Alarm Systems Posts

Memorial Day is one of those rare holidays that holds two things at once. It's a day of gratitude, for the men and women who gave their lives in service to this country, and for the families who carry their memory forward. It's also a day of togetherness, of backyards full of family, of communities coming together to remember and to celebrate the freedoms those sacrifices made possible.

So today, a thank you. To every service member and the families who carry their memory forward. To those who served alongside them. And to every man and woman who has ever worn the uniform, thank you. Today, and every day.

Holiday Hours

The Alarm Grid office will be closed on Monday, May 25, 2026. We'll be back Tuesday, May 26 at 9:00 AM Eastern Time for our regular support hours (9:00 AM – 8:00 PM ET).

Monitoring Station Contact Information

Even while our offices are closed, professional monitoring continues without interruption. Our central station partners at Criticom Monitoring Services (CMS) and Rapid Response are open 24/7/365 and will continue monitoring alarms and dispatching help exactly as they always do.

If you need to report a false alarm or place your system on test mode, use the appropriate number below:

US customers with full monitoring: Call CMS at (888) 818-7728 and press Option [9]. Have your name, address, and false alarm password ready when the operator answers.

Canadian customers with full monitoring: Call Rapid Response at (800) 932-3822 with your name, address, and false alarm password ready.

Please make sure you provide your false alarm password when you call. Giving the wrong password, or your duress password, will result in a dispatch of emergency services, as designed.

If You Need Technical Support, Email Us

The monitoring station can only help with alarm related events and system tests. For technical support, programming questions, or account changes like zone names and contact lists, shoot us an email at support@alarmgrid.com.

We'll prioritize support emails first thing Tuesday morning and get back to everyone as fast as we can. Please be patient while we respond to all requests. If it's urgent and you're an Alarm Grid customer, you can also reach us at (888) 818-7728.

From all of us at Alarm Grid, have a safe and meaningful Memorial Day!

Replacing a First Alert PROA7 or PROA7PLUS panel sounds simple enough. Alarm dealers perform replacements daily using AlarmNet360 (AN360), and when the recommended process is followed, everything works fine. But for a DIYer with no AN360 access, the proper order of things may not be clear.

DIY users often run into a unique problem. While in the process of replacing their existing PROA7 or PROA7PLUS, they also decide to add to the system and purchase new PROSIX sensors for that purpose. The hood's already up, might as well give it a tune up, right?

We've seen customers receive their replacement panel and immediately begin adding new sensors before performing the actual panel swap. We get it, new sensors are exciting! But please curb your enthusiasm until you've worked with one of our support agents to move all existing PROSIX sensors from the old panel to the new one. Otherwise, you may lose either your original PROSIX sensors or the new ones you've already added.

Why This Happens

Unlike older wireless sensors, PROSIX devices become permanently paired, or “married,” to a specific alarm panel during enrollment.

Once a PROSIX sensor is learned into a system, it cannot simply be moved to another panel later unless it is properly released from the original system first.

That means if you:

• Power up a replacement PROA7 or PROA7PLUS
• Enroll new PROSIX sensors into it
• Then later perform a panel replacement in AN360

...you may unintentionally overwrite sensor programming during the restore process.

This can go wrong in any number of ways, but the end result of not following the proper steps is that you lose sensor programming, and the affected sensors may not be recoverable. Once a PROSIX sensor has been paired with a system and powered on for 24 hours or more, it can no longer be factory defaulted. So a sensor in this position, paired with a system that no longer exists with no possibility of being factory defaulted, is a sensor that must be replaced.

But the Panel Does Exist!

Yes...and no. When a PRO Series panel is registered and communicating properly with AlarmNet360, the panel and server stay in constant sync. If programming changes, AN360 updates the panel "image" stored on the server. During a panel replacement, this saved image is transferred to the new PROA7 or PROA7PLUS.

If you get a new panel and begin programming it with new PROSIX sensors, you're creating a new and separate image. One that isn't synced with AN360. When the panel pairs with a PROSIX sensor, it chooses a channel for communication. You may be familiar with this process from older 2.4 GHz WIFI networks. The panel makes its choice based on the least noisy channel at the time of sensor programming. This information becomes part of the new image.

If that channel later becomes noisy, the panel can switch to a cleaner channel and notify all enrolled PROSIX sensors to follow it. If a sensor misses that message, it may remain stuck trying to communicate on the old channel. For more information on PROSIX wireless best practices, check out this FAQ.

The proper channel setting, the encryption key for each PROSIX sensor, and all other panel programming are stored in AN360 as part of the original panel's "image". When you initiate a panel replacement, you're telling AN360 to send the most recent image taken from the old panel to the new one. By necessity, this process replaces the new panel image you began creating when you started adding PROSIX sensors to the new panel prior to the swap. There is no way to merge these two images together.

