Happy New Year 2026 From Alarm Grid!
Posted ByHappy New Year 2026 From Alarm Grid!
As we prepare to ring in 2026, we want to take a moment to thank all of our customers for another wonderful year. Whether you have been with us for years or just set up your first system last week, we are grateful for your trust and your patience when things get complicated. We could not do this without you, and we cannot wait to head into the new year with you.
Before we get into the festivities, here are our holiday hours. Support team, this affects you…
New Year's Eve (Wednesday, December 31st): Support available until 3:00 PM Eastern Time.
New Year's Day (Thursday, January 1st): Office closed.
Friday, January 2nd: Back to normal at 9:00 AM Eastern Time.
Support team, if you're still reading: Surprise! You are leaving early today. No, you did not miss a memo. There was no memo. This is the memo. Take the W and go home. You have spent all year helping customers, you're the main driver of our success. Thank you for another great year!
Monitoring Station Contact Information
Even while our offices are closed, professional monitoring continues without interruption. Our central station partners at Criticom Monitoring Services (CMS) and Rapid Response are open 24/7/365 and will continue monitoring alarms and dispatching help exactly as they always do.
If you need to contact the monitoring station during the holiday, to report a false alarm or to place your system on test mode, please use the appropriate number below:
US Customers with Full Monitoring Plans:
Call CMS at (888) 818-7728 and press Option [9]. Be sure to have your name, address, and false alarm password ready when the operator answers.
Canadian Customers with Full Monitoring Plans:
Call Rapid Response at (800) 932-3822 with your name, address, and false alarm password ready.
It is very important that you provide the correct password to the monitoring station operator. If you give an incorrect password when asked, or if you provide your Duress password, the monitoring station will dispatch emergency services, as designed.
If You Need Technical Support, Email Us!
The monitoring station can only assist with alarm-related events and emergencies, or system tests. They cannot help with technical support, programming questions, or account changes such as zone names or contact lists.
For those needs, email us at support@alarmgrid.com. We will respond as quickly as possible once the office reopens on Friday. Please note that there may be a brief backlog after the holiday, and we greatly appreciate your patience while we clear it. If you're an Alarm Grid customer and you have a more pressing issue give us a call at (888) 818-7728.
New Year's Eve Safety Reminder
If you are heading out to celebrate tonight, remember to arm your security system before you leave. Whether you are going to a party, watching fireworks, staying in for a quiet night, or spending two and a half hours watching the Stranger Things series finale and hoping the Duffer Brothers stick the landing, taking a few seconds to arm your system can give you peace of mind as you welcome the new year.
The Upside Down is not real, but burglars are.
Happy New Year!
Thank you for being a part of the Alarm Grid family. We are grateful for your trust and support throughout 2025, and we look forward to helping you stay safe and secure in 2026. Here is to a happy, healthy, and safe new year for everyone!