Happy Holidays 2021 From All of Us Here at Alarm Grid!

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It's the most wonderful time of the year, and we'd like to take this opportunity to wish all of you a Happy, Safe, and Healthy Holiday Season! Regardless of which of several holidays or traditions you observe, we at Alarm Grid hope this season finds you surrounded by loved ones and festivities.

The Alarm Grid team will be celebrating the holidays starting at 6:00 pm on Thursday December 23, 2021. Our offices will close at that time, and will reopen on Monday, December 27, 2021. During the time our office is closed we won't be here to answer support phone calls or emails.

Our central station partners, of course, will be available during this time. All signals sent by your Alarm Grid monitored alarm system will be handled as usual. If you need to contact the central monitoring station, to cancel a false alarm or verify a signal, customers in the US can contact Criticom Monitoring Services (CMS) by dialing (888) 818-7728 and choosing Option [9].

Canadian customers can contact Rapid Response at (800) 932-3822. Remember when you call either monitoring station, you will be asked for your name, address, and your false alarm password or phrase. Providing incorrect information when asked, will result in the dispatch of authorities.

If you have a support question, or need to make adjustments to your account, the monitoring station cannot assist you with that type of request. In that case, send an email to support@alarmgrid.com with details of your request and we will begin to address these support issues as soon as we return to the office on Monday, December 27.

As we prepare to say goodbye to 2021, we want to say thank you to our customers. Thank you for trusting us with your safety and security. It is a privilege that we don't take lightly. Relax, and enjoy this time with your family and friends.

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