If the replacement succeeds, the new panel becomes an exact copy of the last synced version of the old panel. That's the intended result. However, if you enrolled new PROSIX sensors into the replacement panel beforehand, those sensors will be overwritten during the replacement process. If they were powered on and paired for more than 24 hours prior to this, they cannot be factory defaulted and will have to be replaced.

The Most Important Rule

If you are replacing a PROA7 or PROA7PLUS system: DO NOT power up or enroll any new PROSIX sensors before the panel replacement is fully completed.

This includes:

• Door/window sensors
• Motion detectors
• Smoke detectors
• Heat detectors
• Glass breaks
• Key fobs
• Sirens
• Any additional PROSIX device

Leave any new sensors in the box until the replacement process is completely finished.

The Correct Way to Replace a PROA7 or PROA7PLUS

Follow these steps to avoid losing sensors or corrupting system programming:

1. Don't power on the new panel. Leave the new panel powered completely down until you are ready to physically replace the old one. Don't perform any programming on the new panel. If you have gotten to this point and you realize you've made the mistake of powering on the new panel and adding PROSIX Sensors, you should factory reset the new panel, then once all PROSIX sensors have received the reset command, power the panel down completely. You can tell a PROSIX sensor has been released if you open or fault the sensor and the LED begins blinking rapidly. If it's going to be hours or days before you can complete the replacement through AN360, remove the batteries from the new PROSIX sensors to conserve power.

If you happen to be replacing your existing panel with a used PROA7 or PROA7PLUS, be sure the "new" panel has the latest firmware. This ensures compatibility with all sensors. After updating, be sure to perform a factory reset before continuing. To do this, the panel will need to be powered on. As long as you complete these steps, then power back down before the swap is initiated in AN360, you're good. You'll need to work with your alarm dealer to arrange the firmware update, if one is needed.

2. Verify the programming. At this stage, you may want to verify that the "image" of the old panel in AN360 matches the actual programming in the old panel as closely as possible. You'll need to work with your alarm dealer to do this, as end users don't have access to AN360. If the old panel is completely dead, just do your best to complete this step.
3. Perform the panel replacement in AlarmNet360. Provide the MAC and MAC CRC from the new panel to your alarm dealer. They can now initiate the panel replacement process in AlarmNet360. If you plan to reuse the cellular module, PROWIFIZW*, or any other modules from the existing panel, power it down, remove those modules, and NEVER POWER THAT PANEL ON AGAIN WITHIN RANGE OF THE SENSORS unless your alarm dealer tells you to do so.

*When replacing a PRO Series panel paired with Z-Wave devices, AN360 can bring those devices to the new panel, preventing you from having to exclude and then include them again. However, this is only possible when the PROWIFIZW module from the old panel is moved to the new one.

4. Allow the replacement process to finish completely. After the replacement has been initiated in AN360, you should:
   • Power up the new PROA7 or PROA7PLUS.
   • Tap the Setup button for WIFI > choose your SSID > enter your password > Save > Connect.
   • Once connected to WIFI, tap Next, then tap Register.
   • Let the new panel fully sync with AlarmNet360. As it goes through the process of adding the existing PROSIX sensors, the panel will chime for each sensor.
   Do not interrupt this process. Depending on signal strength and the number of enrolled sensors, synchronization may take several minutes to complete. Be sure your alarm dealer also knows not to access the account in AN360 until the replacement process has fully finished.
5. Confirm all existing sensors restored properly. Tap the hamburger menu icon (☰) at the bottom center of the Home screen, then tap Sensors. You should see a list of all enrolled sensors. Verify that the sensor names are correct. To the right of each sensor name, the panel will display the signal strength and battery status of the sensor. Initially, these fields may appear blank. As the panel completes synchronization with the sensors, the signal and battery indicators will gradually populate. The replacement process is not complete until every sensor shows both a valid signal strength and an accurate battery level.

If the old panel was completely dead, or otherwise unable to communicate with the PROSIX sensors for an extended period of time, some sensors may show a low battery condition sooner than expected. PROSIX sensors continuously attempt to check in with the panel. If the panel does not respond, the sensors continue trying repeatedly, which can prematurely drain their batteries. If you suspect that an existing PROSIX sensor may have a dead battery, replace the batteries in the device and make sure it communicates fully with the panel before you enter panel programming.

6. Add new PROSIX sensors. Only after completing the previous steps should you begin enrolling any newly purchased sensors. Once you have verified that all programming has been synced from AN360 to the new panel, you can add additional sensors and make any other necessary changes.

Final Thoughts

We understand why DIY users try to prepare the new panel ahead of time. It feels like the faster and more organized approach. Unfortunately, with PROA7 and PROA7PLUS systems using PROSIX sensors, doing this can actually create major problems during the replacement process.

The safest approach is simple:

• Keep the replacement panel powered off.
• Leave all new PROSIX sensors unopened and unpowered.
• Work with your alarm dealer to complete the AlarmNet360 replacement first.
• Verify old sensors restored correctly.
• Finally, add any new devices and test for proper operation.

