Alarm Grid Offices Closed In Celebration of Juneteenth

Today, June 19, 2025, Alarm Grid's offices are closed in observance of Juneteenth, the United States' most recently established national holiday. This means we won't be here to provide technical support or activate new accounts. We'll return to our regular hours on Friday, June 20, 2025.

On June 17, 2021, the Juneteenth National Independence Day Act was signed into law, officially making June 19, the day of the original Juneteenth celebration, a nationally recognized holiday in the United States. As a result, most banks, federal offices, and the USPS will be closed on this day.

For our Alarm Grid monitored customers, it's business as usual! All monitoring activities will continue normally, and customers will full monitoring plans can still contact the monitoring station to verify signals or put your system on test. Your alarm signal processing remains unaffected by the holiday.

Operators at Criticom Monitoring Services (CMS) and Rapid Response (for our Canadian customers) are available at all times. Customers in the U.S. can call (888) 818-7728 and choose Option [9] at the prompt. This will send you directly to CMS. Canadian customers can reach Rapid Response by calling (800) 932-3822 and following the prompts.

Regardless which monitoring station you call, you should be ready to provide your name, address, and false alarm password. Be sure to provide the correct false alarm password to the operator. Providing the duress password or an incorrect password will result in a dispatch of the authorities.

If you need to make changes to your account, change the way an alarm is treated, update your zone list, change your false alarm password, or have any other "housekeeping" tasks to perform on your system, the monitoring station can't help you with those.

You can either email your request, which is preferred, or you can wait and call when we're back in the office. Our email is support@alarmgrid.com. Our phone number is (888) 818-7728. We'll be back on Friday, June 20 at 9:00 AM EDT, ready to assist you. Please allow us a bit of time to catch up on any backlogged requests. From everyone here at Alarm Grid, we hope you have a relaxing and peaceful Juneteenth celebration!