Happy Memorial Day 2025 From the Alarm Grid Family!

Spring is here and today we observe Memorial Day. What started in the late 1800s as Decoration Day, a time to honor fallen Civil War soldiers, has transformed over the years. In 1968, President Lyndon Johnson declared the last Monday in May to be Memorial Day by signing the Uniform Holiday Act.

The Alarm Grid offices will be closed in observance of Memorial Day on Monday May 26, 2025. We won't be answering calls for technical support or activating new accounts. This is an opportunity for our dedicated staff to relax and enjoy time with their families. Working in security can be stressful and everyone needs a break from time to time!

We'll be back in the office on Tuesday, May 27, 2025 for our regular support hours (9:00 AM - 8:00 PM Eastern Time). If you have an inquiry over the holiday weekend, feel free to email us at support@alarmgrid.com. We'll prioritize support emails on Tuesday and get back to you as quickly as possible. Please be patient while we respond to all requests.

If you have full central station monitoring with Alarm Grid know that our central station partners, Criticom Monitoring Services (United States customers) and Rapid Response (Canadian customers) are available at all times. If you need to verify or cancel an alarm, or put your system or a sensor on test, you can contact them. You can reach Rapid Response at (800) 932-3822.

Customers in the U.S. can call (888) 818-7728 and choose Option [9] at the prompt. This will send you directly to Criticom Monitoring Services (CMS). Regardless which monitoring station you call, you will need to be ready with your name, address, and false alarm password. Be sure it's the false alarm password that you provide to the operator. Not the duress password and not an incorrect password. Providing the wrong information will result in a dispatch of the authorities.

If you need to make changes to your account, change the way an alarm is treated, update your zone list, change your false alarm password, or have any other "housekeeping" tasks for your system, the monitoring station can't help you with those You can either email the request, which is preferred, or you can wait and call when we're back in the office.

What started as a way to honor fallen Civil War soldiers now extends to all who died in U.S. conflicts. I remember calling my father on Memorial Day to thank him for his service. He told me I had the wrong day, that was for Veteran's Day. I knew, I just wanted an extra opportunity to thank him for coming home. Today, we especially honor those who were not so fortunate, and their families.