Following the proper order prevents lost programming, sensor lockouts, and hours of unnecessary troubleshooting. Alarm Grid customers who need to perform a PROA7, PROA7PLUS, or even VISTAH3 replacement with existing PROSIX sensors should contact support prior to taking any action on the replacement. Our support team is here Monday - Friday from 9:00 AM - 8:00 PM Eastern. You can contact us at 888-818-7728 or by emailing support@alarmgrid.com.

Qolsys has released IQ Panel 5 firmware version 5.0.2 with performance improvements, bug fixes, and upgrades to PGM rules on the entire IQ Panel 5 family. Unlike IQ4 systems, the IQ5 lineup no longer supports local firmware updates through the panel access point and now relies solely on WIFI.

Firmware Updates on IQ4 vs IQ5 Panels

The IQ4 family of panels allows firmware updates to be installed locally using the panel’s built-in access point feature, commonly called Panel AP. This method allowed a user or installer to download the firmware file to a phone or tablet, connect directly to the panel and transfer the file, then install the update.

While this feature was convenient in certain situations, it was seldom used in real-world installations. Most IQ panel firmware updates are performed using WIFI and the panel’s built-in network update tools. Because of this, Qolsys removed local firmware installation support from the IQ Panel 5 family.

This change affects the following systems:

• IQ Panel 5
• IQ5 Hub
• IQ5 NS

These panels can still receive firmware updates directly from Qolsys or Alarm.com using an internet connection, but downloadable firmware files are no longer provided for local installation. However, you can bookmark our IQ5 Family Firmware Update Page for information about future updates.

How to Update IQ Panel 5 Firmware

Before starting the update process, make sure the panel is connected to WIFI and is powered by AC with a charged backup battery. The panel must be on version 5.0.1 before installing 5.0.2. To find the current version, swipe down from the top of the screen, tap Settings > Advanced Settings > Enter Installer Code (default:1111) > About > Tap Software. Verify your panel is on software 5.0.1.

1. Swipe down from the top of the screen and touch “Settings.”
2. Tap “Advanced Settings.”
3. Enter the Installer Code. The default is 1111.
4. Tap “Upgrade Software.”
5. Touch “Patch Tag.”
6. Enter the patch tag: iqpanel5.0.2
7. Touch “OK.”
8. Touch “Upgrade Using Network.”
9. Allow the panel to download and install the update.
10. When prompted, touch “OK” to reboot the panel.

The software install and reboot process can take several minutes. Do not interact with the touchscreen while the update is being installed.

Using “Upgrade Using Network” Without a Patch Tag

You can also update the panel without entering a patch tag. In many cases, simply selecting “Upgrade Using Network” will allow the panel to contact Qolsys servers and automatically search for available firmware.

However, when a firmware release is very new, Qolsys may initially restrict the automatic update path while the rollout is being staged. During that time, the firmware may only be available by entering the correct patch tag manually.

Once the rollout becomes fully public, the patch tag is usually no longer necessary.

Update Via Alarm.com

For those who are less into Do It Yourself, and more into Do It Together, you can request that your alarm dealer push the firmware update for you using Alarm.com. The Alarm.com server can tell if there are one or more firmware updates available for your panel based on its current version. The server will advise which updates should be installed, and will recommend the proper order, if multiple updates are available.

What’s New in Firmware Version 5.0.2?

Firmware version 5.0.2 includes several fixes and improvements for the IQ Panel 5 family.

• Fixed an issue where the siren could continue sounding during a Panel Test.
• Improved IQ Installer App pairing performance with IQ5 systems.
• Resolved an issue where the panel could reboot while writing health memory data.
• Updated touchscreen sensitivity calibration.
• Added updated supervision support for new PGP Heat Detectors, including the PGP9979 and PGP8979.
• Fixed certain PGM rule behaviors when using compatible W2W and IOG modules.

As with previous Qolsys firmware releases, version 5.0.2 focuses heavily on stability improvements and better long-term reliability for both installers and end users.

If you're an Alarm Grid customer and you need help updating your IQ Panel 5, IQ5 Hub, or IQ5 NS firmware, our support team is happy to assist. You can email us at support@alarmgrid.com or call us at 888-818-8283. Our support hours are Monday through Friday from 9:00 AM to 8:00 PM ET. Please have your panel connected to WIFI before beginning the update process.

Firmware updates keep your 2GIG GC Touch panel running smoothly while adding new features and improving current ones. The latest update introduces enhanced usability, new customization options, and system improvements that help ensure continued reliable performance from your security system.

A firmware update is available for the 2GIG GC Touch, available in AT&T LTE and Verizon LTE versions. In this post we're talking about Version 1.1, displayed on the panel as ROM 1.1.072. To check your current firmware version, go to Settings (⚙️), enter your Installer Code (1561 by default), and navigate to the System Information screen. Scroll down until you see the Software Version. After completing the update, the panel will reflect the new version number as noted above, confirming that the firmware has been successfully installed.

