitoring

The best way to sign-up for alarm monitoring service from Alarm Grid is to click the orange Alarm Monitoring button at the top of this page. You can choose the best monitoring plan for your needs. Of course, you can always reach out to us if you need help making your decision. The best way to reach us is to email support@alarmgrid.com. Our planning team will check your email and respond as soon as possible. If you would prefer to speak over the phone, you may call us at (888) 818-7228. We are available by phone during our regular office hours of 9am to 8pm EST Monday thru Friday. We look forward to helping you determine the perfect alarm monitoring plan for your needs.

Tags: , , , , , , , ,

Comments


Posted By

Hi DIYers! We would like to recognize our friends at Qolsys for their success at ESX 2019 in Indianapolis, IN. The IQ Panel 2 Plus System won "Best in Show" in the TechVision Challenge. The system also won an Innovation Award in the Intrusion Systems category. Congratulations Qolsys!

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

The ESX Innovation Awards are designed to recognize innovation and excellence in the security industry. The awards are held annually at the Electronic Security Expo (ESX) in Indianapolis, IN. Judges select 25 winners of "Innovation Awards" in various categories. Of these 25 winners, a select few are invited in the prestigious "TechVision Challenge". A representative presents the product to a panel of judges and explains how it pushes the industry forward. The judges select a single "Best in Show" winner based on the presentations.

The IQ Panel 2 Plus System started the event by winning an Innovation Award in the category of Intrusion Systems. From there, the system was invited to participate in the TechVision Challenge. Thanks to their excellent presentation and the phenomenal features of the IQ Panel 2 Plus, Qolsys managed to take home the top prize of "Best in Show". This is the 2nd time Qolsys won these awards. The original IQ Panel 2 System also won "Best in Show" in the TechVision Challenge in 2016. This continued success demonstrates the abilities of Qolsys and the fantastic security systems they put out.

It's easy to see what separates the IQ Panel 2 Plus from the rest of the pack. The system supports 128 wireless zones and includes a built-in LTE cellular communicator (AT&T or Verizon) for connecting with Alarm.com. An integrated WIFI card allows for dual-path connectivity right out of the box. There is also a Z-Wave Plus (500 Series) controller for establishing a convenient and effective smart home network.

Other features include automatic Bluetooth disarming, the ability to livestream compatible Alarm.com Cameras, partitioning and facial recognition. End users also appreciate its sleek, modern design and its beautiful 7-inch display screen that makes it a joy to use everyday. Each IQ Panel 2 Plus supports PowerG Sensors and one legacy frequency. The 319.5 MHz version comes standard, but users can alternatively choose 345 MHz or 433 MHz.

The IQ Panel 2 Plus is available for purchase right now from the Alarm Grid website. It is great for pairing with Alarm Grid's monitoring service. You will need a Gold Plan or higher to activate the cellular communicator and get the system connected with Alarm.com. If you have any questions about the IQ Panel 2 Plus or about our monitoring service, please reach out to us at support@alarmgrid.com. We look forward to hearing from you!

Tags: , , , , , , , , , ,

Comments


Posted By

Hi DIYers. We have a relatively small video recap this time. Our team managed to make four (4) new videos. This includes three (3) from Jorge and one (1) from Jarrett. They are both ready and eager to help you learn your security system. Let's check out the new videos for this week.

Arming a Honeywell Alarm System Using Alexa

Jorge talks about how you can use Amazon Alexa to Arm your Honeywell Security System. This is made possible using Total Connect 2.0. You must open the Alexa App on your Android or iOS device and link your Total Connect 2.0 account. In order to use Total Connect 2.0, you will need an alarm monitoring plan that includes access to the service. You can use Alexa to Arm Away, Arm Stay and activate TC2 smart scenes. You cannot use Alexa to Disarm your system.


Low Battery Supervision On The 2GIG TAKE-345

Jorge explains how if your 2GIG TAKE-345 has a low backup battery, then all the associated zones will show a low-battery trouble condition. The 2GIG TAKE-345 is a wired to wireless converter designed for use with 2GIG Security Panels. Hardwired sensors connect with the TAKE-345. The module then sends a 2GIG 345 MHz Signal to the panel. The system sees these sensors as wireless sensors. If the 2GIG TAKE-345 has a low battery, then the associated wireless zones will show low battery. You cannot use hardwired life-safety sensors with the TAKE-345.


Getting Power To The Lyric Security System

Jarrett teaches users how to power the Resideo Lyric Alarm System. The system receives primary power from a plug-in DC transformer. If the electricity goes out, a backup battery will keep it powered on. There are 4-hour and 24-hour backup battery options available. We recommend using a Honeywell LT-Cable to connect the panel to its transformer. You can also use 18-gauge, 2-conductor wire to complete the connection. The system will power off if it is not receiving plug-in or battery power.


Testing My Alarm Panel Through Alarm Grid

Jorge explains how Alarm Grid customers can test their security systems. We recommend testing your system monthly. You must test your system once per year to receive an updated certificate of alarm (CoA). By receiving a CoA from Alarm Grid, you can save money on your homeowner's insurance. You must always put your system on test mode before testing your system. You can put your system on test mode by contacting us, contacting our central station partner Criticom, or use the MyAlarms.com feature.

Tags: , , , ,

Comments


Posted By

Hi DIYers! We are happy to announce that the Alarm Grid logo will now appear in the lower-left corner of downloaded Alarm.com video clips. This new feature applies to any Alarm Grid customer who uses Alarm.com Cameras for video surveillance. You should notice the logo effective immediately.


The Alarm Grid logo should appear in the bottom-left corner of any downloaded video clip from Alarm.com. This includes any video clip that you choose to share through email, text message or social media. Sharing the clip effectively downloads it. This will count towards your monthly limit of allowed clip downloads. The logo will be semi-transparent so that it is clearly visible, but does not obscure the video in any fashion.

We believe that this new addition will add a nice touch to Alarm.com video clips. It will also help to identify the source of the clip in the event that you ever need to present video evidence to the authorities. Other than this image, you should not notice any changes to your Alarm.com video clips or your Alarm.com service in general.

Please note that this image will not be present in the live video feed for Alarm.com Cameras. The logo will also not appear in clips you view directly from Alarm.com. It will only be present in downloaded video clips.

Below is an example of what the image should look like in a video clip:


If you do not have Alarm.com video surveillance included in your monitoring plan, you can check our monitoring page for more information. You will need a Platinum Plan to use Alarm.com Cameras. We also offer a standalone video surveillance plan if you want to use Alarm.com Security Cameras without regular monitoring service.

Please email us at support@alarmgrid.com if you have any questions about this new feature or the Alarm.com service in general. You may also call us at (888) 818-7728. Our regular office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Tags: , , , , , , , , , , , , , , , , , , , , ,

Comments