Removed the Enter Requirement for PIN Codes

"And the people said, Amen!" One of the most noticeable usability improvements, and my personal favorite, is that you no longer need to press the Enter (↵) button after entering a user code. The GC Touch now automatically accepts valid 4-digit or 6-digit codes, depending on your system's settings, once entered. This streamlines everyday interactions like arming and disarming the system, making operation faster and less cumbersome for users.

Sensor Chime Voice Annunciation

This update introduces voice annunciation for sensor chimes. Instead of relying solely on a chime tone, the panel can now audibly announce sensor activity. This gives the user clearer awareness of which door or window has been opened, improving situational awareness throughout the home without requiring you to look at the panel screen. A sensor can use chime tones or voice description, but not both.

30-Minute Sounder Disable for Testing

A new option allows users or installers to temporarily disable the panel sounder for up to 30 minutes. This is especially useful during system testing or maintenance, since it prevents repeated alarm sirens while allowing you to verify sensor functionality. It makes troubleshooting and walk testing far more convenient and less disruptive for children, pets, and you! To disable the sounder, from the Home Screen tap Settings (⚙️) > Enter Installer Code (default: 1561) > Equipment Management > Disable Sounder.

OTA Firmware Update Requests from the Panel

Version 1.1 also lays the groundwork for easier updates in the future by adding the ability to request over the air updates directly through the panel. While updates are still managed and distributed via Alarm.com, this feature streamlines the update process, reduces reliance on manual USB updates, and minimizes the need to contact your alarm dealer for firmware updates.

Screen Saver and Photo Slideshow

A highly anticipated addition is the new screen saver and photo slideshow feature. The GC Touch can now display images when idle, allowing it to function as a digital picture frame. This adds a more personalized touch to the panel and helps it blend more naturally into the home environment. If you need help configuring this new feature, check out our FAQ on the subject.

Repeater Supervision Support

Finally, the update also introduces repeater supervision support. This allows the panel to monitor compatible repeaters and confirm that they remain operational. By supervising these devices, the system can maintain strong and reliable communication with wireless sensors throughout the property.

Keeping your 2GIG GC Touch up to date ensures you get the best performance, features, and reliability from your system. If you need help updating your panel or have questions about these new features, contact the Alarm Grid support team. Call us at 888-818-7728, email support@alarmgrid.com, or visit www.alarmgrid.com to chat with a live agent. Support is available Monday - Friday from 9:00 AM to 8:00 PM Eastern Time, with chat available from 9:00 AM to 6:00 PM Eastern Time.

Alarm Grid is excited to introduce the Alarm.com ADC-V530, a next-gen indoor camera designed to rethink privacy, visibility, and control. With powerful analytics, built in spotlight, and a unique privacy shield, this camera delivers smarter awareness without compromising your peace of mind.

Alarm.com ADC-V530 shown with the LED on:

The ADC-V530 is not just another indoor camera. It tackles one of the biggest concerns people have always had with indoor video: privacy. Instead of just turning the camera on or off, this model includes an Automatic Privacy Shield that can physically block the lens when the system is disarmed or based on custom scenes and schedules. It is a big step forward, giving users real, visible control and peace of mind.

That privacy control goes even further with a physical button right on the camera. A quick tap opens or closes the shutter instantly, so you always know exactly when the camera can and cannot see. Even better, this works even if the camera is offline, so you are never dependent on an app or connection to maintain your personal privacy.

ADC-V530 Shown with the privacy shutter closed:

The reset (🔄) button, located on the back of the camera housing, is used to manually control the privacy shutter. Manual control is available as long as the camera has power. To toggle the shutter between open and closed, quickly press and release the button. This is the same button used to factory reset the camera. If the button is pressed and held for ten (10) seconds, a factory reset will begin. So, be careful when manually controlling the shutter.

A few things to keep in mind: if the privacy shutter is manually closed, it must also be manually opened. Automation schedules or system events will not change the shutter’s position once it has been manually set. If the camera loses power, the shutter will remain in its last position when power is restored.

Of course, privacy is only part of what makes this camera stand out. The ADC-V530 delivers sharp 4MP HDR video with a wide 110 degree field of view. That means clearer images in both bright and low light conditions, making it easier to see what is really happening inside your home.

HDR, or High Dynamic Range, is what helps the camera handle both very bright and very dark areas at the same time. Instead of losing detail in shadows or having bright spots get washed out, HDR balances the image so you can see everything more clearly. This is especially helpful indoors when sunlight is coming through a window, keeping faces and important details easy to make out.

The built in LED spotlight adds another layer of awareness that many indoor cameras simply do not have. It can brighten up a dark space or draw attention to unexpected activity, helping make sure nothing slips by unnoticed. It can also act as a deterrent, letting would-be burglars know they're being watched.

You also get full duplex two way audio, which makes conversations feel natural instead of awkward or delayed. Whether you are checking in on family, talking to a visitor, or addressing something unexpected, communication is smooth and immediate.

Where this camera really shines is in its smart video analytics. It can tell the difference between a person and general motion, which helps cut down on annoying false alerts. Pair that with the Smart View timeline, and you can quickly jump to important moments like when a person is detected or a door is accessed. And with onboard recording enabled (MicroSD card required), you can also scroll through continuous footage instead of being limited to just event-activated clips.

When it comes to storage, the ADC-V530 brings some welcome improvements. It supports encrypted onboard recording with a microSD card, along with SVR options. That means your important video is still preserved even if your network goes down, solving a common frustration with cloud-only cameras.

Setup is also flexible and straightforward. The camera supports both 2.4 GHz and 5 GHz WIFI, and you can even use Ethernet if you want a more stable connection. It is designed to fit into just about any installation without hassle.

Features like Perimeter Guard and manual warning sounds also help you take action when it matters. Instead of just recording what happens, the camera gives you tools to respond in real time.

Overall, the Alarm.com ADC-V530 feels like a smart step forward for indoor cameras. It focuses on what users actually care about, like privacy, smarter alerts, and better control. If you are looking to upgrade your system, this is definitely a camera to be excited about.

For Alarm Grid customers, a Platinum Plan (Self or Full) or a Video Monitoring account is needed to use the Alarm.com ADC-V530. If you have questions about this, or any Alarm.com camera, our support team is available from 9:00 AM - 8:00 PM Eastern Time, Monday - Friday. You can also visit our website to chat with a live support agent Monday - Friday from 9:00 AM - 6:00 PM.

Resideo has announced that the VISTA-21iP and VISTA-21iPLT control panels will be discontinued for sale in the U.S. and Canada effective May 1, 2026. These panels are not compatible with modern LTE cellular networks, making them unsuitable for new installations moving forward.

According to the notice, this discontinuation is limited specifically to the VISTA-21iP and VISTA-21iPLT models. Other VISTA hybrid panels are not affected and will remain available. However, dealers are advised to stop installing these legacy panels in the U.S. and Canada and begin transitioning to LTE-ready alternatives.

For new system installations, Resideo recommends using the VISTAH3 or the VISTA-21IPLTE. These panels are designed to support LTE cellular communication and align with current carrier requirements. There is also a Canadian version of the VISTAH3, known as the VISTAH3CN, though it is not offered by Alarm Grid.

You can view the recommended alternative panels here:

• Resideo VISTAH3
• Honeywell VISTA-21IPLTE

At Alarm Grid we always recommend dual-path communication for your alarm panel, even though we offer monitoring plans that allow for IP-only monitoring. So, when upgrading to one of these panels, we recommend that you also select a compatible LTE cellular communicator.

Alarm Grid offers options such as the Honeywell Home PROLTE-A2 and PROLTE-V2, both of which are designed to work with supported VISTA and PRO Series systems and provide reliable cellular connectivity.

Shop LTE communicators here:

• Honeywell Home PROLTE-A2
• Honeywell Home PROLTE-V2
• Honeywell LTE-21V

The key takeaway is that LTE compatibility is now essential for any new security system installation. Even if you do not plan to add a cellular communicator today, selecting a system that supports LTE gives you the flexibility to upgrade in the future without replacing your panel.

By moving to a VISTAH3 or VISTA-21IPLTE panel paired with an LTE communicator, users can ensure continued service and avoid issues tied to outdated cellular technologies and internet outages.

If you are still using a VISTA-21iP system or planning a new installation, now is the time to make the switch. Explore the recommended replacements from Alarm Grid to find the right solution for your installation.

If you need help, reach out to our support team at support@alarmgrid.com. We're here Monday - Friday from 9:00 AM - 8:00 PM Eastern Time. You can also visit our website and chat with a live support agent (9:00 AM - 6:00 PM Eastern Time) or call us at 888-818-7728.

At Alarm Grid, we believe customers should have the freedom to purchase alarm equipment from the source that works best for them. That includes third-party distributors, online marketplaces, and even other end users.

We do not discourage customers from bringing their own equipment. However, it is important to understand that purchasing equipment outside of Alarm Grid can come with certain risks.

One of the most common issues involves used or outdated equipment. While a device may power on and appear functional, it could have hidden problems. Sensors may have reduced battery life, keypads could show excessive wear, and communicators might not perform as expected. In some cases, equipment may be damaged, outdated, or missing critical components.

We have also encountered activation issues with older LTEM-P, LTEM-PX, and IP-COM communicators purchased through third-party sellers. Some older stock did not receive a required critical firmware update and can no longer be serviced. Units with MAC addresses beginning with B82CA0, typically manufactured around 2020 or 2021, and some beginning with 48A2E6, may be affected. Even if these communicators are new in box, they may not be capable of activation.

Another serious concern is account association. Many alarm communicators are registered to an AlarmNet or Alarm.com account. If a used communicator was previously installed and removed during an upgrade, it may automatically attempt to re-register to the original account.

When that happens, the communicator ties back to the previous dealer or seller. If they do not release it, we cannot activate or service the unit. In some cases, the only options are to convince the seller to release the device or purchase a new communicator, which can delay monitoring by days.

Before purchasing from a third party, confirm the seller has a clear return policy. Verify that the communicator firmware is current and that it does not have a B82CA0 or 48A2E6 MAC prefix. Whenever possible, purchase newer equipment from a reputable distributor or retailer.

If you already have a communicator, and you suspect it may be affected by this issue, do not connect it to a wired network before activation. Immediately after powering it up, press and hold the test or registration button for 30 seconds, then release it to default the unit. Completing this step prior to your activation appointment can help prevent registration conflicts.

Ultimately, the simplest way to avoid these issues is to purchase new equipment from a trusted source. When a communicator is purchased through Alarm Grid and found to be defective, we can typically process a replacement in less than 24 hours, helping to minimize downtime.

Alarm Grid is here to support our current and future monitored customers, no matter where you purchase your equipment. We simply want you to begin the process informed and prepared. Our team is available Monday through Friday from 9:00 AM to 8:00 PM. If you have questions, reach out to us by email at support@alarmgrid.com or by phone at 888-818-7728. You can also use the live chat feature available on our website at alarmgrid.com.

Happy New Year 2026 From Alarm Grid!

As we prepare to ring in 2026, we want to take a moment to thank all of our customers for another wonderful year. Whether you have been with us for years or just set up your first system last week, we are grateful for your trust and your patience when things get complicated. We could not do this without you, and we cannot wait to head into the new year with you.

Before we get into the festivities, here are our holiday hours. Support team, this affects you…

New Year's Eve (Wednesday, December 31st): Support available until 3:00 PM Eastern Time.

New Year's Day (Thursday, January 1st): Office closed.

Friday, January 2nd: Back to normal at 9:00 AM Eastern Time.

Support team, if you're still reading: Surprise! You are leaving early today. No, you did not miss a memo. There was no memo. This is the memo. Take the W and go home. You have spent all year helping customers, you're the main driver of our success. Thank you for another great year!

Monitoring Station Contact Information

Even while our offices are closed, professional monitoring continues without interruption. Our central station partners at Criticom Monitoring Services (CMS) and Rapid Response are open 24/7/365 and will continue monitoring alarms and dispatching help exactly as they always do.

If you need to contact the monitoring station during the holiday, to report a false alarm or to place your system on test mode, please use the appropriate number below:

US Customers with Full Monitoring Plans:

Call CMS at (888) 818-7728 and press Option [9]. Be sure to have your name, address, and false alarm password ready when the operator answers.

Canadian Customers with Full Monitoring Plans:

Call Rapid Response at (800) 932-3822 with your name, address, and false alarm password ready.

It is very important that you provide the correct password to the monitoring station operator. If you give an incorrect password when asked, or if you provide your Duress password, the monitoring station will dispatch emergency services, as designed.

If You Need Technical Support, Email Us!

The monitoring station can only assist with alarm-related events and emergencies, or system tests. They cannot help with technical support, programming questions, or account changes such as zone names or contact lists.

For those needs, email us at support@alarmgrid.com. We will respond as quickly as possible once the office reopens on Friday. Please note that there may be a brief backlog after the holiday, and we greatly appreciate your patience while we clear it. If you're an Alarm Grid customer and you have a more pressing issue give us a call at (888) 818-7728.

New Year's Eve Safety Reminder

If you are heading out to celebrate tonight, remember to arm your security system before you leave. Whether you are going to a party, watching fireworks, staying in for a quiet night, or spending two and a half hours watching the Stranger Things series finale and hoping the Duffer Brothers stick the landing, taking a few seconds to arm your system can give you peace of mind as you welcome the new year.

The Upside Down is not real, but burglars are.

Happy New Year!

Thank you for being a part of the Alarm Grid family. We are grateful for your trust and support throughout 2025, and we look forward to helping you stay safe and secure in 2026. Here is to a happy, healthy, and safe new year for everyone!

The holiday season is here, and we want to wish everyone a safe and happy season. Alarm Grid support offices will be closed Wednesday, December 24th and Thursday, December 25th, 2025. Our office will reopen Friday, December 26th at 9:00 AM Eastern Time.

During this time, Alarm Grid's super star support staff will be enjoying a well-deserved break to spend time with their loved ones. Even while our offices are closed, professional monitoring continues without interruption. If you have opted for full central station monitoring, your security system remains protected around the clock. That is, as long as you remember to arm it!

Monitoring Station Contact Information

Our central station partners at Criticom Monitoring Services (CMS) and Rapid Response are open 24/7/365 and will continue monitoring alarms and dispatching help exactly as they always do, unless you have provided them with specific instructions to the contrary.

If you need to contact the monitoring station during the holiday to report a false alarm or to place your system on test mode, please use the appropriate number below:

US Customers:

Call CMS at (888) 818-7728 and press Option [9]. Be sure to have your name, address, and false alarm password ready when the operator answers.

Canadian Customers:

Call Rapid Response at (800) 932-3822 with your name, address, and false alarm password ready.

It is very important that you provide the correct password. If an incorrect password or your Duress password is given, the monitoring station will dispatch emergency services, as designed.

If you're an Alarm Grid customer and you need Technical Support – Email Us Instead

The monitoring station can only assist with alarm-related events and emergencies or system tests. They cannot help with technical support, programming questions, or account changes such as zone names or contact lists.

For those needs, email us at support@alarmgrid.com. We will respond as quickly as possible once the office reopens. Please note that there may be a brief backlog after the holiday, and we greatly appreciate your patience while we catch up.

Holiday Travel Reminder

If you are traveling for the holidays, please be sure to arm your security system before you leave. It is also a good idea to double-check that you know your false alarm password ahead of time. A few minutes of preparation can prevent stress while you are away from home.

Happy Holidays!

Thank you for being a part of the Alarm Grid family. Whether you are traveling, hosting family, relaxing at home, or working through the holiday, we wish you a safe, peaceful, and happy Christmas and Hannukkah season!

Z-Wave has come a long way since its introduction in the early 2000s. From the original standard to Z-Wave Plus and Z-Wave Plus V2, each generation brings meaningful improvements to range, battery life, and performance. Now, Z-Wave 800-Series represents the most significant leap forward yet.

The Evolution of Z-Wave

To understand what makes the 800-Series special, it helps to look at how Z-Wave has evolved over the years.

The original Z-Wave protocol established the foundation for mesh networking in home automation, allowing devices to communicate with each other and extend the network's reach. Z-Wave Plus (500-Series) arrived around 2013 and brought improvements including 50% better range, 250% longer battery life, and faster processing speeds compared to the original standard.

Z-Wave Plus V2 (700-Series), released in 2018, pushed the boundaries further with additional range improvements, enhanced security through S2 encryption, and SmartStart functionality that simplified device pairing. The 700-Series became the go-to choice for premium smart home devices and earned a reputation for reliability and efficiency.

What Makes Z-Wave 800-Series Different

The Z-Wave 800-Series, built on Silicon Labs' latest chipset technology, takes everything that worked well in previous generations and improves upon it significantly. Here's what sets it apart:

Extended Range

The 800-Series delivers up to 1.5 miles of range in open air with Z-Wave Long Range (ZWLR) mode. While real-world performance in homes will vary based on walls, interference, and building materials, this represents a massive improvement over previous generations. For large homes, outbuildings, or properties with detached garages, this extended range can eliminate the need for additional repeaters.

Faster Communication

With improved RF performance and optimized protocols, 800-Series devices communicate more efficiently. Commands execute faster, and the mesh network responds more quickly to changes. This translates to snappier control when you're turning on lights, locking doors, or adjusting thermostats.

Better Battery Life

Battery-powered devices like door sensors, motion detectors, and smart locks benefit from the 800-Series' improved power efficiency. Manufacturers report battery life improvements that can extend the time between battery changes by months or even years in some applications.

Enhanced Security

Building on the S2 security framework introduced with Z-Wave Plus V2, the 800-Series includes hardware-level security features that make it even more resistant to tampering and unauthorized access. All Z-Wave 800 devices support S2 authentication out of the box, ensuring encrypted communication throughout your smart home network.

Backward Compatibility

One of Z-Wave's greatest strengths has always been backward compatibility, and the 800-Series continues this tradition. Your existing Z-Wave and Z-Wave Plus devices will work with 800-Series controllers and hubs. This means you can upgrade your system gradually without replacing every device at once.

Z-Wave Long Range Support

Perhaps the most exciting addition is native support for Z-Wave Long Range (ZWLR). This new mode allows point-to-point communication over much greater distances than traditional mesh networking. While standard Z-Wave mesh mode remains available for dense installations, ZWLR opens new possibilities for properties where devices are spread across larger areas.

Security Panels That Support Advanced Z-Wave Features

If you're looking to build a smart home system around a modern security panel, several options from Alarm Grid support Z-Wave for home automation control. These panels integrate security monitoring with Z-Wave device management, allowing you to control locks, lights, thermostats, and other smart devices from a single interface.

IQ Panel 4

The IQ Panel 4 represents IQ's (formerly Qolsys) latest generation of touchscreen security panels. It features built-in Z-Wave support for home automation along with PowerG sensor compatibility for long-range wireless security. The panel's 7" HD touchscreen makes it easy to manage both security and smart home functions from one central location. The IQ Panel 4 must be on version 4.4.0+ to support Z-Wave Long Range.

The IQ Panel 4 is available in multiple configurations:

• IQ Panel 4 AT&T LTE with PowerG/345 MHz
• IQ Panel 4 Verizon LTE with PowerG/345 MHz
• IQ Panel 4 AT&T LTE with PowerG/433 MHz
• IQ Panel 4 Verizon LTE with PowerG/433 MHz
  IQ Panel 4 AT&T LTE with PowerG/319.5 MHz
  IQ Panel 4 Verizon LTE with PowerG/319.5 MHz

2GIG Edge

The 2GIG Edge is a sleek, modern security panel that combines a compact design with powerful features. It includes Z-Wave support for home automation devices and offers advanced capabilities like facial recognition for touchless disarming. In order to support Z-Wave Long Range, the panel must be on firmware version 3.1.3.011+.

Available versions include:

• 2GIG Edge AT&T LTE
• 2GIG Edge Verizon LTE

Honeywell Home ProSeries PROA7PLUS

The First Alert PROA7 and PROA7PLUS are professional-grade security panels with optional Z-Wave support. Out of the box, they support ProSeries encrypted wireless sensors. With the addition of a PROTAKEOVER module, they can also support many legacy wireless sensors, and when you install the PROWIFIZW module, the system adds WIFI connectivity and support for Z-Wave home automation devices. When paired with Total Connect 2.0, you can arm, disarm, and control compatible devices remotely through the app.

At this time, the PROWIFIZW does not take full advantage of everything Z-Wave 800-Series offers, including Z-Wave Long Range. Thanks to Z-Wave’s backward compatibility, 800-Series devices will still work, but they’ll behave more like 700-Series devices when used with this controller. You still get solid Z-Wave performance today, and if Resideo updates the platform in the future, these newer devices should be well-positioned to benefit.

Options include:

• First Alert PROA7PLUS
• First Alert PROA7
• PROLTE-A2 - AT&T LTE Communicator
• PROLTE-V2 - Verizon LTE Communicator
• PROTAKEOVER Module
• PROWIFIZW WIFI & Z-Wave Module

2GIG GC Touch

The 2GIG GC Touch is another excellent option that combines security and smart home control. With its 7" high-resolution display and Z-Wave gateway functionality, the GC Touch provides a comprehensive solution that includes home security, home automation, energy management, and emergency monitoring.

Available in:

• 2GIG GC Touch AT&T LTE
• 2GIG GC Touch Verizon LTE

Compatible Z-Wave Devices

When building out your Z-Wave network, you'll find a wide variety of compatible devices available. Popular categories include:

Smart Locks – Z-Wave deadbolts and lever locks from manufacturers like Yale, Schlage, and Kwikset allow you to lock and unlock doors remotely, create temporary access codes, and receive notifications when doors are locked or unlocked.

Smart Lighting – In-wall switches, dimmers, and plug-in modules let you control lighting throughout your home. Many users create scenes that turn on lights when the system disarms or turn off all lights when arming at night.

Thermostats – Z-Wave thermostats like the Honeywell T6 Pro integrate with your security system to provide energy savings. You can automatically adjust temperatures based on whether the system is armed or disarmed.

Garage Door Controllers – Z-Wave garage door controllers let you open, close, and monitor your garage door status from anywhere. Get alerts if the garage door is left open or automatically close it when arming your system.

Water Valves – Smart water valves can automatically shut off your main water supply if a leak is detected, helping prevent costly water damage. This is a perfect example of how automation, working in conjunction with an alarm system, can save you money and prevent messy cleanup.

Making the Switch to Z-Wave 800

If you're starting fresh with a new smart home installation, choosing Z-Wave 800-Series devices whenever possible makes sense. You'll get the best performance, longest battery life, and most advanced security features available.

For those with existing Z-Wave networks, there's no need to rush out and replace everything. Backward compatibility means your current devices will continue to work as you gradually add 800-Series products. Over time, as you replace older devices, your network will naturally evolve to take advantage of the latest technology.

When shopping for Z-Wave devices, look for the Z-Wave 800 or "800-Series" designation on product packaging and specifications. As more manufacturers release 800-Series products, the selection continues to grow across all device categories.

Getting Started

Whether you're building a new smart home from scratch or expanding an existing system, Z-Wave 800-Series technology provides a reliable, secure, and responsive foundation for home automation.

Ready to see what Z-Wave can do for your home? Browse our selection of Z-Wave compatible products and security systems that support home automation. If you’re not sure which panel or devices are right for your situation, our support team is happy to help.

You can call us at 888-818-7728 during our support hours of 9:00 AM – 8:00 PM Eastern Time, Monday – Friday, or send an email to support@alarmgrid.com.